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Concord Book Paper Essay
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Running head: CONCORD BOOKSHOP PAPER

Submitted by: jmb529
Concord Bookshop Paper Jonell Benson HCS/587 Ginger Weatherston University of Phoenix Concord Bookshop Paper This paper will discuss the organizational change process from the readings of, “Tales of Woe at Concord Bookshop.” The variety of change processes gives change leaders and administrators the ability to visualize the internal and external components of change that will go against the status quo and possibly cause a clash between the owners and the workers. The phases in the organizational change model are strategic responsiveness, behavioral change, employee participation and resistance to change. Also included, are the three faces of change and trigger events and change. I will describe two portions of the change process that were not completed or implemented at the Concord Bookshop, which caused failure of the change process. While attempting to implement change, the change leader must first assess the need for change. There was an increase in the amount of competition with Borders and Amazon, so the board independently decided it was time to try something new. Do to the external demand, the bookstore needed to respond quickly as well as attempt to maintain a high rating from its customers. The next process is the behavioral change process. Behavior relates to all the aspects of the employees job and how the employee perceives their role. way it is currently.

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