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Customers Perception of Vending Machine

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Submitted By Temple
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CUSTOMERS’ PERCEPTION OF VENDING MACHINE:
A SOLBRIDGE SURVEY

PRESENTED
BY

FENG LING
YANAN LI
QIAN HUI SUN
UWALAKA TEMPLE

PROF:
JENS GRAFF
JUNE, 2012

ABSTRACT

The research was set to determine, “Customers’ Perception of Vending Machine: A Solbridge Survey”. The main objective was to ascertain customers’ perception of the vending machines and to determine the level of varieties in the machines. A fifteen questions questionnaire was used as instrument for data gathering, which comprised of Solbrigers and visitors. A quantitative (survey) research with a non probability sampling method. A convenient sampling method was used. Some of the findings revealed that varieties in the vending machines were poor; the locations of the vending machines are good. Furthermore, it was found that the vending machines break down during use. It was therefore recommended that the vending machine management should increase the varieties in the machine as well as adding snacks to the machine. It was finally recommended that the management of the vending machine should increase maintenance of the vending machines to increase efficiency and reduce the break down level during use.

Background to the Study

The act of providing an easy located snack area in a school environment is very salient in a school and is also very profitable in the sense that it allows students to eat some snacks when they are famished as well as allowing the marketer to sell more of their products; this makes it very profitable. But there has been criticism from some quarters that merchants in School environment render bad service and that their customer relationship is abysmal. There is also claim that the students who are the real customers and from whom the merchants make profit are kept in the dark when there is need for change or in time of product change or new

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