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Emotional Regulation

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Submitted By arlitaay
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Chapter I
The Problem
Introduction
Keltner and Gross (1999) defined emotion as a periodic, relatively short-term, biologically based pattern of perception, experience, physiological reaction and communication that occurs in response to specific physical and social challenges. Contemporary researchers address the function of emotions in ameliorating survival-relevant problems (Ekman, 1992; Johnson-Laird, & Oatley, 1992). In addition, current theories of emotion state that emotions serve to improve well-being, such as informing people about deficits in meeting their interpersonal and social support needs and or other personal needs and goals (Elliott, Watson, Goldman, & Greenberg, 2003). For instance, emotional experiences (e.g., happiness, sadness anger, fear, shame, and guilt) can motivate one to action or help or allow one to evaluate in the situation.
He defines emotion regulation as "the processes by which individuals influence which emotions they have, when they have them, and how they experience and express these emotions" (Gross, 1998, pp. 275). The ABS-CBN report ( TV Patrol, January 25,2016) a particular government agency received complaints of slow processing of documents and other requests. Some employees deliberately delay release of document. Added of this, is the slow operation and discourteousness of the employees to the customers. But more importantly is the presence of fixers who exchange service for money or fees that that need not be paid to the servicing government office.
Emotion Regulation (henceforth called emotion-related regulation) refers to processes used to manage and change if, when, and how (e.g., how intensely) one experiences and emotion-related motivational and physiological state, as well how emotions are expressed behaviorally (Eisenberg, Hofer & Vaughan 2007). The regulation of behavior is associated with

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