...An Excerpt From Evaluating Training Programs by Donald L. Kirkpatrick and James D. Kirkpatrick Published by Berrett-Koehler Publishers Contents Foreword ix Foreword to the Third Edition xi Preface xv Part One: Concepts, Principles, Guidelines, and Techniques 1. Evaluating: Part of a Ten-Step Process 1 3 2. Reasons for Evaluating 16 3. The Four Levels:An Overview 21 4. Evaluating Reaction 27 5. Evaluating Learning 42 6. Evaluating Behavior 52 7. Evaluating Results 63 8. Implementing the Four Levels 71 9. Managing Change 75 10. Using Balanced Scorecards to Transfer Learning to Behavior 82 11. So How Is E-Learning Different? 95 v vi Contents Part Two: Case Studies of Implementation 115 12. Developing an Effective Level 1 Reaction Form: Duke Energy Corporation 117 13. Evaluating a Training Program for Nonexempt Employees: First Union National Bank 124 14. Evaluating a Training Program on Developing Supervisory Skills: Management Institute, University of Wisconsin 131 15. Evaluating a Leadership Training Program: Gap Inc. 144 16. Evaluating a Leadership Development Program: U.S. Geological Survey 168 17. Evaluating a Leadership Development Program: Caterpillar, Inc. 186 18. Evaluating Desktop Application Courses: Pollak Learning Alliance (Australia) 200 19. Evaluating an Orientation Program for New Managers: Canada Revenue...
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...University of Phoenix | Cost Benefits Analysis | BSA310/Paula Billups | | Sharon Link Mcknight | 10/27/2014 | | Cost Benefits Analysis Evaluating quantitatively whether to follow a course of action Basic cost-benefit analysis is a moderately easy and extensively used method for determining whether to make a change. As it is named suggests using the technique simply add up the value of the benefits of a course of action, and subtract the costs associated with it. Cost are either one-off or may be continuous. Benefits are most often received over time. We create this effect of time into our analysis by calculating a payback period. This is the time it takes for the benefits of a change to repay its costs. Many businesses look for payback over a specified period, e.g. three years. In its simple form, cost-benefits analysis is carried out using only financial costs and financial benefits. For example, a simple cost/benefits analysis of a road scheme would estimate the costs of building a road, and subtract this from the economic benefits of improving transport links. It would not measure either the cost of environmental damage or the benefit of quicker and easier travel to work. A more sophisticated approach to cost/benefit measurement modes is to try to put a financial value on intangible costs and benefits. This can be highly subjective, is, for example, a historic water meadow worth $25, 000, of is it worth $500, 000 because of its environment importance...
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...Checklist for Evaluating Internal Controls Samy Yaacoub ACC/544 Internal Control Systems Prof. Robert J. Cornett March 26, 2012 University of Phoenix Checklist for Evaluating Internal Controls Abstract An auditor uses a checklist as an efficient toll in performing a review to the organization departments’ internal controls. This report provides a suggested comprehensive checklist to evaluate the organization internal control system in the PowerPoint presentation attached. It is also explains how to use this checklist and how the checklist covers and compound the organization internal control system objectives and its five component in the three phases of the internal control. Using the Checklist in Evaluating Organization Internal Controls The checklist works as an efficient tool to evaluate the organization internal control system through reviewing the organization internal control objectives. The checklist questions examine these objectives in details because it asks to response to topics related to authorization and approval, validity, completeness, recording accuracy, safeguarding, and reconciliation. The response to the checklist questions are including alternative answer “yes, no, not sure, and not applicable.” The “no” reply will designate usually a possible weakness, this can compensate by compensating controls within the unit. Apply the checklist to outline/discuss phases of the control evaluation The checklist beads...
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...Optimal Results of a Well-Prepared and Well-Delivered Performance Appraisal A well-prepared and well-delivered performance appraisal assesses the degree to which the employee’s performance meets established expectations. It recognizes good performance and identifies areas of performance that need improvement. The appraisal is intended to promote effective and on-going communication between the employee and supervisor in the pursuit of individual and organizational success. The key ingredients in a successful evaluation are: clear job standards and expectations, consistent feedback regarding the degree to which the standards and expectations are met, and meaningful discussion between the employee and the supervisor. A well-prepared and well-delivered performance appraisal addresses performance expectations and competencies. There are no surprises in the appraisal and what is included in it is known to the employee during the performance period. It is written in easy understandable terms and is supported by factual, honest and clear examples. The appraisal also covers the timeline identified and is consistent to what is observed throughout the appraisal period. Preappraisal Activities A performance appraisal needs to be an on-going process and conversation. It is more than a once-a-year activity in which the appraisal is completed. There is no real preappraisal activity except that it should be a conversation, not a monologue. Supervisors should hold check-ins, weekly, monthly...
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...What are the attributes to be considered for evaluating any investment project in Bangladesh? Answer: By project we mean a plan or proposal; a scheme or something undertaken, especially something requiring extensive planning and work. For implanting a project there is need proper management of project for getting the desire outcome. By project management we understand that organizational management system that assigns employees to specific projects teams when special projects are contracted and then reassigns them back to the organization when the project is completed. Project management also involves coordinating project activities with organizational divisions and departments in order to complete their objective. There are a number of attributes to be considered for evaluating any investment project activities including: 1. the technical feasibility, 2. marketing prospects, 3. financial soundness, 4. economic viability 5. and environmental impact of the project A feasibility study is a detailed analysis of a company and its operations that is conducted in order to predict the results of a specific future course of action. Small business owners may find it helpful to conduct a feasibility study whenever they anticipate making an important strategic decision. For example, a company might perform a feasibility study to evaluate a proposed change in location, the acquisition of another company, a purchase of major equipment or a new computer system, the introduction...
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...of interest in comparing potential investments with other possible or existing kind of investments. The method involves dividing the expected profits from the potential investment by the expected expenditure in order to arrive at the rate of return. Evaluating capital investments is an essential task for Johnson Controls Inc. in order to understand the viability of its capital budget before venturing into the emerging markets. Evaluating investments helps the company determine if the investments in question are worthwhile. Johnson Controls Inc. may have many investment opportunities in the emerging market but it must measures the potential of each opportunity preferably in isolation and make comparison of each in order to select the a few or just one that maximizes the value of the firm and reduce the potential risk. For example, Johnson Controls Inc. might be trying to determine if venturing into the emerging market will require buying new equipment or using the existing ones. The company might also be interested in determining if there is need to invest in research and development before venturing into the emerging market with a new or existing product. The company can therefore supplement its traditional methods of evaluating investments (such as payback period) with Net Present Value (NPV) and Internal Rate of Return (IRR) as well as Multiple Techniques. Net Present Value (NPV) The Net Present Value evaluates the investments by analyzing cash flows. The first concept of...
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...Managerial Decision Making Chapter Three Copyright © 2015 McGraw-Hill Education. All rights reserved. No reproduction or distribution without the prior written consent of McGraw-Hill Education. Learning Objectives LO1 Describe the kinds of decisions you will face as a manager. LO2 Summarize the steps in making “rational” decisions. LO3 Recognize the pitfalls you should avoid when making decisions. LO4 Evaluate the pros and cons of using a group to make decisions. 3-2 Learning Objectives (cont.) LO5 Identify procedures to use in leading a decision-making group LO6 Explain how to encourage creative decisions LO7 Discuss the process by which decisions are made in organizations LO8 Describe how to make decisions in a crisis 3-3 Characteristics of Managerial Decisions Figure 3.1 3-4 Lack of Structure Programmed decisions Decisions encountered and made before, having objectively correct answers, and solvable by using simple rules, policies, or numerical computations. Nonprogrammed decisions New, novel, complex decisions having no proven answers. 3-5 Comparison of Types of Decisions Table 3.1 3-6 Uncertainty and Risk Certainty The state that exists when decision makers have accurate and comprehensive information. Uncertainty The state that exists when decision makers have insufficient information. 3-7 Uncertainty and Risk Risk The state that exists when the probability of success is less than 100...
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...Article Review In the article “Evaluating Abortion-Care Programs: Old Challenges, New Directions,” Janie Benson, the author, sheds light on the effects that poor evaluations have on abortion care clinics and addresses new ways to evaluate programs, positively promoting safe-abortions clinics for women. Benson states that her “objectives are first to provide a conceptual framework for evaluation of the essential outcomes of the abortion related programs, and second to make recommendations for improvements in infrastructure, resource availability, and political commitment to support evaluation of abortion programs”(pg. 190). Benson uses quotes and paraphrasing from other sources to help build her argument. She first addressed the “conceptual framework for evaluating programs“, which means that women are given proper abortion and post abortion care will be less likely to need further care or die(pg. 190). Benson used studies in Bangladesh which showed that there might have been a correlation between the death rate of women, who died from abortion complications, and how policy provisions may have lowered the numbers(pg. 191). She uses the same method throughout...
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...understanding of how related diversification strategies can produce cross-business strategic fit capable of delivering competitive advantage. 3.Become aware of the merits and risks of corporate strategies keyed to unrelated diversification. 4.Gain command of the analytical tools for evaluating a firm’s diversification strategy. ’ When to Diversity A firm should consider diversifying when: • It can expand into businesses whose technologies and products complement its present business. • Its resources and capabilities can be used as valuable competitive assets in other businesses. • Costs can be reduced by cross-business sharing or transfer of resources and capabilities. • Transferring a strong brand name to the products of other businesses helps drive up sales and profits of those businesses. Testing Whether Diversification Will Add Value The Attractiveness Test: • Are the industry’s returns on investment as good or better than present business(es)? The Cost of Entry Test: • Is the cost of overcoming entry barriers so great that profitability is too long delayed? The Better-Off Test: • How much synergy will be gained by diversifying into the industry? • Note: Synergy (1+1=3) is realized when financial benefits of operating in two businesses will be greater than the sum of the separate individual business. Strategies For Entering New Businesses Diversifying into New...
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...Evaluating the Consultation and Education Department Research Paper Heather Sanchez University of Phoenix June 17, 2011 The Greenby Mental Health Center funding has been cut back. The cut back in funding has caused the organization to look at possibly doing away with their consultation and education department. This paper will describe at least one process evaluation measure and at least one outcome evaluation measure that could be suggested for the Consultation and Education Department at Greenby Community Mental Health Center to display the program effectiveness and efficiency. The paper will also explain the scope and purpose of the chosen process evaluation and outcome evaluation measures and how they influence the design. Issues and challenges that may arise from evaluating the Greenby Community Mental Health Center will be covered. Finally, why an evaluation may be helpful to the Consultation and Education Department director’s situation will be explained. “Program evaluation is carefully collecting information about a program or some aspect of a program in order to make necessary decisions about the program. Program evaluation can include any or a variety of at least 35 different types of evaluation, such as for needs assessments, accreditation, cost/benefit analysis, effectiveness, efficiency, formative, summative, goal-based, process, outcomes, etc. The type of evaluation one undertakes to improve ones programs depends on what one wants to learn about the program...
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...to provide maximum satisfaction to its customers. Through this objective, the store wants to have major growth. The company currently wishes to enlarge its services by attaining perfection in the efficiency of its operations and due to this company’s management wants me to restructure my team by adopting and developing different measures and plans. Here, I will develop a proposal for the company that will entail recommendations and justifications to upper management in concern to the job descriptions and qualifications for five new positions, a training program to introduce and enhance the skills and qualifications of new and current employees, methods for evaluating employee and team performance, including a progressive discipline process, challenges of the team performance evaluation, incentives and benefits packages, strategies for managing employees’ career development, like promotions, educational opportunities, accommodations for diversity and so on and a fair and appropriate compensation plan. Job Descriptions and Qualifications for Five New Positions Subsequent are the additional new positions on which personnel’s, need to be hired for restructuring its present team: • Store Manager: The first position that should be appointed by the company is store manager. This is a first level management position and it entails day to day management of company stores. The Store Manager...
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...marketing: segmentation, targeting, and positioning. 2. Understand bases for segmenting consumer markets. 3. To know how to identify attractive market segments. 4. To understand how to position products to gain competitive advantage. Topics for Discussion: 1. Steps in market segmentation, targeting and positioning 2. Bases for segmenting consumer markets 3. Evaluating and selecting market segments 4. Choosing a positioning strategy 5. Developing a positioning statement 6. Communicating and Delivering the Chosen Position Introduction Companies are recognizing that they cannot serve all buyers in the marketplace. There are various types of customers with different needs and buying behavior. Rather than competing in the entire market (mass marketing) companies identify parts of the market that they can serve well and profitably (market segmentation and targeting). Let’s Define the Terms Market Segmentation – dividing a market into distinct groups with distinct needs, characteristics, or behavior who might require separate products or marketing mixes Target Marketing – the process of evaluating each market segment’s attractiveness and selecting one or more segments to enter Market Positioning – arranging for a product to occupy a clear, distinctive, and desirable place relative to competing products in the minds of target consumers. Bases for Segmenting Consumer Markets 1. Geographic – dividing a market into different geographical...
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...Your Browser https://hwguiders.com/downloads/acc-260-week-4-critiquing-philosophical-approaches-to-ethical-decision-making/ For More Courses and Exams use this form ( http://hwguiders.com/contact-us/ ) Feel Free to Search your Class through Our Product Categories or From Our Search Bar (http://hwguiders.com/ ) As a student we are required to evaluate the philosophical approaches for each scenario from Appendix B. Evaluating whether or not the reasoning for the course of action listed makes sense. While working on the evaluation of the philosophical approaches we will discuss if the course of action is the most ethical, the best reasons for making the choices, and the reasons for believing this alternative is ethical. Consequentialism is the intent to maximize the usefulness of a decision. For this the relevance of this act depends on its consequences. For this approach it is essential to have a good ethical decisions and perception of it. With this it is important for students to analyze a decision in how the harmful and/or the benefits. This many philosophers’ debate ht consequences should count Deontology is different because it focuses on the obligation or duty in motivating the decision or the actions of the consequences. This depends on the respect, rights, and fairness. This approach brings up issues related to duty, rights, moral standards, and the principles. Virtue ethics approach focus on the integrity of the individuals and the moral of the community...
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...Suggest a methodology to supplement the traditional methods for evaluating the capital investments of Johnson Controls in the emerging markets to reduce risk providing a rationale of how risk will be reduced. Johnson Controls, Inc. (JCI) was founded in 1885 by Warren Johnson, who was the inventor of the first electric room thermostat. This company was based out of Milwaukee, Wisconsin and is now a global leader in the building and automotive industries. It has more than 1300 locations worldwide, over 170,000 employees, and is traded on the New York Stock Exchange under the symbol JCI. The company is made up of three major sections: Building Efficiency, Automotive Experience, and Power Solution. They are innovative and committed to sustainability all while accelerating into the global market. A methodology that Johnson Controls, Inc could use to help in evaluating capital budget investments is the discounted payback method. This method could be very useful for this company especially with all its different business aspects. The discounted payback method is considered to be the “period required to recover the initial cash investment in a project to equal the discounted value of expected cash inflows” (Bhandari, 1986, p. 18). This is the approach where the present values of cash inflows are cumulated until they equal the initial investment.” (http://www.answers.com/topic/discounted-payback-period) You see the discounted payback period takes into account the time value...
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...JDT Task 3 (1113) value: 0.00 value: 1.00 value: 2.00 value: 3.00 value: 4.00 Score/Level Articulation of Response (clarity, organization, mechanics) The candidate provides unsatisfactory articulation of response. The candidate provides weak articulation of response. The candidate provides limited articulation of response. The candidate provides adequate articulation of response. The candidate provides substantial articulation of response. A1. Benefits The candidate does not present the positive results expected from a well-prepared and well-delivered performance appraisal. The candidate presents, with no detail, the positive results expected from a well-prepared and well-delivered performance appraisal. The candidate presents, with limited detail, the positive results expected from a well-prepared and well-delivered performance appraisal. The candidate presents, with adequate detail, the positive results expected from a well-prepared and well-delivered performance appraisal. The candidate presents, with substantial detail, the positive results expected from a well-prepared and well-delivered performance appraisal. A2. Preappraisal Activities The candidate does not provide an appropriate recommendation of preappraisal activities that ensure the performance appraisal process is beneficial to the employee and the company. The candidate provides an appropriate recommendation, with no support, of preappraisal activities that ensure the performance appraisal...
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