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False Positive and Negative Selection Errors

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Every day, hiring managers face simple and complex decisions. Ultimately, their mission is to hire those who will do well and reject those who would not. Despite their best efforts, false positive and false negative errors are bound to occur (Gatewood, Feild, & Barrick, 2011, p. 212). These errors can negatively affect a company in many ways, and it can even negatively impact its greatest asset, or its brand.

False Positive Selection Errors Are Costly to an Organization

When applicants are successful in the selection process and then fail on the job, false positive errors have occurred (Gatewood et. Al., 2011, p. 212). According to Keller (2008), of all the attitudes consumers can have towards a brand, their attitudes towards quality as well as customer value and satisfaction are of upmost importance (p. 68). Through false positive errors, a hospital can assemble a team of mediocre surgeons who may fail to consistently perform surgeries successfully. Surgery failures would most likely result in legal costs. However, even worse, they may also result in a decrease in brand quality and credibility in the minds of consumers. Individuals who are not a good fit for a job or company may also experience job dissatisfaction which has been known to negatively affect levels of productivity and organizational citizenship behaviors (Cummings & Worley, 2009, p. 85). In addition, false positive errors have been known to be linked to increased turnover, increased absenteeism, and more work-related accidents (U.S. Office of Personnel Management, n.d.).

False Negative Selection Errors Are Costly to an Organization

When applicants who would have been successful on the job are rejected, false negative errors have occurred (Gatewood, et al., 2011, p. 212). Rejected candidates could possibly file lawsuits which can be costly to organizations via both money and

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