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First Federal Bank Merger Paper

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Words 579
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To: All Bank Tellers

Here at First Federal Bank (FFB) it is our goal to provide an efficient and enjoyable banking experience for both our customers and our employees. It is important that transactions be quick, accurate, and reliable. As the head of the IT department, it has come to my attention that this experience has been disrupted by the new banking system that was recently installed.

Reports have been received from many tellers stating that customers’ checks have been bouncing, and that deposits made between 1:00 PM and 2:00 PM haven’t been posting to accounts by the end of the business day. The IT department has researched what caused these incidents, discovered the issues, and fixed them.

The IT department conducted an information …show more content…
It would be understandable to assume that the system was automatically consolidating/merging, as it automatically performs many other functions, if the button did not appear on the screen. The IT Team has fixed this issue by ensuring that correct screen, prompting you to click consolidate/merge, appears when it is supposed to.

Tellers who have reported rare instances when the correct screen did appear, say the consolidate/merge icon was small and difficult to see, and that they were not positive that the cursor was directly on the icon when they clicked the mouse. This issue may have also been contributing to the confusion. To remedy this, the IT Team has enlarged the icon and placed it in a more prominent area of the screen.

Since making these changes, many trial runs have taken place to ensure that the faults are correctly fixed. These updates to the banking system will guarantee that deposits made between 1:00 PM and 2:00 PM will post to customer accounts promptly and that checks will not

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