...Human Resource Professional in Employee Relations Karen (K-Kay) Goodman University of Phoenix HRM/323 Employee Relations Tobie Gunby, MA, PHR March 3, 2012 Within today’s workplace conflict among its associates, remain to be a consistent and reccurring problem, which no matter how hard a manager may try continues to be unavoidable. As organizations strive to become more team-oriented and achieve goals to remain, successful there are still issues or situations that arise that if not handeled properly could affect the long term goals and aspirations of an organization. There is a variety of reasons for this, but the most prevalent reasons are the failure to define an associate’s responsibity, the lack of resources to enable associates to perform his or her tasks adequately, and a conflict of interest amongst team members. One common complaint heard constantly throughout the workplace is what are my actual responsibilities? There continues to be a struggle in clearly defining individual associate roles within in a team because of performance among key team members, his or her attitudes, or willingness to work cohesively as a team therefore causing conflict either among the team or with management. If not addressed appropriately the situation can begin to spiral out oc control and take on the appearance of babysitting unruly children instead of working with grown adults (Rau-Foster, 2000). Due to the economy, many organizations have found it necessary to cut back...
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...| Fresh Market | Memo To: Bernie Malonson, VP of HR From: Section 5 : Group 7 Date: 15-12-2 Re: Case 1 Submission: 1a) JOB CHARACTERISTICS THEORY Characteristic | Meaning | Job Example | High/Low | Variety | Having various projects/assignments instead of working on the same thing day after day and requiring various skills | Assembly Line Worker | Low | Identity | A completion of a job from the beginning to the end where the work can be identified as whole | Graphic Designer | High | Significance | The importance of a job or responsibility where it results in a large impact | Intern | Low | Autonomy | The independence given to make a decision or handle a situation. | Receptionist | Low | Feedback | An evaluation where one can clearly see the degree of success on any given assignment/projects | Author | High | 1b) Three Psychological States 1. Meaningful of Work * Variety job may require a list of different skill sets from an employee in order to complete a task * Identity job identity then plays a role in allowing the employee to view the outcome of their efforts as whole and completed by hand * Significance gives an employee a strong sense of positive contribution to the firm’s success. 2. Responsibility for Work * Autonomy instills the feeling of trust in an employee to carry out a job freely along with effectiveness and the right to make the appropriate decisions for the benefit of the firm. 3. Knowledge...
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...Staff Goal & Performance Review Checklist 2015-2016 (due January 29, 2016) To better assist with the dialogue regarding job performance between staff member and supervisor, we are instituting several changes to this revised Staff Goal & Performance Review Checklist (SGPRC) as follows: * Staff members will meet with their supervisor as a department and individually to review the past year’s goals and to set goals for the new fiscal year. Both the supervisor and staff member must agree upon the goals set keeping in mind the department’s objectives as set forth in the Strategic Plan. In order to encourage more communication between staff member and supervisor, this new goal setting procedure and review will allow for more staff input and supervisor feedback and will occur annually at the beginning of the fiscal year. * The annual Staff Goal & Performance Reviews will occur mid- fiscal year in January which will allow the staff member and supervisor the opportunity to assess the status of goal objectives as well as completing the Performance Review checklist. By conducting the annual review earlier, the staff member and supervisor will be able to assess goal and performance achievements and recommend any adjustments or plans of action sooner than under the present review schedule. At the beginning of the next fiscal year, supervisor and staff member will engage in a discussion as a department and/or individually and review the past year’s goals and proceed...
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...the Process............................................................................ page 11 Understand Sources of Process Variation............................................................................. page 13 Select the Process Improvement.......................................................................................... page 15 Appendix Worksheet A: Identifying Areas for Improvement. .............................................................. page 16 . Worksheet B: Developing a Team Worksheet...................................................................... page 17 Worksheet C: Team Meeting Notes...................................................................................... page 18 Worksheet D: Goal Setting................................................................................................... page 19 Worksheet E: Process Analysis............................................................................................. page 20 Worksheet F: Process Improvement Plan....
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...|Step4:setting personal objectives | Personal objectives-prior to interview with tutor |immediate( within the next three months) | | | |Mainly deal with the end of the current curriculum in various subjects of the examination. Began a comprehensive| |review and summary sections. Online or in bookstores on the collection of knowledge are merely to report, and | |students discuss the focus of examination and further analysis difficult. Some packages such as the application | |of skills. | |Short-year (this year) | |The most important task is to test to IELTS 6 points, mainly through participation in Global IELTS training, to | |enhance speaking practice to further improve the speaking ability, as well as listening ability, in writing to | |accumulate more words, to increase their own words the amount of multi-back some good words good words, the most | |important is that with practice also focuses on reading practice and master skills to do the skills problem. | |Medium-year(next year) ...
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...Professional Development Plan Name Institutional Affiliation PART I: TRANSFERABLE SKILLS Transferable Skills Survey Results and Summary Report Survey Results Communication 31 out of a maximum of 39 (79%) Research & Planning 30 out of a maximum of 36 (83%) Human Relations 36 out of a maximum of 39 (92%) Organization, Management, & Leadership 29 out of a maximum of 36 (81%) Work Survival 32 out of a maximum of 36 (89%) Five years in the nursing profession is long enough to enable a professional to gain enough skills and knowledge. During this period, working as a nurse makes an individual to develop humanity, compassion, maturity, understanding, work ethics, respect and a host of desirable traits. All these traits enhance the professional’s attractiveness to clients, organizations and invoke a feeling of satisfaction at heart. Much has been said about the level of professionalism that nurses should uphold while at work. Numerous professional organizations and bodies have been formed to ensure that nurses acquire and maintain high standards of professionalism. However, the question is; what is the importance of professionalism in nursing? Professionalism ensures that individuals approach their tasks carefully and with dedication to produce quality output. A professional nurse will impress...
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...Professional dveloment Professional Development Plan Name Institutional Affiliation PART I: TRANSFERABLE SKILLS Transferable Skills Survey Results and Summary Report Survey Results Communication 31 out of a maximum of 39 (79%) Research & Planning 30 out of a maximum of 36 (83%) Human Relations 36 out of a maximum of 39 (92%) Organization, Management, & Leadership 29 out of a maximum of 36 (81%) Work Survival 32 out of a maximum of 36 (89%) Five years in the nursing profession is long enough to enable a professional to gain enough skills and knowledge. During this period, working as a nurse makes an individual to develop humanity, compassion, maturity, understanding, work ethics, respect and a host of desirable traits. All these traits enhance the professional’s attractiveness to clients, organizations and invoke a feeling of satisfaction at heart. Much has been said about the level of professionalism that nurses should uphold while at work. Numerous professional organizations and bodies have been formed to ensure that nurses acquire and maintain high standards of professionalism. However, the question is; what is the importance of professionalism in nursing? Professionalism ensures that individuals approach their tasks carefully and with dedication to produce quality output. A professional...
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...MEMORANDUM Date To: Monitor Company Directors From: Consultant Subject: Coordination of diversity efforts at Monitor Company BACKGROUND Recently you informed me that Monitor Company does not have a single vision for diversity and you have asked if this would be either damaging or helpful in the firm’s task of increasing diversity efforts. A few incidents or events triggered Monitor to begin thinking about diversity and inclusion programs. Currently there are three separate initiatives: the Advisor Network, Harassment Training and a series of seminars for women, and the Diversity Network. The purpose of the Advisors Network is to provide an outlet and resource for employees who need advice on issues such as succeeding at Monitor as either a woman, a person of color, or a GLBT employee. That initiative was created after the “Definition of Purpose” exercise done in 1993 surfaced issues related to the homogenous culture of the firm. Sexual Harassment and Sensitivity Training was deemed necessary after a 1991 director’s meeting. In that meeting, CFO David Kaplan stressed the need for “professional courtesy” training, and then the two female directors, Liz Martineau and Caroline Firstbrook disclosed that they had experienced “gender-related insensitivity”. Another thought of Martineau and Firstbrook was that female consultants were in need of role models to help guide them through the barriers of being a female in the consulting industry, which led to a seminar in 1994 geared...
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...THE EIGHT STAGES OF CHANGE AND ITS RELATIONSHIP TO ORGANIZATIONAL BEHAVIOR AND MANAGERIAL CONCEPTS BY JEROME MITCHELL DR. TYRON WOODARD JULY 22, 2012 Change is defined as the act or process of altering or modifying. Change is very prevalent and viewed differently in the business world. It is a something that takes place daily within any given organization. It does not matter what the situation the business is dealing with, that being growth, startup, downsizing, recession, or leadership change, a business or entity will experience the concept of change. Several companies have problems with the agents of change; John P. Kotter has developed a process of eight stages that initiate change in order to guide organizations through the change process. I will attempt to discuss the stages and show a correlation to topics discussed in organizational behavior and whether or not the topics support or contradict the processes. Stage 1 is Increase Urgency. Every organization has experienced some level of success, but with each success earned, there has also been failure. When formulating a company’s own process for success, becoming stagnant in an ever-changing climate becomes an issue. There's no pressing factor or pressures to get employees or their leaders excited about upcoming changes. Kotter proposed that in order to start implementing change, there must be a sense of urgency available. Establishing a sense of urgency is crucial...
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... |10 | |APPENDIX |11 | 1. INTRODUCTION The purpose of this report is to study the challenges faced by online learners which are not faced by traditional learners and it also discusses the three main skills that are vital for online learners. Online learning is more to the impression of self-study. Online learning is a multifaceted task that holds great perspective as a teaching and learning approach that colleges and universities may tactically hire to accomplish wide-ranging established significances and contribute to the achievement of goals. In brief, “Online learning can enable learning to happen in a variety of contexts, locations, and times; it allows for a transformation of curriculum and learning.” (“Disrupting College; How Disruptive Innovation Can Deliver Quality And Affordability to Postsecondary Education,” a report by the The Center of American...
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...CUSTOMER SERVICE ORIENTATION Definition: Customer Service Orientation is an ability to see things from both the customer’s and the organization’s viewpoint and a willingness to consider both, even when they conflict, in coming to decisions. It is the desire to help or serve others, to meet their needs. It means focusing one’s efforts on discovering and meeting the consumer or client’s needs. “Customer” includes internal and external colleagues, clients, consumers, or anyone that the person is trying to help. This Means... This Doesn’t Mean... • being patient and polite with others • providing efficient but impersonal service • taking responsibility to resolve a client’s problem even if it goes beyond the normal demands of the job • washing your hands of a client’s problem by passing it on to someone else • discussing with the client his or her needs and satisfaction with service delivered • assuming the client will let you know if there is a problem • taking ownership for correcting client concerns • giving someone else the responsibility for a difficult client problem • questioning the clients to better understand their needs and their concerns • saying as little as possible so that you can get this call over • using your knowledge to think through what would be best for the client organization, and acting accordingly • doing what is faster and easiest for you • understanding the viewpoint and objectives of different customers and why these can, at times, conflict...
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...Captured by Plamen T. THE GOAL A Process of Ongoing Improvement THIRD REVISED EDITION By Eliyahu M. Goldratt and Jeff Cox With interviews by David Whitford, Editor at Large, Fortune Small Business North River Press Captured by Plamen T. Additional copies can be obtained from your local bookstore or the publisher: The North River Press Publishing Corporation P.O. Box 567 Great Barrington, MA 01230 (800) 486-2665 or (413) 528-0034 www.northriverpress.com First Edition Copyright © 1984 Eliyahu M. Goldratt Revised Edition Copyright © 1986 Eliyahu M. Goldratt Second revised Edition © 1992 Eliyahu M. Goldratt Third Revised Edition © 2004 Eliyahu M. Goldratt All rights reserved. No part of this book may be reproduced or utilized in any form or by any means, electronic or mechanical, including photocopying, recording, or any information storage retrieval system, without permission in writing from the publisher Manufactured in the United States of America Library of Congress Cataloging-in-Publication Data Goldratt, Eliyahu M., 1948The goal: a process of ongoing improvement I. Coxjeff, 1951-. II. Title PR9510.9.G64G61986 823 ISBN: 0-88427-178-1 86-12566 Captured by Plamen T. 1 INTRODUCTION The Goal is about science and education. I believe that these two words have been abused to the extent that their original meanings have been lost in a fog of too much respect and mystery. Science for me, and for the vast majority of respectable...
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...Captured by Plamen T. THE GOAL A Process of Ongoing Improvement THIRD REVISED EDITION By Eliyahu M. Goldratt and Jeff Cox With interviews by David Whitford, Editor at Large, Fortune Small Business North River Press Captured by Plamen T. Additional copies can be obtained from your local bookstore or the publisher: The North River Press Publishing Corporation P.O. Box 567 Great Barrington, MA 01230 (800) 486-2665 or (413) 528-0034 www.northriverpress.com First Edition Copyright © 1984 Eliyahu M. Goldratt Revised Edition Copyright © 1986 Eliyahu M. Goldratt Second revised Edition © 1992 Eliyahu M. Goldratt Third Revised Edition © 2004 Eliyahu M. Goldratt All rights reserved. No part of this book may be reproduced or utilized in any form or by any means, electronic or mechanical, including photocopying, recording, or any information storage retrieval system, without permission in writing from the publisher Manufactured in the United States of America Library of Congress Cataloging-in-Publication Data Goldratt, Eliyahu M., 1948The goal: a process of ongoing improvement I. Coxjeff, 1951-. II. Title PR9510.9.G64G61986 823 ISBN: 0-88427-178-1 86-12566 Captured by Plamen T. 1 INTRODUCTION The Goal is about science and education. I believe that these two words have been abused to the extent that their original meanings have been lost in a fog of too much respect and mystery. Science for me, and for the vast majority of respectable scientists, is not about...
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...1. At what levels does control takes place in this organization? Control can take place at the corporate, divisional, functional, and individual levels. 2. Which output performance standards (such as financial measures and organizational goals) do Managers use most often to evaluate performance at each level? Performance standards include financial measures (such as ratios), organizational goals, and Operating budgets. 3. Does the organization have a management by objectives system in place? If it does, Describe it. If it does not, speculate about why not. Management by objectives (MBO) is a system of evaluating subordinates by their ability to Achieve specific organizational goals or performance standards and to meet operating budgets. Without measuring whether goals or standards are met. A management by objectives system involves the following steps: • Specific goals and objectives are established at each level of the organization. • All levels of employees participate in the goal setting is a process. • Periodic reviews are made of progress toward meeting goals. 4. How important is behavior control in this organization? For example, how much of managers’ time is spent directly supervising employees? How formalized is the organization? Do employees receive a book of rules to instruct them about how to perform their jobs? Behavior control systems are used to enable managers to keep their subordinates on track and make their organizational structures work...
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...Shanda Moore Business Leadership BUS 5453. 49 Leadership Development Project: DISC Dr. LaSharnda Beckwith April 27, 2013 Section One Self-Awareness Directing | Influencing | Steadiness | Conscientious | | | | | | | | | (1) Behavioral Style: Based on the results of the DISC Assessment, my results were inconclusive and an accurate result couldn’t be determined. This proves that as a leader, I try to please everyone and look for common grounds between differentiating groups that satisfy their expectations. This can be a disadvantage because acting as a “perfectionist” on most occasions can cause stress and lead to further problems in the future both mentally and physically. My behavioral tendencies tend to target towards a Stabilizer (Steadiness) observing the situation that is presented, assessing the strengths and weaknesses, and then seeking a common ground that maximizes the strengths and minimizes the weaknesses. (2) Assessment of Strengths According to the VIA Survey-120 originally developed by renowned psychologist, Christopher Peterson, Ph.D. my top five strengths included the following: * Curiosity * Zest * Creativity * Kindness * Zest I find that my best strength is curiosity. Curiosity allows the mind to expand and proved insight to the “What-Ifs” that may arise in any given situation. When responding to the survey questionnaire I was surprised that Curiosity was the first characteristic that described my strength...
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