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Measurement and Evaluation in Performance Management

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Measurement and Evaluation in Performance Management
Within the Patient Centered Medical Home (PCMH) Sharon R. Jones
Grantham University

Dr. Jacqueline Carrau- Instructor
HPI 632 Evaluating Results and Benefits 23 July 2013 Health-care providers each share one common goal, which is to provide high quality care to their patients. A very effective tool to use in accomplishing this task would be to measure the performance of the organization. Measuring performance will help them to determine how well the organization is accomplishing the established goals. It will allow for an analysis of where and what changes are needed to be made in order to improve performance and to improve the quality of the care provided. If the organization measured the performance, they would be able to understand what is working well in the organization and then they would be able to share what they have learned with other like organization in order for them to learn from their successes or failures.
In my research, I found that there are several reasons for measuring performance within the healthcare field. The first reason is Quality Improvement, measuring performance will tell you what you are doing well in and will show you the areas where adjustments are needed. Measuring performance in the healthcare field tells you whether or not the organization is achieving the ultimate goal of improving patient care. Transparency is another reason I found for measuring performance within the healthcare field, stakeholders outside of the organization, funders, patients and patient advocates all want to know about the quality of care that is being provided. Patients are interested in information that would help them make good choices about their health care services. By sharing performance information, an organization may gain support and funding for the different...

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