Premium Essay

Office Management Lo1

In:

Submitted By SuzanneSarahx
Words 3313
Pages 14
Office Management
Assessment Task 1
Learning Outcome 1

1. There are three types of decision making – strategic, tactical and operational. However the two main ones are strategic and operational. Strategic decision making are long term, high risk decisions which are made by high level management in an organisation. These decisions are unstructured and are most likely to be made after significant planning and research. Tactical decisions which are medium term decisions can be used to help implement a strategic decision. One possible strategic decision that the partners at Classic Interiors could make would be to expand Classic interiors and create a website selling their products. Setting up a company website is a strategic decision as it is a very high risk decision as if the website fails to take off; Classic Interiors will lose a lot of money as costs can be high for setting up a professional website. Setting up a company website is a strategic decision as it is unstructured and a lot of research and information will need to be gathered before the business can start to plan creating their website.
Operational decision making are short term, low risk decisions which are made by low level management within an organisation. These decisions tend to be structured and affect the day to day activities of a company. When making operational decisions, there is a circle of points to help when planning and carrying out these decisions. These points are to define the problem, measure the results, collect data, find alternative solutions, work out the effects, choose the best solution and implement the solution. Then this circle just repeats itself again for any operational decisions being made. An operational decision that the partners at Classic Interiors could be to plan holiday rotas to ensure that only a certain number of staff can be off at any one time. One

Similar Documents

Premium Essay

Asfsdfsdfsdf

...August 08, 2014 Dear Ma’am/Sir: Good day! We the Junior Office Management Society (JOMS), is asking for your permission to let your students to attend the CBM Acquaintance Party entitled “DENIM GLAM” to be held on the 15th day of August 2014 (Friday) from 07:00 pm until 10:00 pm at the TCU Auditorium. This activity is for all students under the College of Business Management (CBM). We hope for your consideration and for your approval. Thank you and God Bless. Mr. Jerwin Llovit JOMS PRESIDENT Note by: Prof. Rodney F. Espenida JOMS ADVISER August 08, 2014 Dear Ma’am/Sir: Good day! We the Junior Office Management Society (JOMS), is asking for your permission to let your students to attend the CBM Acquaintance Party entitled “DENIM GLAM” to be held on the 15th day of August 2014 (Friday) from 07:00 pm until 10:00 pm at the TCU Auditorium. This activity is for all students under the College of Business Management (CBM). We hope for your consideration and for your approval. Thank you and God Bless. Mr. Jerwin Llovit JOMS PRESIDENT Note by: Prof. Rodney F. Espenida JOMS ADVISER August 08, 2014 Dear Ma’am/Sir: Good day! We the Junior Office Management Society (JOMS), is asking for your permission to let your students to attend the CBM Acquaintance Party entitled “DENIM GLAM” to be held on the 15th day of August 2014 (Friday) from 07:00 pm until 10:00 pm at the TCU Auditorium. This...

Words: 288 - Pages: 2

Premium Essay

Ikea 2

...ACCT 3211 Intermediate Accounting I California State University, East Bay Spring 2014 Instructor: Pei-Hui Hsu | Office Hours: MW 4:00-5:30 pm | E-mail: pei-hui.hsu@csueastbay.edu | And/or by appointment | Office: VBT-333 | Class time: MW 2:00 to 3:50 pm (AE-277) | Prerequisites: Completion of ACCT 2251 or equivalent with a grade of no lower than “C-“ | Course Overview and Learnings Objectives This is the first course of the three sequential courses on intermediate financial accounting (ACCT 3211, ACCT 3212, and ACCT 3213). The main objective of this course is to develop an in-depth understanding of basic financial statements and external financial reporting for a for-profit entity. Key accounting issues about income measurement and various assets will also be touched. Note in this course while major discussion of lecture focuses on U.S. GAAP, selected distinguished differences in International Financial Reporting Standard (IFRS) will be also briefly covered. In this quarter, we will first build the foundation by introducing the environment and theoretical structure of financial reporting. We will then go over the accounting process and preparation of balance sheet, income statement and statement of cash flows. The focus in the second half of the quarter is to illustrate the concepts of income measurement and the issues related to accounting and reporting for several assets, including cash, receivables, and inventories. Upon successful completion of these...

Words: 2352 - Pages: 10

Premium Essay

Unit 6: Rooms Division Operations Management

...ROOMS DIVISION OPERATIONS MANAGEMENT Get assignment help for this unit at assignmenthelpuk@yahoo.com LO1 Understand services provided by the rooms division in diverse contexts Accommodation services: roles and responsibilities; housekeeping; maintenance; working procedures; control mechanisms; decoration and furnishings; refurbishment; accommodation environment and occupancy; guest services and supplies; linen services and laundry; cleaning services; environmental issues; health, safety and security; documentation and records Front office services: roles and responsibilities; reception; advanced reservations; concierge; administration; working procedures; control mechanisms; interior design; first impressions; guest records; the guest cycle; occupancy rates and monitoring; selling and promotion; tariffs and discounting; billing; point of sale (POS); payment procedures; cash control and reconciliation; security Legal and statutory requirements: health and safety; hazardous substances; protective clothing; consumer law; price tariff and display; data protection; immigration (hotel records); diplomatic privileges Diverse contexts: hospitality businesses; at least three examples eg hotel, restaurant with rooms, university campus LO2 Understand the impact of contemporary management issues on the effective management and business performance in the front of house area Planning and managing: business/departmental plans; operations; procedures; POS management; security; night audit;...

Words: 1058 - Pages: 5

Premium Essay

Unit 35: the Entertainment Industry and Venue Management

...UNIT 35: THE ENTERTAINMENT INDUSTRY AND VENUE MANAGEMENT Get assignment help for this unit at assignmenthelpuk@yahoo.com LO1 Understand the contribution of the entertainment industry to the economy Data: analysis of data from the entertainment and venue industry eg Department for Culture, Media and Sport (DCMS) Annual Reports, Leisure Tracking Survey; the Henley Centre; Target Group Index, BMRB International; General Household Survey Economy: ways the entertainment and venue industries have contributed to the national economy; the development and distribution of different activities Agencies: comparison of funding agencies (local, regional and national); their impact on the entertainment and venue industries https://www.blogger.com/blogger.g?blogID=5649485182751853952#editor/target=post;postID=7145972173407995657 LO2 Understand types of activities offered by the entertainment industry Activity: by performers eg professional, semi-professional, amateur; by venue eg venuespecific, touring, festivals; by art forms eg live music, opera, theatre, dance, cabaret, comedy, visual arts (exhibitions, film and video) Audiences: national data usage figures; age and socio-economic breakdown; spectator and participatory activity; widening choice Venues: major entertainment venues eg arenas, stadia, exhibition centres; dedicated spaces eg theatres, concert halls, arts centres, clubs, cinemas, galleries; non-dedicated spaces eg streets, schools, pubs, homes, outdoor spaces, community...

Words: 785 - Pages: 4

Premium Essay

Unit 14: Hospitality Contract and Event Management

...UNIT 14: HOSPITALITY CONTRACT AND EVENT MANAGEMENT Get assignment help for this unit at assignmenthelpuk@yahoo.com LO1 Understand external factors that affect planning and management in the event and contract sectors Diversity of sector: employee catering; hospital catering; school meals; conference centres; location and outdoor events; banqueting; private functions Types of service provision: food and beverage services; accommodation services; reception; facilities management; linen and laundry; cleaning; administration; hotel services; maintenance; security; purchasing; human resource services Component elements of the contract/event: menu design; food and beverage service style; staffing; timing; space layout; decoration; entertainment; lighting and sound External factors: socio-cultural; economic; political; technological; environmental; legal LO2 Understand the operational issues which affect the success of event management Elements of project management: action planning; product knowledge; decision-making; scheduling; administration; client liaison; component elements of the event; liaison with internal/external providers (executive chef, restaurant/bar manager, HR manager, front office, AV technician, florist, artiste/agent) Food and beverage systems: suitability of menu design; type of food service system for a particular contract and event catering situation; suitability of purchasing; delivering and storage systems Marketing and sales issues: product placement;...

Words: 855 - Pages: 4

Premium Essay

Managers and Managing

...CHAPTER 1 Managers and Managing Learning Objectives After studying this chapter, you should be able to: LO1-1 Describe what management is, why management is important, what managers do, and how managers utilize organizational resources efficiently and effectively to achieve organizational goals. LO1-2 Distinguish among planning, organizing, leading, and controlling (the four principal managerial tasks), and explain how managers’ ability to handle each one affects organizational performance. LO1-3 Differentiate among three levels of management, and understand the tasks and responsibilities of managers at different levels in the organizational hierarchy. LO1-4 Distinguish between three kinds of managerial skill, and explain why managers are divided into different departments to perform their tasks more efficiently and effectively. LO1-5 Discuss some major changes in management practices today that have occurred as a result of globalization and the use of advanced information technology (IT). LO1-6 Discuss the principal challenges managers face in today’s increasingly competitive global environment. Management part 1 A MANAGER’S CHALLENGE Steve Jobs has Changed His Approach to Management What is high-performance management? In 1976 Steven P. Jobs sold his Volkswagen van, and his partner Steven Wozniak sold his two programmable calculators, and they used the proceeds of $1,350 to build a circuit board in Jobs’s garage. So popular was the circuit board, which...

Words: 20374 - Pages: 82

Premium Essay

Unit 2: Finance in the Hospitality Industry

...UNIT 2: FINANCE IN THE HOSPITALITY INDUSTRY Get assignment help for this unit at assignmenthelpuk@yahoo.com LO1 Understand sources of funding and income generation for business and services industries Funding: sources eg retained profits, loans, banks, investors, small business schemes, franchise, hire purchase, sponsorship, lease schemes, creditors, debt factoring Income generation: methods eg sales, commission, sub-letting, sponsorship, grants, tracking mechanisms LO2 Understand business in terms of the elements of cost Elements of cost sales; materials; consumables; labour; overheads; capital; gross and net profits; discount costing Selling prices: product and service costing; formula to achieve a specific gross profit percentage; differential gross/net profit margins; marginal costing; effect of competition; freelance; commission; peak/off-peak trading Control of stock and cash: methods eg storage, purchasing, cash, security, reconciliation, stock-taking Taxation: income tax; Value Added Tax (VAT); corporation tax; schedules; rates; personal/capital allowances; post-tax profits, implications LO3 Be able to evaluate business accounts Trial balance: source; structure eg summary of accounts from sales, purchase and nominal ledgers Final accounts: types eg sole trader, partnerships, limited company, trading account, profit and loss account, balance sheet, adjustments for depreciation, accruals, prepayments, bad debt provision; format eg vertical, double-entry,...

Words: 835 - Pages: 4

Premium Essay

Management

...CHAPTER 1 Managers and Managing Learning Objectives After studying this chapter, you should be able to: LO1-1 Describe what management is, why management is important, what managers do, and how managers utilize organizational resources efficiently and effectively to achieve organizational goals. LO1-2 Distinguish among planning, organizing, leading, and controlling (the four principal managerial tasks), and explain how managers’ ability to handle each one affects organizational performance. LO1-3 Differentiate among three levels of management, and understand the tasks and responsibilities of managers at different levels in the organizational hierarchy. LO1-4 Distinguish between three kinds of managerial skill, and explain why managers are divided into different departments to perform their tasks more efficiently and effectively. LO1-5 Discuss some major changes in management practices today that have occurred as a result of globalization and the use of advanced information technology (IT). LO1-6 Discuss the principal challenges managers face in today’s increasingly competitive global environment. Management part 1 A MANAGER’S CHALLENGE Steve Jobs has Changed His Approach to Management What is high-performance management? In 1976 Steven P. Jobs sold his Volkswagen van, and his partner Steven Wozniak sold his two programmable calculators, and they used the proceeds of $1,350 to build a circuit board in Jobs’s garage. So popular was the circuit board, which...

Words: 20374 - Pages: 82

Premium Essay

Managers & Managing

...CHAPTER 1 Managers and Managing Learning Objectives After studying this chapter, you should be able to: LO1-1 Describe what management is, why management is important, what managers do, and how managers utilize organizational resources efficiently and effectively to achieve organizational goals. LO1-2 Distinguish among planning, organizing, leading, and controlling (the four principal managerial tasks), and explain how managers’ ability to handle each one affects organizational performance. LO1-3 Differentiate among three levels of management, and understand the tasks and responsibilities of managers at different levels in the organizational hierarchy. LO1-4 Distinguish between three kinds of managerial skill, and explain why managers are divided into different departments to perform their tasks more efficiently and effectively. LO1-5 Discuss some major changes in management practices today that have occurred as a result of globalization and the use of advanced information technology (IT). LO1-6 Discuss the principal challenges managers face in today’s increasingly competitive global environment. Management part 1 A MANAGER’S CHALLENGE Steve Jobs has Changed His Approach to Management What is high-performance management? In 1976 Steven P. Jobs sold his Volkswagen van, and his partner Steven Wozniak sold his two programmable calculators, and they used the proceeds of $1,350 to build a circuit board in Jobs’s garage. So popular was the circuit board, which...

Words: 20374 - Pages: 82

Premium Essay

Nc 11

...|COMPETENCY-BASED CURRICULUM |[pic] | |[pic] | |Sector: | |INFORMATION AND COMMUNICATION TECHNOLOGY | |Qualification: | |COMPUTER HARDWARE SERVICING NC II | |[pic] |Technical Education and Skills Development Authority | | |East Service Road, South Superhighway, Taguig City, Metro Manila | TABLE OF CONTENTS Page A. COURSE DESIGN 1-5 B. MODULES OF INSTRUCTION 6-73 • Basic Competencies 6 o Participating in workplace communication ………………… 7-10 o Working in a team environment ……………….... 11-13 o Practicing...

Words: 8634 - Pages: 35

Premium Essay

Manager as a Person

...enduring personality characteristics that influence how managers perform their jobs, as well as how they view other people, their organizations, and the world around them. It then discusses how managers’ values, attitudes, moods, and level of emotional intelligence can impact the way they perform their job. The chapter closes with a discussion of organizational culture and explains how managers both create and influence it. LEARNING OBJECTIVES 1. Describe the various personality traits that affect how managers think, feel, and behave. (LO1) 2. Explain what values and attitudes are and describe their impact on managerial action. (LO2) 3. Appreciate how moods and emotions influence all members of an organization. (LO3) 4. Describe the nature of emotional intelligence and its role in management. (LO4) 5. Define organizational culture and explain how managers both create, and are influenced by, organizational culture. (LO5) MANAGEMENT SNAPSHOT: PAETEC’S CULTURE OF CARE PAETAC Communications is a privately owned broadband telecommunications company that provides local, long distance, and Internet services in 27 markets across the U.S. In the face of its troubled industry, PAETAC has experienced a phenomenal growth rate. This earned the company the number two spot on Deloitte Technology’s Fast 100 list, which ranks the technology industry’s top 500 fastest growing companies in North America. PAETAC’s growth and ongoing success are a tribute to the values of its five...

Words: 7087 - Pages: 29

Premium Essay

Computer Hardware Servicing Ncii

...COMPETENCY-BASED CURRICULUM |[pic] | | |[pic] | |Sector: | |INFORMATION AND COMMUNICATION TECHNOLOGY | |Qualification: | |COMPUTER HARDWARE SERVICING NC II | |[pic] |Technical Education and Skills Development Authority | | |East Service Road, South Superhighway, Taguig City, Metro Manila | TABLE OF CONTENTS Page A. COURSE DESIGN 1-5 B. MODULES OF INSTRUCTION 6-73 • Basic Competencies 6 o Participating in workplace communication ………………… 7-10 o Working in a team environment ……………….... 11-13 o Practicing career professionalism .……………. 14-17 o Practicing occupational health and safety procedures...

Words: 8633 - Pages: 35

Premium Essay

Accounting 615

... |per unit sold | | |Utilities |$500 |per month | | |Depreciation of sales facilities |$750 |per month | | |Administrative: | | | | |Executive salaries |$2,000 |per month | | |Insurance |$250 |per month | | |Clerical |$700 |per month, plus $5 per unit sold | | |Depreciation of office equipment |$400 |per month | During June, Winston Patio, Inc., sold and...

Words: 3109 - Pages: 13

Premium Essay

The Trade Unions' Long Decline

...ASSESSMENT FRONT SHEET Programme: BTEC Higher National Diploma (HND) in Business Unit Number: Unit 24 Unit Title: Employee Relations Unit code: (F/601/1271) QCF Level: 5 Tutor Name: Email: Key dates Distribution date: 25/04/2016 Submission date: Return date: 4 weeks after submission Introduction The term ‘employee relations’ has replaced that of ‘industrial relations’ Industrial relations are generally recognized as relations between an employer and a collective workforce, typically through a recognized union. Employee relations means the relationship between an employee and employer, and this is largely controlled by legislation and is being revised and updated continuously. It is important for learners to appreciate how good employee/employer relations contribute to the success and effectiveness of a business. In this unit they will investigate how cooperation between employers and employees leads to the development of good working relations against a changing background. The success of a business often relies on its relationships with its employees. Learners will investigate and explore different types of industrial conflict and the procedures for resolving this. It is important that learners are aware of change and keep up to date with developments in dispute procedures in relation to employment law. Legislation and EU directives play a major role in employee relations and learners will examine how these are...

Words: 2699 - Pages: 11

Premium Essay

Cash and Internal Controls

...Chapter 4 Cash and Internal Controls Answer true-or-false questions about occupational fraud (LO1) E4-1 Below are several statements about occupational fraud. 1. For most large companies, occupational fraud is minimal and internal controls procedures are unnecessary. 2. Managers have a variety of reasons for manipulating the numbers in financial statements, such as maximizing their compensation, increasing the company’s stock price, and preserving their jobs. 3. Internal control procedures include formal policies and procedures related to (1) safeguarding the company’s assets and (2) improving the accuracy and reliability of accounting information. 4. “Cooking the books” is a phrase used by accountants to indicate the preparation of financial statements that are free of manipulation. 5. Most occupational fraud cases involve misuse of the company’s resources. 6. Common types of financial statement fraud include creating fictitious revenues from a phantom customer, improperly valuing assets, hiding liabilities, and mismatching revenues and expenses. Required: State whether the answer to each of the statements is true or false. Answer true-or-false questions about the Sarbanes-Oxley Act (LO1) E4-2 Below are several statements about the Sarbanes-Oxley Act (SOX). 1. SOX represents legislation passed in response to several accounting scandals in the early 2000s. 2. The requirements outlined in SOX apply only to those companies expected to have weak internal...

Words: 2142 - Pages: 9