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Quality Management in Business

In: Business and Management

Submitted By abdullahnoman1
Words 3091
Pages 13
Introduction:
The term Quality management in business determines the quality of products or goods that produced in any business organization for the customers and that is why it is vital for any kind of business or service organization. Quality management emphasis on the ways those are used in improving and controlling quality. Quality control management intended to identify and prevent products those contains faults from reaching customers. Since the foundation of Toyota, it has been successfully carried out its quality control activities in a steadfast manner and it results in the top ratings from their customers. Toyota uses some key principles to maintain their quality control management system and those principles are such as, 'Customer First', 'Quality First' Go & see at the scene', and these principles were established and imposed when the Toyota company was founded.
TASK 1
Examine the concepts of quality in Toyota and discuss what drive Toyota to meet the customer requirements and quality.
The improvement of products and work quality in the production and distribution by listening to "Voice of the customer" is the core concept behind Toyota's quality control activities. When there was a merger between the ‘Toyota Motor Co., Ltd’ and ‘Toyota Motor Sales Co. Ltd.’ in 1982 in order to forming the new ‘Toyota Motor Corporation’, and for the customer’s assistance some operations that had been carried out by various departments then to satisfy customers were unified in order to establishing the ‘Customer Relations Division’. The Toyota Company tries it’s best to ensure the enhanced satisfaction to their customers by delivering "Voice of the customer" to the relevant appropriate departments and also by utilizing this principle for the improvement of both customer support & satisfaction and the quality of their products and works.
Number of Customer...

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