Premium Essay

Question Case Study Seven Eleven

In: Business and Management

Submitted By theoclinton
Words 4572
Pages 19
1 i CASE



Established in 1973, Seven-Eleven Japan set up its first store in Koto-ku, Tokyo, in May 1974. The company was first listed on the Tokyo Stock Exchange in October 1979.
In 2004 it was owned by the Ito-Yokado group, which also managed a chain of supermarkets in Japan and owned a majority share in Southland, the company managing SevenEleven in the United States. Seven-Eleven Japan realized a phenomenal growth between the years of 1985 and 2003.
During that period, the number of stores increased from
2,299 to 10,303; annual sales increased from 386 billion to
2,343 billion yen; and net income increased from 9 billion to
91.5 billion yen. Additionally, the company's return on equity (ROE) averaged around 14 percent between 2000 and 2004. In 2004, Seven-Eleven Japan represented Japan's largest retailer in terms of operating income and number of stores. Customer visits to Seven-Eleven outlets totaled 3.6 billion that year, averaging almost 30 visits to a SevenEleven annually for every person in Japan.

Both Ito-Yokado and Seven-Eleven Japan were founded by Masatoshi Ito. He started his retail empire after World .
War II, when he joined his mother and elder brother and began to work in a small clothing store in Tokyo. By 1960 he was in sole control, and the single store had grown into a $3 million company. After a trip to the United States in
1961, Ito became convinced that superstores were the

wave of the future. At that time, Japan was still dominated by Mom-and-Pop stores. Ito's chain of superstores in the Tokyo area was instantly popular and soon constituted the core of Ito-Yokado's retail operations.
In 1972, Ito first approached the Southland
Corporation about the possibility of opening Seven-Eleven convenience stores in Japan. After rejecting his initial…...

Similar Documents

Premium Essay


...Answer the following questions: a. Should they join with Seven-Eleven or Mr. Yamada? Why? Giving the facts presented in the Ben & Jerry’s Japan Case study and assuming that Ben and Jerry’s did decide to ultimately enter the Japanese Market, I suggest that they do so with Yamada. After reading and evaluating the case study and learning some back ground information about Ben & Jerry’s Homemade Inc., the reasons that I would suggest that Ben & Jerry’s enter the market with Yamada are because Yamada provides Ben and Jerry with the expertise needed to penetrate foreign markets. Also, by giving Yamada full control of Ben & Jerry’s Homemade Inc., the company would no longer have to address issues involved in putting together an entry strategy. Yamada understands the frozen food market and possesses the entrepreneurial spirit and the marketing expertise, as seen with the development of Domino’s Pizza brand in Japan. These qualities all bode well for Ben and Jerry’s because after several unsuccessful attempts to penetrate markets in Canada, Israel, Russia, United Kingdom, France and Benelux I feel that Ben & Jerry’s lacks the managerial skill to put together marketing campaign for entering foreign markets. The down side of deciding to move forward with Yamada is that they would have to relinquish full control of marketing and sales and Yamada would have exclusive rights to sell Ben & Jerry’s Ice Cream in Japan. Deciding to move forward with the Seven-Eleven group provides......

Words: 841 - Pages: 4

Premium Essay

Seven Eleven

...Seven Eleven Case Study Questions 3, 4 and 6 Question 3 What has Seven Eleven done in its choice of facility location, inventory management, transportation and information infrastructure to develop capabilities to support its supply chain strategy in Japan? In order to support it’s supply chain strategy in Japan, Seven Eleven has developed a number of capabilities to ease the movement of inventory to and from its distribution center and around it’s entire supply chain network. One method in particular that Seven Eleven has implicated is its cluster location strategy. This is where an average of 50 to 60 stores along side a distribution center are located within a region of demand in Japan. This approach provides Seven Eleven with a centralized strategy to its supply chain; meaning an effective distribution network is formed across the company as the stores and distribution center are located within close proximity to each other allowing for a reduction in transportation times and cost. Another strategy Seven Eleven has implicated to support its supply chain strategy is its effective use of a combined delivery system. This enables the company to distribute products in a more efficiently manner across the supply chain network, as products that fall into similar temperature categories can be transported together and to several store at one given time. Seven Eleven’s investment in inventory management and information Infrastructure has also aided improvements......

Words: 1164 - Pages: 5

Premium Essay

Case 4

...Case Study #4 (7/11 Japan) 

A convenience store chain attempts to be responsive and provide customers what they need, when they need it, where they need it. What are some different ways that a convenience store supply chain can be responsive? What are some risks in each case? -A convenience store can be responsive in a few different ways in order to meet customer needs and wants. The store can conduct customer surveys in order to get a direct response on what the store is lacking or what customers prefer. They could do a store analysis also which would show them customer purchase patterns so they can pinpoint the hot items and when they should be in stock. In both cases the risk is that you could get the wrong information and stock your store wrong, or you could end up only tailoring to one customer’s needs, which might not be the same needs as the majority of your customers. 
Seven-Eleven’s supply chain strategy in Japan can be described as attempting to micro-match supply and demand using rapid replenishment. What are some risks associated with this choice? -Rapid replenishment as a strategy for supply and demand runs a few risk which are: customers will discontinue use of a product, the product will remain on the shelf until the shelf life is exceeded or you might not have what the customer needs/wants at the time of need because you are consistently replenishing other products from other customers. By the time the product that the customer wanted arrives in the......

Words: 951 - Pages: 4

Premium Essay


...consumers tend to procrastinate—delaying the decision, making multiple trips to the store to collect information and compare alternatives before purchasing. The design of stores, catalogs, and the IKEA Web site reflects this understanding. Although not explicit in the case, it is clear that IKEA has gained an extensive knowledge of its customers through unobtrusive observation of their purchasing behavior. Company officials say that they “don’t spend much money or time on studies. We use our eyes and go out andlook, and say it will probably do quite well here Seven-Eleven Segments: • Convenience-driven customers • Age and Gender • Time of purchase Seven-Eleven’s customers are more value-conscious than cost-conscious. They are looking for convenience in solving day-to-day hassles: one-stop shopping for lunch, meals, or snacks; ATM withdrawals; package payment and delivery—everything you need to get through the work week. When you’re working long hours in a cash society (where banks are not consumer friendly in terms of hours or locations), what could be easier than picking up everything you need from one of the many Seven-Elevens that you pass on the walk home from the mass transit station? Seven-Eleven learns about its customers through constant experimentation and tracking of sales by time of day and customer type. Ideas for new products are tried in the store, data is recorded and analyzed, and recommendations are made throughout the organization. Sales trends are......

Words: 2180 - Pages: 9

Free Essay

12 Angry Men

...CASE STUDY: 12 ANGRY MEN In the grand jury room, the jury takes a vote. Eleven jurors vote guilty, and one juror, juror eight renders a not guilty vote. Jurors three, seven, and twelve criticize him, but juror eight says that he does not know whether the man is guilty or not but that it is not easy for him to send a boy to his death without discussing it first. After some argument, they agree to discuss the facts of the case. Juror three reviews what they know. An old man who lives underneath the room where the murder took place heard loud noises just after midnight. He heard the son yell at the father that he was going to kill him. Then he heard a body falling and moments later, saw the boy running out of the house. Juror four says the boy's story is flimsy. He said that he was at the movies at the time of the murder, but no one remembers seeing him there. Also, a woman living opposite looked out of her window and saw the murder through the windows of a passing elevated train. During the trial, it was verified that this was possible. Further facts emerge: the father regularly beat his son, and the son had been arrested for car theft, mugging, and knife fighting. He had been sent to reform school for knifing someone. Juror Eight states that too many questions were not asked during the trial. He asks for the murder weapon to be......

Words: 349 - Pages: 2

Premium Essay


...I O N : T E C H N O LO GY 7-ELEVEN STORES ASK THE CUSTOMER BY ASKING THE DATA There is probably a 7-Eleven store in your neighborhood, and it’s a convenient place for picking up a can of Coke or a quick ham-and-cheese sandwich. It’s the largest convenience retailer in the world and the number one convenience store chain in the United States, with 5,300 stores. This company started out about 75 years ago as an ice-dock operator. When refrigerators started replacing iceboxes, the manager of each store asked customers one-by-one what items they’d like to stock in their new appliances. By asking customers directly and stocking only the items customers most wanted, the company grew and prospered. Over time, the company moved away from its roots, losing touch with customers along the way. It had no means of knowing what sold in each store and allowed vendors to decide what to stock on its shelves. Although large vendors, such as Coca-Cola and Frito-Lay, had powerful information systems for analyzing what they sold in individual stores, other vendors didn’t have such systems. Moreover, the vendors’ systems were designed to maximize opportunities for their businesses, not for 7-Eleven. 7-Eleven stores are not all alike. What their customers want depends a great deal on the neighborhood and region of the country where they are located. What sells well in Boston may not work in Texas. Without detailed knowledge of its customer and sales patterns, 7-Eleven was unable to determine......

Words: 3223 - Pages: 13

Premium Essay

The Term Paper

...class to understand the class lecture; and • Every student should be part of a group of about eight/nine students that will be formed for the group project. MEASUREMENT OF LEARNING OUTCOMES The training methodology includes: • Lectures • Class Discussions • Group Work • End of Chapter Exercises / Quizzes • Case Studies Learning outcomes may be measured through: • Class participation and contribution • Group Work • Quizzes/Assignments • Case Studies • Examination PRE-REQUISITE COURSES It is assumed that participants are familiar with basic Algebra and Statistics, such as probability normal distribution. READING MATERIALS\Textbook Operations Management, William J Stevenson (10th or Latest ed.) McGraw Hill. GRADING There would be class exercises/ quizzes, a mid semester exam, group assignments, group presentations and a final examination. There will be a quiz every other week. The following scoring/weighting scheme will be applied to assess performance of course participants. ASSESSMENTS The following scoring/weighting scheme will be applied to assess performance of course participants. • Case Studies (Group work) - 20 marks • Quiz - 30 marks • Final Examination (Comprehensive) - 50 marks Total 100 marks EXAMS The final examination will be comprehensive covering most of the topics discussed for this course. The......

Words: 1563 - Pages: 7

Premium Essay


...Introduction to the Bible as Literature English/Religious Studies 115 CRNs: 32306, 32307, 32306, 35587 Lincoln Hall 120 Monday and Wednesday 9:00-9:50 am Friday Sections Professor Rachel Havrelock Associate Professor Department of English Office 1909 University Hall Office Hours: Monday, Wednesday and Friday 1:00-2:00 pm Professor Scott Grunow Lecturer Department of English Course Description This introductory class presents a literary perspective on the Bible. Texts from the Bible stand at the center of analysis, while accompanying textbooks help us to contexualize biblical materials within history. Each week revolves around a particular theme with one lecture on the Hebrew Bible/Old Testament and one on the New Testament. Themes include creation, birth, the hero, the mountain, the community, the Temple, suffering, and the end of time. As we place biblical texts in their historical contexts, we will consider the Bible as a literary work with distinct genres, themes and conventions. The thematic connections between the Hebrew Bible and the New Testament will be explored at the same time that differences in their style and message are investigated. While reading the Bible, we will develop a vocabulary for discussing literary texts as well as a vocabulary specific to texts from the ancient world. This lively and pluralistic course provides a thorough introduction to the literature of the Bible. Course...

Words: 2487 - Pages: 10

Premium Essay

Bedside Nursing Handover

...Bedside nursing handover: A case study 1. Purpose of the study: The purpose of this study was to identify and describe the structures, processes, and perceptions of the outcomes of bedside handovers in nursing practice. 2. Research design: The authors used a descriptive case study which is a methodological approach that can use a number of different methods to conduct an instrumental investigation that is bounded by place and time. Case study research asks questions of ‘what’, ‘why’, and ‘how’ in a non controlled or non artificial environment to analyse existing, real life situations with all their complexity 3. Sampling technique and characteristics of the sample: The study involved three wards in two hospitals in Australia, thus six wards where ultimately included. Wards that where included where medical, surgical and rehabilitation wards. Team leaders, shift coordinators, nursing managers, and educators where the focus of the study in which all participants gave their consent. A total of 32 female participants where interviewed from both hospitals. No male participants where included. From these participants seven where under the age of 30, ten between the age of 30 and 40, eleven between the age of 40 and 50 and six where aged over 50. with regards to nursing classifications, from the 32 participants, 7 where enrolled nurses, 15 where level 1 registered nurses, 7 where level 2 registered nurses and 5 where level three nurses. Only 16 out of the 32......

Words: 670 - Pages: 3

Free Essay

Case Study

...Cross-Cultural Management CASE STUDIES 1. Lecture 2 Doing Business in Saudi Arabia Read the case Doing business in Saudi Arabia and answer the following questions . (a) Has religion been the main factor shaping Saudi culture, or are other factors at work here? What are those factors, and how important do you think they are? (b) Do you think that business practices in Saudi Arabia are likely to differ from business practices in Germany, and if so how? 2. Lecture 2 Matsushita’s and Japan’s Changing Culture Read the case “ Matsushita’s and Japan’s Changing Culture” and answer the following questions (a) What were the triggers of cultural change in Japan during the 1990s? How is cultural change starting to impact on traditional values in Japan? (b) How might Japan’s changing culture affect the way Japanese businesses operate in the future? What are the potential implications of such changes for the Japanese economy? (c) How did traditional Japanese culture benefit Matsushita during the 1950s-1980s? Did traditional values become more of a liability during the 1990s and early 2000s? How so? (d) What is Matsushita trying to achieve with human resource changes it has announced? What are the impediments to successfully implementing these changes? What are the implications for Matsushita if (a) the changes are made quickly or (b) it takes years or even decades to fully implement the changes? 3. Lecture 2 McDonald’s and Hindu Culture . Read the case “McDonald’s and Hindu......

Words: 789 - Pages: 4

Premium Essay

Understanding the Supply Chain

...Holding a fixed inventory Suppliers inflexibility 4. Where are distribution centers located and how many stores does each center Ineffective are stores assigned to distribution centers? serve? Howassembly line 7-Eleven 5. Why does 7-Eleven combine fresh food shipments by temperature? 2/8­scm­ch1­2.html 1/13/2015 5. Why does 7-Eleven combine fresh food shipments by temperature? 1. What factors influence decisions of opening and closing stores? Location of 6. What point of sale data does 7-Eleven gather and what information is made stores? available to7-Eleven chosen off-site preparation of fresh food? be structured? 2. Why has store managers? How should information systems Ans. does 7-Eleven discourage direct store delivery from vendors? 3. Why 1. The Demand of the stores, New stores opened in the same area where seveneleven stores already exist based on demand. 2. To save space for the introduction of more demanding products and services and because the stores were smaller. 3. Because stores managers can order what they need from same place, a dedicated DC, using a graphic order terminal. 4. The DC's are located near to the stores for reliable delivery, each DC supports around 50 through 60 stores. 5. The way seven-eleven combined the fresh food in four categories of temperature controlled trucks was because that way the trucks can make delivery to multiple retail stores, get a rapid delivery and a good processed food. 6.......

Words: 3860 - Pages: 16

Free Essay


...Rosetta." Gentry has published several papers outlining what he considers to be serious flaws in the standard Big Bang model.6 Other high-profile dissenters include Nobel laureate Dr. Hannes Alfvén, Professor Geoffrey Burbidge, Dr. Halton Arp, and the renowned British astronomer Sir Fred Hoyle, who is accredited with first coining the term "the Big Bang" during a BBC radio broadcast in 1950. Big Bang Theory - What About God? Any discussion of the Big Bang theory would be incomplete without asking the question, what about God? This is because cosmogony (the study of the origin of the universe) is an area where science and theology meet. Creation was a supernatural event. That is, it took place outside of the natural realm. This fact begs the question: is there anything else which exists outside of the natural realm? Specifically, is there a master Architect out there? We know that this universe had a beginning. Was God the "First Cause"? We won't attempt to answer that question in this short article. The inflationary Universe According to the theory of inflation, the early Universe expanded exponentially fast for a fraction of a second after the Big Bang. Cosmologists introduced this idea in 1981 to solve several important problems in cosmology. One of these problems is the horizon problem. Assume, for a moment, the Universe is not expanding. Now imagine a photon was released very early in the Universe and travelled freely until it hits the North Pole of the Earth.......

Words: 3419 - Pages: 14

Free Essay


...This case deals with the ethical dilemma that Tobacco manufactures face when selling tobacco products in third world countries. First, there is the ethical dilemma of business versus health. The opening and development of the tobacco business in Third World countries like China, Malaysia, Indonesia, India and Africa, is considered against the health consequences of tobacco use which according to an Oxford University epidemiologist, has estimated to cost 3 million lives annually rising to 10 million by 2050 without effective tobacco control program A second ethical dilemma is employment versus impoverishment, where the opportunities for work in the tobacco industry are considered against a background of malnutrition. This is a problem that is certainly worth consideration, but with those who have the power to change things reaping huge profits, I am not sure if anything will be done. 1. Use the model in Exhibit 1 as a guide and assess the ethical and social responsibility implications of the situation described Exhibit 1 is a decision tree. A model for incorporating ethical and social responsibility issues into multinational business decisions. The decisions are decided by the users’ responses to a number of relevant questions regarding the matter at hand. The first question the model asks is whether the decision efficiently optimizes the common good or benefits of the business firm, society, the economy, and the individual. From the tobacco business standpoint, the......

Words: 1917 - Pages: 8

Premium Essay

Death Penalty

...electrocution, eleven by gas chamber, three by hanging, and two by firing squad. Half of the post- nineteen seventy-six executions have occurred within the last five years, including fifty-two so far this year. Although the death penalty has brought many viscous criminals to a “fitting” end, the process by which the death penalty is based upon is an inconsistent one. The system of tangled appeals, court orders, and last minute pardons has rendered the entire system ineffective. As displayed by the swelling of the stagnant pool of death row inmates, criminals are not deterred by the punishment. “ An evil deed is not redeemed by an evil deed of retaliation. Justice is never advanced in the taking of human life. Morality is never upheld by legalized murder.” Many loopholes exist in the structure of the death penalty. The outcome of the case is decided by the quality of the lawyer defending the accused. Many criminals cannot afford a competent lawyer, resulting in a greater chance of that particular person being issued the death penalty, as opposed to life in prison. A fine line separates these two charges, and a defendant who can afford a competent lawyer stands less of a chance of being assigned the death penalty than one who cannot. Also studies show that the application of the death penalty is racial biased. The amount of violent crimes are split almost equally between the white and black ethnic groups. Since nineteen seventy-seven eighty-two......

Words: 753 - Pages: 4

Free Essay


...Chapter 3: Understanding Individual Differences Preparation o Reading(s) o Chapter 4: Perceptions and Attributions o Chapter 5: Learning Concepts to Improve Performance o e-Activity: o Use the Internet to research a social learning theory applicable to the workplace that has not been addressed in Chapter 4. Be prepared to discuss. PAPER DUE: o Assignment 1: Consensual Relationship Agreements Case Study. Please see Course Guide for Specific Questions which must be addressed in the paper. o Log into BUS520 Classroom on Blackboard (Bb); go to WEEK 3; scroll to the bottom of the week and submit your assignment using the Link found there. o Your paper is due Sunday, July 22 by 11:59 p.m. ET Preparation o Reading(s) o Chapter 6: Motivating Employees o Chapter 7: Motivation: Goal Setting and Reward Programs o e-Activity o Use the Internet to research a rewards program that has been especially effective at improving employee performance. Be prepared to discuss. PAPER DUE: o Assignment 2: Joe Salatino, President of Great Northern American Case Study – Please see Course Guide for the Specific Questions which must be answered. o Log into BUS520 Classroom on Blackboard (Bb); go to WEEK 4; scroll to the bottom of the week and submit your assignment using the Link found there. o Your paper is due Sunday, July 29 by 11:59 p.m. ET Preparation o Reading(s) o Chapter 8: Workplace Stress and Aggression TWO July 9 15 THREE July 16 22 FOUR July 23 29 FIVE July 30 – Aug. 5 o SIX......

Words: 904 - Pages: 4