...Andrea Beachum Effective Listening Strategies Paper BSHS 385 October 12, 2015 Audra Stinson Effective Listening Strategies Paper The understanding of what effective listening is and what it means is a vital part of the role of human service provider. Effective listening means more than just hearing what your client is saying to you when they are in a session. Effective listening means that you as the provider are able to understand their body language and other nonverbal cues. By using effective learning skills the human service provider can help the client by providing the right tools and resources to help them gain control over their situation and to help them find a way to a solution. What is effective listening? Effective listening is defined as the ability to actively understand and listen to what the client is saying and to show interest into what is being discussed. Effective listening also means that you are providing the client/individual with reflective feedback that demonstrates that you not only heard what they were saying but that you understand as well. (Effective Listening Skills, 2004-2015) Ways to demonstrate attentive/effective listening skills There are many different ways to show your client and others around you that you are actively listening to what they are saying. Some of these skills come naturally while others tend to need some practice. Listed below are some of the skills that are important when communicating...
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...listening style but also to understand the listening style of your communication partner.” (Beebe et al, 2015, p.117). Section 1: Documenting Use of the Skills For the purpose of this assignment, I will analyze a communication episode recorded on October 28, 2015 at 1:11:09 pm at Simulation Lab of MacEwan University. During this, I acted as a listener and my classmate Manpreet as a speaker. In the whole communication process, I tried to use multifarious strategies of an effective listening as to attain the purposeful results. I used the skills like paraphrasing content, minimal encouraging, active listening...
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...Effective Listening Strategies Paper LaDonna Landry BSHS 385 Audra Stinson June 15, 2015 Effective Listening Strategies Paper Thinking and acting in ways that connect you to a person that is speaking is attentive listening. The benefits of listening are codependent and synergistic not many people are attentive listeners but if they can possess the skill of listening there are many benefits. Some benefits are respect, airtime, information, increased likability, better relationship and clarity. When you are giving you full listening attention you are showing respect and in turn gain the respect of the speaker. If you listen first to the speaker usually the speaker will return the favor. I say usually because it depends upon the individual and what may be going on with them such as self-absorption, stress or other reason that they might not lend their ear as the listener has done. Attentive listening helps to get information so that you can learn more about the person. The more you know about the individual the more you can do to assist them. People like to be listened to the more you listen to people the more you like them and the more you listen to the person talking the more they began to like you just for the fact that you listened. Listening creates a feeling of goodwill in relationships. If you are to listen to others problems non-judgmentally this gives the individual a chance to hear themselves and possibly find their own solution to their problem. Listening...
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...Leading high-performance teams The team working is an important concept of the society wherein few people work together towards a common goal. In American culture, working in teams often considered contrary. Marvin Weisbord, author and organizational development expert, mentioned that, “Teamwork is the quintessential contradiction of a society grounded in individual achievement.” Still building, leading and organizing successful teams considered as a critical leadership task. It is always challenging to have people work together closely to achieve specific tasks in any team environment. The team is “a group of individuals who work together to produce products or deliver services for which they are mutually accountable.” -- Mohrman et al. The team is “a small number of people with complementary skills who are committed to a common purpose, performance goals, and approach for which they hold themselves mutually accountable.” -- Katzenbach and Smith The team is “two or more people who must coordinate their activities to accomplish a common goal.” -- Shonk High Performance Teams are always working collaboratively and effectively across the organization to accomplish given team tasks and objectives, delivers the competitive results quickly enough to remain as top performers. There are challenges such as team conflicts, obtaining maximum results from the teams and managing highly diverse teams – maintaining teamwork mentality as well capitalizing on the diversity of talents...
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...re approaching the situation. | Avoiding conflicts means there was no solution to the problem or situation. Unresolved problems or situations can intensify overtime. | Conflict Intervention | A mediator can sit down with the parties involved in the conflict to help them come to a mutual agreement. | The mediator showing favoritism by choosing one party over the next which will escalate the situation instead of coming to a resolution. | Compromise | A deliberation with the parties involved which may or may not include a mediator to come to a mutual understanding that is beneficial to both parties | People who compromise sometimes feel as if they gave up too much or receive too little and are sometimes looked at as being weak. | Effective Communication | Expressing ones feelings assertively and not aggressively can lead to a happy medium with both parties involved. | Playing the blame game will heighten the situation instead of solving it. | Competition | Work to develop a common understanding and agreement, not trying to determine who is going to win or lose. | Viewing the situation as a competition where as one has to lose will not only affect the parties involved but also Riordan Manufacturing because the conflict was not resolved which can affect their job performance. | 2. Which of the available conflict management strategies is most appropriate for the current situation with David and James? Provide your rationale, including what factors you considered in making your...
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...[pic] Understanding Organisations and the role of Human Resourcing Unit Number 3DCS Developing Coaching Skills for the Workplace Nichola Mackay 0510453 CIPD Foundation Certificate 15 January 2014 1000 Words Summary The below should help you understand the nature and purpose of coaching, know how to use a coaching style to improve performance in the workplace and be able to identify ways in which coaching can be implemented in an organisation. Contents Intoduction…………………………………………………………....1 Directive and Non-Directive Coaching…………………………...1 How coaching differs from other development needs…….….1 3 ways in which coaching can be used to meet organisational objectives…………………………………………...2 The role of a coach and cochee……………………………...…..2-3 3 potential benefits coaching for the..........................................4 coachee and 3 for the organisation 2 different ways in which a coaching culture could be implemented within an organisation..............5 Bibliography……………………………………………….................6 Coaching is a teaching, training or development process which an individual is supported while achieving their specific personal or professional result or goal. The individual receiving coaching will be referred to as the client or the coachee. "Coaching is unlocking a person’s...
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...MEDIA PLAN OF VOLKSWAGEN Mediacom Communications, which manages the media planning operations for Volkswagen Advertisement of the MNC automobile brand was through television, print media, outdoor media, social networking and so on. Sharp positioning in addition to innovation has elevated Volkswagen’s brand awareness of eight per cent in 2009 to 44 per cent in 2011. Various ad campaigns of VW are: print campaigns including the first roadblock, the talking newspaper, the Polo hole, painting the newspapers blue for Think Blue or the Silver Jacket for Jetta. The talking newspaper was the star in all of these campaigns. INNOVATIVE TV COMMERCIALS: As part of the campaign, an interesting TVC (TV Commercial) was launched which soon caught the attention of the public, portraying Volkswagen engineers and designers putting a lot of effort into building a Vento, pampering it at every stage and breaking down into tears as the car finally leaves the factory. A complimentary TVC named ‘Flyboy’ was advertised, which portrayed a young hero with wings, doing heroic needs, deciding to forgo his wings and stature as a hero to enjoy the thrill of driving a Jetta. INNOVATIVE NEWSPAPER ADS Times of India and Volkswagen (Print): Volkswagen tied up with Times of India to make a Volkswagen edition on 11th November 2009. Advertisements of Volkswagen brands such as Beetle, Jetta and others dominated the complete newspaper from cover to cover for the day. The front page had a Volkswagen cutout in the...
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...Therapeutic Communication? In observing James (the paramedic) carry out a first aid attendance to a patient, Sally, who is 28-weeks pregnant, I was able to identify a range of Therapeutic Communication techniques and have gained to appreciate the significance of Self-Awareness and what it means to be patient-centred. Communicating therapeutically typically uses a combination of techniques such as empathy, touch, active listening, clarifying and open-ended questioning as noted by Day, J., Levett-Jones, T., & Kenny, R. (2015). Ultimately, it aims to create a space in which the patient feels sufficiently safe to express their feelings openly and disclose what may often be private and personal, so that practitioners can make accurate assessments and diagnoses. For example, Sally had difficulty speaking, so James worked around this roadblock by asking close-ended questions and held Sally’s hand before asking, “Have you got a headache? Just squeeze my hands if you’ve got a headache.” So as not to make the history note-taking difficult for Sally, James recruited her husband David, to answer the more probing questions relating to her medical history and genetic predispositions. David in turn responded in a cooperative manner which indicated the beginnings of rapport being established. The tone and quality of his voice projected a sense of concern yet reassurance - that in her moment of medical need, he was right there by her. From James’s verbal and non-verbal communication techniques...
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...groups. In this paper, we examine an employee versus a manager conceptual model of employee empowerment program and examine this issue in light of relevant theories of leadership, motivation theories, and cognitive science. The barriers to employee involvement are reviewed and some effective methods to remove these obstacles will be explored. Finally, the notion of delegation of decision making from managers to employees will be addressed in the context of the employee empowerment program. The Employee Empowerment 3 Table of Contents Introduction..................................................................................................................................... 4 What is empowerment?................................................................................................................... 5 Goals and objectives of empowerment ........................................................................................... 6 Benefits of empowerment ............................................................................................................. 11 Organizational and individual roadblocks to employee empowerment........................................ 12 Removing roadblocks to employee...
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...group project is cross-cultural communication difficulties in the workplace. The background is in relation of two female co-workers and how each woman interprets verbal and nonverbal behavior differently. Also, how a staff member could easily misinterpret the verbal and nonverbal behavior of another staff member and the adverse effect it could have on work productivity and morale. In addition, we will address, the responsibility of staff in leadership roles to promote and adapt to the different styles of communication. The topics our group plans to address are as follow: * Introduction * Assessment of Cross-Cultural Differences * Potential Solutions for Communication Barriers * Adapting to Cross-Cultural Differences An assessment of the issues will be addressed on the topic of misinterpretation of verbal and nonverbal behavior which includes 1) Tone: sarcasm and joking, and communication model 2) Assumptions: made by sender and made by receiver 3) Loss of clarity in the message: misinterpret differently and passive listening. In addition to cross-cultural communication differences, cultural beliefs, personality conflicts, communication styles, and passive-aggressive behavior, the probable assumptions of deeper meanings in a message will be analyzed by the way individuals convey and receive a message. Our group paper will explain how two co-workers from different cultures can achieve effective communication and in turn help improve the morale...
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...Project Meetings Report by Ibrahim Emad Farrag Supervised by Dr. Mohamed Hussein Abstract Meetings are a vehicle for exchanging information, confirming progress, creatively developing deliverables or solutions, making decisions, and growing as a team. They provide a means for collaborative thinking, discussion, and deliberation that is invaluable in getting project work done. Unfortunately, we seem to have a dysfunctional relationship with meetings. We need them, but hate them. However Through intentionally planning, using facilitative techniques, and managing group dynamics, we can transform useless meeting time into productive results. This facilitated collaboration helps people work better together to create the outcomes and project deliverables you need in a focused period of time. This report is going to first indentify the types of project meetings then we will look into how to make a meeting more productive and efficient, last we will study the meetings in each phase of a project. Table of Contents Introduction 1 Profile of a Project Meeting facilitator 2 When to Meet—and When Not to Meet 4 Project Meeting Characteristics 5 Types of Project Meetings 6 Information Exchange Meetings 7 Creative Development Meetings 7 Decision-Making Meetings 8 Coaching Meetings 8 Project Meeting Structure 9 Meeting Formality 9 Meeting Frequency 9 Tools for Keeping Meetings on Target 10 Tools for Meeting Preparation 10 The Meeting Preparation...
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...dachatman08@yahoo.com GM591-Leadership and Organizational Behavior November 13, 2011 Professor Jack Murphy The Forgotten Group Member Part I: Group Development The group is in the performing stage of their class project in Organizational Behavior. Moreover, the team can be characterized as an immature team due to team loyalty, cohesion, communications, and use of member’s resources. On the other hand, Christine could have addressed the stages of team development at the beginning of the creation of the group. Furthermore, she could have incorporated the stages during each week of the course. For example, as the “Team Coordinator,” Christine should have begun with forming the group to get to know one another whereby storming to define the groups tasks. Nonetheless, the stage of norming would have contributed to completing the performing stage with minimal conflict. Part II: Problem Identification My opinion the primary problem is the lack of communication within the group. Christine made a suggestion on what time to meet to discuss the project and an agreement was never made. Also, every time she suggested a team meeting there were roadblocks due to other member’s commitment to work and other personal conflicts. Furthermore, the secondary problem within the group is loyalty and cohesion. The group could never perform on the same accord which caused a lack of cohesion. On the other hand, the group lost loyalty when they were having an unannounced meeting in which Mike thought...
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...Fundamentals of Effective Communication in the Workplace Jamaal Hawkins Professor Dan Bailey BUS-100 Introduction to Business 05/08/2016 My years as a part of the labor force have been spent primarily in manufacturing. The majority has been in Automotive Components but more recently Refractory Solutions. The chain of command at my job goes Plant Manager, Shift Supervisors, Line Operator, and Line Helpers. All of them oversee their respective subordinates. Over the past 30+ years, natural degradation and poor communication lead to low morale and low production. In an attempt to curb some of these issues, a simple and effective tool was implemented. A suggestion board. The board has several different sections. The first is for posting employee concerns. Once a post is put up it is determined by a committee to be “doable” or not. If “doable”, the post progresses to the next section which explains the plan of the action. If not, an explanation as to why is given. The plan of action lists an estimated start and finish time frame. Once that period begins the post is moved to the “in progress” section. Then finally the completed section. The board itself is bordered by employee family photos and encouraging quotes. This expresses to the employee that the company encourages a family oriented environment. It’s a non-verbal way of saying “the things that are important to you, are important to us”. Workers are also encouraged to put up silly photos as you are more likely...
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...A simple guide to effective change management 1. Planning the change: Communicate the following: What are you changing? Why are you changing it? What are you changing to? Obtain approval and gain commitment and support from the leadership team and key stakeholders Link change to the organizational vision and strategy Understand, manage and address any concerns and doubts Designate a key change champion and enlist change agents in each functional area to encourage collective participation of all stakeholders for the change to succeed Document current situation, required change action items and expected results 2. Implementing the change: Be responsive by: Constantly communicating the benefits and impact of the change throughout the entire change process Addressing questions openly and without any bias Dealing with issues and dispelling rumors as quickly as possible Focus on: Strong and disciplined execution Generating quick wins and celebrating accomplishment of milestones Promoting collaboration and negotiation with stakeholders as necessary Adapting organizational structure, process and management system to support the change 3. Sustaining the change: Anchor the changes into the culture of the organization by Identifying and enhancing what supports the change Identifying and mitigating roadblocks to sustaining the change Develop ways to maintain the change by Ensuring...
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...SITUATION WHERE EMAIL SHOULD BE USED IN CORPORATE COMMUNICATION Email is widely used as a form of business communication and overall it is a highly effective communication tool. Email is inexpensive, only requiring an Internet connection that is generally already present in the business. Although a printout of emails is possible, emails often stay as soft copies because archiving and retrieving email communications is easy to do. From the CEO to the janitorial staff and even temporary employees of the business can send and receive email communications. 1. Although it cannot and should not replace all face-to-face communication and others forms of communication, internal email usage can cover many areas within the business. Internal emails can function as an effective communication for sharing basic information, such as new cafeteria prices, paper use guidelines or security precautions, for example. Sending simple messages to an entire workforce with just the click of a mouse is fast, easy, convenient and can save the company money. If saved, the email can function as proof of a message sent or received, and is easily accessible to remind the recipient of pertinent information. Many businesses use email as part of its marketing efforts to share information with prospects, customers, and vendors. 2. Business emails should be concise and to the point. Use plain text and common fonts with a simple signature line. Fancy graphics, fonts, and backgrounds can take up unnecessary...
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