Free Essay

Sandals St.Lucia

In:

Submitted By CaribbeahGirl
Words 1257
Pages 6
They say bigger is better - but not in the case of this lovely resort. I was informed that Sandals Halcyon is the smallest of the three Sandals resorts in St. Lucia - but certainly the most charming. I was completely captivated by this resort upon entering. It is best described by Sandals Resort themselves:
“Of all the Sandals beach resorts, it has been said that perhaps Sandals Halcyon Beach best defines the Caribbean—set on a palette of lush gardens bordering the tranquil Caribbean Sea.” Concealed in the unpolished beauty of St. Lucia is Sandals Halcyon Beach - an all-inclusive resort that prides itself with Caribbean architecture complementing its calming beach and lush gardens. With all its charm, Sandals Halcyon Beach renders its guests to familiarize themselves with other parts of St. Lucia with the 'Stay at One, Play at Three' exchange program with neighboring resorts Sandals Grande St. Lucian and Sandals Regency St. Lucia. Couples can relax at Halcyon Beach, as well as enjoy transfers to the other nearby resorts to discover 15 restaurants, 12 pools, 11 whirlpools, and 23 bars during their stay.” [ (Sandals, 2011) ]

What Sets Them Above The Rest? * Sandals Resort offers an innovative concept in their all-inclusive environments, contrived to give vacationers completely worry-free accommodations. This allows guests to relax and more effectively utilize their vacation time. * Prides themselves with introducing the couple’s only concept. * They provide a range of activities for the various types of travelers, whether it be scuba diving for the dive enthusiast or a rigorous hike for the nature lover. * They employ guest coordinators, trained to be experts in human relations, to make guests feel at home, coordinating the guest activities and making sure that everything works the way it should. They practice TQM (Total Quality Management) throughout all levels of staff. * In the couples only market (that they created) they cater to different markets by offering three different levels of suites: the basic all-inclusive suites, the crystal suites that have their own private pool and the millionaire suites that are separate villas with butler service.

All –in-all Sandals Halcyon is an establishment that prides themselves with offering a line of quality and luxury products and services. They train their staff to supersede the guest expectations, and as of recently have revolutionalized the idea of a wedding destinations even partnering with companies like Martha Stewart© to produce a Martha Stewart Wedding concept. So What Is Included? Accommodation
There three types of accommodation available, Luxury Suites which is priced from US$194, Concierge Suites priced from US$255 and Butler Suites priced fromUS$340,( all prices are quoted per couple per night) There are also a total of ten( 10) room categories within each of these types of accommodations, which include “Royal Honeymoon Grand Luxury”, “Romeo and Juliet Walk-Out Butler Room” “Royal Honeymoon Luxury Pool Suite” etc, all equipped with four poster beds, private bath & shower, telephone, a/c, hairdryer, cable TV and refrigerators. The butler suites have butlers who are trained by the Guild of Professional English Butlers, and are dedicated to ensuring that you are pampered, well taken care of and that your vacation is enjoyed.

Luxury Suites

Food & Beverage Sandals offer four gourmet restaurants and seven bars
The Restaurants Include: * The Bayside Restaurant serving alfresco International Cuisine * Mario’s Restaurant serving white-glove Italian Cuisine * The romantic Pier Restaurant serving exquisite Caribbean Cuisine an seafood. * The Beach Bistro casual dining serving anytime snacks
With regards to the bars guests are indulged in the boundless array of drinks, cocktails, and top-shelf liquor which includes two swim-up pool bars that keep couples revitalized while basking beneath the radiant Caribbean sun. Entrance to The Pier Restaurant Buffet at the Beach Bistro

At Sandals one can never be bored, activities include: Water |
Land |
Entertainment | * Canoes/Kayaks * Windsurfing * 2 Pools, 2 Whirlpools * 2 Swim-up Pool Bars * Glass Bottom Boat * Hydrobikes * Water-skiing * Beach Volleyball * Kneeboarding * Sailboats | * Table Tennis * Shuffleboards * Day/Night Tennis * Fitness Center * Squash * 3 Level Amphitheater * Board Games * Beach Volleyball * Billiards * Red Lane® Spa**Spa services are additional | * Night Club * Live Shows * Live Bands * Piano Bar * Karaoke * Talent Night * Formal Night * Lover's Night * Charity Casino Night * Pirates Night * Lover's Night * Fashion Shows |

Having recently visited one of Sandals 17 properties and being thoroughly impressed with the precision and attention to detail that the housekeeping department observed to ensure that rooms were immaculate, I decided to exam their department for this term paper. Mrs. Tobierre, the Rooms Manager, assisted with explaining the housekeeping process and services provided by her department and the first thing she explained was that Sandals housekeeping department is structured differently.

The housekeeping staff ensures that all suites are kept spotless, the fridges and mini-bars are always fully stocked, pool furniture is clean, that there are clean linens on your bed and you are always fully stocked with towels. The housemen ensure that linen is transferred from rooms to laundry and ensure the general cleanliness of the areas around the resort that the guests come into contact with e.g. the lobby.

Front Office Connection
Mrs. Tobierre explained that housekeeping and front office has one of the strongest interdepartmental ties in the resort, they are also closely linked to the maintenance department which aids with room repairs, e.g. leaky a/c units or broken in room safes.
A normal working day relationship between the housekeeping department and front office include: * At start of the day, front office informs housekeeping of guests’ check-ins and check-outs for the day as well as any guest request. (The linen room controller will assign the room attendant to clean the room usually assigning one attendant per room, 15 rooms per attendant) * After cleaning rooms are inspected by the supervisor, once the room is satisfactory, they call the linen room controller who is informed that the room is ready.

* The controller then informs the Rooms Manager of the rooms status, who may decide to give the room its final inspection. * Once the rooms are cleaned to her satisfaction, she can then calls front office and inform them of the room status.
Of course no work environment would be complete without its jargon; the following is a list of terms used to describe the room statuses:

Term |
Meaning | Vacant and InspectedVacant and DirtyOccupied & DirtyOccupied & InspectedVacant pickupOut of order | Ready for useGuest has checked out but room not yet cleanedGuest room has been cleaned and inspectedGuest room has been cleaned and inspectedRoom cleaned and inspected, in need of maintenance Room not in use due to a major problem |

.

Challenges I stayed at the resort for almost the entire day observing the day to day runnnings of the housekeeping department, and I found that they moved with such fluency and professionalism, everything is always checked at double checked and the guest needs are always put above anything else. I found that there were no visible challenges. However the resort has hired an independent company to wash linens, this I believe may prove to be costly in the long run. Recommendations My only recommendation is that for such a large hotel like Sandals, they should invest in their own laundry services this will enable them to save money in the long run.

Works Cited
AvoyaTravel. (n.d.). America's Vacation Center. Retrieved from http://www.avoyatravel.com/Resorts/Sandals/Sandals-Halcyon-Beach.html
Sandals. (2011). Sandals Halcyon Resort. Retrieved from http://www.sandals.com/main/halcyon/ha-home.cfm

Similar Documents

Premium Essay

Caso Das Havaianas

...Competitive Analysis 6 Marketing Environment 7 Historical Context 8 Industry Analysis 9 Objectives 12 Budgeting 14 Critical Issues – Challenges and Opportunities 14 Strategy/Tactics/Execution/Integration/IMC Campaign 15 Copy-Message strategy/Creative brief 18 Media Plan 21 Branding 22 Product and packaging recommendations 23 Pricing recommendations 23 Distribution recommendations 23 Public Relations recommendations 24 Sales Force recommendations 24 Differentiation 24 Timeline 25 Expected Outcomes/Results/Evaluation/Future Considerations 25 Appendices 26 Media Plan 26 Budget 27 Timeline 27 Works Cited 28 Introduction The product that is going to be discussed in this IMC Project is the Havaianas Sandals which is a Brazilian originated rubber flip flop that now is sold in the shelves of fancy department stores, such as Saks Fifth Avenue, Bergdorf Goodman, Galleries Lafayette, and Via Spiga, all over the world. The brand started as being a popular footwear for all Brazilians to wear and then in less than four decades of existence, the brand became a fashion icon and today is worn by millionaires and famous people. The change also affected the prices of the product; depending on the model, the price for one pair can reach more than U$ 100.00 (Mundo das Marcas ¶ 1). For this IMC it will be planned a brand campaign that has as main goal to advertise the brand in the United States in order to increase the awareness and then, the exports not...

Words: 8101 - Pages: 33

Premium Essay

Marketing and Value : Havaianas and Dukky

...arrived in Brazil and began manufacturing flip flops based on the traditional zori sandals, a Japanese product. At that time, sandals were very different. It was only in 1958 that Havaianas that we know today were designed with rubber. That was the birth of the trademark Havaianas (1962) In the 1960s, Havaianas were sold at small, neighbourhood stores for a low price, displayed between house cleaning products and were purchased exclusively by the lower classes. That kind of product exposition and public turned Havaianas known as “chinelos de pobre” (poor man’s flip flops). The style of the product wasn’t elaborated. The model was basic and it was available only in a limited range of colours (4 colours), even though the products were strong, durable, comfortable and cheap. And that was what made Havaianas so popular in Brazil. Indeed, one year after had been launched more than 13,000 pairs were produced every day The success made raise the interest of other companies and imitations of Havaianas began to appear in the 70’s. To respond to this movement, the company launched a campaign called “Havaianas: As Legítimas” (Havaianas: the Legitimate Ones) embodied by a famous Brazilian humorist, Chico Anysio. It was in 1988 that sales started to decline, going from 88 million of units to 65 millions in a specific moment. Thus, Havaianas decided to develop a research, in which discovered that the sandals were being used by high income groups, but only inside home, never outside, because...

Words: 2910 - Pages: 12

Premium Essay

Marketing and Value : Havaianas and Dukky

...arrived in Brazil and began manufacturing flip flops based on the traditional zori sandals, a Japanese product. At that time, sandals were very different. It was only in 1958 that Havaianas that we know today were designed with rubber. That was the birth of the trademark Havaianas (1962) In the 1960s, Havaianas were sold at small, neighbourhood stores for a low price, displayed between house cleaning products and were purchased exclusively by the lower classes. That kind of product exposition and public turned Havaianas known as “chinelos de pobre” (poor man’s flip flops). The style of the product wasn’t elaborated. The model was basic and it was available only in a limited range of colours (4 colours), even though the products were strong, durable, comfortable and cheap. And that was what made Havaianas so popular in Brazil. Indeed, one year after had been launched more than 13,000 pairs were produced every day The success made raise the interest of other companies and imitations of Havaianas began to appear in the 70’s. To respond to this movement, the company launched a campaign called “Havaianas: As Legítimas” (Havaianas: the Legitimate Ones) embodied by a famous Brazilian humorist, Chico Anysio. It was in 1988 that sales started to decline, going from 88 million of units to 65 millions in a specific moment. Thus, Havaianas decided to develop a research, in which discovered that the sandals were being used by high income groups, but...

Words: 358 - Pages: 2

Premium Essay

Havaianas Business Model

...approximately 162 million sandals annually, of which 20% goes to more than 80 countries of the five continents. In addition, Havaianas can be found in more than 200 thousands points of sale (only 1,700 in the United States) and exports reach to 30 million pairs. Last year sales reached U$ 800 million worldwide. The investment in the marketing of the brand is 12% of 13$ of the net income and has kept Havaianas in the grow trajectory. After 51 years and many models later, this simple rubber flip flop has conquered the foot of the Hollywood stars, international magazines and main fashion stores around the world. Product • The idea of the product was inspired by the Zori (Japanese sandals made of rice straw or other plant fibers). • The Havaianas are simple flip-flops with a sophisticate look. They are made out of rubber, which is a natural product and national resource. The sandals ensure comfort and a durable product. • Today the brand sells 23 models on 60 colors of flip-flops worldwide. They are all very similar but with small adjustments for the given public. The most successful model is the original Havaiana Top Brazil, which has a small Brazilian flag on the stripe and is responsible for 64% of the global sales. In Brazil, the Havaianas are also known as the nation footwear, it goes from the janitor until the President, since it is affordable for every class. Market • It holds 80% of the Brazilian sandals market. • It sells around...

Words: 620 - Pages: 3