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Six vs Tqm

In: Business and Management

Submitted By maqdoom
Words 9146
Pages 37
Int. J. Six Sigma and Competitive Advantage, Vol. x, No. x, xxxx


Six Sigma and Total Quality Management: different day, same soup? Bengt Klefsjö* and Bjarne Bergquist
Division of Quality and Environmental Management, Luleå University of Technology, SE-971 87 Luleå, Sweden E-mail: E-mail: *Corresponding author

Rick L. Edgeman
Department of Statistics, University of Idaho, Moscow, Idaho 83844-1104, USA E-mail:
Abstract: For decades now TQM has been a dominant management concept for improving competitiveness and financial results. In recent years, however, TQM seems to have lost some of its nimbus with other concepts and approaches such as Lean Enterprise and Six Sigma launched and increasingly in vogue. The aim of this paper is to look at TQM and Six Sigma, their backgrounds, definitions and ingredients, and their similarities and differences to see whether the two concepts really are different dishes or contain the same ingredients in different proportions. Keywords: quality; Quality Management; Six Sigma; Total Quality Management (TQM). Reference to this paper should be made as follows: Klefsjö, B., Bergquist, B. and Edgeman, R.L. (xxxx) ‘Six Sigma and Total Quality Management: different day, same soup?’, Int. J. Six Sigma and Competitive Advantage, Vol. x, No. x,–xxx. Biographical notes: Bengt Klefsjö is a Professor of Quality Technology and Management at Luleå University of Technology in Sweden. He has published over 100 papers in Reliability Theory and Applications and in Quality Technology and Management in International Journals and Conference Proceedings. Furthermore, he is a co-author of more than 20 published books on Mathematics, Statistics, and Quality Management. One of these, ‘Quality from customer needs to customer satisfaction’ is in its second edition sold by ASQ...

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