... Business Communication Trends Good communication in business is crucial to the individual’s success and to the business’ success. Current trends in business communication include social-networking tools, personal digital assistants (PDAs), and video conferencing (Locker & Kienzler, 2008). Business communications play a vital role in a person’s day-to-day activities at work. Business communications help an individual manage his or her daily work activities by allowing the individual to keep in constant communication with employees and clients. The trends that have been seen in the current workplace include the use of e-mail, video conferences and PDA’s. The message types that resulted from these trends are e-mails, instant messages, and text messages. Success in the workplace is dependent on the individual’s ability to communicate with his or her employer and clients. Current Trends in Business Communication Current trends in business communication include social-networking tools, personal digital assistants (PDAs), and video conferencing. These trends are some of the most popular workplace devices that improve productivity (Locker & Kienzler, 2008). Social-networking sites like MySpace, Facebook, and Twitter are becoming very popular networking sites for business. “These networking sites allow users to post a profile, blog, or useful links which allows workers to interact on a more personal level and allows them to share client information” (Locker & Kienzler, 2008...
Words: 1524 - Pages: 7
...printed advertisements in magazines and commercials because those were the only sources that could validate the product without purchasing it. However with the world literally at our fingertips with the Internet, we can read consumer reviews, false advertisements and the ethical behaviors of the company producing the product (Peloza, White & Shang, 2013). The ethical field of study has now expanded on not only internal self-awareness but also how the entire company affects certain environmental factors. According to my research, by advertising a product with a positive ethical behavior done by the company, consumers are more interested in buying it. For example, Minute Maid has begun advertising that its packaging comes from post-consumer recycled products. By stating this fact, consumers are more reluctant to purchase Minute Maid over a competitor because they feel the company is making a positive ethical decision. This in turn makes the consumer feel as though they are upholding a better ethical standard (Peloza, White & Shang, 2013). Minute Maid, as with almost every product, has a target audience it’s trying to address. In the past, general research was done based on demographics and consumer patterns to help reach its target audience. Today, however, we have the Internet and more importantly social media. I...
Words: 745 - Pages: 3
...look. Devices such as personal digital -assistant, and teleconferences are meant to increase productivity and means of communicating with customers. E-mails had become a preferred means of communicating to coworkers and your clients.” “Social media networking officially has crossed over from used socially to an important and viable method of customer relationship management. Using tools like Facebook, blogs, public forums, and wiki sites, businesses can better know how to attract and keep their customers. Customer relationship management begins with acquiring new customers through contact management, sales, and customer satisfaction. Enhancing customer relationship management occurs through excellent business communication and use of customer service tools such as product experts and ease of purchasing. Retaining customers occurs through loyalty and reward. Customer relationship management or databases can notify the business owner of long- term clients and create the ability to receive customers through promotional measures. Streamlining every phase of business communication will always be a trend in business. Making it easier for your clients to send and receive materials or communication from you is increasingly important. Many companies are choosing to create interactive websites whereas the clients can receive a report, invoice or product information whenever he or she the need. This creates a brand new level of service quality as well as opening up of business...
Words: 772 - Pages: 4
...made in the text of the work. I also understand that no under circumstances should any part of this assignment be published, including on the internet or publicly displayed without receiving written permission from the university. Abstract: Cultural diversity, collaborative learning and networking have a huge impact in many business of today and that includes the Hospitality and Service Industries. This paper aims to provide insights, suggestions, benefits, challenges and understanding on how to deal with different people of different backgrounds and upbringings in the workplace. It discusses and summarizes the significance of intercultural perceptions, cultural collective thoughts, sharing experiences through storytelling, collaborative learning and the benefits of networking in the workplace. It states that in the hospitality industry and other work sectors, cultural awareness, collaborative learning and networking play a valuable contribution to the effectiveness of any organization. Introduction: We should embrace the knowledge and skills held by other people, the culturally diverse group. As we can see nowadays, that cultural diversity, collaborative learning and networking is imperative for the better future of every...
Words: 2275 - Pages: 10
...procedures. It establishes organizational ethics by which employees are requested to follow. This includes the professional conduct required of health professionals in the use of social media in the workplace. According to Brent (2011), "Social networking is the main source of communicating in today's society" (para. 1). Mobile communications, E-mail, Texting, and the use of Facebook and Twitter has set record breaking rates above any other form of communications in recent years (Badzek, 1998). Social networking empowers both the consumer and the health care provider. The use of the Internet plays an important role in finding health information, which allow the patient to become better informed concerning personal health, and more educated in decision-making. Health care providers also benefit by conducting real-time meetings online to discuss the most challenging cases, and to devise solutions to improve therapeutic regimens of patients. Health care providers are driven by professional connections and timely communications with patients, families, and other health care providers. Social networking is the media by which health care providers use for a range of professional purposes, primarily to educate patients or to foster provider-patient relationships, which is impressive. Although social networking has tremendous benefits to the consumer and provider, it comes with strong concerns, and confidentiality, and patient privacy issues top the list (Modahl, 2011). In recent...
Words: 1322 - Pages: 6
...must pay close attention to corporate policies and managers must choose their words carefully and be aware of the legal implications of what is said.” (Munilla and Dosier, 1991) I work in the Army and without business communication; we would not be able to function. Business communication plays a key role in a corporation’s day-to-day work activities such as: checking emails, answering phone calls, responding to correspondence, writing memos, and attending meetings. Some companies may have to handle customer inquiries or deal with suppliers and shipments. Business communication is a key element of day-to-day business activities that enables business people to generate positive relationships, tangible assets and establish a common ground. Communication comes in verbal or nonverbal forms, and proper use of communication helps you to manage your daily work activities. Managers and employees alike must possess good listening skills, people skills, writing skills, and speaking skills in order for communication to be effective. In my workplace I see trends such as: increased use of portable media players, personal digital assistants, constant emailing, and social networking. Portable media players enable employers to convey...
Words: 825 - Pages: 4
...once seen as a medium that diminished social capital (Kraut et al, 1998). Now it is seen as a way that maintains social contact (Wellman et al, 2001). In the article Opening Closed Regimes, the writers wondered whether Mohammed Bouazizi believed he would play such a role in releasing a wave of protest for democracy in the Arab world. His story of stepping in front of a civic building in Tunisia and setting himself on fire in protest of the government was one of many that were retold on social networking sites in ways that stirred protesters to organise protests and criticise their governments. (Howard et al, 2011). Residents of the Arab nations used social media to help inform Western news teams about events on the ground. Social networking helped put a human face on political power and became a causation of the Arab Spring. Of the online tools, social networking sites have experienced the most prolific growth (Diffley et al, 2011). People spend hours connecting to others on social networks (McGrath, 2010). This evolution of social networking could not escape the corporations’ attentions, which are in constant search for new instruments meant to help them increase their market shares (Chis and Talpos, 2011). Studies by Forrester research show that spending on social networking will increase from $455 million in 2008 to $3.1billion in 2014, a 335% increase (Horovitz, 2009). Based on the above, my paper will focus on how social networking has become an indispensable tool for everyone...
Words: 2894 - Pages: 12
...Aug 11, 2013 Title of your paper: Social Media in the work place Introduction Some employers use the internet to hire future employees meaning most of their applications are done online. Some employer uses it to promote their business, for examples they use it to put different advertisement ads out. The main problem with networking in the workplace is that most people use the internet for the wrong reason. For example a hiring manager supposed to online looking for new employees that fit the needs of an opening a business may have and instead they are looking at porn. Not only have the company paid him all day to do his job that he is not during they still don’t have any potential on the opening that they have available. So either way it go the company is losing money. So if you look at it networking can be a good thing and it could be a bad thing in a business stand point. I don’t think banning social networking from business should be an option but I do think that it should limited access on what sites that they may and may not be able to access form a work computer. If they do get caught during something on a computer that is not work related should be punished or they should just lose their job all around. I think that if they make it clear what the internet is supposed to be used for in the work place and put strict rules and stick to them that they should not have a major problem. Advantages and Disadvantages of social media in the work place An...
Words: 1476 - Pages: 6
...Communication Competence in the Workplace Communication is an essential piece of daily life; it is found everywhere you look in either verbal or nonverbal form. The workplace is no different, every person in every workplace uses some form of communication constantly throughout the day, it is important that each person is aware of the signals that are being sent out, verbally and nonverbally, to coworkers, superiors, clients, customers, etc. According to Donald Baack, “Communication may be defined as transmitting, receiving, and processing information. Information consists of any item that evokes or has meaning” (2012, Chap 1). It is important for employees in all organizations to have the ability to communicate effectively and to get the message across clearly, limiting the possibility of misunderstanding. Communication competency consists of knowledge or awareness of different communication elements, such as interpersonal communication skills and soft skills, management communication skills, communication barriers, and listening styles. The communication competence in a workplace is important at all levels of an organization and the higher the overall competence level the better the working environment. Interpersonal Communication Skills “Interpersonal communication takes place between individuals or one individual with a small set of other people” (Baack, 2012, Chap 1). Everyone has communicates daily with other people, some people are better at this communication...
Words: 2349 - Pages: 10
...Earth’s collective power, teamwork, comes into play. There are many aspects to teamwork. Plant assembly lines, fast food restaurants, and car washes are a small example of employees working in a team work environment. Projects are another example of teamwork. Projects can be internal or external, like using a consultant firm to lead project. Professional and social networking is also a form of teamwork. Finally, there is recreational and sports teammates. Regardless of the type of teammate communication and trust are key to successful team. As an IT project manager, teamwork is essential to the success to any project. In large IT projects, there are groups of teams that work on individual tasks to meet objectives. These individuals are usually part of a smaller collective of individuals make up work streams. However, there is usually a cluster of work streams in one project. Communication between these Work stream teammates is imperative success of the project. If one member of the team falls behind in their tasks, it can impact the timeline and success of their work package and can cause major delays in the project (Heathfield, 2012). Teamwork has another advantage in either projects or in regular workplace, and that is the power in collective thinking. The old saying "two heads are better than one" demonstrates how we acknowledge the effectiveness of teamwork. As individuals we can only base our assumptions based on our own experiences...
Words: 864 - Pages: 4
...May 3, 2010 Bill Link Introduction In today’s workplace it is important to understand how making an accurate hiring decision can affect the organization. With jobs becoming increasingly difficult to arrive at because of the economy, applicants for employment are willing to misrepresent their credentials in the application process. Managers are faced with ethical and legal aspects of hiring along with social issues that make ethically responsible management practices increasingly important. This paper will provide information about ethical and legal aspects associated with hiring and provide moral and ethical issues faced by managers. This paper will also describe the relationship between social issues and ethically responsible practices that relate to hiring. Moral and Ethical Issues Many people don’t understand the cost related to making a poor hiring decision. From productivity, customer service, and liability prospective have been widely studied and has been estimated to be three times the annual salary of the individual involved (Calvasina, Calvasina, & Calvasina 2008). Therefore, it is important for managers to make their decisions of an applicant based on skills as well as moral and ethical values. It is very difficult at times for managers because their responsibilities include not only hiring, but also promotion, conduct of employees, and motivation. But it is even more important that managers involved in hiring adhere to the laws who are...
Words: 1143 - Pages: 5
...is very important. It’s about relying information in ways where your coworkers, business partners and clients are able to understand successfully. With good business communication you are able to build good, strong relationships which will create business enterprise. When you communicate within your workplace there are several different types of ways to relay information to your coworkers or business partners. These ways can be verbal and nonverbal. On a day to day basis business communication plays a huge role within my workplace. We not only communicate verbally face to face, we have phone conversations, emails, reports, formal meetings as well as text messages. Working in telecommunications, we make contact with a lot of customers where we use business communication in means to converse with our customers. Business communications helps me manage my day to day activities by simply allowing me to be able to keep constant communication with my coworkers as well as my customers. With the ability to use email and text messaging as means of communication within the workplace ensures instant delivery of the information you are trying to relay to your team. I honestly think if technology had never advances allowing us alternatives as far as means to communicate, then communication would not be as effective as it is now. Since I have been old enough to actually work I have held jobs at four different businesses. Means of communications was different at each workplace. At my...
Words: 405 - Pages: 2
...business people must have. Pagers sent an alarm to the device as an alert that someone was trying to call. Imagine the frustration of being in your car and suddenly having an emergency ‘page’. There were no cell phones during the time of the pager, so the only option was to seek out a pay phone. That scenario sounds archaic today. Shortly afterwards, we had an amazing revolution in technology with the cellular telephone. Business people could finally communicate with peers and customers, no matter where they were located. Naturally, the internet and the abundance of information that it provides, is among the greatest advances of our lifetimes. But, technology is still evolving and the future promises to hold many more time saving marvels as technology evolves all around us. We must be prepared and ready to adapt to the changes that are coming our way. Business and management practices also evolve to keep up with the technological advances. The Importance of Managerial Ethics in Business Communications Managerial ethics are crucial to the success of an organization. Effective and ethical communications are widely discussed in the business world because of the differing methods and opinions of business leaders. The transmission of information and the meaning behind the transmission, when directed from one individual to another is just one way of describing communication (Guffey &...
Words: 3484 - Pages: 14
...the world-as experienced, where diversity may be a source of innovative problem solving that is combined by experience and knowledge. Learning plays an important role in the transformation of existing knowledge into new design solutions, in order to reflect organizational and human needs for change and the opportunities for such change. Diversity climate is defined as “organizational” members’ attitudes and perceptions toward people from cultural groups other than their own. As we progress toward increasing profits for times, organizations must explore the concepts of social identity differences which are the attitudes and perceptions, manifested in the practices and behaviors of individuals. Human capital and social capital as mentioned in the text are referred to as the potential of the individual contribution (Kinicki & Kreitner, p. 13-14) of organizational learning better known as shared knowledge. The social capital refers to the potential to establish strong relationships, communication and working in teams as an effort to reach a common goal. Organizations can use “crisis for opportunities. In today’s complex economic times groups are pooling together to establish some creative means of support for the organization. An organizations strongest asset is its people. When we establish an effort to employ strong, competent people our business will continue to survive. One possible concept to use when analyzing diversity, a means to ensure the success of...
Words: 868 - Pages: 4
...cornerstone of any relationship is the ability to communicate well. Communication is so important in any relationship, whether it be professional, personal, or intimate. It allows us to share our thoughts, interests, and concerns among each other. Strong communication is based on the way we listen and talk. We can all learn how to improve the way we communicate but it takes more than words to form a strong relationship. So many times the signals we are sending are not those that are intended. When this happens we can lose the trust of others and sometimes we can lose those relationships altogether. When we communicate with those around us most of what we say is without speaking. Whether it be our hand gestures, our tone of voice, or our facial motions, they are all means of communication. More times than not when we cannot put our feelings into words it comes out as body language and can easily be misconstrued. Understanding and realizing that we may be sending these non-verbal signals is the beginning to better communication. It is important that we take into consideration the effects that they may have on the people around us and our relationships that we have with them. Self-awareness and an understanding of the cues you may be sending are paired with the cues others send and receive. There are all different types of communication that people will use throughout their life. The most important type of communication is interpersonal communication. Interpersonal communication is...
Words: 1739 - Pages: 7
