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Summarizing Closing the Gap

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CLOSING THE GAP – THE CHANGING HOME CARE ENVIRONMENT
(A)

Rida Elias wrote this case under the supervision of Professor Roderick E. White solely to provide material for class discussion. The authors do not intend to illustrate either effective or ineffective handling of a managerial situation. The authors may have disguised certain names and other identifying information to protect confidentiality.
Richard Ivey School of Business Foundation prohibits any form of reproduction, storage or transmission without its written permission. Reproduction of this material is not covered under authorization by any reproduction rights organization. To order copies or request permission to reproduce materials, contact Ivey Publishing, Richard Ivey School of Business Foundation, The University of Western Ontario, London, Ontario, Canada, N6A 3K7; phone (519) 661-3208; fax (519) 661-3882; e-mail cases@ivey.uwo.ca.
Copyright © 2010, Richard Ivey School of Business Foundation

Version: (A) 2010-07-09

It was nearing the end of another busy day, and Connie Clerici’s last appointment had been cancelled.
Clerici was glad to have some time to reflect on both her business and her personal situation before the meeting with her advisory board, scheduled for the next day, September 25, 2009. She knew the business environment of her company, Closing the Gap (CTG), continued to change, presenting opportunities and challenges. She wanted to be prepared for a productive discussion with her board about how she and her company should address the changing home care environment.
BACKGROUND

The Canadian Home Care Association broadly defined home care as:
An array of services for people of all ages, provided in the home and community setting, that encompasses health promotion and teaching, curative intervention, end-of-life care, rehabilitation, support and...

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