Premium Essay

The Impact of Leaders’ Emotional Intelligence on Employee Satisfaction and Commitment

In: Business and Management

Submitted By usman095
Words 4931
Pages 20
1

Emotional Intelligence and Business Success
The Impact of Leaders’ Emotional Intelligence on Employee Satisfaction and Commitment

by Kerry S. Webb, PhD Assistant Professor of Management Texas Woman’s University School of Management P.O. Box 425738, CFO 413 Denton, TX 76204-5738 940-898-2104 kswebb@twu.edu

Electronic copy available at: http://ssrn.com/abstract=1948065

2

ABSTRACT Business leaders impact their subordinate performance and attitudes through their leader behaviors and attitudes. This study discusses the potential impact of leader behaviors via emotional intelligence attributes on employee satisfaction and commitment to their leader and to the organization. The findings suggest strategies for enhancing leader behaviors to maximize positive individual- and organization-level outcomes. Methodology This study presents a brief review of emotional intelligence and summarizes the current research on organizational leadership regarding how leader behaviors impact employee and organizational outcomes, especially employee satisfaction and commitment, two variables of interest in this study. Study data was collected via survey methodology, utilizing workers with full-time work positions across multiple industries. Implications This article contributes to the field of management by determining the impact and effect of leader behavior on employee satisfaction and commitment. Vast research to date has shown the overwhelming importance of high satisfaction and commitment among employees ─ both with their job and organization ─ toward improved performance, increased motivation, and reduced absenteeism and turnover, as examples. The results of the study are have implications for leader selection, training, and evaluation, employee retention, and succession strategies.

Electronic copy available at: http://ssrn.com/abstract=1948065

3

Emotional

Similar Documents

Premium Essay

Human Resources Management

...Resource Managers Perceptions of Leader Emotional Intelligence and its Effect on Employee Commitment: A Phenomenological Study ____________________________________________ [Insert name of Researcher] [Insert name of Institution] [Insert date of submission] Problem Statement Human Resource professionals are closely involved in all aspects of employee turnover and occupy a unique role in the organization, interacting between executives and all other employees (Gentry, 2006). Human Resource professionals are involved in organizational decision-making, liaising with senior leadership and with employees at all levels of the organization as an aspect of personnel administration and recruitment, selection, and termination (Gentry, 2006). This unique position gives Human Resources a clear overview of the personnel within the organization (Wielemaker & Flint, 2005). Leadership plays an important role in the success of an organization (Bass, 1990), and the emotional intelligence of the leader has an impact on the organization (Goleman et al., 2002). Affective commitment is important for reducing turnover (Morrow, 1993). It remains unclear whether the emotional intelligence of the leader affects employees’ commitment. This phenomenological, qualitative study will explore the life experiences of Human Resource professionals, to investigate the phenomena of the emotional intelligence of the leaders and the affective commitment of their employees. Research Question ...

Words: 5303 - Pages: 22

Premium Essay

Performance Management

...Impact of Emotional Intelligence on Leadership in Global Environment Context The differing opinions that exist on what is important in the examination of effective leadership are linked with theories of what has the biggest impact: whether it is personal traits, behaviour patterns or aspects of the cultural and organisational setting. When evaluating leadership, both emotions and social skills may be seen as a vital role in a process of influencing and gaining employees job satisfaction. However, the role emotions play in leadership needs to be considered alongside research. Ralph Stogdill, the early commentator on the subject highlighted three different dimensions of leadership: interpersonal process, social context and goal achievement (Huczynski & Buchanan, 2013). During the first half of the 20th century researchers have focused on identifying personality traits of effective leaders, also influenced by Great Person theory (Mullins, 2013). However, the research found only a weak relationship between them (Daft, 2014). Contradictory Ohio and Michigan studies concentrated on discovering specific behaviour patterns related to this matter (Huczynski & Buchanan, 2013). After all, organisational context and setting differ a lot, therefore, contingency theorists argued that leaders need to adjust their style of leading to a specific situation (Huczynski & Buchanan, 2013). In the late 20th century researchers have distinguished transactional and transformational...

Words: 1992 - Pages: 8

Premium Essay

Literature Survey on Job Satisfaction

...LITERATURE SURVEY On Job Satisfaction and Leadership Berikut merupakan survei literatur tentang faktor-faktor yang menentukan kepuasan kerja. Kepuasan kerja dan motivasi dipengaruhi secara positif oleh variabel pengakuan dan penghargaan dengan dimensi sebagai berikut: peluang promosi, prosedur operasi, pekerjaan itu sendiri, pengakuan, relasi dengan rekan kerja, kepuasan terhadap kompensasi, rasa aman, supervisor, dan pengembangan karier (Danis & Usman, 2010). Kepuasan kerja juga berkorelasi positif dengan keadilan organisasional: keadilan distributif, prosedural, interaksional (Al-Zu’bi, 2010). Pada perusahaan dengan tingkat upah yang rendah dan tingkat kepuasan karyawan sedang, kontribusi faktor-faktor kepuasan kerja paling besar ditentukan oleh faktor rekan sekerja, lingkungan kerja, dan pemimpin, tetapi paling rendah oleh faktor upah dan tunjangan (Salviah, 2002). Persepsi karyawan terhadap keadilan kompensasi memiliki korelasi yang signifikan terhadap kepuasan kerjanya (Astuti, 2001) Kebalikannya dari kepuasan kerja karyawan tingkat operasional, Batthi (20010) stres ditentukan 67% oleh faktor di dalam organisasi (beban kerja, waktu kerja, kepemimpinan, kebijakan perusahaan, kondisi kerja) dan 33% faktor di luar organisasi (kondisi ekonomi, keluarga karyawan, cuaca). Selain faktor di atas, salah satu yang perlu diketahui oleh pemimpin adalah seberapa besar pengaruh kepemimpinan, gaya kepemimpinan, dan spiritualitas pemimpin terhadap kepuasan kerja. Penelitian Aydin dan...

Words: 1501 - Pages: 7

Premium Essay

Research on Causes of Employee Turnover

...Causes of Employee Turnover  ABSTRACTThe proposed research will be conducted to investigate the causes of employee turnover.  Proposed study will use different research articles to develop a model which shows that job satisfaction, employee motivation and employee involvement (independent variable) has an impact on employee turnover (dependent variable). Hence the purpose of this research will be, firstly getting the perception of employees at work by conducting semi structure interviews as an instrument of data collection to explore the effect of Job satisfaction, employee motivation and employee involvement on employee turnover. Secondly semi structure interviews will be further used to find and examine whether these three factors really affect or not if yes then which factor affects closely in order to remove that one from organizations facing employee turnover issues. Different hypothesis are formed on the basis of dependent and independent variables. By using different research articles literature review has been written. Than a model is developed of job satisfaction, employee motivation and employee involvement (independent variable) and employee turnover (dependent variable).Than a theoretical framework is written on the base of these variables. Using a cross sectional research method sample of 500 employees of service organization like Banks, University (Employees), Telecommunication, EFU life insurance, Guard Technologies and Students has been selected for this research...

Words: 8365 - Pages: 34

Premium Essay

Article

... JMP 18,8 788 The relationship between emotional intelligence and work attitudes, behavior and outcomes An examination among senior managers Abraham Carmeli Graduate School of Business Administration, Department of Political Science, Bar-Ilan University, Ramat-Gan, Israel Keywords Job commitment, Job satisfaction, Altruism, Family friendly organizations Abstract The literature suggests that managerial skills in general, and emotional intelligence in particular, play a significant role in the success of senior managers in the workplace. This argument, despite its popularity, remains elusive. This can be attributed to the fact that although a few studies have provided evidence to support this argument, it has not received an appropriate empirical investigation. This study attempts to narrow this gap by empirically examining the extent to which senior managers with a high emotional intelligence employed in public sector organizations develop positive work attitudes, behavior and outcomes. The results indicate that emotional intelligence augments positive work attitudes, altruistic behavior and work outcomes, and moderates the effect of work-family conflict on career commitment but not the effect on job satisfaction. Introduction What makes a senior manager successful has been a central research question of organizational scientists for decades. Underlying this interest is the assumption or observation regarding the impact of upper-echelon managers on important issues...

Words: 11388 - Pages: 46

Free Essay

Global Communications Problem Solution

...improperly, the results could be dramatically different from that intended. Communication is essential among the stakeholders to establish a firm foundation resources Global Communication has at its disposal to work with. Emotional Intelligence and its effect on the all interested stakeholders must be fully explored. In order for a cohesive plan to be effective, a consistent delivery to the stakeholders is required. Absence of consistency among stakholder communication and full understanding of emotions almost certainly ensures a plan is not set up for success. Creative thinking will be required on every level of leadership throughout the company. “This involves generating new ways to view a problem and seeking out novel alternatives to the problem” (DeJanasz, Dowd & Schneider, 2001, pg 404). This paper will explore possible solutions available to the senior management of Global Communication and make a recommendation to get them where they want to go tomorrow. Situation Analysis Issue and Opportunity Identification Global Communication faces numerous issues and an equal number of opportunities that arise as a result. The issues facing GC range from Loss in stock value to current and future communication challenges to organizational commitment. Global Communication seeing a drastic drop in stock prices has the stockholders and...

Words: 5597 - Pages: 23

Premium Essay

Manager as a Person

...OVERVIEW OF CHAPTER This chapter focuses upon the manager as a feeling, thinking human being. It opens with a description of enduring personality characteristics that influence how managers perform their jobs, as well as how they view other people, their organizations, and the world around them. It then discusses how managers’ values, attitudes, moods, and level of emotional intelligence can impact the way they perform their job. The chapter closes with a discussion of organizational culture and explains how managers both create and influence it. LEARNING OBJECTIVES 1. Describe the various personality traits that affect how managers think, feel, and behave. (LO1) 2. Explain what values and attitudes are and describe their impact on managerial action. (LO2) 3. Appreciate how moods and emotions influence all members of an organization. (LO3) 4. Describe the nature of emotional intelligence and its role in management. (LO4) 5. Define organizational culture and explain how managers both create, and are influenced by, organizational culture. (LO5) MANAGEMENT SNAPSHOT: PAETEC’S CULTURE OF CARE PAETAC Communications is a privately owned broadband telecommunications company that provides local, long distance, and Internet services in 27 markets across the U.S. In the face of its troubled industry, PAETAC has experienced a phenomenal growth rate. This earned the company the number two spot on Deloitte Technology’s Fast 100 list, which ranks the technology industry’s...

Words: 7087 - Pages: 29

Premium Essay

Emotional Inteligence

...Emotionel Intelligence and leadership Project Presented to Dr. Fadi Hachem Course Instructor American University of Science and Technology In Partial Fulfillment of the Requirements for the course MGT 535: “Organizational Behavior” Aya Hamade Table of contents Pages Overview 1 Literature review 1 Definition 2 Emotional Intelligence, IQ, and Personality Are Different 2 Emotionel Intelligence and Leadership 2 Developing leadership skills 3 Emotional intelligence and its impact on leadership skills 3 Creating emotionally intelligent teams 6 Emotional Intelligence Is Linked to Performance 6 References 8 Overview Emotional Intelligence Is the Other Kind of Smart. When emotional intelligence first appeared to the masses in 1995...

Words: 2680 - Pages: 11

Premium Essay

Managment

...Assignment 2 Q: 1 What is the difference between the emotion and attitude? Give example of each. Emotions and attitudes in the workplace play a large role in how an entire organization communicates within itself and to the outside world. Events at work have real emotional impact on participants. The consequences of emotional states in the workplace, both behavioral and attitudinal, have substantial significance for individuals, groups, and society. Emotions are defined as the expressions of feeling caused by something or someone which can be differentiated by duration, quality and intensity. It becomes visible through verbal and non-verbal communication. Emotions are feelings, psychological state and biological state that incline a person to act in a certain way. One' emotions trigger behavior aimed at the emotion's stimuli. When a person has strong emotions, many bodily changes occur. For example, the physical components of fear include an increased heartbeat, a rise in blood pressure, an increase in adrenaline secretions, an elevated blood sugar level, a slowing of digestion, and a dilation of pupils. Some of these changes are recognizable to the person having them. Psychological part of it is represented in changes involve a person’s appearance: blushing, sweating, and so on. Other changes involve behavior: a distinctive facial expression, posture, gestures, different vocal tone and rate, and so on. On the other hand, attitudes reflect a person's likes and dislikes...

Words: 2704 - Pages: 11

Premium Essay

Emotional Intelligence

...EMOTIONAL INTELLIGENCE- DEFINITION Emotional intelligence (EI) describes the ability, capacity to identify, assess, and control the emotions of one's self, of others, and of groups. In other words, it is the ability to perceive, control and evaluate emotions of self or others Emotional intelligence is about how we manage our actions with both others and ourselves as a result of the emotions we feel. Peter Salovey and John D. Mayer -“the subset of social intelligence that involves the ability to monitor one's own and others' feelings and emotions, to discriminate among them and to use this information to guide one's thinking and actions” (1990) Four factors of EI 1. the perception of emotion 2. the ability reason using emotions 3. the ability to understand emotion 4. the ability to manage emotions IMPORTANCE OF EI : Emotions play a significant role in the way people work with one another and therefore affects profits. An individual with high EQ reacts after both feeling an emotion and thinking about an event. Others with less developed skills would often react only after feeling the emotion without much thinking. Extremely smart people can have low emotional skills while others who are not so gifted in standard IQ can exhibit relatively high emotional skills. Emotions affect how one behaves with oneself as well as with other people, especially during conflicts. This is why management of our emotions has become especially important.IQ is a given...

Words: 3565 - Pages: 15

Premium Essay

Fit Control Systems to Your Managerial Style

...decisions are to be made. Leading: A function that includes motivating employees, directing others, selecting the most effective communication channels, and resolving conflicts. Controlling Monitoring activities to ensure they are being accomplished as planned and correcting any significant deviations. Mintzberg‟s Managerial Roles [2] Definition - Organisational Behaviour.  OB is a systematic study of the actions and reactions of individuals, groups and subsystems.  O.B. is the systematic study and careful application of knowledge about how people- as individuals and as members of groups –act within organizations. It strives to identify ways in which people can act more effectively.  O.B. is a field of study that investigates the impact that individuals, groups and structures have on behaviour within organizations for the purpose of applying such knowledge towards improving an organization‟s effectiveness.  O.B. is the study and understanding of individual and group behaviour, patterns of structure in order to help improve...

Words: 12695 - Pages: 51

Premium Essay

Is Leader-Member Exchange Theory Harmful?

...“The Dynamics of Leader-Member Exchange Theory and the Impact to the Organization” Introduction The study of leadership includes many theories on leadership styles and what makes an effective leader. One such theory, the Leader-Member Exchange Theory (LMX), specifically focuses on the 2-way relationship between managers and subordinates, the impact on these individuals, and the and the resulting effect on the organization. Gaining an understanding of this theory has significant application to recognizing the dynamics of the supervisor-associate relationship and ultimately the level of success with attaining organization goals. The terms leader, supervisor, and manager are used interchangeably, as are the terms member, associate, and subordinate. What is it and how does it occur? The LMX theory states that leaders establish their “favorites” early in the leader-member relationship, determining whether a member is in the “in-group” or the “out-group.” Due to time concerns and pressures in the workplace, LMX relationships develop very early in the leader-member interaction, and tend to remain constant over time. Leaders have a tendency to reward in a variety of ways those associates with whom they want special linkage. What does it mean for the member? LMX refers to the quality of the leader-member relationship and describes the benefits of a strong LMX relationship, primarily to the associate. The theory proposes that the in-group receives a number of both intrinsic and extrinsic...

Words: 935 - Pages: 4

Premium Essay

Ethics Inventory Assessment

...society’s expectations with regard to environmental stewardship and social responsibility. Failure to support society’s values can have a very significant impact on financial performance.1 Shareholders: Organizational values need to meet the needs of the new breed of shareholders that are only investing in companies that: (a) meet socially responsible investment criteria; and (b) compete to be the best companies to work for, or other quality awards. Potential employees: To attract the best people, the organizational values need to meet the needs of potential new employees who are choosing to work in organizational cultures that align with their personal values. Existing employees: To retain the best people, the organizational values also need to meet the needs of existing employees and support them in finding personal fulfillment at work. • • • Employee Fulfillment Whilst attention to all stakeholders needs are important, the most critical are: (a) How existing employees feel about their organization, and (b) The ability of the organization to attract the best employees. Both these issues can be addressed by building a vision-guided, values-driven corporate culture that focuses on employee fulfillment. Research shows that: • • Corporate performance, including financial success is strongly correlated with employee fulfillment – 39% of the variability in...

Words: 6085 - Pages: 25

Premium Essay

Jdnd

...the Relationship Between Emotional Intelligence of Managers and Organizational Commitment of Subordinates Dissertation Submitted to Northcentral University Graduate Faculty of the School of Business and Technology Management in Partial Fulfillment of the Requirements for the Degree of DOCTOR OF PHILOSOPHY by DANIEL R. BENNETT Prescott Valley, Arizona March 2011 UMI Number: 3452478 All rights reserved INFORMATION TO ALL USERS The quality of this reproduction is dependent upon the quality of the copy submitted. In the unlikely event that the author did not send a complete manuscript and there are missing pages, these will be noted. Also, if material had to be removed, a note will indicate the deletion. UMT Dissertation Publishing UMI 3452478 Copyright 2011 by ProQuest LLC. All rights reserved. This edition of the work is protected against unauthorized copying under Title 17, United States Code. ProQuest LLC 789 East Eisenhower Parkway P.O. Box 1346 Ann Arbor, Ml 48106-1346 Copyright 2011 Daniel R. Bennett APPROVAL PAGE Examining the Relationship Between Emotional Intelligence of Managers and Organizational Commitment of Subordinates by Daniel R. Bennett Approved by: air: Robert Miller, Ed.D Member: Jaime J. Klein, Ph.D. Member: Penny Ann Wilkins, D.M. Date -14- Certified by: School Dean: Arthur Lee Smith, Ph.D. Date ABSTRACT Evidence from numerous studies suggests that Organizational Commitment (OC) among employees diminishes...

Words: 13124 - Pages: 53

Premium Essay

Nbmj

...Literature Review Trust: “Fardet indicates that organizational trust leads to organizational effectiveness and have impacts on intrapersonal and interpersonal relationships inside and outside of organization.” It means that effectiveness of organization relay on the organizational trust. If organization trust will be more than effectiveness of the organization (interpersonal or intrapersonal) will effect. If an organization shows the trust within an organization and out of the organization with other organizations so it create more trust, reliability and effectiveness for it and the relationship will be more strong with all attached people (Rukshani and Senthilnathan 2013). Zalabaket characterizes reliable trust as the positive desire workers have about hierarchical parts, encounters, and common reliance (Rukshani and Senthilnathan 2013). If employee think very positive about their work and always try to achieve their assigned goals with very hard work and accuracy, it means he have much trust and believe on the organization. Organization provides the confidence and shows the trust and value to employee for achieving their desired goals. Employee tries to fulfill the expectations of organization to prove the capabilities and trust that organization shows on him. So it is mutual dependency. Another research says that the trust in the workplace is essential to organizational performance and competitiveness in an increasingly global economy (Lamsa and Pucetaite 2006). ...

Words: 1759 - Pages: 8