...Personal and Professional Health Care Commuication HCS/ 350 Feburary 24, 2014 Tracy D. Anderws, DNP,ACNP,CCRN Personal and Professional Health Care Communication Personal and professional health care communication plays a major role in the care of the patient and how information is transmitted from one health care provider to the next. Collaborating with all members of the interdisciplinary team ensures that care will be provided at the highest level and patient safety will be first priority in order to have a good outcome. To better serve the community, these are some steps that we as professional nurses will take a look at to promote quality care for our patients. These includes the definition of health care communication, relevancy of effective personal health care communication to health outcomes, the lack of effective personal and professional health care communications along with theories and principles of therapeutic communication and how it affects the health care setting, patient, family members and the other health care providers. Definition of Health Care Communication According to Northhouse and Northouse (1998) “communication is the process of sharing information using a set of rules.” Communication has several modes of how one can relay pertinent medical information and share within the health care setting. Interaction such as non-verbal and verbal communication, oral, written, telephone conversation, emails and web cam just a few...
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...Understand person-centred approaches for care and support Person-centred values individuality; rights; choice; privacy; independence; dignity; respect; partnership; autocracy Person-centred approaches person-centred planning (PCP), particularly in relation to vulnerable individuals, e.g. individuals with learning disabilities, physical disabilities, mental health issues; person-centred thinking skills; total communication; essential lifestyle planning and person-centred reviews; Carl Rogers’ theoretical background to person-centred therapy; the four key principles of rights, independence, choice and inclusion; reflecting the unique circumstances of individuals; embedding person-centred values; the importance of individuality; appreciation of individual rights; enabling individuals to make decisions and choices; the importance of privacy; empowering individuals to maintain independence and dignity; treating individuals with respect; respecting persons’ diversity, culture and values; awareness of risk-taking in person centred approaches, enabling individuals to make informed decisions and understand the consequences e.g. the harmful effects of smoking, the benefits of taking prescribed medication, the advantages of immunisation Care and support documenting where day-to-day requirements and preferences for care and...
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...The aim of this essay is to explore an aspect of care that a client group receives whilst in the community setting. The chosen aspect of care will be palliative care delivered to those patients who have been told they have a non-curative illness but are not yet at the end of life. The stage of the illness of the client group chosen is one where the patient is managed at home because there as there is nothing anyone can do to make things better (Calman-Hine Report 1998). The essay will also briefly describe three different professional groups involved in providing palliative care. It will then go on to discuss how good communication and collaborative working between these professional can provide the best quality of care of the patient and how poor communication can compromise the patients quality of care. Palliative care can be defined as the overall care of patients whose disease does not respond to curative treatment. The aim of Palliative care is to improve as much as possible the quality of life of patients and their families facing a life-threatening illness. This can be achieved by providing pain and symptom relief, spiritual and psychosocial support from diagnosis to bereavement (WHO 2002). Patients with life threatening illness may require care from a variety of different specialists and services at a number of points in their illness; this will include both statutory and non-statutory organisations (National Health Service Executive 1998). To ensure that all...
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...Communication Opinion Paper Donna Mayson HCS 320 November 25, 2013 Kelly Hernandez Communication Opinion Paper Communication is a two-way process of reaching out to others, exchanging information, and understanding ideas. There are several types of communication that are used in everyday life such as speaking to others, body language, e-mails, and written letters all of these are communication skills are used day in and day out. However with these types of communications there are can also barriers. For example, gender differences, age, cultural differences, prejudices, and organizational environments. Acquiring communication can get to be to say the least frustrating. Effective communication incorporates the basic elements of communication by making sure that the person receiving the information from the sender understands what is being said. “Effective communication plays a vital role in the success of every professional and personal relationship.” (Todd, 2013) There are five basic communication models that consist of the sender, the receiver, the message, the channel, and the feedback. These five basic elements can be used in several different ways such as public speaking, interpersonal relationships, media development, and business relations. The basic elements of effective communication can differ from the basic rules of communication. In health...
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...explore the importance of communication amongst the health care professionals and how a good nursing documentation is an integral part of nursing. It will also demonstrate how reflection enabled me to make sense of and learn from this experience, as well as identify any further learning developments needed to improve my practice and achieve the level of competency needed for when I qualify as an assistant practitioner. While discussing the knowledge underpinning practice, evidence based literature will be reviewed to support my discussion and for the purpose of reflection the essay will be written in the first person. Spouse, J, et al (2008). Jonhs, C (2009) defined reflection as learning through our every day experiences, towards realising one’s vision of desirable practice as a lived reality. He also added that it is a critical and a flexible process of self inquiry and transformation of being and becoming the practitioner you desire to be. However, Ghaye, T et al. (2000) stated that for the health care professionals to develop a more reflective posture, they must fully embrace both the principles and the practices of reflection. It is about becoming more aware of how we learn and how this affects what we think, feel and do. There are different models for reflection; some are more complex and detailed than others. To help me with my reflection, I have chosen Gibbs (1988) reflective cycle as a guide: The names of the patient, staff members and health care setting will...
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...Nursing communication 2 Nursing seems to be facing more various challenges as today. These include nurses’ shortages, communication, freeze of salary and many more. In this essay, communication in the nursing field-its importance and the impact on nursing practise will be explained. The impact communication has on the safety of the patients and quality of care they received will also be evaluated. Communication is the transfer of information between the nurse, the patient, the patient’s family and among other health workers in the team (Anderson L, L 2013). Communication in general include verbal and written, information are exchanged in form of written and spoken language. Non-verbal communication involves exchange of information without using words, sometimes known as body language, which simplifies understanding of complex meanings of the spoken word. This also includes touch and sight (Weimann & Giles, 1988). Communication in it various forms is a keystone of basic nursing practice and an essential skill across all settings of care to identify the patient's goals of care. The importance of effective communication is vital in all aspect of nursing that is why I have chosen it as a major challenge facing nurses today. The implications of communication deficiencies impact the whole nursing practice. From clinical assessment, attention to physical symptoms and psychosocial concerns of the patients are only achieved through effective communication. The responses to suffering...
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...Personal and Professional Healthcare Communication Paper Health Care Communication Health care communication may be defined as a process that facilitates interdependence among members of a health care unit or group. It occurs either verbally or non verbally and is a process that enhances the sharing of ideas. Health care communication is essential in coordinating activities with in a health care unit if it encompasses health care administration and staff members. Health care communication is the degree to which individual have the capacity to obtain, process, and understand the basic health information and services needed to make appropriate health decisions. The health care communication is also considered as the health care literacy, which appears in different variety of ways. The health care communication can be in conversations with healthcare professionals, on prescription and over-the-counter medication bottles, health education or promotional materials, insurance or Medical applications and other forms of health information. Health communications examines the relationship of communication to desired patient care outcomes. The importance of communication providers and selected outcomes like the adherence to treatment, healthcare utilization, trust, and satisfaction with healthcare providers, and improvements in health statues are part of communication practice. The training of communication providers adheres to the professional values. The stated values are the foundation...
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...Communication Paper Enquied Fields HCS/490 October 28, 2013 Makala Pollard Communication Paper In today’s society, there are a vast amount of communication methods available to and for health care consumers as well as health care providers. There are both benefits and challenges which may affect them both. In this paper, the specific communication mode used by consumers and health care providers in which will be addressed will be e-mail. With this being, the following information will be addressed as well: one benefit to the patient; one aspect relating to the to the values and importance of maintaining patient confidentiality when using email as communication; one reason the email mode is an effective means of communication between consumers and providers; how does email communication differ from others; how might media and social networking change communication in health care; and how might email be used to market health care products or services, if applicable? E-mail has been very popular for at least a decade. It has been and effective mode of communication while keeping in contact with loved ones across the country, communicating in the workplace, and now communicating between consumers and providers in the health care industry. Physicians...
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...A.) Bloxham, S., & Evans, C. (2013). Increasing productivity by improving staff health and wellbeing. Management Services, 57(4), 12-16. B.)This article discusses why staff health and wellbeing is of importance to clinics and how increased ill health costs them money. It describes how increased absenteeism leads to increased turnover, which leads to low productivity and performance, costing countless dollars. It offers ideas of health education to help employees with lifestyle changes such as eating healthier and smoking cessation. Bloxam and Evans offer a good implementation plan with interesting ideas (2013). C.)The majority of my clinic employees stay healthy, although this article has very good ideas it would not be of great importance...
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...to multiple tiers of communication required in the nursing profession, as well as the importance of maintaining these elite level communication skills. In addition, this paper also includes a comparison between two minority authors that argue for the importance of their respective Chicana and black, “native tongues “. The pros and cons of their arguments is contrasted against authors’ Allen, Chapman, O’Connor and Francis (2007), whom address the significance of language and writing within the area of professional nursing that upholds the elite verbal and written communication standards practiced in nursing today. The Communications and the Language of Nursing The language spoken in the profession of nursing requires a wide spectrum of core communication skills that provide a verbal bridge of common understanding of illness, healing, wellness or prevention. These skills require the continual change and transformation of the nursing profession’s language. From the perspective of the patient’s bedside and nurse-to-nurse communications, through the nurse to the specialist, the criteria for common core can be acknowledged. Additionally, the personal slang and reflections of self identification shared in Anzaldua and hooks’ essays demonstrates the immediate need for the requirement of a common core language required to maintain and protect the elite standard of care expected in the medical profession, as a basic minimum to keep the focus on the patient’s care and medical wellbeing...
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...PATIENT Use of Whiteboards Improves Patient Communication Process during Hospitalization i Table of Contents Chapter One: Introduction Problem Statement ………………………………………………….. 3 Statement of Purpose ………………………………………………… 3 Significance of the Problem Scope and Importance of the Problem ……………………………… 4 Application to Practice …………………………………………….. 4 Contributions to Knowledge ……………………………………….. 4 Background of the Problem ………………………………………… 5 Significance of Study ………………………………………………. 5 Sell Idea ……………………………………………………………. 5 Target Audience …………………………………………………... 5 Accessible Audience ……………………………………………… 5 Chapter 2: Review of Literature …………………………………………... 6 Chapter 3: Interdisciplinary Theory Construction ………………………… 9 Disciplinary Theory One ………………………………………………….. 9 Disciplinary Theory Two …………………………………………………. 9 References ………………………………………………………………… 10 Appendix ………………………………………………………………….. 11 Use of Whiteboards 3 Use of Whiteboards Improves Patient Communication Process during Hospitalization Chapter 1: Introduction Problem Statement The communications process of patient care is a process that is most neglected. One would wonder how a process so simple and important could be overlooked. The communication process in relation to patient care is the primary vehicle for information to...
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...Communication Opinion Paper Takila Thomas HCS/320 September 28, 2015 Terri De Wees Introduction Merriam-Webster (2015) defines communication as “the act or process of using words, sounds, signs, or behaviors to express or exchange information or to express your ideas, thoughts, feelings, etc., to someone else.” We use communication on a daily basis whether it is at home, school, work, etc. Effective communication will be determined by how well the sender relays their message to the receiver. In health care effective communication is a vital part of the day to day operations. Failure to communicate effectively in health care can ultimately effect a patient’s well-being and compliance to treatment. The responsibility of effective communication lies with both the sender (provider) and receiver (patient). Effective Communication How does effective communication incorporate the basic elements of communication? Effective communication is achieved by utilizing five basic elements: the sender, message, receiver, medium and feedback. The sender’s responsibility is to effectively communicate the message to the receiver. The sender will choose the means to present the message that he/she feels is effective and appropriate. Finally, the sender should be prepared to receive any questions or concerns the receiver may have. How do the basic elements of effective communication differ from the basic rules of health care communication? According to Chapter...
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...Setting Elizabeth Allegro Aspen University Abstract Acute hospitals play a significant role in end of life care, it is the place where most people die. Evidence suggests that end of life care in hospitals needs improvement. The purpose of this paper was to investigate patient and family experiences of hospital death, the weaknesses within the hospital setting and possible solutions to improve. A literature search identified common themes, these included: * Hospitals are seen as a place of treatment and cure; death may be viewed as a failure. * Good communication between physician and patient is vital for a patient to make an informed choice regarding their care. * Patients may not receive palliative care if end of life is diagnosed too late. * A lack of resources such as short staffing contributes to suboptimal end of life care. Dying in a Hospital Setting Most Americans die in hospitals; many suffer unnecessarily due to the lack of knowledge about end of life care. Some patients receive aggressive treatments up until the time of death. Patients often suffer in vain attempts to prolong life instead of receiving compassionate, comfort care. Death is part of life, sooner or later everyone will face death. It would be easier if one was prepared for it. Communication is important to prepare for death. There is often an expectation of a cure when a patient is hospitalized; people believe...
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...Communication Theory Amanda Moll University of Phoenix HCS/320 2012 The purpose of this paper is to examine two theoretical approaches from communication theory. Communication is the one skill in our lives that we try to master, but always seem to get it wrong. The purpose of communication is to convey one’s beliefs, thoughts or needs with the clarity so as to reach a consensus or a mutually acceptable solution (Lyer, Aparna 2012). Good communication is needed throughout our lives and in everything we do. Many theories have been put forward by theorists to explain what constitutes communication. The social aspect looks at the meanings to the messages by the communicators Communication is thus the process by which information passes from a sender to a recipient. It becomes effective when the message sent is received and understood and this is confirmed when feedback is sent back to the sender. Understanding the communication process is important since it helps identify hindrances and thus seek ways to remove them. A breakdown in the communication process is disastrous. (en.wikipedia.org). Group and team theory of communication have also been studied to determine the best ways to form groups. The choice of communication model is driven by the target recipient. It is important for organizations to understand the dynamics of each form of communication which will enable them to send messages effectively...
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