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Title to Be Advised

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Submitted By mmr1959
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Abstract
The drive for global competitiveness and business survival has led many organisations to experiment with and deploy varying resource management strategies. Outsourcing of activities is one such strategy adopted by many organisations in the last thirty years. Outsourcing has been deployed by many U.S. companies since the 1970s, but not without some controversy due to its effective cost-cutting that tends to affect workers the most. India, China, Nigeria and other African countries have joined the growing list of countries in the Outsourcing business.

The HR function has a central role to play in the process of Outsourcing in the organisation. The HR practitioners must, at least, be aware of the Outsourcing process, its challenges and be equipped to support the management in addressing them. The HR function must demonstrate this in order to go beyond being an aspiring business partner to become one of the drivers of the business.

This paper outlines the reasons for Outsourcing, its different types and benefits for the organisation. The paper also highlights the key issues in the global practice and provides insights, based on available data, on the Nigerian industry outsourcing practice. In Nigeria, the industry is as its nascent stage and not much data is available across sectors of the economy for in-depth analysis. In spite of this, the Federal Government’s policy framework on Outsourcing and Outsourcing practices involving Zain Nigeria and Bharti Airtel in the telecommunications sector as well as Shell Nigeria in the oil and gas sector have been reviewed. The role of the HR function as the ‘conscience’ of the organisation in managing the challenges of outsourcing is then discussed. The HR function as the ‘conscience’ of the organisation would be more ethical, more humane, more tolerant, less egoistical, more helpful, more compliant of

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