...Reflective essay HLSC110 Question: What can I take away from the experience of observing this video that will help me develop clinical skill (knowledge and self-awareness) in either therapeutic communication or inter-professional communication? Therapeutic communication is the communication between the nurse and the patient, focusing on the patient’s wellbeing (Berman et al, 2015). In the video of the radiographer working in the emergency department, therapeutic communication is demonstrated between the radiographer and his patient. After reflecting over the therapeutic communication that’s shown in this video, it has helped me developed different techniques that are used with this communication and how to approach these techniques in the best way. Using Discolls reflection cycle, the ‘what’ comes first, describing what has happened in the situation. The therapeutic communication in this video starts with the Radiographer Peter, abruptly entering the room of pregnant patient Sally, who has seemed to have had a stroke. Not realizing that Sally can’t talk, Peter immediately starts to ask her questions before Sally’s husband has to step in and explain what her situation is. Peter then carry’s on asking Sally’s husband questions about herself and explains that he needs to do a CT scan of her brain. Peter then makes it clear that because a CT scan requires them to use radiation that there is harm to the baby. Sally’s husband becomes concerned and tries to sort out with Peter...
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...Upon reflection of the first vignette I am able to gain a clear understanding of effective communication therapy techniques. What stands out to me the most from the first video is the trust that both sally and her husband have in the paramedics. There is a sense of complete faith and willing participation from both Sally and her husband. How the paramedics achieve this involvement is by implementing a holistic approach and some great communicative skills such as expressing empathy, active listening, encouragement and providing information. 'The focus needs to be person-centred rather than nurse- or task-focused and the relationship is a key element’(Bach and Grant, 2011). By taking time to do this, health care workers can advance their therapeutic relationships with patients, encouraging compassionate care. From this we can therefore see that it is different from social and collegial communication. In this essay I will discuss the communication techniques used and demonstrated in the first vignette, how they are applied and explain why they are successful. Empathy in one of many ways can be described as the ability to supportively communicate a sensitive awareness and affirmation of another person's feelings and the unique meanings attached to them (Mearns and Thorne, 2007). Healthcare workers who are committed and compassionate also must use empathy as a tool to build a rapport with their patient. This is demonstrated in the first vignette through the...
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...Fundamentals of Effective Communication in the Workplace Natasha Francis Strayer University Dan Bailey BUS 100 August 2, 2014 Effective communication is defined as “sending the right message that is also being correctly received and understood by the other person.” Many times communication is happening but not in an effective manner. This is either because the sender is not sending the right message or the message is not being understood by the receiver. Effective communication requires both parties to be interested in hearing what the other has to say. A time when I experience effective communication in a business environment was when I took my two boys to their annual care check-up. The effective communication I experienced was eye contact, listening, and nonverbal communication. First, effective communication I experienced was eye contact. I perceived this to be an effective way to communicate because the doctor made eye contact with me to inform me of what was going on with my sons. I felt as if her making eye contact showed me that she was professional, it indicated a level of respect and confidence in her knowledge. Maintaining eye contact will also demonstrate to the speaker that the listener is paying attention. According to Nikki Parker (2013), “The key elements in effective communication would be saying what you mean in as few words as possible, eye contact, listening with both your eyes and ears, finding...
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...Application Activities 2. Teach someone you know the concepts of supportive communication and supportive listening. Provide your own explanations and illustrations so the person understands what you are talking about. Describe your experience in your journal. There are eight attributes of supportive communication. * Congruent is matching of verbal communication to what someone is thinking and feeling. For example, my manger got upset with me when I was doing homework on my shift. He told me that this was not the right behavior for work. * Descriptive communication is describing a situation, describing a reaction to the situation, and suggesting an alternative. For example, my sales manager asked me to take a car to a dealership and I said, “no." I should have said I will do it once I complete the task I was working on. * Problem-oriented focuses on issues that can be altered instead of focusing on individuals and their characteristics. For example, my mother does not come see me a lot so when I communicate with her on the phone, I ask her, “What can I do to motivate you to come see me more often?” * Validating is communicating with respect, areas of agreement, and collaboration. For example, in our group meeting for MGMT 389, I had some ideas for the group project but I also asked the others if there are any ideas that they would want to contribute. * Specific communication focuses on specific behaviors or situations instead of general statements. For...
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...Communication Change Challenge Final 8A. What was the course material that suggests that this particular communication behavior was an appropriate target for change? Be specific; apply material from the text, and so forth. Firstly, I would like to state that providing eye contact when speaking to or with someone is a very important piece when communicating. I learned in Chapter 4 that when you provide eye contact, you present an air of confidence in yourself and what you are communicating. Your audience takes you more seriously and will take what you say as important. If you lose focus and your eyes wonder off your taking a chance of losing the people you are speaking with and the truth in your facts may be lost. Lecture 4 and 5 confirmed this for me when it discussed the conversation of a leader, the climbing the L.A.D.D.E.R method (L standing for “look at the other person”) and the portion that explained how to organize your speech in chapter 12. In Lecture 5 and chapter 12 it also elaborated on how to connect with you audience and giving consistent eye contact was one of the main factors. TCO 6 when it discusses nonverbal message talks about how eye contact is a part of how we present ourselves and gives the person your speaking with or too can make judgment on what you are presenting. 8B. Consider the implementation of your new behaviors in Part 7. Which of your behaviors particularly please you? What was the course material that suggests that this new communication...
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...UNIT 1: DEVELOPING EFFECTIVE COMMUNICATION IN HEALTH AND SOCIAL CARE The role of communication and interpersonal interaction in health and social care. Naima Zaka Assignment Brief- Part 1: Unit 1- Developing Effective Communication in Health and Social Care Title- The role of communication and interpersonal interaction in Health and Social Care. Due to poor media coverage on the quality of care and provision in Health and Social Care environments. I have been asked to work undercover by the Health authority to report on effective communication and interpersonal interaction. |Type: Effective |Log 1: | | |I entered the doctor’s room and sat down on a chair; he looked up to greet me whilst asking me how I was| | |doing. I replied by telling him how I was feeling, I told him about the pain in my head, and how it was | | |effecting my sleep and my daily routine. Whilst I was telling the doctor my problem he was looking | | |straight at me making eye contact, he would nod his head at times to show his understanding. After I’d | | |finished he asked me a few questions whilst listening to me answers the doctor was taking notes and | ...
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...Observational, defined as a method of viewing and recording the participants * Case study, defined as an in-depth study of an individual or group of individuals * Survey, defined as a brief interview or discussion with an individual about a specific topic Objective of the Survey The method that was use for this research was the survey method and is to show why good communication is important and how it affects not only the employees but also the patients of this institution. Since good communication helps patients/clients and employees feel at ease, it’s common for people who need health care services to feel anxious about their health, about what tests and treatment they might have to undergo and about what the future holds for them. Many organizations suffer from poor communication which has been shown to effect employees and their work efforts. We look to explore this in detail for Piedmont employees and provide a viable recommendation to assist improving and building a culture of open and honest communication. (Why communication is important.) Corporate communication Corporate communication is a management function or department, like marketing, finance, or operations, dedicated to the dissemination of information to key constituencies, the execution of corporate...
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...Analyzing Messages In this paper, there will be discussion based on three business-related messages that have been sent or received in my organization. We will start to analyze these messages using the communication process. The analysis derived from these messages will include the following: descriptions of the purpose, sender, receiver, message, environment, technology, noise, and feedback; Explanations of whether the message and technology were appropriate given the environment and purpose. We will then formulize a response to one of these messages using direct, effective writing skills. We will also explain how the technology, media, and content of the feedback are appropriate for purpose and audience. We will first look at what exactly is the basic communications model. This model is used as a deciphering the communications line referencing the sender, the receiver, and what exactly is constructed in the communications environment itself. The model is a comprised of a send and receive algorithm. The basic communications model can consist of communications based off of email, face to face, telephone, etc. The first business related message we will evaluate is email. This message was a sent to me with the subject title ISA installation process. In the email, the following information was stated: IT1, We are currently working on a base that is fueled with a ONE NET Niprnet and Siprnet network. The Niprnet and Siprnet network is a basic Unclassified and Classified networks...
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...Assignment 1.1 Communication Process Model - Who was the sender? My Supervisor - Who was the receiver? Myself - What was the message? My supervisor told me to get in the boat that we were working on. - What was the channel used to send the message? The channel that was used to send the message was a face to face verbal communication - What was the misunderstanding that occurred? I did not understand why he yelled at me and told me to get in the boat when I was standing at the back of the boat working on the lower unit when there were other co-workers around not doing anything and when he yelled at me that was very rude and made me feel like he was picking with me so I yelled back at him and asked him for what reason did he want me to get in the boat when you see me busy already working on the boat and the rest of my co-workers are standing around laughing at the situation. This also made me feel like he was trying to show off for the people and or power trip but he later told me the reason why he wanted me to get in the boat was to troubleshoot something in the console on the boat after he apologized for yelling at me. - How could the misunderstanding have been avoided? The misunderstanding could have been avoided by him not yelling at me. 1 what did you learn about the communication process from this activity? I learned that the communication between me and my supervisor had a barrier it was called internal noise due to my belief in if you want respect you give it...
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...Business Communication Trends Paper Derek Phillips COM/285 27 March 12 Stella Kalfas “Effective communication is 20% what you know and 80% how you feel about what you know.” Jim Rohn This quote is a great example of how business communication works. Business communication comes in all forms, but it isn’t all about what you know. Some forms of business communication or verbal, and non verbal. Business communication plays a great role in my day to day activities at work. My job as a military liaison is to travel throughout the Midwest and speak to military service members about their educational goals. In addition to that, I call and follow up with all of the service members who request more information about their specific situations. Business communication is the biggest part of my day to day activities at work. Business communication helps me manage my daily work activities because business communication can consist of phone calls, emails, and verbal communication. My professional email account helps me manage verbal conversations that I had with someone. In my position I speak with hundreds of people a week and I ask a lot of them to email me. This allows me to have a record of our conversation and to properly follow up with them if needed. On the other hand, I have a lot of phone conversations with people and this allows me to manage a lot of business contacts on a daily basis. In my current workplace...
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...Nakpangi Abstract Communication between human beings is accomplished in a variety of ways. We tend to communicate more through speech but are not limited to oral communication. Down through history man has used smoke signals, drums, homing pigeons, hieroglyphics and other means of communication. Today we use telephone, radio, internet, emails and various other forms of communication. Our communication is either verbal, non-verbal or visual. The way and ways that we communicate tell other people a lot about us. How do we communicate? We communicate many ways. Communication is always happening even when we don’t realize it. We can communicate verbally and non-verbally. There are actually 3 types of communication: Verbal, Non-Verbal, and Visual. Verbal Communication- focuses on how you use words and language to convey ideas. When communicating you must have a sender and a receiver. The sender is the person who gives out the message and the receiver is the person who is listening to and interpreting the message. If you lack a sender or a receiver there is no communication, you are unable to interact effectively. For communication to be effective it is necessary to be able to hear and understand the language that is being spoken to us. In verbal communication, there are functions, these functions include sharing meaning, shaping thought, naming, performing actions, crafting conversations, and managing relationships. Here are some examples of verbal communication. Speeches Face...
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...Communication Theory Paper HCS/320 April 23, 2012 Communication Theory In this paper I am going to write about communications in a workplace environment. How communication affects every employee who works for the organization will signify how different cultural backgrounds and genders affect communication in the customer service position. I will also disclose what typically happens among members, coworkers, managers, caregivers, and families when communication is declared. In order for everyone to understand what this paper is about he or she should first know what gender and culture mean. According to Du Pre, A. (2005), “culture is a set of beliefs, rules, and practices shared by a group of people.” It is assumed that in every culture a member should act a certain way, they should know their roles, and how each action or event should be described. Gender is basically whether a person is a male or female. As a customer service representative I would have to communicate with my coworkers about any claims that need to be reprocessed, a member that may be on the line requesting to speak to them, a claim that he or she processed incorrectly, and a provider’s office requesting to speak to him or her about an issue they already discussed. In my organization I have crossed paths with people who do not want to communicate clearly what needs to be done in a specific situation, thus causing misunderstandings and errors. When I questioned the individual as to why he or she did...
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...University CA104 Interpersonal Communication Spring II Term 2012 Interpersonal Communication Report SCOTTIE PENNINGTON 05/05/2012 Interpersonal Communication Report Outline I. Interpersonal communication can be defined a number of ways, but it is usually described as communication between or among connected persons or those in a close relationship. I have really been able to examine my own interpersonal communication, between and among the people I am connected to or have close relationship with, over that last few weeks. Prior to this course, I felt my interpersonal communication skills were above average and very effective. However, I have discovered there are many ways I can improve my interpersonal communications and relationships with others. Through the exercises conducted during this course I have realized that I need to work on my effective listening, perception of others and how my nonverbal cues can cause barriers to interpersonal communication. I will describe the barriers I have created and how I have resolved them over the past few weeks. Understanding my own shortcomings in communication, and attempting to resolve them, has helped me improve my current and future relationships with other. II. Main Points A. Fundamental Elements of Communication 1. The fundamental elements of communication can sometimes be taken for...
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...Assignment 1: “Effective Communication Skills Are Essential In The Work Place BUS1004- Intro to Business Professor Cummings November 8, 2015 Everyone in the workplace has his or her own style of communication. The ability to communicate well with others who may have a different style is important at work. Hearing and understanding what the other person says, as well as being able to get one’s point across is what effective communication illustrates. In a workplace environment, where many people of different backgrounds and personalities interact on a daily basis, the ability to effectively communicate becomes critical to the success of the department and the company. A time when I experienced effective communication in a business environment was when I took my three sons to their annual exams. The effective communications I experienced were eye contact, listening, and non-verbal communication. The first effective communication I experienced was eye contact, because the doctor made eye contact as she informed me of what was going on with my sons. This showed me her professionalism, knowledge, and a level of respect for me. The second effective communication I experienced was listening. Listening with my eyes and ears enabled me to look for non-verbal gestures that helped me interpret the message that was being delivered to me. Good listening is an important part of communication, because words can be misunderstood leading to a form of negative barriers. The doctor...
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...Communication Interview and Contrast Paper I chose to interview my boyfriend, Andre for the contrast assignment to highlight the differences in how we communicate. Due to social and work constraints, I don’t really communicate with any other single person on a regular basis, other than my children. I also feel that he knows me better than most people and therefore can provide an accurate picture of how differences in communication impact our relationship with one another. It must be true that opposites attract, because it certainly is the case with us. While we enjoy many of the same things in life as individuals and as a couple, we also are different. Aside from our communication styles, we are physically different in numerous ways and our personalities differ in regards to our basic beliefs and how we react to different situations. Andre is tattooed and I am not. He loves rock music and I like country music and several other genres. I love outdoor activities like camping, hiking, canoeing, and zip lining. He prefers to stick with activities he knows rather than trying new things. How we discipline and relate to our children differs greatly. I am mostly vegetarian while he enjoys finding ways to incorporate bacon into every meal. He likes the beach and I at times prefer the cool, quiet serenity of the mountains. So prior to the interview, I knew our differences were obvious. However, I did not realize that his lack of effective communication is the root of many misunderstandings...
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