...Essentials of Organizational Behavior, 12e (Robbins/Judge) Chapter 1 What is Organizational Behavior? 1) Until the late 1980s, business school curricula emphasized the ________ aspects of management. A) ethical B) people C) technical D) human E) global Answer: C Explanation: C) Until the late 1980s, business school curricula emphasized the technical aspects of management, focusing on economics, accounting, finance, and quantitative techniques. Course work in human behavior and people skills received relatively less attention. Over the past three decades, however, business faculty have come to realize the role that understanding human behavior plays in determining a manager's effectiveness, and required courses on people skills have been added to many curricula. Diff: 1 Objective: Management and Leadership Quest. Category: Concept/Definitional LO: 1 2) Which of the following is not a reason why business schools have begun to include classes on organizational behavior? A) to increase manager effectiveness in organizations B) to help organizations attract top quality employees C) to expand organizations' consulting needs D) to improve retention of quality workers E) to help increase organizations' profits Answer: C Explanation: C) Understanding human behavior plays an important role in determining a manager's effectiveness. Developing managers' interpersonal skills helps organizations attract and keep high-performing employees. Positive social relationships...
Words: 10785 - Pages: 44
...Thinking about diversity and inclusion 1. What are the dimensions of cultural diversity? Identify and briefly explain the dimensions by referencing both textbooks. The dimensions of cultural diversity consist of in the diverse cultures in the world. The diversity is the different race, gender, age, ethical, language, religion, education, and more. The geographic region and the social roll are the result of the cultural diversity in the world. The diversity is variable and depends of the human’s need and it has changed through human evolution. Countries that were pioneer on a cultural growth got behind and others countries progressed in art, technology, and science over the time. The immigration also interferes in the cultural diversity. The United States has a large amount of immigrants from many countries in the world. Immigrants try to preserve their cultural traditions to the future generations and over the time their cultures have influenced in the art, music, and the way to affront political issues of the United States. Cultures exist to serve the vital, practical requirements of human life (Harvey & Allard, 2009, p. 77). 2. With what ethnic, cultural, or other groups do you identify? Describe what members of your social circle have in common. Ethnic group is categorized to be integrated by people from other countries that speak different languages, cultural roots, and attitudes. The writer of this paper identify with the Hispanic group.The Hispanic social circle members...
Words: 796 - Pages: 4
...Chapter 01 Human Resource Management: Gaining a Competitive Advantage True / False Questions 1. Companies have historically looked at HRM as a means to contribute to profitability, quality, and other business goals through enhancing and supporting business operations. True False 2. The human resource department is most likely to collaborate with other company functions on outplacement, labor law compliance, testing, and unemployment compensation. True False 3. The three product lines of HR include a) administrative services and transactions, B) financial services, and c) strategic partners. True False 4. The amount of time that the HRM function devotes to administrative tasks is decreasing, and its roles as a strategic business partner, change agent, and employee advocate are increasing. True False 5. Advances in technology have allowed HR services to be offered more on a self-service basis than in the past. True False 6. HR functions related to areas such as employee development, performance management, and organizational development are outsourced most frequently. True False 7. Evidence-based HR provides managers with data to make decisions, instead of just relying on intuition. True False 8. Stakeholders of a company are shareholders, the community, customers, employees, and all of the other parties that have an interest in seeing that the company succeeds. True False ...
Words: 12538 - Pages: 51
...Managing diversity at workplace: A case study of HP Summary: Introduction: In recent era of globalization workforce diversity have increased the complexity of job. The term diversity is defined by different authors in different ways. In this study the author has discussed different perspectives of this term and approaches used by Hewlet Packard to manage diversity. The study is divided into six sections: 1. Overview of HP 2. Different dimensions of diversity management 3. Strategies perused by managers to embrace diversity 4. Strategies used by HP to handle diversity 5. Paradigms of diversity management 6. Suggestions and conclusion Overview of HP: HP is founded by Bill Hewlet and Dave Packard on 1st January, 1939 with headquarters in California. HP initiates its diversity management policy from the very beginning and introduced “open corporate culture” accompanied by a new management style known as “management by walking around” this kind of management style has never been introduced in large organizations before. As HP operates in more than 120 countries with employees of 172000, it is easy to understand the presence of multicultural workforce in the company. This diversity has no doubt increased the complexity for managers to manage diversity. Diversity management and its dimensions: In this study the author defines diversity as difference among team members in terms of gender, age, race, ethnicity, religion, nationality or other dimensions...
Words: 963 - Pages: 4
...Leadership attributes I have taken the test. The results are very essential. To me they say almost what I am and how I view things in life and at work. The following are the top five strengths for me as given as a result of the test. The top ones are the strongest ones: • Fairness, equity and justice • Industry, diligence and perseverance • Judgment, critical thinking and open-mindedness • Leadership • Appreciation of beauty and excellence. My lowest score traits The following have been identified as my least attributes. I will start here by the lowest as per my scores. What it means is that this list is in reverse order: • Bravery • Forgiveness and mercy • Capacity to love and be loved • Social intelligence • Humor and playfulness According to the list above what it means is that I am poorest in bravery and valor. I am better in forgiveness and mercy than in bravery and valor. Am I in agreement? Yes I am in agreement with the results of the test I have taken. The only point where I do not think I am such low on is in mercy. I am a very merciful person, but sometimes it is a bit difficulty for me to forgive people who continuously are wrong to me. Those who commit offences once or twice and that is through mistakes, I am willing and able to forgive. I am in agreement in most of these attributes because what is explained is what usually what I do in my life. For example my first rated point is that of: fairness, equity and justice. I have these principles because...
Words: 14069 - Pages: 57
...You should use this file to complete your Assessment. • The first thing you need to do is save a copy of this document, either onto your computer or a USB drive • Then work through your Assessment, remembering to save your work regularly • When you’ve finished, print out a copy to keep for reference • Then, go to www.vision2learn.com and send your completed Assessment to your tutor via your My Study area – make sure it is clearly marked with your name, the course title and the Unit and Assessment number. Please note that this Assessment document has 16 pages and is made up of 5 Parts. Name: Part 1: Understanding equality This section will help you to evidence Learning Outcome 1: Know the meaning of equality |Learning objective |Place in Assessment | |1.1 Define the following terms: |Question 1 Page 1 | |Equality | | |Stereotyping | | |Prejudice | | |Labelling ...
Words: 2890 - Pages: 12
...Most modern organizations have knowledge on how to tap on diversity to get a competitive business advantage. Managing of diversity is now put alongside issues such as corporate social responsibility and ethics as an appeal to many consumers and to win a large share of the market. This discussion will explore what diversity is, what a diversity program is and the importance of diversity management to an organization. Firstly, there is a need to discuss what diversity is. Most people think of diversity as managing the relationships among races in an organization. However, diversity goes beyond race relationships. According to Rand (n.d) diversity relates to the differences that arise due to the presence of people with diverse demographic characteristics in an organization. Rand identifies the following as some of the demographic traits that brings in diversity: race, ethnicity, gender, age, religion and disability, among others. Managing diversity relates to how to meet the various needs of people of different age, race, gender, religion among others. A diversity program is the details of how an organization strives to meet the needs of its diverse workforce or stakeholders. In this essay the writer is talking of diversity as it mostly relates to the organization’s workforce. A diverse workforce is where there are employees of different demographic characteristics. Employees must be of varying age ranges, various races, varying religious backgrounds, different educational level...
Words: 690 - Pages: 3
...Assignment Gender and Diversity in the Workplace A Research Proposal Overview The role of gender and ethnicity can shed light on how individuals react within a group. Greater social diversity implies a greater spread of experience, which could add to the collective knowledge of a group of office workers and makes the unit perform more effectively, research has shown and will show in the following information. Gender equality is achieved when people are able to access and enjoy the same rewards, resources and opportunities regardless of whether they are a woman or a man. Certain facilities that are located over sees have made tremendous effort and have achieve gender equality especially in education. Gender and Diversity in the workplace has always been a topic of sensitivity, this is because woman were thought of as caregivers and they put family first. In those times when a woman was pregnant it was always the assumption that they would not be returning back to work. Also, research has shown that now woman are returning to work and their careers and researchers are saying woman are putting family second and not first. This doesn’t mean that there is diversity in the workplace this means that we are on track. Now that a lot of men are taking the moms position when it was the women who had a hard time finding flexibility it seems that more men are having trouble with the flexibility that a lot of woman are granted...
Words: 1933 - Pages: 8
...highlighted these for you. Could you please make the amendments, remove my highlighted text, proof read and spell check your work and re-submit this unit by 19/10/15. Don’t forget to keep updating your learner tracking sheet with the dates and times you have spent working on this unit as you will need to send me this completed document when you have fully completed your course. Regards Bev Name: Henry Morris Gray Part 1: The extent of diversity This section will help you to evidence Learning Outcome 1:.Understand the extent of diversity within a community. |Learning objective |Place in Assessment | |1.1 Describe the extent of diversity that exists within a community |Question 1, Page 1 | |1.2 Give examples of physical diversity within a community |Question 2, Page 2 | 1. Describe the extent of diversity that exists within your community. You should illustrate your work with some actual data (such as statistics) or research that you have gathered from the internet or desktop research. [1.1] My observations of living in Easington, pretty much the whole of the population is White/English, there are a few takeaway restaurants that are owned by Turkish owners. From Easington Demographics (County Durham, England) In the 2011 census the...
Words: 1654 - Pages: 7
...Term Project 1 Management of Diverse Workforce 2 1. Introduction 2 a) Objective 2 b) Organization of text 3 2. What is Diverse Workforce? 4 a) The definition of Workforce Diversity 4 b) Diverse Workforce in Chinese-based companies 5 3. The history of Workforce Diversity in Chinese-based companies 6 4. Management of workforce relationships by Chinese-based companies 7 5. Issues we are facing 13 Answers to the issues 16 References 20 Management of Diverse Workforce By Chinese-based Company 1. Introduction a) Objective In recent years, because of the greater level of industry segments, commercial links between different countries such as China, United States and European countries have become closer and closer. As the result of this development, many companies have changed their attentions. These companies have become more interesting in the international business. Owning to this growth of interest, many multinational corporations have been created. Once a multinational corporation has been founded, this company is going to deal with the workforce diversity. Employees from all over the world are working in a same company, thus a huge diversity of a company’s workforce has been created. The new workforce which includes employees from all over the world has a huge impact on the homogeneous workforce and a lot of senior managers believe that workforce diversity will benefit to a company. Aside the argument...
Words: 3768 - Pages: 16
...to make the most of the production of an organization by improving the success of the employees. Human Resource Management According to DeCenzo & Robbins (2007), human resource management will deal with the changing world and how it relates to the work field. HRM must “understand globalization, technology changes, workforce diversity, labor shortages, changing skill requirements, continuous improvement initiatives, the contingent workforce, decentralized work sites, and employee involvement” (DeCenzo & Robbins, 2007). Primary Function The primary functions of human resource management are overseeing department functions and managing employees. This includes strategic and functional responsibilities, compensation and benefits, training and development, recruitment and selection, and employee relations. Strategic Plan The strategic planning is when a company defines objectives and addresses any internal and external factors. The strategic planning process includes the mission and objectives, situation analysis, strategy formulation, strategy implementation, and evaluation and control. The company starts with the mission and objectives because the mission statement is the company’s reason for existing. Then the company does the situation analysis so they understand the goals and the best ways to reach these goals. Then the company must determine the formulation for the strategy and then implement the strategy. The final stage is the evaluation and...
Words: 760 - Pages: 4
...healthier working relationship by including organizational culture, organizational behavior, diversity, and communication into the organization. Organizational Culture “Organizational culture is a shared set of beliefs and values within an organization” (Schermerhorn, Hunt & Osborn, 2008, Organizational Cultures, p. 11). Culture consists of the beliefs, standards, rules, and physical signs of organization associates and their behaviors. An organization culture can be determined by the display of equipment and what employees wear. Corporate cultures are coming to grasp that the greatest plans need organizational change to include structures and processes. According to McNamara (2000), organizational change efforts are rumored to fail the majority of the time. Usually this failure is credited to a lack of understanding about the strong role of culture and the role it plays in organizations. This is one reason that tactical planners stress on the important of recognizing values, mission, and vision. Strong culture exists because of the configuration to the organizational values. Weak culture occurs when there is little configuration with organizational values and control. Studies have shown strong cultures have clear values that give employees a reason to accept the culture of the organization. Four major ways to influence culture of an organization is: emphasize what is important, reward employees, discourage behavior that do not support the organization values...
Words: 969 - Pages: 4
...Implement Diversity Policy BSBDIV601A Q-1 List a number of benefit that diversity policy can bring to an organisation. How do these relate specifically to business objectives? A - A more diverse workforce... will increase organisational effectiveness. It will lift morale, bring greater access to new segments of the marketplace and enhance productivity. In short... diversity will be good for business. Diverse workplaces make good business sense for an organisation. A diverse workforce increases the opportunity to bring various perspectives to identifying and solving problems—a set of perspectives that more likely represent broader community views. Some of the benefits of diversity in business objective: - Increased innovation A diverse workforce means a broad range of perspectives, ideas and insights, not only in policy development and implementation, but in defining the policy challenge at the outset. - Improved service to our clients A workforce that reflects the diversity of the community it serves understands the needs of its clients better, enabling more efficient and responsive policy and service delivery outcomes. - Modelling what we promote The organisation has a role in promoting principles of equity and diversity in the Australian economy and community. Q-2 In your research you have accessed diversity policies from a number of other organisations. What did you learn from this and how relevant was the information gathered? A – 2 Adopting diversity policies...
Words: 1267 - Pages: 6
...IMPACT OF WORKFORCE DIVERSITY ON ORGANIZATIONAL PERFORMANCE IN THE EDUCATION SECTOR OF KARACHI PAKISTAN 1Hafiza Sumaiyyah Iqbal, 2Faiza Maqbool Shah (Supervisor) Department of Business Administration, Jinnah University for Women (JUW) Karachi Pakistan ABSTRACT Diversity is gradually used and accepted as a significant organizational resource in esteems to whether the objective is to be an employer of choice, to offer outstanding customer service, or to sustain a competitive advantage. It also has verified to have controlled to an opinion of being essential for organizational performance. This ultimate faith forces managers to hold and understand the theory of workplace diversity, its benefits and barriers. The purpose of this research is to discover the impact of diversify workforce towards organizational performance which focus into the education sector. The research also emphases on workforce diversity which contains the gender, ethnic and education background of the employees which is the utmost critical variables amongst all the others. The research was done by distributing 100 questionnaires to the faculty members of 5 different universities of Karachi. The questionnaire outcomes show that there is an impact on performance when diverse workforce is working in the education sector. Key words: Workforce Diversity, Organization, Performance, Gender, Ethnic, Qualification, Karachi, Universities. ___________________________________________________________________________ ...
Words: 7503 - Pages: 31
...keep for reference * Then, go to www.vision2learn.com and send your completed Assessment to your tutor via your My Study area – make sure it is clearly marked with your name, the course title and the Unit and Assessment number. Please note that this Assessment document has 12 pages and is made up of 3 Parts. Name: James Bloom Part 1: The meaning of equality and diversity in the workplace This section will help you to evidence Learning Outcome 1: Understand the meaning of equality and diversity in the workplace. Learning objective | Place in Assessment | 1.1 Describe what equality and diversity means to organisations in relation to: * recruitment * pay * conditions * promotion opportunities | Question 1, Page 3 | 1.2 Describe the benefits to an organisation of having a diverse workforce | Question 2, Page 4 | 1.3 Describe how organisations can promote and maintain equality and diversity in the workplace | Question 3, Page 4 | 1.4 Describe the difficulties that can arise in trying to establish and maintain a diverse workplace | Question 4, Page 5 | 1.5 Describe how equality and diversity can be promoted and maintained by employees | Question 4, Page 5 | ------------------------------------------------- IF YOU ARE NOT IN EMPLOYMENT OR WORK OF ANY KIND, USE THESE CASE STUDIES TO HELP YOU ANSWER QUESTION 2 AND QUESTION 4 IN SECTION 1. IF YOU ARE IN EMPLOYMENT, YOU CAN BASE YOUR ANSWER ON THE ORGANISATION YOU WORK FOR. -------------------------------------------------...
Words: 3353 - Pages: 14
