...Service Request Gregory Doran BSA/375 June 6th, 2016 Dr. Mason Service Request Riordian Manufacturing is a growing and thriving company in a variety of product markets. It is important as a company looks for changing the software development for the company that analysis the current infrastructure of data must be gone over and options to change the current system. First there needs to be information gathering techniques and systems analysis tools that will assist in sorting out certain key documents. Working with cases, process models and data models the purpose of this phase of development is to create a system proposal outlining the requirements and a work plan. How to gather this information is going to be split up amongst system documentation, interviews, questionnaire’s, and work based observation. Making sure that these information gathering techniques are collecting the required information on the project is vital. Last going over project scope and why it is important that a common understanding of the project scope is important among stakeholders. Looking at all of these topics will educate on proper analysis of a project. It is important to begin with information gathering techniques and the ways this will need to be gathered. An important part of the data that can be gathered is Data Flow Diagrams. “DFD is a technique that diagrams the business processes and the data that pass among them.” (Systems 153) It is important that this data reflect the processes...
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...Riordan Manufacturing Service Request SR-rm-022 (Section 1) Seth Stafford BSA/375 May 11, 2015 Todd Feuerherm Riordan Manufacturing Service Request SR-rm-022 Riordan Manufacturing was established in 1991 by Dr. Riordan. He started this company in San Jose, CA where currently the corporate office is and where the Research and Development Department is located. Riordan is a global plastics manufacturing company that is now employing 550 people. The annual revenues are 46 million and they have plants in Albany, GA, Pontiac, MI, and Hangzhou, China. The plant in Albany produces plastic beverage containers. The one in Pontiac products custom plastic parts and the one in China produces plastic fan parts. Riordan Manufacturing is a subsidiary of Riordan Industries, Inc a global plastics manufacturing company that is a Fortune 1000 enterprise with revenues that will exceed 1 billion (Apollo Group, 2011, 2013). The C.O.O. of Riordan Manufacturing Hugh McCauley has submitted a service request SR-RM-022 the goal to improve the human resources information system. This request will affect all plant locations throughout the company. Riordan wants the system to be state of the art and will take advantage of the newest technology out there. The expected results will define the business requirements needed to me this proposed enhancement. The overall objective is to create a detailed system and an aggressive project implementation plan that Riordan Manufacturing can plan to utilize...
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...Service Request SR-rm-004 Trina Jefferson University of Phoenix BSA/375 Fundamentals of Business Systems Development February 27, 2012 Didier S.D. Opotowsky Riordan Manufacturing is a global plastics manufacturer employing 550 people with projected annual earnings of $46 million. The company is wholly owned by Riordan Industries, a Fortune 1000 enterprise with revenues in excess of $1 billion. Its products include plastic beverage containers produced at its plant in Albany, Georgia, custom plastic parts produced at its plant in Pontiac, Michigan, and plastic fan parts produced at its facilities in Hangzhou, China. The company's research and development is done at the corporate headquarters in San Jose. Riordan's major customers are automotive parts manufacturers, aircraft manufacturers, the Department of Defense, beverage makers and bottlers, and appliance manufacturers. (Riordan Manufacturing 2008) Describe the information-gathering techniques and design methods you would propose for the project you must first determine the needs of the company and technical resources. RM’s installed the current system back in 1992. There ERP system is vital to the Finance and Accounting System. With the number of employees and offices in various locations each has its own self-regulating finance and accounting system that is consolidated at headquarters in San Jose. The COO McCauley...
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...Service Request SR-rm-022 Part 1 BSA/375 Joshua Eyler April 11, 2016 Morton Smith Key Stakeholders To gather information about the project you would need to talk to the individuals that use the current process that is being upgraded. Also talking to the person who is requesting the project be done. The reason to gather information from them is because they use the current system day in and day out and know what works and what doesn’t. These individuals can give better insight on what they would like to see with the new updated system. Also this group of people have better knowledge of the current system then the IT department and anyone else who may be working on the new updated system. Information Gathering Techniques Certain techniques are used when gathering information for a system analysis when updating or replacing an old out of date system. These techniques include interviewing, which I mentioned above, handing out surveys to the users of the system, workshops, prototyping, mind mapping, flip charts, and sometimes something as simple as sticky notes can work. Using one or more of these techniques will help with the analysis of the purposed project and help point the project in the right direction. For this project I would use interviewing as my first level of gathering information. I feel that the best information will come from the users of the old system to help where the system lacks and acknowledge its strong points. I also would use group workshops...
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...SR-rm-022 HR System Analysis XXXX BSA/375 January 14, 2013 XXXXX SR-rm-022 HR System Analysis The SR-rm-022 service request calls for developing a new application for Riordan Manufacturing’s human resources department. According to the Apollo Group Inc. simulation (2011), Riordan Manufacturing wishes to, “Integrate existing variety of HR tools into a single integrated application. We would like to take advantage of a more sophisticated, state-of-the art, information systems technology in our Human Resources department.” In this paper I will address the key factors to analyze the HR system tools such as; Riordan key stakeholders, Joint Application Development, Use Cases, Process Models, Data Models, successful information gathering, and project scope. Riordan HRIS According to the Apollo Group Inc. simulation (2011), on the employee site under HRIS, the company’s HRIS was developed in 1992 and is a part of the financial systems package. It keeps track of the employees’ personal information, pay rate, personal exemptions for tax purposes, hire rate, seniority date, organizational information, and vacation hours. Changes to this information are submitted via special forms by the employee’s manager and entered into the system by the payroll clerk. Training and development records are kept in an Excel worksheet by a training and development specialist. Recruiters maintain applicant information for open positions, résumés are filed in a central storage area, and an Excel...
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...Service Request SR-rm-004, Part 2 BSA 375 November 15, 2010 Mary Burton Currently Riordan uses a very conventional, antiquated process for inventory management. Most inventory checks are done through a printed form and then handed off to an Inventory Clerk for data entry. This process consumes time and allows room for human error. To enhance the inventory management at Riordan Manufacturing, implementation of a barcode scanning system and Vendor Managed Inventory (VMI) system is recommended. This system will provide full automation of inventory tracking from the receipt of raw materials to the shipment of finished products. This will reduce human error, accelerate the movement of inventory, and reduce stock-out. In addition, it will solve Riordan’s supply chain problem by implementing a shorter and more efficient supply chain process. Riordan Manufacturing’s objective in implementing a new inventory management process is to increase revenue and financial stability. Automation of the inventory management system will lessen human discrepancies/errors thus minimizing lost revenue/cost. The system will also minimize the time the current staff would need to enter manually inventory data allowing the company to effectively use those resources in other areas of the organization. This proposal outlines the need for Riordan Manufacturing to implement a new system(s) that will enhance their current inventory and manufacturing processes. Suggested implementation...
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...Service Request SR-rm-022, Part 3 BSA/375 Service Request SR-rm-022, Part 3 Riordan Manufacturing is a global plastic manufacturer located in Albany, Georgia. Founded by Dr. Riordan, a professor of chemistry, he wanted to use existing patents to create a better plastic. He later bought a fan manufacturing company and became Riordan Manufacturing. Today Riordan Manufacturing is projected to earn $46 million annually and employs over 550 employees. With Riordan Manufacturing expanding the company needs to expand their Human Resources program to better the effectiveness of work within the department. Interested Stockholders The CEO and President Michael Riordan is the main stockholder because he is who signs everyone’s checks. The Director of Human Resources would be beneficial to gather information from because he/she is the one running the department and knows the applications they are using now. Chief Operating Officer, Executive Assistant, and the Senior Vice President are stockholders we should gather information from as well. The Chief Operating Officer knows what every department is using to accomplish their work and can give feedback on certain applications being used. The Executive Assistant is good to gather information from as well because they know more than others about what is happening around the manufacturing plant. A couple floor employees working in the Human Resources Department would be useful as well because they use the programs on a daily basis and...
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...Section 1 Riordan HR Integration Project University of Phoenix FUNDAMENTALS OF BUSINESS SYSTEMS DEVELOPMENT BSA/375 JOHN DUNN July 24, 2011 Riordan HR Integration Project Riordan Manufacturing has submitted a service (SR-rm-004) request for the analysis of the current HR system with the goal of the integration of the currently existing variety of tools into a single integrated application for corporate wide use. The Systems development life cycle process, also known as SDLC will be used to design a new HR system for Riordan Manufacturing. This report will focus primarily on the analysis, design, and implementation phases of SDLC. The HR Integration Product Manager has solicited and received approval for the project from Hugh McCauley, COO (Riordan Manufacturing, 2008). Section 1 of this report will detail the scope and feasibility of this project. Additionally, Section 1 will describe the information-gathering techniques and design methods for Riordan Manufacturing service request SR-rm-004. Analysis of the HR system will be discussed, followed by identifying key factors, which will help ensure that the information required for the project is gathered successfully, and give an explanation of the scope and feasibility of the project. Section 2 will describe the application architecture and process design. In Addition, section 2 will illustrate how the tools of systems analyses are used to describe the information system’s architecture in terms of data, processes, interfaces...
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...Riordan HR Request Service Request SR-rm-022 Janet Chase BSA 375 February 11, 2013 Karen Knox Riordan Manufacturing Service Request SR-rm-022 Hugh McCauley, Riordan’s Chief Operating Officer, submitted Service Request SR-rm-022. In his request, he specifies a need to centralize the company’s human resources functions. With the “more sophisticated, state-of-the art, information systems” (Apollo Group, 2013, p. 1), Riordan desires an integration of all human resources tools into one platform. Completion date is set for six months allowing the new system to be in place by the beginning of the second quarter. The scope of this project will follow the System Classic Life Cycle (SCLC) Model. This model allows Riordan to complete this project in stages with the results of one stage aiding the completion of the next stage. High-level Scope: Deliverables (Mochal, 2007) The outcome of this project will integrate the human resources systems into one application. An analysis of this system will define the business requirements for the new system. Based on that definition a team will create a detailed system design and a project implementation plan to be put in place. High-level Scope: Boundaries This project will affect the human resources department of all Riordan plant locations. All other departments are out of scope. Low-level Scope: Process In an effort to fulfill the request in the short amount of time given, an analysis of the current system and needs for the...
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...Kudler Fine Foods – Frequent Shopper Program: Phase 1 & 2 Jamie Littlejohn, Eric Haltom, Jason Rianda, John Martinez, and Rhonda Mortensen University of Phoenix BSA/375 Blair Smith August 24, 2009 Kudler Fine Foods – Frequent Shopper Program: Phase 1 & 2 Statement of Scope- Eric Kudler Fine Foods wants to incorporate a new frequent buyer program for its loyal shoppers. Frequent buyer programs have been called rewards programs, loyalty programs, and a variety of other names. Frequent shopper programs are among the earliest efforts to retain an organization's best customers, and most are based on financial incentives (Zikmund, McLeod, Jr., & Gilbert, 2002, p. 84). This incentive program would be a rewards program that would contain such prizes as high-end gift items. “The Food Marketing Institute reports that 76 percent of all large grocery retailers offer a frequent-shopper program” (Kerin, Hartley, Berkowitz, & Rudelius 2006, p. 517). For this reason Kudler is going to implement its own reward program but in its own way. Rather than providing customers with discounts customers will accumulate points. The customer can then purchase rewards from the program with the point he or she had acquired. This incentive program would have to contain a type of tracking device to maintain customer information and purchases. To develop this program a database, application and printed materials need to be designed. The scope of this project...
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...Service Request/ Riordan Manufacturing Brian Wilson BSA/375 October 7, 2013 Ricardo Merriwether Service Request/ Riodan Manufacturing Section One In the world today possessing the conveyance of having tools and systems that operate together throughout the organization becomes a huge benefit. Having easy access, gives the edge to companies, provides for better productivity and cost effectiveness. In order to know the criteria for a system the system requirements has to be determined. The first process in system development is requirement analysis and definition. This enables the breakdown of the functional and non-functional requirements that paints a clear framework to the system development (Rouse, 2012). Technology requirements, stakeholders, and businesses have a viable part in the process of analysis process. There are four activities involved in the analysis process, the first is elicitation activity, is the collecting of information and understanding the needs of the stakeholder and articulating high-level requirements. The analysis activity, determines clarity, and if the system is free of any contradictions, defines techniques to combat the issues. Specification activity is where the behavior of a system is a developing stage. Then there is the validation activity that involves sessions with users, stakeholders, and other experts to help to wing out issues and conflicting requirements before the projects moves to development (Johannesson & Perjons, 2013)...
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...Service Request SR-kf-013 Team D BSA/375 July 6, 2015 Dr. Cheryl Mason Service Request SR-kf-013 Introduction Kudler Fine Foods (KFF), an upscale specialty gourmet foods shop with three locations (La Jolla, Del Mar and Encinitas), has documented interest in the development of a Frequent Shopper Program to allow enhanced information management by tracking customer-purchasing trends. This request is in an effort to boost revenue, increase loyalty, and maximize profitability of KFF’s consumers. Providing a loyalty points system to offer incentives for customer loyalty can be an effective way to collect valuable customer data including future purchasing needs Scope The scope of the project itself will include developing methods to track and analyze customer purchases, collect customer information, reward customers for their loyalty to Kudler, as well as determine a process to base inventory decisions on customer purchase data. These types of systems are very common in most grocery store chains around the world offering discounts on in store products, however KFF is determined to cater to the demographic of their shoppers by taking this program a step further. The system specific to KFF needs, includes a reward points system designed to provide the customer exclusive offers on both in store products and with third party partners. This system will be designed to store customer data while providing reward points to be used for purchases both in-store...
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...SR-rm-o22-Final BSA/375 April 15, 2013 SR-rm-o22-Final Currently Riordan Manufacturing uses a system within their HR department that is complicated and disconnected because employees must submit changes in writing on certain forms, which are then entered in by a clerk. This process is not only troublesome, but also vulnerable for security breaches. This paper will discuss the request from Riordan Manufacturing’s Human resources department to unite the current hosts of HR tools into one application by describing what key stakeholders in Riordan Manufacturing requirements would be gathered from, describe the information-gathering techniques, and systems analysis tools used to evaluate the project, identify factors that will guarantee successful gathering of information required for the project, explain what the scope of the project is and why it is important, lastly, describe the areas of project feasibility that are examined in the analysis phase of the SCLC. Stakeholders in Riordan Manufacturing Riordan Manufacturing is in need of a system that will place all HR components into one secure centralized location. To resolve all inefficiencies within the current system, it is essential that information is gathered as much as possible to identify already known and potential issues that need to be corrected. Reviewing current policies and procedure documents for the existing system will give an understating of how the present day system is functioning, in addition will...
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...Service Request SR-rm-022 Robert Vermette BSA/375-Fundementals of Business Systems Development January 19, 2013 Jeffery Comrie Analysis of the Riordan HR system My report will be regarding the main information collecting strategies that we will use for this project, depending on "Analyzing HR System.” A few main aspects will be recognized that is linked to the accomplishment of what is called the information collecting procedure. The scope and feasibility will be defined to assist us in accepting the significance of this project. This report will provide awareness for the project and may be able to recognize a range of options for the information to move forward Information Gathering procedures The data or information that is collected is an important step in any part of the plan. It ought to be conceded out in an organized way for procuring the targets of the development and accumulating the correct data. Data should be combined from options that express dependable data and provide the intention of the project. The collection of data collecting resources should be completed in compliance to the necessities of the development. For accumulating the data, two main options will be used, first and second options. Both of these will be supportive in collecting applicable and helpful information. “The first resource, questionnaire or meeting strategies can be used to collect information. Interviews can...
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...Frequent Shopper Program Robert Furmanek BSA 375 July 15, 2013 Karen G. Knox Kudler Fine Foods Project Charter Prepared: June 20, 2013 Project Name: Service Request SR-kf-013 Project Manager: Kathy Kudler Customer: Kudler Fine Foods Project Sponsor: Kathy Kudler Project Start / End (projected :) Project Overview Service Request Sr-kf-013 is the implementation of a Frequent Shopper Program at Kudler Fine Foods. The information system created will collect information of every purchase of a loyal customer, keep track of their purchases, and provide point systems for loyal customers to receive a discount on certain items. Objectives Kudler Fine Foods (KFF) was established in 1998 by Kathy Kudler. Kudler is based in southern California and offers a wide array of high-end food products and wines. Kudler has currently three locations (La Jolla, California, Encinitas, California, and Del Mar, California. KFF is interested in development of a project request for a frequent shoppers rewards program (SR-kf-013) that consists of a brand new system that will track their customer’s purchases through a frequent shopper program. This new tracking system will award Kudler’s valued customers with loyalty points that can be redeemed for sale incentives made through the company and its partnership with a variety...
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