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Business Communication - Storytelling

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Submitted By vijaytiss
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Storytelling as a business communication
Why storytelling in business? 1. Storytelling is an ancient art that has not changed in several thousand years. 2. The effective use of storytelling in organizations involves crafting and performing a well made story with a hero or heroine, a plot, a turning point, and a resolution. 3. A storyteller catches and holds attention of an audience by evoking the sights and sounds and smells of the context in which the story took place. 4. A compelling, well made story is regardless of the purpose for which the story is being told. 5. Storytelling is a rare skill in which relatively few human beings excel.

Eight different corporate narrative archetypes If the objective is | You will need a story that | In telling it, you will need to… | Your story will inspire such phrases as … | Sparking action | Describes how a successful change was implemented in the past, but allows listeners to imagine how it might work in their situation. | Avoid excessive detail that will take the audience’s mind off its own challenge. | ‘Just imagine’ ‘what if’ | Communicating who you are | Provides audience engaging drama and reveals some strength or vulnerability from your past. | Provide meaningful details but also make sure that the audience has the time and inclination to hear your story. | ‘I do not know that about him.’ ‘Now I see what she is driving at’ | Transmitting values. | Feels familiar to the audience and will prompt discussion about the issues raised by the value being promoted. | Use believable characters and situations, and never forget that the story must be consistent with your own actions. | ‘That is so right’ ‘why do not we do that all the time?’ | Communicating who the firm is- branding | Is usually told by the product or service itself, or by the customer word or mouth or by a credible third party. | Be sure that the firm is actually delivering on the brand promise. | ‘Wow!’ ‘I am going to tell my friends about this.’ | Fostering collaboration | Movingly recounts a situation that listeners have also experienced and that prompts them to share their own stories about the topic | Ensure that a set agenda does not squelch this swapping of stories- and that you have an action plan ready to tap the energy unleashed by this narrative chain reaction. | ‘That reminds me of the time that I…’ ‘I have got a story like this’ | Taming the grapevine | Highlights often the use of gentle humour , some aspects of a rumour that reveals it to be untrue or unreasonable. | Avoid the temptation to be mean spirited. Be sure that the rumour is indeed false. | ‘I had never thought about it like that before’ | Sharing knowledge | Focuses on problems and shows, in some detail, how they were corrected with an explanation of why the solution worked. | Solicit alternative and possibly better solutions. | ‘ We would better watch out for that in future’ | Leading people into the future | Evokes the future you want to create without providing excessive detail that will only turn out to be wrong. | Be sure of your story telling skills. | ‘when do we start?’ ‘ let us do it.’ |

Template for crafting a Future story 1. Be clear about the type of future story you are crafting: informal account, plan, pre-mortem, business model, strategy, scenario, or vision. 2. To the extent possible, bring together the people who will be involved in implementing the future story and involve them in crafting the story, if appropriate, use role playing. 3. Understand, as much as possible, about the present situation, particularly the driving forces that have led to it and the relative importance of those forces. 4. Consider bringing in outsiders to deepen understanding of the current situation and broaden the horizons concerning alternative futures. 5. Where possible, set the story in the near future, and use examples where ‘the future has already happened.’ 6. Keep the story simple and evocative, and avoid clichés. 7. Consider a combination of working backwards from an image of the future state and working forward from the present to the future state. 8. Make the future story as positive in tone as circumstances permit. 9. Link the future stories to your listeners’ current mind set. 10. Exemplify the future stories in your own conduct.

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