...Business Name : Crazy Shirts Operates as a Sole Trader 1. ENTREPRENEURIAL QUALITIES Successful businesspeople have many traits in common with one another. They are confident and optimistic. They are disciplined self starters. They are open to any new ideas which cross their path. Here are ten traits of the successful entrepreneur. 1. Disciplined & Confident • These individuals are focused on making their businesses work, and eliminate any hindrances or distractions to their goals. They have overarching strategies and outline the tactics to accomplish them. Successful entrepreneurs are disciplined enough to take steps every day toward the achievement of their objectives. • The entrepreneur does not ask questions about whether they can succeed or whether they are worthy of success. They are confident with the knowledge that they will make their businesses succeed. They exude that confidence in everything they do. Crazy Shirts shows a lot of confidence and discipline the employer as well as the employees are well mannered they speak to each other in a respectable manner they also give each other hope and boost each others confidence. The business has a great chance to be highly successful as this kind of behaviour and confidence is hard to gain. The employees are confident and disciplined as they work with excellence in a team. Their teamwork is a great advantage to the business and this will help expand the ideas of the enterprise. 2. Open Minded & Creative ...
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...Introduction: The term Quality management in business determines the quality of products or goods that produced in any business organization for the customers and that is why it is vital for any kind of business or service organization. Quality management emphasis on the ways those are used in improving and controlling quality. Quality control management intended to identify and prevent products those contains faults from reaching customers. Since the foundation of Toyota, it has been successfully carried out its quality control activities in a steadfast manner and it results in the top ratings from their customers. Toyota uses some key principles to maintain their quality control management system and those principles are such as, 'Customer First', 'Quality First' Go & see at the scene', and these principles were established and imposed when the Toyota company was founded. TASK 1 Examine the concepts of quality in Toyota and discuss what drive Toyota to meet the customer requirements and quality. The improvement of products and work quality in the production and distribution by listening to "Voice of the customer" is the core concept behind Toyota's quality control activities. When there was a merger between the ‘Toyota Motor Co., Ltd’ and ‘Toyota Motor Sales Co. Ltd.’ in 1982 in order to forming the new ‘Toyota Motor Corporation’, and for the customer’s assistance some operations that had been carried out by various departments then to satisfy customers were unified...
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...Quality Management in Business Contents Introduction 2 Task 1: Different approaches to quality management 2 Task 2: Benefits of quality management 5 Task 3: Quality control and service improvement 8 Task 4: Quality management and organisational performance 10 Conclusion 14 Reference 15 Introduction Quality management is the act of supervising all duties and tasks within the organization which is necessary to maintain a successful level of supremacy. It consists of several basic elements. These are finding and applying quality planning, inspection as well as quality management and quality improvement. It is also known as “Total Quality Management (TQM)”. “The SAVOY” is the well-known Hotel in UK. It is established in 1889. The most marvelous thing is that it is situated near the river “Thames”. Other prestigious thing of The Savoy is it is very close to “British Museum” and “The Royal Opera House”. Now-a-days it has become the greatest refreshment place for the residence of London. It provides all the modern facilities to its customers like online booking opportunity, allow taking pet, Wi-Fi etc. People also visit here to celebrate anniversary, birthday party, mother’s day and the most interesting thing is visitors get the taste of River Thames cruise. These add a colorful dimension to their enjoyment. Task 1: Different approaches to quality management Multiple quality concepts of “The Savoy” Quality is a running system of establishing and retaining...
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...Kaoru Ishikawa and His Impact on Quality in Business As with many people who are at the forefront of a cultural movement or paradigm shift, Kaoru Ishikawa’s contribution to Total Quality Management is sometimes over shadowed by other contributors. This comes as no surprise in learning about some of his fundamental beliefs in applied statistical analytics and total quality philosophy. He felt that by applying Quality Control properly, “the irrational behavior of industry and society could be corrected” (Ishikawa, K; 3) By his own admission Dr. Ishikawa became involved in Quality Control by way of data analytics. He began studying statistical methods while at the University of Tokyo; he found the data from his experiments to be widely scattered making it impossible to reach accurate conclusions. At that time the Union of Japanese Scientists and Engineers (JUSE) had the very information he felt would serve and asked to see their materials on statistical methods. In exchange for the use of the materials Ishikawa became one of the instructors and his fascination with statistical methods and QC was born. Genius is often the ability to see around the corners, to see the limitless possibilities with the simplest elements in front of you. Ishikawa’s commitment to Japan’s economic recovery gave him the vision to apply statistical methods and Quality Control in an organized systematic measurable manner. In his personal quest for finding the correct conclusions he was able to help revolutionize...
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...CHAPTER ONE Introduction 1. Background of the Organisation. University of Dar es Salaam Business School (UDBS) is located at the University of Dar es Salaam (UDSM) main campus, about 13 km from the City Centre. UDBS came into existence in 2008 as a result of the transformation of the then Faculty of Commerce and Management (FCM) which was established in 1979. Measured by the strength of its staff in teaching, research and consultancy; plus the breadth and quality of undergraduate and postgraduate programmes and extensive training and consultancy programs in business, entrepreneurship and management. UDBS is one of the leading institutions in business and management research, teaching and consultancy in the Sub-Saharan region.The UDBS manages four approved teaching and research departments (Accounting, Finance, General Management and Marketing), one centre, the University of Dar es Salaam Entrepreneurship Centre (UDEC). Also houses the Institute of Insurance and Risk Management, and the Career Advice Placement and Practical Training Bureau (CAPPT). UDBS has the following line of services; Teaching; in this line of service, UDBS offers courses in Accounting, Finance, General Management and Marketing at various levels of undergraduate and postgraduate studies. Research; UDBS conducts research projects for the development of Tanzania and the rest of the world, this is through researching on issues that affect the societies of these places. Consultancy; this...
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...can add to the standard of living and or the quality of life in the communities where they do business. They often accomplished this by paying taxes to the governing body of these communities and by their interactions within the communities. Some communities with a good business base have the potential to alleviate much of the tax burden on the local homeowners and can also enhance the number of community offerings in the form of parks, recreation and relaxation. Since 1946 Target has given 5% of it’s’ income to support and enrich the communities they serve. Today that equals more than three million dollars every week to support education, arts, social services and volunteerism. (Tar10) Chevron’s three primary focus areas for community investments are improving access to basic human needs, enabling education and training opportunities, and promoting sustainable livelihoods. Each element helps contribute to socioeconomic progress. In 2009, Chevron invested $144 million in our global partnerships and programs: 48 percent in North America; 20 percent in Africa; 14 percent in Asia-Pacific; 14 percent in Eurasia, Europe and the Middle East; and 4 percent in Latin America. (Che10) These are large corporations with a great deal of assets and people to devote to increasing the quality of life in the communities they serve but it is possible on any level. Each business added to a community pays taxes to the local government. If the business has employees they also pay local taxes and...
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...Brenton Lorang Business law 210_01 elmolorang@gmail.com Application number 2199241 LIMITED LIABILITY COMPANY OPERATING AGREEMENT FOR: Elmolorang Fuel Co., LLC ARTICLE I Company Formation 1.1 FORMATION. The Members hereby form a Limited Liability Company ("Company") subject to the provisions of the Limited Liability Company Act as currently in effect as of this date. Articles of Organization shall be filed with the Secretary of State. 1.2 NAME. The name of the Company shall be: Elmolorang Fuel Co., LLC. 1.3 REGISTERED AGENT. The name and location of the registered agent of the Company shall be: Brenton Lorang 22528 SE 279th Street Maple Valley, WA 98038 1.4 TERM. The Company shall continue for a perpetual period unless, (a) Members unanimously vote for dissolution; or (b) Any event which makes it unlawful for the business of the Company to be carried on by the Members; or (c) Any other event causing dissolution of this Limited Liability Company under the laws of the State of Washington. 1.5 CONTINUANCE OF COMPANY. Notwithstanding the provisions of ARTICLE 1.4, in the event of an occurrence described in ARTICLE 1.4(c), if there is at least one remaining Member, said remaining Member shall have the right to continue the business of the Company. Such right can be exercised by the written vote of the remaining Member within ninety (90) days after the occurrence of an event described in ARTICLE 1.4(c). If not so exercised,...
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...Walt Disney was an innovator and a visionary. But he was also one of the most successful business leaders of his time. Here are eight principles that made Walt Disney one of the greatest icons of the 20th century: 1. Make people happy: Walt was always striving to make people happy. During the fall of 1918, Disney attempted to enlist for military service. Rejected because he was only 16 years of age, Walt joined the Red Cross and was sent overseas, where he spent a year driving an ambulance and chauffeuring Red Cross officials. His ambulance was covered from stem to stern -- not with stock camouflage, but with drawings and cartoons. He keeps that morale with his whole life. 2. Provide a promise, not a product: The legend goes that Walt Disney was sitting on a bench watching his daughters ride a carousel when he came up with the concept for Disney World. He noticed amusement parks and state fairs were always littered and poorly organized, and the employees were generally rude and resentful. His wife once asked, “Why do you want to build an amusement park? They’re so dirty.” To which Walt replied, “That’s the point. Mine won’t be.” From day one, Disney has focused on “the experience” as a key component to increasing the value of its parks. 3. Always exceed customers’ expectations: One of the reasons the Disney tradition stands the test of time is that Walt Disney was more critical of his creations than anyone else could ever possibly be. He was a relentless perfectionist...
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...Qualities of an Ideal Business person in fashion, Fashion Design and Social Responsibility. Modern designers know how to balance their ethical values wit profits, and hence strike a chord with consumers and society, and environmental-friendly practices such as fiber production, manufacturing, designing and purchasing, facilitate them in their endeavors. Characteristics of an ideal business person is a person who finds it worth risking, especially in term of his or her finances, in a particular project such as fashion, with hope of introducing new related ventures that will culminate into visible success financially. There are risk factors and therefore maximum care and guided moves are things to take care of first. It is made up of a combination of entrepreneurial theories that allude to the psychological traits of an individual. Conception of the personality attribute of a great business person in the fashion industry is to establish a kingdom, followed by the need for achievement, the internal locus of control closely followed by non-conformist and finally the culmination of all personality attributes will lead to a great business person. The argument is that there is no generic definition for the entrepreneur or help to understand entrepreneurship. Identifying career possibilities that will capitalize your talents and create an action plan to brand for myself, networking, and pinching my projects. Learning to package my expertise and uniqueness for a career reinvention...
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...Quality Systems for Business Excellence MT1026F Main Diet Unit 2 For 2011 Researching on Contribution of Organisation Learning that Develop Organisation Excellence by Using the European Framework for Quality Management Name: Shaun Amirthalingam 0705668 Matthew Peh Voon Yang 0805185 Boo Tong Kwong 0805183 Table of Content Title | Page Number | 1.0 Introduction | 3 | 2.0 Learning Organisation2.1 Inspiration and Motivation2.2 Empowerment2.3 Accumulating and Sharing Internal Knowledge2.4 Gathering and Integrating External Information2.5 Enabling Creativity | 4-5 | 3.0 European Foundation of Quality Management3.1 The Good of EFQM3.2 EFQM Developing Organisation Learning3.3 Limitation of Organisation Learning | 6-13 | 4.0 Conclusion | 14 | Referencing and Bibliography | 15-18 | Researching on Contribution of Organisation Learning that Develop Organisation Excellence by Using the European Framework for Quality Management 1.0 Introduction It is a huge change that has accelerated over the past few decades in the economy. During the 20th century, organisations always focused at traditional factors for production on tangible resources such as equipment, land and money. Almost every organization...
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...the time the order is placed is twelve minutes, and most of it consumed for final cooking. According to the customer survey feedback as provided in the case study, during the rush hours on Friday and Saturday’s nights, indicates that customers were overall pleased with the general dining experience. However, sixteen customers said that the food and service that the restaurant offers does not worth the money paid for while other sixty-seven customers said that food worth the cost. Even when considering the rates of the aspects of the survey it appeared that the majority of the customers are well satisfied with overall dining experience apart from the delivery time of the food; especially during the rush time. QUALITY DEFINITION Customers define quality in different ways, where some will describe it as an overall satisfaction with a provided product or service. Internal or external customers are happy when their expectations on the product or service are met or...
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... Making Customers Feel Six Sigma Quality Globalization and instant access to information, products and services have changed the way our customers conduct business — old business models no longer work. Today’s competitive environment leaves no room for error. We must delight our customers and relentlessly look for new ways to exceed their expectations. This is why Six Sigma Quality has become a part of our culture. What is Six Sigma? First, what it is not. It is not a secret society, a slogan or a cliché. Six Sigma is a highly disciplined process that helps us focus on developing and delivering near-perfect products and services. Why ”Sigma“? The word is a statistical term that measures how far a given process deviates from perfection. The central idea behind Six Sigma is that if you can measure how many “defects” you have in a process, you can systematically figure out how to eliminate them and get as close to “zero defects” as possible. Six Sigma has changed the DNA of GE — it is now the way we work — in everything we do and in every product we design. GE’s Evolution Towards Quality GE began moving towards a focus on quality in the late ‘80s. Work-Out®, the start of our journey, opened our culture to ideas from everyone, everywhere, decimated the bureaucracy and made boundaryless behavior a reflexive, natural part of our culture, thereby creating the learning environment that led to Six Sigma. Now, Six Sigma, in turn, is embedding quality thinking — process thinking — across...
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... Making Customers Feel Six Sigma Quality Globalization and instant access to information, products and services have changed the way our customers conduct business — old business models no longer work. Today’s competitive environment leaves no room for error. We must delight our customers and relentlessly look for new ways to exceed their expectations. This is why Six Sigma Quality has become a part of our culture. What is Six Sigma? First, what it is not. It is not a secret society, a slogan or a cliché. Six Sigma is a highly disciplined process that helps us focus on developing and delivering near-perfect products and services. Why ”Sigma“? The word is a statistical term that measures how far a given process deviates from perfection. The central idea behind Six Sigma is that if you can measure how many “defects” you have in a process, you can systematically figure out how to eliminate them and get as close to “zero defects” as possible. Six Sigma has changed the DNA of GE — it is now the way we work — in everything we do and in every product we design. GE’s Evolution Towards Quality GE began moving towards a focus on quality in the late ‘80s. Work-Out®, the start of our journey, opened our culture to ideas from everyone, everywhere, decimated the bureaucracy and made boundaryless behavior a reflexive, natural part of our culture, thereby creating the learning environment that led to Six Sigma. Now, Six Sigma, in turn, is embedding quality thinking — process thinking — across...
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...According to GE, (2010) there are three main elements of quality; customer, process, and the employee. GE has used these elements of quality to keep their business booming and maintain their competitive advantage. GE has a philosophy that says delighting their customers is a necessity because if they don’t delight their customers then someone else will. W. Edwards Deming is one of the most well known pioneers in Quality and is known for developing the Deming Cycle. The Deming Cycle consists of five parts; 1. Plan – Conduct consumer research and use the research in product planning. 2. Do – Produce the product 3. Check – Check the product to make sure it was produced the way it was planned 4. Act – Market the product 5. Analyze – Analyze how the product is received in the marketplace in terms of quality, cost, and any other criteria The Deming Cycle was developed to link the production of a product with consumer needs and focus the resources of all departments. This philosophy is both summarized and operationalized by Deming’s fourteen points. The fourteen points summarize Deming’s views on what a company must do to effect a positive transition from business as usual to world-class quality and they can be modified to fit specific applications. The elements of quality are useful in today’s business market because no longer are people just trying to compete locally. With the technology available today it is making it easier for companies to go global. When a company...
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...Service QualityLEARNING OBJECTIVESAfter completing this chapter, you should be able to: 1. Describe and illustrate the five dimensions of service quality. 2. Use the service quality gap model to diagnose quality problems for a service firm. 3. Describe how the SERVQUAL survey instrument is used to measure gaps in a service firm's quality. 4. Illustrate how Taguchi methods and poka-yoke methods are applied to quality design in services. 5. Construct a "house of quality" as part of a quality function deployment project. 6. Construct a statistical process control chart for service operation. 7. Use a fishbone chart in a cause-and-effect analysis. 8. Compare and contrast the quality program features espoused by Philip Crosby and W. Edward Deming. 9. Describe the features of an unconditional service guarantee and its managerial benefits.10. Discuss the concept of a service recovery.Service "with a smile" used to be enough to satisfy most customers. Today, however, some service firms differentiate themselves in the marketplace by offering a "service guarantee." Unlike a product warranty, which promises to repair or replace the faulty item, service guarantees typically offer the dis satisfied customer a refund, discount, or free service. Take, for example, the First Interstate Bank of California. After interviewing its customers, the bank management discovered that they were annoyed by a number of recurring problems, such as inaccurate statements and broken automatic teller machines...
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