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The Importance of Values in Retail Management
Gen 200
The Importance of Values in Retail Management
Retail is a thriving business in the world today. The retail industry, like any business, has employees from various cultures and backgrounds. Retail also deals with customers and vendors from several different backgrounds. To be a manager in retail someone must not only have business knowledge, but also have good values. Managers should have values such as integrity, leadership, professionalism, teamwork, and decisiveness. Having these values will make any manager successful.
Integrity is an important value to being a good manager. “Integrity-following the spirit as well as the letter of the law and avoiding schemes that take advantage of ‘ignorance or gullibility’ in others” (Post & Post, 2005, pp. 10). No one will want to work for a manager that does not have integrity. It is not only a value we want within ourselves, but what others look for in a good manager.
In retail, managers handle confidential information and some deal with money on a daily basis. If managers lack this value they would be easily tempted to give the information to competitors or the temptation to take money. This could also affect the manager’s ability to be fair as their decisions might be based on favoritism or inappropriate factors.
In history, even the perception of a lack of integrity has harmed leaders. In May 1972, President Richard Nixon’s popularity was 62%, but after his resignation and by the time the tapes about the Watergate scandal were implicating his involvement, his popularity was 29% (Bowman & Ladd, 1994, p. 2). The public lost trust in President Nixon due to only the perception of his lack of integrity.
Professionalism can mean different things to different people. Professionalism can mean the way someone speaks or how someone dresses. Speaking

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