...Project Management Question 1: Search the web for ‘‘Effective Project Communications.’’ Summarize at least one website and compare it to what was presented in this chapter. What new insights did you gain from this website? Communication is vital in project management. Effective communication skills are one of the most important qualities a project manager can possess. There are many mediums of communication such as verbal or written. During the course of a project there should be internal and external correspondence between all team members. This website points out that it is not how much a project manager says but saying the right things to the right people. As the text suggests in chapter 12, effective and frequent personal communication is crucial to keeping the project moving and avoid surprises. There also needs to be opportunities for team collaboration. The site is in favor of meetings instead of separate conversations. This can reduce the time the team spends in sharing information by half. As the team size increases, the more time it takes to communicate to the entire team. The best communication comes if the project manager condenses or filters the information. (http://www.projectmanagementguide.org/project-management/effective-communication) Question 2: Search the web for ‘‘Effective Listening Skills.’’ Identify several helpful techniques that were not presented in this chapter. To effectively communicate, a project manager must also have good listening...
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...Systems for Polls and Surveys, Media Communications Tools, Corporate Web Site, Trade Shows, TV interviews for CEO, Environmental Conservation Activities, Fact Finding Team and Crisis Communications Process. I selected the relevant Public Relations tools and therefore chosen the most effective plans. However, I did not optimize my Public Relations strategy because I included the Marketing and Public Relations Advertising Plan. In the second simulation, during a crisis in Greenenergy, I had to decide how to treat the message to communicate to the publics. I chose to be honest, and I chose the right option. Releasing information to the media ensured that my message was communicated immediately and earned me credibility. By cooperating with independent investigating authorities, my company earned additional credibility. INTERNAL COMMUNICATION HIERARCHY My decisions on the internal public order were legal department, senior management, employees then major investors. I was close to the correct hierarchy senior management must be the first to be informed of bad news. Senior Management must be the first to know of any bad news, because often it is they who deicide what strategy to employ. Their participation in resolving the crisis will also assure other stakeholders such as shareholders, suppliers and investors. PR TOOLS AND INTERNAL PUBLICS For internal public relations tools I selected email as well as intranet...
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...INTRODUCTION Internal communication is significant in any organization because it is the building block of the organizational culture. The organizational culture is the atmosphere of the organization based on its values, mission and work processes. When every member of the organization holds the same values, understands the work policies and procedures in the same way, and is focused on the same mission, the organizational culture promotes much more effective use of resources then under a culture that is more diffuse in its interpretation. Within the non-governmental community, internal communication and its effects on organizational culture is just as important as in the corporate sector, perhaps even more so. Just because your organization has what you believe to be a clear mission, based on basic values of human dignity and human rights, does not mean that all members of your organization interpret that mission and those values in the same manner. Modern understanding of internal communications is a field of its own and draws on the theory and practice of related professions, not least journalism, knowledge management, public relations (e.g., media relations), marketing and human resources, as well as wider organizational studies, communication theory, social psychology, sociology and political science. Successful businesses of all sizes have developed a workforce that understands the mission, goals, values, processes and procedures of the company. This understanding is...
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...Research Proposal: The Importance of Project Cost & Communication Management Project Management in general is based on the methodology of the triple constraint. Where the effective management of time, cost and scope/quality can define the success of a project. It is generally expected that the number one concern for project managers is to manage the triple constraint. Although, project managers used the triple constraint to evaluate and balance these competing demands in a project, it also became a measurement of project success. With today’s marketplace and the complexities they bring the triple constraint is not enough to properly define when a project was actually successful. There is evidence where projects have been delivered on time, within budget and meeting all project specification and still not perceived as successful by the stakeholders. The reasoning behind these results is that there are obviously other criteria just as important as the triple constraint to truly classify a project as successful. How to identify project success Identifying the success of a project is not based solely on whether the project was completed on time, there are other factors to measure. Learning from failed projects is also a critical part of creating success in the overall results. Projects can be evaluated in a manner that works for the industry or business the evaluation is being conducted for. This process is not rigid in essence, it may include things such as online surveys...
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...change: understanding the guiding principles of effective change management Most change management models in use today are in the form of a process or set of steps. In fact, the most effective processes or methodologies are based on research and the experiences of change management experts from years of trial and error in the field. However, the underlying lessons and principles that produced these change management processes and tools are not always clear to the practitioner (especially if you are new to the field of change management). In many cases, the guiding principles and lessons-learned are not even discussed as part of the model or tools. The result: you learn the how but not the why. The years of practical experience and knowledge that formed the basis for these processes are not readily available to a person trying to make them work in a specific situation. This new tutorial series goes beyond the activities and tasks of managing change for one simple reason: understanding the “why” makes you better at doing the “how.” Change management is not a matter of simply following steps. No two changes are exactly alike, nor are any two organizations. Following a recipe for change management is insufficient to drive business results. The right approach will be specific to the situation. If you do not understand the why behind your actions as a change management practitioner, changes can fail even when reputable change management processes are followed. In this tutorial series...
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...Conflict Management Lisa Walters, Rachel Motley, Robert Martinez and Cody Frazier LDR/531 October 13, 2014 Luis Ramos Conflict Management Managers are tasked with various responsibilities; they are leaders, motivators, engage in managing conflict and effectively communicate with their team. In order for organizational goals to be met, managers must effectively navigate these various tasks so that employees can be successful with meeting departmental goals. Communication is one of the most effective tools used to combat conflict within a team environment. There are multiple communication styles that can be used to overcome conflict barriers. This paper will explore different communication styles to combat communication challenges, and addresses downsizing conflicts and deadline stress that contributes to negative conflicts within a team. Communication Challenges Often when there is bad news, people do not want to be the one that have to address the issue. Team members can be very reluctant to want to talk because of fear. If issues are not addressed, they will cause communication barriers amongst team members and inflated presumptions of the issues. To effectively eliminate communication barriers the manager needs to let employees know that their input is valuable, and will be effective when all individuals are active in the communication process (Effective Workplace Communication, 2013). It would be beneficial for the manager to encourage the team members to share...
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...Effective Communication Paper Thomas, Amber Effective Communication Paper Through the years effective communication has attributed to excellent strategies created for sharing needed information and ideas in Healthcare Organizations. Two types of organizational structures used in managerial communications. Tools used to support creative problem solving. How internal and external factors impact an organizational structure. What techniques are ineffective? How might these techniques be applied or modified in a healthcare work environment? How can technology impact this process? I will discuss in the following paragraph, my answers to the topics I have researched in my readings The two types of organizational structures used in managerial communication are formal and informal. Formal organization structures are mostly used in larger health care organization. Informal organizational structures mostly used in smaller health care organizations. Formal organizational structures are defined by a division of work, who report to whom, lines of communications with formal channels, and designated levels of management. Informal organizational structures are unofficial. The function of these structures is to influence relationships among organizational members, regardless of their formal titles. This includes members having meeting for coffee, cliques, and other possibilities. With this structure the lines of management are cut across laterally...
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... Course: Management Theory and Practice (8506) Semester: Autumn, 2011 Level: MBA/M.Com Total Marks: 100 Pass Marks: 50 ASSIGNMENT No. 1 (Units: 1–5) Note: Attempt and questions. Q. 1 a) Define manager and differentiate between general manager and functional manager. Also discuss the different levels of managers with suitable examples. (12) b) Discuss the contribution of Henry Fayol in the field of Management. (08) Q. 2 What is meant by rational decision making? Explain the steps of rational decision making with a suitable example. (20) Q. 3 a) Define Management By Objective (MBO). Differentiate between Strategic planning, Tactical planning and Operational planning. (2+10) b) Explain the following planning tools: i) Forecasting ii) Benchmarking iii) Scheduling iv) Budgeting (2+2+2+2) Q. 4 a) Define the term “Delegation”. Also describe the seven steps to effective delegation. (3+7) b) Explain the following concepts: i) Centralization ii) Decentralization iii) Authority iv) Span of control v) Span of Control (2+2+2+2+2) Q. 5 a) Define Leadership. Differentiate between Leader and Manager. (2+8) b) Discuss the following approaches to leadership in detail: i) Bass’s theory of transformational leadership ii) Contingency approach to leadership (5+5) Guidelines FOR ASSIGNMENT # 1 The student should look upon the assignments as a test of knowledge, management skills, and communication...
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...Effective communication report Good news communication medium recommendation Michael Matral - 5836921 ELA- Kate Wilkie Introduction Effective written communication serves as a vital tool in any business but particularly small business. It helps to foster a good working relationship between management and staff, which can in turn improve morale, productivity and efficiency (Grinder and McMaster, 1993, p12). When communicating a good news message, the receiver needs to clearly understand what the good news is and why it happened. This can be achieved in varying levels of detail via the use of the appropriate communication medium. This report will examine 3 of these mediums and which situation is best for their use, that being email, verbal/AV presentation and posters. Recommendations for the most appropriate medium for this message will be made at the end of this report. Analysis Skills associated with verbal communication such the words chosen or the tone used are also important when communicating messages especially those of an urgent, important or sensitive nature. Professional messages avoid the use of Instant Messaging contractions such as ‘LOL’, ‘ROFL’ or slang like ‘totes’ (Markel, 2012, p101), but this doesn't mean a cold serious tone either. Strive for an inclusive conversational...
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...ABSTRACT When there is a need for change an organization is more effective and successful when it is properly managed. Our study specifies the top five tools to manage organizational change based on “Five levers of organizational change management” by Prosci (1996-2011), Inc. “The discipline of change management has a set of tools that support the "people side" of change - regardless of the change that is being introduced.” The five tools are: communication, sponsor plan, coaching plan, training plan, and resistance management plan. In our competitive global economy, we can embrace change by enhancing organizational members’ performance and productivity by implementing these tools. OUTLINE I. Title Page II. Abstract III. Outline IV. Introduction Statement V. Communication a. Raise Awareness About Change b. Social Judgment Skills c. Communication and Organizational Frames VI. Sponsorship a. Stability b. Vision c. Influence VII. Coaching a. Components of a Coaching Plan b. Mentoring c. Group coaching VIII. Training a. Components of a Training Plan b. Training Method IX. Resistance a. Expecting Resistance b. Root of Resistance X. Closing Statement XI. Bibliography page XII. Discussion Questions ...
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...Bibliography HCS/325 June 30, 2014 Hanna Matatyaho Organizational Structure Presentation Annotated Bibliography Buchbinder, S.B., & Shanks, N.H. (2012). Introduction to health care management (2nd ed.). Burlington, MA: Jones & Bartlett Learning. • Summary: This is are course textbook and it support an overall view of health care management. This book provides details on how to maintain and sustain a position as a health care manager. The functions and tools needed to perform your job. Each chapter gives details on a variety of topics such as; strategic planning, leadership, quality improvements basics, organizational behavior and management thinking, and many more topics, to be a successful health care manager. Lombardi, D.M., & Schermerhorn, J.R. (2007). Healthcare Management: Tools and techniques for managing in a health care environment. Hoboken, NJ: John Wiley & Sons. • Summary: This text book is mentioned in are weekly readings and have given an insight on the tools and techniques for managing a health care environment. It touched on the responsibilities of managers, the structure of the organization, and the importance of effective communication. It also referenced organizational tools, effective/ planning tools, and the use of effective strategies. National Library of Medicine, National Institutes of Health. (n.d.). NCBI bookshelf. Retrieved from http://www.ncbi.nlm.nih.gov/books/NBK64068 • Summary: This...
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...Business Communication Trends Business communications is a critical element required for a business to be successful. Businesses that choose to operate without open lines of communication are setting themselves up for failure. Making mistakes, lack of productivity, goodwill or legal concerns are just some of downfalls of unsuccessful operations (Locker & Kienzler, 2008, pg. 8.) Business communication must continually progress to keep up with advances in technology. Communication plays an important role within the workplace both internally and externally. Internal communication involves interaction between associates and management. External communication provides interactions with customers, vendors, community organization, and investors. Understanding day-to-day communication in the business world, time management, trends and results from these trends will help guide businesses additional tools for success. Understanding day-to-day operations; businesses must communicate with all internal and external participants. Reputable managers interact with associates. Businesses interact with customers, community organizations, and investors. Successful communication within a business offers associates a chance to understand tasks assigned and how to anticipate. For any business, communication practices enhance success by the associate, builds up consumer satisfaction and revenue. Successful communication occurs only if the associates...
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...productive workforce while providing the best support to their customers. In addition, Sun System’s Inc values its employee’s and the service they provide. Through effective decision making and problem solving strategies, the corporation can develop an effective plan that can be readily accepted by the organization and its employee base. Although Sun Systems Inc. strives to maintain a productive and team oriented work environment, the corporation is faced with challenges directly related to the lack of acceptance and support of its employee base during the development and implementation of a new call management application and support process. In an effort to support the goals of the organization and in building a strong sound work environment free of conflict, problems such as emotional barriers, communication problems, negative perceptions, and a poorly managed work environment need to be identified and strategically resolved. The key to addressing the problems and resolving the employee concerns in an effort to arrive at a solution can be accomplished by the formulation and implementation of effective problem solving and decision making techniques. The objective is to reach an amicable solution in which both the employee and corporation will be satisfied. The three primary problem solving tools and techniques utilized in meeting the goals and resolving the core problems at Sun Systems Inc. are identified as brainstorming, force field analysis, and use of...
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...itself to be used increasingly to support crisis management functions. This paper examines the various categories of social media tools to understand how they can be utilised to enhance analytical and response capabilities of organisations for crisis management. The paper identified four main social media functions: (1) information dissemination, (2) disaster planning and training, (3) collaborative problem solving and decision making, and (4) information gathering, which are then mapped onto the three crisis management phases of preparedness, response and recovery to describe how a range of social media tools may be used to enhance crisis communications. Case examples of international organisations and governments using social media for crisis management are shared. The paper proposes a framework to enhance government use of social media for crisis management that encompasses the need for a mandate, differentiated guidelines and three key capabilities to be developed. 1 Introduction 1. Crisis management is a critical organisational function that involves planning and dynamic incident response to situations as they unfold, often in unpredictable ways. The cascading effects of an unfolding crisis can undermine a country’s ability to operate effectively and may result in serious harm to its people, structures, assets and reputation. 2. The advent of a plethora of social media tools has changed the landscape of crisis management considerably over recent years...
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...Effective Communication Shelly Roberts University of Phoenix Trends with sharing knowledge within health care organizations settings have a widening array of resources that are inside and outside the company. This widening array can be co-workers, consultants, off-site employees, and/or other resources. In order for the organization to be successful sharing knowledge is critical, however the boundaryless form the organization takes it could be contacts outside and inside the organization. There are many techniques that an organization can utilize for sharing information and ideas in an effective manner. However there are some ways that can be ineffective. Another thing that needs to be taken into consideration is how technology impacts this process of the sharing of ideas or knowledge in formulating solutions to problems. The ways in which the organizations that I currently am employed at shares knowledge or involves employees in formulating solutions to problems is done in different ways. Primarily the way to share this information at my place of business is through a program called CRM through Microsoft. Basically all workflows and case management are located through this program. They are also tracked through this program. The technique that’s been the most effective for sharing information and...
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