...THE EFFECTIVENESS OF CROSS-CULTURAL TRAINING FOR EXECUTIVES IN OIL & GAS COMPANIES WITHIN THE KLANG VALLEY A Master’s Project submitted in partial fulfilment Of the requirements for the degree of Master of Human Resource Management The Effectiveness of Cross-Cultural Training for Executives in Oil & Gas Companies within the Klang Valley ABSTRACT Cross-cultural interactions are rapidly increasing. Globalisation and cultural diverse communities are lending themselves to daily intercultural exchanges. With greater diversity, we require greater open-mindedness, tolerance and sensitivity. Those in direct contact with culturally different members are in greater need of such skills, and often require training to become more cross-culturally sensitive. Cross-cultural training program for individual going abroad, address such issues and prepare participants to work and live overseas. Cultural conflicts affect the efficiency of the employees’ performance at workplaces and it is believed that employees from different cultural backgrounds will have to improve their communication skills. An intercultural training programme is needed in order to prepare multicultural employees for surprises that could arise in complex cultural situations without being frustrated, stressed, and puzzled. TABLE OF CONTENTS TITLE PAGE PAGE ABSTRACT ii ABSTRAK ...
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...NCVER Cross-cultural training and workplace performance Robert Bean Robert Bean Consulting The views and opinions expressed in this document are those of the author/project team and do not necessarily reflect the views of the Australian Government, state and territory governments or NCVER Publisher’s note Additional information relating to this research is available in Cross-cultural training and workplace performance: Support document. It can be accessed from NCVER’s website . To find other material of interest, search VOCED (the UNESCO/NCVER international database ) using the following keywords: cross cultural training; cultural awareness; workplace learning; capacity building; training provider; employee attitude; employer attitude. © Australian Government, 2008 This work has been produced by the National Centre for Vocational Education Research (NCVER) under the National Vocational Education and Training Research and Evaluation (NVETRE) Program, which is coordinated and managed by NCVER on behalf of the Australian Government and state and territory governments. Funding is provided through the Department of Education, Employment and Workplace Relations. Apart from any use permitted under the Copyright Act 1968, no part of this publication may be reproduced by any process without written permission. Requests should be made to NCVER. The NVETRE program is based upon priorities approved by ministers with responsibility for vocational education and training (VET)....
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...Cross-Cultural Perspectives: Nike Student UoP Ethics 316 June 18, 2012 Week Five Dr. No Instructor Cross-Cultural Perspectives: Nike Nike Corporation grew from a local United States-based footwear distributor to a global marketing giant of athletic footwear, apparel, and equipment. This paper will provide an analysis of the ethical and social responsibility issues Nike must deal with as a global organization. Additionally, the paper will identify Nike’s ethical perspectives and present the exploration of these perspectives across cultures. Ethical and Social Responsibility Issues Nike began globalization through industrializing in countries, such as Vietnam, Malaysia, Indonesia, and Cambodia. The contracting by Nike of suppliers within these regions instantly began providing jobs, which at the time was just good enough to these improvised areas. However, by the end of the 90s Nike’s use of offshore manufacturing suppliers brought revelations of the sweatshop working conditions prevalent in these nations. The ethical responsibility issues Nike had as a challenge because of these sweatshop conditions ran the full gamut. For example Vietnam factories were violating the minimum wage and overtime laws, Cambodia was using child labor, and Malaysia even went as far as employing forced labor to ensure manufacturing requirements were met...
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...uni-erlangen.de 2) University of Melbourne, Department of Management and Marketing, Faculty of Economics and Commerce, Parkville Campus, Melbourne, Victoria 3010, Australia, harzing@unimelb.edu.au Acknowledgements This study was supported by funds from the 'Jubiläumsfondsprojekt Nr. 11618 of the Oesterreichischen Nationalbank'. We thank Professor Gerhard Fink and Dr. Markus Pudelko for their helpful comments on earlier versions of this paper. Abstract Using data collected from 25 interviews with Austrian employees in the European Commission, we explore the conditions under which cultural differences do and do not influence interactions. Previous experience with culturally-determined behaviour and experience working in a foreign language is found to foster norms that reduce conflict based on cross-cultural differences. Time pressure, on the other hand, makes cultural differences, specifically the way that criticism is delivered and the extent of relational-versus-task orientation, more explicit. Our...
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...GMGT 530 GMGT530 Complete Course Click below link for Answer http://workbank247.com/q/gmgt-530-gmgt530-complete-course/28010 GMGT 530 Week 1 Organizational Behavior Issues Paper ABC, Inc. is a competitor of your organization headquartered in a different country on a different continent. ABC has just announced that its shareholders approved the acquisition of your company. As the CEO in the acquired company, you have been asked to start the process of creating the changes necessary to make the merger-acquisition successful. You are being held accountable for maintaining your organization’s performance measures while dealing with the human elements of this situation. Resources: University Library and textbook readings Write a 700- to 1,050-word paper describing the key challenges that will face the organizations as they merge. To accomplish this, you must complete the following: * State the assumptions you will use for your analysis; specifically, identify the industry for both companies and the country where each company is located. In addition, identify the specific organizations you will be discussing. Select a company, for example, that will be ABC, Inc. for your specific situation. * Identify the elements of your organization’s culture and your perceptions of the importance of each element for your organization to operate effectively. * Use the text reading and at least three peer-reviewed sources from the University Library resources to identify the key...
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...18, 2012 Reflecting on Cross Cultural Negotiations As I reflect on what I have learned regarding Cross Cultural Negotiations, I now possess the knowledge that it is one of many specialized areas within the wider field of cross cultural communications. By taking cross cultural negotiation training, negotiators and sales personnel give themselves an advantage over competitors. There is an argument that proposes that culture is inconsequential to cross cultural negotiation. It maintains that as long as a proposal is financially attractive it will succeed. However, this is a naïve way of approaching international business. Let us look at a brief example of how cross cultural negotiation training can benefit the international business person: There are two negotiators dealing with the same potential client in the Middle East. Both have identical proposals and packages. One ignores the importance of cross cultural negotiation training believing the proposal will speak for itself. The other undertakes some cross cultural training. He/she learns about the culture, values, beliefs, etiquette and approaches to business, meetings and negotiations. Nine times out of ten the latter will succeed over the rival. This is because 1) it is likely they would have endeared themselves more to the host negotiation team and 2) they would be able to tailor their approach to the negotiations in a way that maximizes the potential of a positive outcome. Cross cultural negotiations is about more...
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...Considerable research has already been done on the cross cultural differences in the workplace (eg. Hofstede 1980, Pudelko and Harzing, 2008). However organizations only began to take initiative to bridge this difference in the form of pre-departure training a few of decades ago. Naturally researchers began to study the actual effectiveness of pre-departure and cross cultural training from various perspectives, some of which will be discussed below. Tung (1987) was perhaps one of the earliest researchers to study the importance of pre-departure training. The paper begins by describing a typical situation of Mr. X who migrates to Japan from the US but is unable to perform due to cultural issues faced by his family. Although hypothetical, this example could be true for any individual who moves to another nation along with his family and has not been provided with adequate training. Tung conducted a survey among 80 US multinational firms and found that the top most reason for expatriate failure was “inability of the manager’s spouse to adjust to a different physical or cultural environment” (Tung, 1987). This alarming result clearly indicates that pre departure training is essential not only for the employee, but for his family as well. Lau (2007) wrote her thesis that focused specifically on the impact of pre-departure training for employees migrating to China. The main factors to consider during training for China are culture, guanxi and language (Lau, 2007). The author also...
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...this person. One solution for managers to consider is cross-training. Cross-training is teaching employees how to do other jobs or elements of other jobs within the company or group. With cross-training methods in place, the company or group will always have another employee who can assume the responsibilities, if necessary. Cross-training employees can be quite helpful in a changing business environment, where priorities can shift quickly. By teaching these employees, you are building a stronger team chemistry within your company or group. Cross-trained employees understand the unique pressures and challenges faced by their colleagues and are more likely to be supportive and work together more effectively than those who are not cross-trained. When beginning to cross-train your employees, identify the tasks that cause the most stress and look for employees who possess the skills required to assist in these areas. Start by focusing on the activities in immediate need of assistance and you'll help your department stay on track and effectively implement your cross-training program. Next, take a look at job descriptions and determine the key tasks involved that you want others to learn. Remember, cross-training isn't about having employees teach others about all of their responsibilities, but rather about concentrating on the most critical components of their work. If an individual is out of the office, the cross-trained employee should have enough knowledge to be able...
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...and select the right materials. We will cover how you would do this another day! Let us agree that you have decided it is about how a manager should manage a team of staff from different cultural backgrounds. We will not concern ourselves today where exactly you search and find your information. It could be books, newspapers, journals, reports, blogs, Google etc. etc. Again we will cover this another day! You have searched various places and come up with a variety of material. Here are 6 examples for you to compare and contrast. 1. Cross-cultural communication http://en.wikipedia.org/wiki/Cross-cultural_communication 2. Quality management : a cross-cultural perspective http://www.emeraldinsight.com/Insight/viewContentItem.do;jsessionid=4E6779B84E7B9FB1689E81123174751F?contentType=Article&contentId=1786448 3. Cross-cultural training: Learning to make the most of increasing internationalisation http://www.ft.com/cms/s/2/300d8cea-c1f4-11d9-866a-00000e2511c8.html 4. Managing cross-cultural differences http://www.1000ventures.com/ten3_operations/customized/cross-cultural_differences_china-us.html 5. Anthropologists in cross-cultural management (Culture Matters) http://culturematters.wordpress.com/2009/02/28/anthropologists-in-cross-cultural-management/ 6. Handbook of cross-cultural : social behavior and applications http://books.google.co.uk/books?id=Z0L7dwJKel8C&pg=PA380&dq=multicultural+communication+management&lr=&as_brr=1&ei=NAnCSoDaG4eSNaKJ8fAD&client=firefox...
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...writing the memo to share some issues I have with one of my employees. Ten moths ago I hired a salesman with Chinese origin to help the company to take over the Chinese businesses in Plano, Texas. I cannot “click on personal level” with him since the very beginning of our relationship which is causing troubles in our communications. Another reason for our communication problem could be the different cultural background we have and our opposite personalities. I believe employees should be able to connect to their leader to become good followers. I think I am extrovert and should be able to get closer to him over time but there are some other issues that I need to address immediately. I have a problem with Wu’s performance inconsistencies his vision of how things should be done, obviously conflicting with my leadership style. He definitely is able to do “as I say” but not willing - he does not keep daily contact, works outside the office more than normal and his various meetings usually conflict with AccountBack activities and meetings. I do not know if this is based on cross cultural differences or situational leadership. I definitely should consider a mismatch of leadership style and development level of my subordinate. I should reconsider my participating approach towards my employees. It definitely worked for our branch and the financial results are proving it but most of the salesmen were new to the company. In case of salesmen with more experience and high readiness to...
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...Cultural Sensitivity Company A is headquartered in a regional manufacturing area in the United States. Company A produces engine components that undergo an extra heat-hardening process that provides extended life for engines of heavy-duty trucks, and it provides specialized machined engine components to all major U.S. truck and automobile manufacturers. Company A currently has 5,000 employees in the United States and wants to double its size within the next four years. After establishing through market research that a huge growth potential exists for new entrants of heavy-duty trucks in several target countries, Company A expanded successfully into one European country this past year. The company is now considering expansion into an Eastern Asian market. Senior management believes Company A will more than double company profits with its expansion in the international market. As a member of the expansion team, you will be a key player in ensuring the success of this new venture. You will be responsible for providing assessments, analysis, and written plans for successful furtherance of Company A’s global marketing plan. Your manager at Company A has asked you to submit a detailed marketing approach that the manager will present to the operating committee. Your approach should address any major cross-cultural challenges that may likely surface as Company A expands into an Eastern Asian market. A. Identify one country in Eastern Asia a. After researching a number...
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...Cross-Cultural Perspective ETH/316 Brenda J Johnson February 23, 2015 Dr. Richard Trottier Cross-Cultural Perspectives HSBC expresses its corporate ethical policies in the form of promoting diversity inclusion among its employees, implementing a multicultural awareness, it enforces these with a number of policies and rules designed to work toward these goals. HSBC is a global organization with a multinational presence. Their cultural perspective offers professional diversity. It has a footprint in many countries and their purpose is to be where the growth is. “Their network covers seventy-three countries and territories in Europe, the Asia-Pacific region, the Middle East, Africa, North America and Latin America” (www.hsbc.com). With the focus on growth they need a work force to cover the many countries and purposes of their growth. HSBC has a labor force that is diverse and inclusive. It takes pride in having a Diversity and Inclusion program that embraces multicultural area with multicultural races. HSBC was named as one of the Top Global Employers 2015 by Stonewall, the Lesbian, Gay, Bisexual and Transgender, LGBT equity charity. (hsbc.com) Diversity Is An Ethical Goal Diversity is an ethical goal that HSBC works to achieve. Diversity in our origins. By offering professional diversity, HSBC has become one of the leading employers with regards to diversity. “We believe that diversity brings only benefits to our customer, to our business and to our people”...
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...Cross-Cultural Perspectives 1 Week 5 Cross-Cultural Perspectives ETH/316: Ethics and Social Responsibility University of Phoenix Cross-Cultural Perspectives Cross-Cultural Perspectives 2 McDonald’s is the largest fast food chain restaurant in the world. Ray Kroc founded the franchise in 1955 in California. McDonald’s server millions of customers daily. The company pride itself on their tasty hamburgers and delicious french-fries. McDonald’s is also known for its quick service and its drive through. The company went from one restaurant location, to locations in different states, to a global corporation. McDonald’s continue to thrive on providing meals at a low cost to customers. McDonald’s have more than 30,000 restaurant locations in more than 100 countries around the world. McDonald’s makes billions of dollars each year but they still issues in the global sector (McDonald’s, 2011). McDonald’s established their first restaurant in Japan in 1971 (McDonald’s, 2011). This establishment brought about some issues because of the cultural differences. Some of the issues are food preparation, food organization, and food delivery. Even though McDonald’s way of doing business contradicted with the Japanese ethics, and traditions, through compromise, and social responsibility they have managed to minimized there differences. Besides McDonald’s other businesses have expanded globally such as auto companies like Ford Motor Company. However, their approach was different in comparison...
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...Evaluation of Group Team Effectiveness Tatiana Alvim Ming Chuan University Evaluation of Group Team Effectiveness Question 1 In our Organizational Behavior classes we studied chapter 9 that talks about the "teams" and for this assignment the teacher asked us to analyze our group's effectiveness. An effective team work is the key to the success of any group. I will evaluate my group based on "Climate of trust", "Abilities of members", "size of teams", "work design" and "common purpose". One of the most important facts why I consider my group a successful one is because of the "size of our time” we were just seven. Like the president of AOL says the secret to a great team is to "think small. Ideally your group should have seven to nine people". When you have a small group everybody can participates actively talking and discussing with each other, sharing their ideas, which help a lot. In that time we all shared the same goal, we had a "Common Plan and Purpose" so we have put a lot of time and effort discussing a purpose that was good for everybody. We had meetings in MCU's library, we created a Facebook group so we could put all the information’s there and when we realize that something was wrong we were very flexible to change the plan and keep going with the new decision. When you are working in-group the ability of members are also very important. Part of a team's performance depends on the knowledge skills, and abilities...
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