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Culture, Leadership and Staffing at Xerox

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Culture, Leadership and Staffing at Xerox

Leadership
After much reorganization and movement of leadership, Anne Mulcahy took over the helm of Xerox. Anne was a popular 24-year Xerox veteran promoted to president and chief operating officer when her predecessor Thoman was fired. Anne was a straight talker. She was very decisive in her decision making and took responsibility when she made an error. So much so that analysts were astonished Anne when conceded that Xerox had ''an unsustainable business model.'' However, Mulcahy later backed away from this statement, saying that she meant only that the company needed to cut operating costs and redirect investment from money-losing to high-margin businesses.
Bloomberg magazine report on June 14 2001, Anne M. Mulcahy announced that the company was killing its entire line of desktop inkjet printers--a one-year-old business that employed 1,500 people worldwide and had been championed by Mulcahy herself.
Mulcahy said that effective communication was perhaps the single most important component of the company's successful turnaround strategy. she emphasized the importance of listening to customers and employees. As CEO, Mulcahy spent the first 90 days on planes traveling to various offices and listening to anyone who had a perspective on what was wrong with the company. I think if you spend as much time listening as talking, that's time well spent.
"When your organization is struggling, you have to give people the sense that you know what's happening and that you have a strategy to fix it. Beyond that, you have to tell people what they can do to help." In return, Mulcahy accepted nothing less than total support from her executive team — or from any other Xerox employee. "I gave people a choice to make: Either roll up your sleeves and go to work or leave Xerox." Her no-nonsense, no-holds-barred approach left her

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