...The Effective Managerial Leadership Style that Sustains Middle Management Job Satisfaction and Job Retention for Organizational Success Vivienne Huang Author Note Correspondence concerning this article should be addressed to Vivienne Huang, E-mail: Vivienne.huang@gmail.com Abstract Managerial leadership styles greatly determine how organizations deal with challenges and capitalize opportunities in the hospitality industry, especially for organizations with multi-level operational structures and numerous geographic locations. Changes of managerial leadership style of senior corporate management can significantly impact job satisfaction and retention of middle managers which ultimately affect a firm’s ability to maintain customer satisfaction, enhance competitive advantage in the marketplace, and sustain profitability. While traditional management approaches supply standards and processes, direct and control people, work in the system to deal with status-quo, effective managerial leadership provides leaders the integrating capacity to significantly impact on the life of their followers and the future of the organization. Interactions between top management and middle management are critical for meeting organizational objectives and executing strategic development. Top executives must carefully examine and determine the most appropriate managerial leadership style that inspire, motivate, guide and support middle managers to achieve higher performance, commitment, trust and...
Words: 6766 - Pages: 28
...Intelligence and Business Success The Impact of Leaders’ Emotional Intelligence on Employee Satisfaction and Commitment by Kerry S. Webb, PhD Assistant Professor of Management Texas Woman’s University School of Management P.O. Box 425738, CFO 413 Denton, TX 76204-5738 940-898-2104 kswebb@twu.edu Electronic copy available at: http://ssrn.com/abstract=1948065 2 ABSTRACT Business leaders impact their subordinate performance and attitudes through their leader behaviors and attitudes. This study discusses the potential impact of leader behaviors via emotional intelligence attributes on employee satisfaction and commitment to their leader and to the organization. The findings suggest strategies for enhancing leader behaviors to maximize positive individual- and organization-level outcomes. Methodology This study presents a brief review of emotional intelligence and summarizes the current research on organizational leadership regarding how leader behaviors impact employee and organizational outcomes, especially employee satisfaction and commitment, two variables of interest in this study. Study data was collected via survey methodology, utilizing workers with full-time work positions across multiple industries. Implications This article contributes to the field of management by determining the impact and effect of leader behavior on employee satisfaction and commitment. Vast research to date has shown the overwhelming importance of high satisfaction and commitment among employees...
Words: 4931 - Pages: 20
...Effects of employee’s satisfaction and commitment Name Institution Professor Date Abstract Employee commitment is an active way of improving the organizational satisfaction. In this article employee satisfaction is viewed as an independent variable while employee commitment acts as the independent variable, a moderating variable is taken to be employee performance. The sample for the study comes from various public and private organizations of cities such as Lahore, Karachi, and Faisalabad. Data collection is through close- ended questionnaires and analysis done through Statistical Package for Social Sciences by using descriptive statistics, as well as the t-test. The results describe a moderate interdependence between the variables. Satisfaction Studies in the past reveal a two-way relationship between job performance and employee satisfaction while modern and recent studies indicate a unidirectional relationship with regards to employee satisfaction that improves job performance yet weak relations occurs upon analysis of job satisfaction as a basis for job satisfaction. It follows that employee’s satisfaction and performance in work place...
Words: 2149 - Pages: 9
...the study, and organization of the Study. 1.1. BACKGROUND INFORMATION Generally, of the various leadership styles no other leadership style has a deeper or stronger historical base than servant leadership. The concept of servant leadership can be traced through passages dating back to the 4th century B.C., most notably passages documented from Lao-Tzu who lived in China 570 B.C. (Brewer, 2010). However, the contemporary study of servant leadership may be traced to the groundbreaking work of Greenleaf (1977). The model of servant leadership, as proposed by Robert Greenleaf (1977) seems especially well suited to providing employees with the empowerment and participatory job characteristics that are related to both employee and customer satisfaction. Servant-leadership represents a model of leadership in which the leader assumes a supportive, service orientated role among stakeholders and followers (Greenleaf, 1977). The fundamental concept of servant leadership is placing others before self and accordingly servant leaders care about the people that work for them, other person’s agendas come before their own and commitment to service comes first. The servant leader serves by building the skills of followers, removing obstacles, encouraging innovation, and empowering creative problem solving (Spears, 2004). Servant Leadershipis an understanding and practice of leadership that places the good of those led over the self-interest of the leader. Servant leadership promotes the...
Words: 1237 - Pages: 5
...Summary Appropriate and effective leadership in any organization is essential, but not adequate, for the accomplishment of the organizational goals. The configurations supporting leadership differ immensely across global organizations. Appointing of leaders depends on the identification of people who have the ability to deliver organizational goals without the constraints of undue influence. The organizational ability to define the roles of the leaders enables them to recruit and manage the leader on the foundation of the specific knowledge, competency and skill needed to successfully lead the organization. The process of electing a leader is without doubt a huge task but the organizations need democratic election processes and strong accountability mechanisms. The mechanisms ensure that the interests of the company and the executive management properly align. The influence that leaders have on particular organization in its operational and strategic matters makes it difficult to appoint leaders to spearhead the activities of a company. This research bases its argument on the Totally Tubular Technology (T3) Company. The company needs to change its operational and leadership structure to achieve maximum returns due to is expansion to reach international markets. The study depicts the process of appointing a leader concerning the skills, knowledge and experience of the person. The appointing process involves the use of existing leadership theories and information from...
Words: 7513 - Pages: 31
...(Nestle) * Mission & Vision Statement and Core Values * Mission Statement * Vision Statement * Core Values * Tasks * Task # 1 * Task # 2 * Task # 3 * Task # 4 * Conclusion * Recommendations * References and Bibliography Introduction: Today’s business world is highly dynamic uncertain and challenging the globalization and rapid peace of technology results in the integration of social culture economic and unsituational markets. Today the customers are very much aware about the market trends they know what is good for them and they want quality products and services at reasonable prices. The organization must effort to attract and retain customers long term and this can only made if the organization can design and develop strategic planning to establish goals and objectives with the use of their resources in the best possible manner and this can create brand image, brand loyalty and future achieve competitive advantage. The total quality management module focuses to improve the quality of management operations policy procedures standards to achieve the competitive advantage. The TQM helps the management to improve operations...
Words: 3249 - Pages: 13
...The Impact of Communication in the Workplace Every organization or businesses depends on communication which leads to an effective and successful growth of business. The objective of communication must be forethought in terms of ultimate result. When one expects a receiver to act after communication, it is the question that a communicator should post for himself before he starts the communication. This becomes an objective of a two way communication. If one has understood the objective of the message and the receiver’s likely perception about it, the message will thus have clarity about the communication. For example, if one is sending a fax or an email, one has to be brief. It is observed that many things at organization are taken for granted but in a commercial world this must be spelt out since people are not supposed to while away time in pursuing it. Thus communication plays an important role in any sector. Many organization face issues in regards to the communication in the workplace. In fact, it is observed that the mode of communication should be such that not only we should come to know that it has been received but also read and acted upon-the aim of any communication. In man to man contact, communication is made more effective through body gesture’s and eye contact. If one has eye to eye contact, it felicitates to know how one is reacting to a message, thus the communication mode can impact its cost and effectiveness and has to be chosen with great care. In reference...
Words: 598 - Pages: 3
...Turnover As stated in a study on Examining the Effects of Leadership case (2014), turnover can best be defined as "the number or percentage of workers who leave an organization and are replaces by new employees, this, in human resource terms, employee turnover is a measurement of how long employees stay with the company, and how often they have to replace them" (p. 176). There are two main types of turnover - voluntary and involuntary. (might can pull this from one of my annotated bib sources) Involuntary turnover is where an employee leaves the organization, but not by choice. An example would be getting fired or laid off. Voluntary turnover is the main focus of this paper, which is where the employee turns in one's notice and makes the decision...
Words: 912 - Pages: 4
........................................................ 3 Task: 1 ........................................................................................................................................ 4 1.1 Organisation structure and culture of ASDA PLC and British airlines: .......................... 4 1.2 Asda’s structure and culture impacts on its performance: ............................................... 5 1.3 Factors that influence the behaviour of ASDA’s employees at work: ............................. 6 Task: 2 ........................................................................................................................................ 8 2.1 Effectiveness of the leadership styles used by ASDA and British airways: .................... 8 2.2 Organizational theory practiced at ASDA & how it strengthens management practice: 9 2.3 Management approach used by ASDA and British airways:......................................... 10 Task 3 ....................................................................................................................................... 11 3.1 Impact of Different Leadership Styles on Motivation during Changes: ........................ 11 3.2 Motivational Theories: ................................................................................................... 12 3.3 Usefulness of Motivational Theory: .............................................................................. 14 Task: 4 .................
Words: 4851 - Pages: 20
...customer satisfaction in order to help drive profit. Recently, companies have shifted their focus on employee satisfaction. According to Argenti (2013), managers and senior level executives recognize that employees have more to do with the success of a business more then any other constituency. Prior to the 21st Century, internal communication primarily consisted of memos, publications, and internal broadcasts (Argenti, 2013). Today, internal communication is much more encompassing; including providing employees with company values and belief statements, more accessible management teams, and a more diverse and engaging Human Resources department (Argenti, 2013). In an effort to truly discover if internal communication is a driving force behind increased profits, and employee retention & effectiveness, this Review of Literature will be reviewing several articles that investigate effective internal communication and how the engage employees. This review includes articles that were selected and evaluated extensively. Each article was required to be peer-reviewed, written within the last 20 years, and complimentary to the topic at hand. These articles also included research to support claims, inspect organizations who previously struggled with internal communications, and if those companies’ efforts to improve helped with employee development and morale. This review also examines research and delves deep into the thought and beliefs that companies that exhibit highly effective internal...
Words: 4863 - Pages: 20
...Introduction United Stationers Inc, known as USCO by its employees, is a leading North American wholesale distributor of business products, with 2010 net sales of 4.8 billion. The company stocks approximately 100,000 items from over 1,000 manufacturers. This includes a broad and deep selection of technology products, office products, office furniture, janitorial and break room supplies, and industrial products. United Stationers consist of over 64 distribution centers nation wide that operate within two shifts. Setting, managing performance and adhering to (KPI’s) Key Performance Indicators are all apart of the performance management agenda. Metrics and goal objectives include proposed staffing and driving affective productivity and top quality. These are formulas that make the wheels turn within the distribution environment. The foundation for performance management system is performance measurement. In order for performance measurement to be done successfully, managers must have good answers to both questions “Why?” and the “What?” Problem Statement Productivity has suffered as a result of involuntary terminations, ineffective strategic planning, and economic downturn. Many executives find that strategic planning is key yet very challenging because if not done properly it may act as a barrier to good decision making. The decision not to fill vacancies and instead move the employees around from other shifts had the thought behind it of getting the same or more work...
Words: 3529 - Pages: 15
...Exploring the effect of ethical leadership in the relationship of reward system and Job performance Masters of Business Administration (Human Resource Management) BY Ayesha Amjad MBA3Y02121027 Sadia Mazhar MBA3Y02121010 Supervisor Mr. Muhammad Waqas LAHORE BUSINESS SCHOOL THE UNIVERSITY OF LAHORE ACKNOWLEDGEMENTS In the name of Allah, the Most Gracious and the Most Merciful Alhamdulillah, all praises to Allah for the strengths and His blessing in completing this research paper. Special appreciation goes to our supervisor, Sir Muhammad Waqas, for his supervision and constant support. Her invaluable help of constructive comments and suggestions throughout the research paper work have contributed to the success of this research. I would like to express my gratitude to the Dean, Lahore School of Business Dr. Naheed Sultana and also to the Head of Department, Lahore School of Business, Dr. Atif Mahmood for their support and help towards our postgraduate affairs. Sincere thanks to all our friends Amaima Yawar, Anum Sarwar, and Numan Irfan. Thanks for the friendship and memories. Last but not least, our deepest gratitude goes to beloved parents of Ayesha Amjad; Muhammad Amjad Fraooq and Mrs. Shazia Amjad and also to my brother Usman Amjad and sister Fiza Amjad for their endless love, prayers and encouragement. We also pay gratitude to deceased parents of Saadia Mazhar, Hafiz Muhammad Mazhar and Arjumand Mazhar and her sisters Ayesha Omer, Farkhanda Nouman...
Words: 7865 - Pages: 32
... Elements of Organizational Culture Dolores Licerio Webster University Mr. William Sweetnam Executive Summary This report gives a brief overview of the importance of Human Resource Management in an organization and further elaborates on what an organizational culture is, its roles and functions as well as the intensity of impact it has over the working of the organization. It discusses the impact change has over employees in terms of stress and how managers can assist in countering it. It further discusses the leadership skills and styles that managers should possess and adopt in order ensure that the organization moves effectively and efficiently fulfills its organizational benchmarks and achieves its goals. Table of Content Executive Summary i Introduction 1 Organizational Culture & Change 2 Role of Organizational Culture 3 Functions of Organizational Culture 5 Organizational Change & its Characteristics 7 Consequences of stress for the organization 8 Techniques for control of Work Stress 3 Managerial Effectiveness 10 Approach from the standpoint of personal qualities 11 Situational Theory 12 Situational approaches to effective leadership 12 The Situational leadership model of Fiedler 12 Contingency Theory 15 Origins and essence of Contingency Theory 15 Variables and Assumptions of the Contingency Theory 16 The role of Human Resources in the Contingency Theory 16 ...
Words: 5026 - Pages: 21
...S a udi A ra bia Abstract This is a study of Transformational Leadership and its relationship with job satisfaction & rganizational commitment o among the employees of banking sector. This study was carried out in Jeddah, commercial city of Kingdome of Saudi Arabia. The a research concentrated on four commercial banks that re Al Bilad a Bank, AL Rajhi Bank, Riyad Bank and SABB. 300 questionnaires were circulated to employees of anks operating in Jeddah. Full-time bank b employees mostly working as trainee officers were our targeted p opulation. The questionnaire consisted of 38 items, divided into four categories; transformational eadership, overall job satisfaction, l organizational commitment and turnover intentions. Primary resources ere used for collecting data in order to carry out research w work. Multifactor leadership questionnaire eveloped by Bruce d &Avolio (2009) was used to measure the respondents’ perception about the transformational eadership. l By: Ayman Ali Al-Motawa Student Number: 1500140 Bus 633 Presented to: Dr-Asif Salam Transformational Leadership A Study of Banking Sector in Saudi Arabia Dr. Adil Zia H I. Introduction Uman resource is an important and indispensable factor for every organization. It is important to run an organization smoothly, effectively and efficiently (Mosadragh, 2013). Every success of an organization depends directly or indirectly on the hard work, loyalty and involvement...
Words: 5258 - Pages: 22
...company personnel and organizational leadership. Riordan Manufacturing is a global plastics producer employing 550 people with projected annual earnings of $46 million. The company is owned by Riordan Industries, a Fortune 1000 enterprise with revenues in excess of $1 billion. Riordans major customers are automotive parts manufactures, aircraft manufacturers, the Department of Defense, beverage makers and bottlers, and appliance manufacturers. The current reward system at Riordan is not performance and leans on other factors that may be a hindrance to some individuals who may believe that they are deserving, thus resulting in a decline in morale and work ethic because of the morale system. Riordan faces conflict of interest between top management in various areas causing a gap between members of top management and also employees. The CEO knows that something must happen and is considering his options that may include the overhauling of a new Human Resources (HR) system that will provide motivation, new reward system, or a change in pay for employees (Scenario 2: Riordan manufacturing). The employees are potentially looking for jobs elsewhere, and the leadership is guessing at solutions. The company decides to outsource a third party for an unbiased view of the issues affecting the declining sales and uneven profits. Riordan hires Barbara Masterson that pinpoints some areas that need immediate attention. Those areas are the sum of employee feedback encompassing advancement...
Words: 4420 - Pages: 18
