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Group and Organization Management

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Assessing Communication Competency for Intercultural Adaptation
Brent D. Ruben Group & Organization Management 1976 1: 334 DOI: 10.1177/105960117600100308 The online version of this article can be found at: http://gom.sagepub.com/content/1/3/334

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Assessing Communication Competency for Intercultural Adaptation
BRENT D. RUBEN

of the recurrent problems associated with interpersonal, group, organizational, and intercultural training in communication is the assessment of outcomes. An approach is suggested for the evaluation of training and selection of programs utilizing behavioral assessment of
One

participants’ or communication competence. The method involves the systematic collection and analysis of behavioral observation data along one

predetermined dimensions by one or more observers. Prelimiof pilot instruments indicates that the methodology provides a relatively efficient technique for generating reliable assessments of interactive competence in a variety of social settings. A range of uses of behavioral assessment techniques in communication training are discussed, and an application in intercultural adaptation training and selection is explored in some detail. nary use

several

A recurring problem associated with interpersonal, group, and

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