...Subject: Business Communication Serial nr: 72361F-E1 Student nr: 10011647965 Question 1 Identify the various Media of communication and methods of communication that can be used by the front office manager with guest this from the time of the first enquiry to the follow-up that may take place after the guest has left. Communication plays an important role in the management of organizations and the achievement of their goals. A manager passes information to employees working at different levels orally and in writing also. He receives the replies in the same manner. Whatever be the media of communication it should maintain the clarity of facts, opinion and information. It should presented in a decent manner with proper wording and timing. The information must be clear without any confusion and ambiguity. The communication of information must be well worded, properly timed and transmitted in decent manner. It is also necessary that the message must be consistent i.e. the action must coincide with saying. If the supervisor makes a lot of promises, but not fulfill them in such a case it would be called that consistency does not exit. Feedback of information is necessary to adjust the action to desired objective. a) MECHANICAL MEDIA OF COMMUNICATION. (E-mail and Telephone call ) These form of media of communication will the first one that the guest can able to communicate with the hotel in case they would like to make reservation, the guest may communicate through email...
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...How to stimulate Middle School Students’ oral English Interest Abstract With the opening-up of China, English teaching has been getting more and more attention, especially since Beijing won the bid to hold the 2008 Olympic Games，the economy and society developed quickly in China and different cultures have come into contact more and more, there is no denying that English will play an important role in communication. As a result, English teaching and reform are coming to a turning point, how to improve students' spoken English is the core issue of students and teachers. Students are more and more eager to learn English well especially the oral English, but a lot of difficulties and barriers in the way. Therefore, how to stimulate middle school students' oral English interest becomes more and more important. In this paper, the author pays attention to studying the present situation of Middle school students Oral English study, and propose some personnel but effective strategies to stimulate students’ oral English skills. Key words：Oral English, interests, communication. Table of Contents Abstract…………………………..........................….............................................……….ii Table of Contents…………………………………………………………........…………iii Outline…………………………………………………………………………………… v 1. Introduction…………………………………………………………………………… 1 2. The Significant Value of Oral English………………………………………………… 2 2.1 English is the most widely used languages…………………………………………. 2 2.2...
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...STUDY: You are a Business Development Consultant. Your Firm is hired by a small business enterprise that is facing myriads of marketing and organizational challenges. YOUR JOB AS A BUSINESS DEVELOPMENT CONSULTANT IS TO 1) Analyze the problems in the business, 2) Research solutions and/or benchmark good practices, 3) Make suitable recommendations for improvements, and 4) Help the business to implement these recommendations satisfactorily. TEAM ASSIGNMENTS PRESENTATION: 15 MINUTES LEARNING OUTCOME 2: Be able to use the concepts of segmentation, targeting and positioning 2.1 Show macro and micro environmental factors which influence marketing decisions 2.2 Propose segmentation criteria to be used for products in different markets 2.3 Choose a targeting strategy for a selected product/service 2.4 Demonstrate how buyer behavior affects marketing activities in different buying situations 2.5 Propose new positioning for a selected product/service Submission Deadline: November 16, 2015 TEAM ASSIGNMENT: AC 2.1 Show macro and micro environmental factors which influence marketing decisions Guiding Term Paper Questions The business believes that competition from nearby businesses is preventing it from growing and increasing sales. However many other micro and macro factors are impacting sales and its marketing decisions. So show the macro and micro environmental factors that are impacting the performance of the business and explain how they are affecting ...
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...Title: How effective is your workplace communication? Assignment topic Prepare a discussion paper in essay style in which you critically analyze your own communication methods and style. In your answer, provide examples of how you communicate (oral and written) with team managers and managers, from your reading and your own experience, to illustrate the points you are making. When you refer to an example, provide enough details about the context so that the reader, who does not know about your workplace, can understand the points about the situation that you are trying to make, You will have to provide an explanation of what makes effective communication in the introduction to your paper. Executive summary 1 Introduction Communication is a general phenomenon by which we try to convey thoughts, intentions, emotions, facts and ideas of one person or group to the others. Whether we recognize it or not, we have no choice but to communicate. At times, when we try to avoid communicating, we may still send an unintentional message. When we do not say yes, we may be saying no by default- and vice versa. The only choice we can make about communication is whether we are going to attempt to communicate effectively. What does it mean to communicate effectively? Effective communication is when the intended objective is achieved. Therefore, the message sent is received and understood by the receiver in the same sense, as the sender...
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...Notes Desk Your Academic Encyclopedia Skip to content * Home * About Business Communication and its Types → Types of Communication Posted on March 8, 2009 by admin Communication Communication is a process of exchanging information, ideas, thoughts, feelings and emotions through speech, signals, writing, or behavior. In communication process, a sender(encoder) encodes a message and then using a medium/channel sends it to the receiver (decoder) who decodes the message and after processing information, sends back appropriate feedback/reply using a medium/channel. Types of Communication People communicate with each other in a number of ways that depend upon the message and its context in which it is being sent. Choice of communication channel and your style of communicating also affects communication. So, there are variety of types of communication. Types of communication based on the communication channels used are: 1. Verbal Communication 2. Nonverbal Communication 1. Verbal Communication Verbal communication refers to the the form of communication in which message is transmitted verbally; communication is done by word of mouth and a piece of writing. Objective of every communication is to have people understand what we are trying to convey. In verbal communication remember the acronym KISS(keep it short and simple). When we talk to others, we assume that others understand what we are saying because we know what we are saying. But this is not the...
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...MGT/521 COMMUNICATION CHANNEL SCENARIOS COMMUNICATION CHANNEL SCENARIOS MICHELLE MANNINGS University of Phoenix Bruce Ferber September 4, 2011 Scenario 1 You are the Marketing Manager for a new beverage that has done remarkably well in the United States after its introduction, especially in sports arenas such as football and basketball. The Vice President of Operations charged you and your team to develop a strategy for entering this new beverage into the global market. You need to take this task back to your team, provided them with the product details, and get them started as quickly as possible because they only have one week to develop a strategy. What communication channel will you use? Why is the channel t I would pick Oral Communication because it conveys written and nonverbal communication with a group of individuals. This type of strategy fit well with this scenario because marketing manager has to get her or his people up to speed on what is going on with the product. In addition, the expectations of the company regarding were they would like the product to be head. The advantages of oral communication is that we can instantly respond to each other with honesty regarding the particular product, give each other ideas how the product should be presented, also throw ideas around about it. Scenario II You are the manager of a large travel agency. You manage 11 employees. This morning, one of your employees notifies you that company login name...
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...TRAINING MODULE FOR SUBORDINATE LEVEL: Communication Skills Program Objectives The objectives of this training are to enable the participants to: ✓ Understand the benefits of improved communication skills ✓ Appreciate own communication style in business dealings with others ✓ Know the differences between verbal and non verbal communications ✓ Understand and practice effective speaking to encourage co-employees to give of their best and to help manage upwards ✓ Appreciate when written communication is most appropriate ✓ Demonstrate enhanced listening skills ✓ Understand everyone’s point of view ✓ Will have higher self-esteem Content |Activities |Time | |Assembly time |7:00AM – 8:00AM | |Seminar proper |8:00AM – 8:30AM | |Opening prayer | | |Singing of our National Anthem | | |Opening Remarks | | |Introduction of the...
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...Introduction Communication can be defined as the transfer of message from one person to another. Communication generally helps in the transmission of information’s, ideas, opinions and feelings. Due to communication, understanding is easy and misunderstanding can be avoided. Communication is very essential in personal and professional life. Communication is part of everyday life and plays an important role in business world today, especially in corporate organizations Communication is all about making a space for discussion and talking about how you feel as opposed to just saying what the other person did wrong. It’s about expressing how we feel and how we make people around us feel. Communication is the most suitable way of conveying messages within an organization. There are different types of communication which can be used. Communication can either be neither formal nor informal, according to the occasion the type of communication used can vary. Therefore, effective communication is very important in corporate organizations. The significance of communication is critical to the achievement of your business because you need to influence out in order to achieve your duty. 2. Communication Communication is actually a sharedprocedure of getting mutual understanding, in which people exchange information. Communication can be of two types: 1) written communication 2) oral communication 2.1 Written Communication Written communication is a...
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... | | |School of Business | | |COM/285 Version 3 | | |Introduction to Business Communication | | |Group ID MEBM091AS: | Copyright © 2010, 2009, 2008 by University of Phoenix. All rights reserved. Course Description This course introduces students to the foundations of communication in a business setting. Students are exposed to various topics related to interpersonal and group communication within the context of applications in an office or virtual office setting. Students will develop skills in the forms of written communication, including memos, e-mails, business letters, and reports. Communication ethics and cross-cultural communications are also explored. Upon completing the course, students will have an awareness of their personal communication style and be able to identify areas for further exploration of communication as a business skill. Policies Faculty and students/learners will be held responsible for understanding and adhering to all policies...
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...and Written Business Communication Getting started To complete this assignment you will need to produce a portfolio which looks at communications in business. The portfolio should be based around the following case study. Case Study The Red Lion Hotel is a medium sized business which has expanded over recent years and hopes to continue to do so in the future. Its business aim is to deliver quality accommodation and a first class service to guests staying in any of the 38 bedrooms. Following a recent building extension, the hotel now has 3 function rooms of varying sizes which can be used for weddings, christenings and conferences. In addition there is now a 30 foot swimming pool with Jacuzzi. Guests can choose to stay in the hotel on a bed and breakfast basis or half board as evening meals are available in the restaurant. You are employed as an administrative assistant reporting directly to the office manager. Your main responsibilities include, planning and organising bookings for events such as weddings and conferences, ordering stock, dealing with internal and external post, taking and producing minutes from departmental meetings and answering the telephones. Section One Written and Verbal Communications in Business Contexts Task 1 Identify, using examples, the purpose of written business communications in Four different business contexts within the life of the Red Lion Hotel; (U8-P1) Describe why each is written method used is appropriate;...
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...The Art of Interpersonal Communication Brian Senecal Liberty University ABSTRACT The art of interpersonal communication is vital to success in the business world. With the increasing amount of digital communication the skills involved in interpersonal communication are diminishing. However, the business world is made up of people and there is no way to avoid interpersonal communication. There are many forms and uses of interpersonal communication and the mastery of each will enable one to succeed greatly in the business world. Interpersonal communication is an essential aspect of business management. There are many varied methods of communication and today’s business person is sending more electronic messages than ever before. In order to perfect your leadership skills, however, one must possess a strong ability to send and receive information from employees, upper level managers, and other businessmen and women using the almost lost art of interpersonal communication. There are many arguments for the importance of mastering the art of interpersonal communication. The Encyclopedia of Communication Theory lists several good reasons in their article, “Interpersonal Communication Theories.” “IPC is important to study for a number of reasons. First, people create meaning through communication—we learn who we are through communication with others and, more importantly, our communication with others influences how we think about and feel about ourselves. Second, IPC is...
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...“Communication process of Sale representatives In Pharmaceutical Companies” (Based on Khulna City) Communication process of Sales representatives In Pharmaceutical Companies (Based on Khulna City) Prepared for S.M. Towhidur Rahman, Assistant Professor, BA Discipline, Khulna University Prepared by Md. Ariful Islam ID # EMBA 100301 Shah Junaid Ibne Amin ID # EMBA 100307 Monoz Kumar Mondal ID # EMBA 100324 1st Year, 2nd Term, BA Discipline, Khulna University. Business Administration Discipline Khulna University, Khulna-9208 JANUARY 28, 2011 January 28, 2011 S.M. Towhidur Rahman, Assistant Professor, BA Discipline Khulna University Khulna-9001 Dear Sir With utmost respect, we are like to aware you the fact that, we are really delighted to submit you the report on "Communication process of Sales representatives in Pharmaceutical Companies-Based on Khulna City", which you have asked us to prepare this report as course requirement. After getting your instructions, we have given our utmost effort to make the study successful. The immense knowledge & idea that we have gained with the study conduction will be really helpful for us for facing some challenges in the future time. To know communication process in sales representative of pharmaceutical companies, we surveyed many Sales representatives of many pharmaceutical Companies to gather information, which we observed as relevant to the topic of the report. The information provided...
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...approaches to listening and interpersonal skills within some key disciplines and considers the extent to which the teaching and learning of listening and interpersonal skills has been integrated within these discipline. In conclusion we consider emerging themes relating to advances in technology and widening participation, including the cross cultural agenda. A glance at the definitions section below will reveal the substantial overlap that exists between this topic and some of the other LearnHigher learning areas, most notably those relating to oral communications and group work. Although we acknowledge this overlap at various points during the review, readers interested in a more depth overview should explore the resources available on the LearnHigher website (www.learnhigher.ac.uk last visited 11/6/07) 2 2.1 Definitions and features of listening and interpersonal skills Defining listening and interpersonal skills Interpersonal skills can be defined broadly as “those skills which one needs in order to communicate effectively with another...
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...Communication Process William Fitchett COM/295 11/16/2015 University of Phoenix ELLEN STOKES Directions: Review the steps of The communication process in chapter 2 in business communication. Describes each step using your own personal or business example in sentence format in the table. For example, you may be the sender with an idea in step one. After completing the steps in the Communication Process, write a analysis on the importance of effective communication to your career and to the companies where you work. Reminder: 3 references require for all assignments. Steps of communication model | Personal or business scenario | 1. Sender has an idea. | There should have a six effective interpersonal communication inducle: Encodes, sender produces, sender transmits, Audience receivies, Audience decodes, respond, and provides feedback very importance the key of idea in personal or business scenario. The sender is the person attempting to communicate some sort of information right the way and sending information very an esstenail. | 2. Sender encodes the idea in a message. | The encodes the idea in a message, what if they are sent to my puzzle because I recevicer will understand, I’m encoding it for the example, many symbols have universal meaning red circles with the red line thought it to denote no or skip and add some image or symbol such as P is mean no Parking. | 3. Sender produces the message in a medium. | This is defied are most of medium is a...
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...ILM Level 3 Award in Leadership and Management: |Centre Number: |R31609 | |Centre Name: |Leeds Metropolitan Institute of Leadership and Management (ILM) Centre | |Student Name: |Alexandra Hunt | |Leeds Met Student ID: |33251825 | |Student Date of Birth: |15/01/1991 | |Student Email Address: |a.hunt2229@student.leedsmet.ac.uk | |Gender: |Female | |Assessment Summary | | | |This task requires...
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