... | | |Management Communication Skills | Copyright © 2010, 2008, 2006, 2004 by University of Phoenix. All rights reserved. Course Description This course focuses on identifying and developing the communications skills necessary to manage individuals and groups successfully within business and work organizations. Students will identify their management communication styles and will assess and improve their effectiveness in the areas of interpersonal communications, group dynamics, diversity, motivation, team building, and conflict resolution. Policies Faculty and students/learners will be held responsible for understanding and adhering to all policies contained within the following two documents: • University policies: You must be logged into the student website to view this document. • Instructor policies: This document is posted in the Course Materials forum. University policies are subject to change. Be sure to read the policies at the beginning of each class. Policies may be slightly different depending on the modality in which you attend class. If you have recently changed modalities, read the policies governing your current class modality. Course Materials Hynes, G. E. (2011). Managerial communication: Strategies and applications (5th ed.). New York, NY: McGraw-Hill....
Words: 2309 - Pages: 10
...Group and Organizational Communication Introduction Communication is a silent infiltrator, having broad influence over our social environment. It provides us with a mode for conveying messages without the use of verbal language. It regulates relationships by affecting the likelihood of introduction and continued interaction. We are able to infer emotion through communication and influence other's perception of our competence, power and vulnerability[1]. It also plays a role in the perception of the actual message we are trying to convey. It affects our lives in a myriad of ways from childhood throughout adulthood, and as long as we intend to communicate with others. Communication is the process of creating and sharing information with one another. Rapid changes in technology, transportation and immigration are making the world into a small-intersected community, where understanding how different cultures communicate is extremely important. In order to achieve effective intercultural communication we have to understand how different cultures communicate[2]. Communication styles differ by how power is distributed within an organization. There are essentially two types: hierarchical, and democratic. In a hierarchical structure the most power is held by the highest ranking individual, where as in a democratic structure[3]. Processes, functions, and components of organizational communication Everyone's different. We all have different parents, different upbringings...
Words: 1793 - Pages: 8
...What is communication? The discipline of communication focuses on how people use messages to generate meanings within and across various contexts, cultures, channels, and media. The discipline promotes the effective and ethical practice of human communication. Communication is simply the act of transferring information from one place to another. There are various categories of communication and more than one may occur at any time. Different categories of communication Spoken or Verbal Communication: face-to-face, telephone, radio or television and other media. Non-Verbal Communication: body language, gestures, how we dress or act - even our scent. • Written Communication: letters, e-mails, books, magazines, the Internet or via other media. • Visualizations: graphs, charts, maps, logos and other visualizations can communicate messages. Transactional Model of Communication The transactional model of communication is a graphic representation of the collaborative and ongoing message exchange between individuals, or an individual and a group of individuals, with the goal of understanding each other. A communicator encodes (e.g., puts thoughts into words and gestures), then transmits the message via a channel (e.g., speaking, email, text message) to the other communicator(s) who then decode the message (e.g., take the words and apply meaning to them). The message may encounter noise (e.g., any physical, psychological, or physiological distraction or interference)...
Words: 6583 - Pages: 27
...1. Introduction Cross-cultural literacy (an understanding of how cultural differences across and within nations can affect the way in which business is practiced) is important to success in international business There may be a relationship between culture and the costs of doing business in a country or region Culture is not static, and the actions of MNEs can contribute to cultural change 2. What is Culture? Question: What is culture? Culture is a system of values (abstract ideas about what a group believes to be good, right, and desirable) and norms (the social rules and guidelines that prescribe appropriate behavior in particular situations) that are shared among a group of people and that when taken together constitute a design for living A society is a group of people who share a common set of values and norms 3. Values and Norms Values provide the context within which a society’s norms are established and justified Norms are the social rules that govern the actions of people toward one another and can be further subdivided into ◦ folkways (the routine conventions of everyday life) ◦ mores (norms that are seen as central to the functioning of a society and to its social life) 4. Culture, Society, and the Nation-State A society can be defined as a group of people that share a common set of values and norms There is not a strict one-to-one correspondence between a society and a nation-state ◦ Nation- states are political creations that can contain a single...
Words: 2521 - Pages: 11
...CROSS-CULTURAL COMMUNICATION IN ELECTRONICBASED COMPANIES 1 Bibi Noraini Bt Mohd Yusuf, 2Zurina Bt Zulkifli, 3Intan Maizura Bt Abd Rashid, 4Syahida Bt Kamil, 1,2,3,4 School of Business Innovation and Technopreneurship Universiti Malaysia Perlis 1 bibinoraini@unimap.edu.my, 2Zurina@yahoo.com, 3Intan Maizura@unimap.edu.my, 4syahida@unimap.edu.my, Abstract Rapid growths in economic development and trade globalization have necessitate the number of firms to expand and extend their businesses abroad. A sizeable number of firms have been opening new plants in other countries or hiring their employees from overseas, creating a diversity of workforce. A diversified workforce will create cross-cultural differences leading to cross-cultural communication. This research aims to analyze the barriers of cross-cultural communication in electronic-based companies. The subjects for this study, comprising company operators and middle to top management were randomly selected from electronic-based companies domiciled in Northern Peninsular Malaysia. This study adopted a quantitative approach method, where questionnaires were distributed among 200 employees. Analysis of data compiled was carried out using the SPSS version 20.0 mode. Through an in-depth analysis and application of this study, there is a bigger impact of multinational firm communication in the cross-cultural communication. In addition, the dimensions of national cultures, high and low context communication, language...
Words: 12318 - Pages: 50
...Effective communication helps us better understand a person or situation and enables us to resolve differences, build trust and respect, and create environments where creative ideas, problem solving, affection, and caring can flourish. As simple as communication seems, much of what we try to communicate to others—and what others try to communicate to us—gets misunderstood, which can cause conflict and frustration in personal and professional relationships” (Robinson, Segal, and Segal, 2014, p. 1). In today’s society, technology allows people to send, receive, and process large amounts of information from others each day. Effective communication is about more than just exchanging a text or email; it is also about comprehending the feeling behind the information. Effective communication can improve relationships within personal, work and social relationships by developing your connections to others and improving teamwork, decision-making, and problem solving. It allows a person to communicate undesirable or difficult messages without engagement or destroying ties from long-term relationships. Effective communication requires a set of skills such as nonverbal communication, attentive listening, managing emotions, and the ability to recognize and understand the emotions of your own and those of the person. Interpersonal relationships are important and are vital in the healthcare industry. Interpersonal relationships are " Of or relating to the interactions between individuals" (interpersonal...
Words: 1334 - Pages: 6
...S10: IHRM Key factors - Chap 11: Motivating and leading Key points 1- Motivation and leadership are factors in the successful implementation of desired strategy. However, while many of the basics principles are universal, much of the actual content and process are culture-contingent – a function of an individual’s needs, value systems, and environmental context 2- One problem in using content theories for cross-cultural research, such as that created by Maslow, is the assumption of their universal application. Because they were developed in the United States, even the concepts, such as achievement or esteem, may have different meanings in other societies, resulting in a noncomparable basis of research. 3- Implicit in motivating an employee is an understanding of which of the employee’s needs are satisfied at work. Studies on the “meaning of work” indicate considerable cross-cultural differences. 4- A reexamination of motivation relative to Hofstede’s dimensions of power distance, uncertainty avoidance, individualism, and masculinity provides another perspective on the cultural contexts that can influence motivational structures. 5- Incentives and reward systems must be designed to reflect the motivational structure and relative cultural emphasis on five categories of rewards: financial, social status, job content, career, and professional. S9: HRM focus on international – Chap 10: Developing a Global Management Cadre Key points 1- Expatriate career...
Words: 2569 - Pages: 11
...Chapter 5 :The Power of Effective Communication Video Ride-Along with Andrew Sykes, Pharmaceutical Sales Specialist at AstraZeneca Meet Andrew Sykes. He is a pharmaceutical sales specialist in the medical care division at AstraZeneca, one of the largest pharmaceutical companies in the world. He has been in sales for five years. Andrew calls on doctors and educates them about the products he represents. His success is measured by the number of prescriptions written by doctors for the drugs for which he is responsible. Ride along with Andrew and get his perspective on how communication works (and doesn’t work) in sales. Learn about Andrew’s tips for effective communication. You might be surprised by what you hear. 5.1 Ready, Set, Communicate Learning Objectives 1. Understand the elements of effective business communication. 2. Recognize the implications of different types of verbal and nonverbal communication. 3. Learn how your dress communicates in an interview and the workplace. 4. Discuss how technology tools can help a salesperson manage customer relationships. A text message. A voice mail. A passing comment. A Facebook post. An unreturned phone call. Have you ever had one of these communications be misinterpreted? You meant one thing, but your friend thought you meant something else? Sometimes, the miscommunication can result in the confusion of a meeting time or a place to get together. Or worse, it can be entirely misunderstood and may have a negative...
Words: 6835 - Pages: 28
... | | | | |11 | | |Communication and | | | |Information Technology | | | |Lecture Outline | | | |Introduction | | | |Understanding Communication | | | |What Is Communication? |In the dynamic global environment of today’s organizations, the | | |Functions of Communication |ability to communicate effectively is a vital skill for managers in| | |Interpersonal Communication |every area of business. Your students will learn in their study of | | |Methods of Communicating Interpersonally |Chapter Eleven that everything a manager does during the workday...
Words: 4643 - Pages: 19
...distribution of talk, meeting structure, and length of conferences. The findings show that because of the lack of body language signals, there are differences in most of these features, for example, fewer interruptions, overlaps, and pauses in concalls than in face-to-face meetings. Small talk is restricted to the end or beginning of calls if it happens at all, side comments do not happen among the participants but may occur with people outside the conference. Back channels occur more frequently in conference calls, as they constitute the only means of communicating attention. The latter highlights the concerns for politeness to secure good working relationships in business relations. Keywords: business meetings; discourse analysis; qualitative; workplace interaction INTRODUCTION Two factors have greatly influenced the business world: globalization and technology. Both have opened new vistas as well as...
Words: 10778 - Pages: 44
...Consulting Practices 1 iv Organizational Behavior Case: Conceptual Model: Dream or Reality? 30 Chapter 2 Environmental Context: Globalization, Diversity, and Ethics 31 1 Learning Objectives 31 Globalization 31 Diversity in the Workplace 34 Chapter 1 Introduction to Organizational Behavior: An Evidence-Based Approach 5 Learning Objectives 5 The Challenges Facing Management 6 Undergoing a Paradigm Shift 8 A New Perspective for Management 10 Evidence-Based Management 12 Historical Background: The Hawthorne Studies Reasons for the Emergence of Diversity 35 Developing the Multicultural Organization 38 Individual Approaches to Managing Diversity 39 Organizational Approaches to Managing Diversity 41 Ethics and Ethical Behavior in Organizations 46 47 The Impact of Ethics on "Bottom-Line " Outcomes 13 The Illumination Studies: A Serendipitous Discovery 13 Subsequent Phases of the Hawthorne Studies 14 Implications of the Hawthorne Studies 15 Research Methodology to Determine Valid Evidence 16 The Overall Scientific Perspective 16 Starting with Theory 17 The Use of Research Designs 18 The Validity of Studies 19 Summary 49 Ending with Meta-Analytic Research Findings 50 Questions for Discussion and Review 52 Internet Exercise: Ethical Issues in the Workplace 52 Organizational Behavior Case: How Far-Reaching Are Globalization and Technology? 52 Organizational Behavior Case: I Want...
Words: 2562 - Pages: 11
...chapter 1: understanding business communication in today’s workplace Chapter summary Chapter 1 focuses on the importance and benefits of becoming an effective business communicator and highlights characteristics of effective communication. A definition of effective communication is followed by a discussion of the six phases in the communication process. Five key ways to improve business communication are addressed in detail: committing to ethical communication, adopting an audience-centered approach, improving intercultural sensitivity, improving workplace sensitivity, and using communication technology effectively. Examples of unethical communication practices and a discussion of how to recognize ethical choices precede a list of questions to help a communicator make an ethical decision. Readers will learn about ways to recognize cultural differences in areas such as cultural contexts, ethics, social customs, and nonverbal communication. The suggestions for polishing both written and oral intercultural skills can help a businessperson communicate more effectively with those of differing cultural backgrounds, as can the list of tips for working in a culturally diverse workforce. Readers are offered an overview of technologies that connect businesses and aspects of using communication technology effectively are presented. The information presented in Chapter 1 provides a base for all the remaining chapters in the text. trANSparencies for chapter 1 The following...
Words: 6547 - Pages: 27
... iv Organizational Behavior Case: Conceptual Model: Dream or Reality? 30 Chapter 2 Environmental Context: Globalization, Diversity, and Ethics 31 1 Learning Objectives 31 Globalization 31 Diversity in the Workplace 34 Chapter 1 Introduction to Organizational Behavior: An Evidence-Based Approach 5 Learning Objectives 5 The Challenges Facing Management 6 Undergoing a Paradigm Shift 8 A New Perspective for Management 10 Evidence-Based Management 12 Historical Background: The Hawthorne Studies Reasons for the Emergence of Diversity 35 Developing the Multicultural Organization 38 Individual Approaches to Managing Diversity 39 Organizational Approaches to Managing Diversity 41 Ethics and Ethical Behavior in Organizations 46 47 The Impact of Ethics on "Bottom-Line " Outcomes 13 The Illumination Studies: A Serendipitous Discovery 13 Subsequent Phases of the Hawthorne Studies 14 Implications of the Hawthorne Studies 15 Research Methodology to Determine Valid Evidence 16 The Overall Scientific Perspective 16 Starting with Theory 17 The Use of Research Designs 18 The Validity of Studies 19 Summary 49 Ending with Meta-Analytic Research Findings 50 Questions for Discussion and Review 52 Internet Exercise: Ethical Issues in the Workplace 52 Organizational Behavior Case: How Far-Reaching Are Globalization and Technology?...
Words: 2562 - Pages: 11
...The current issue and full text archive of this journal is available at www.emeraldinsight.com/1755-4217.htm Managing bilingual employees: communication strategies for hospitality managers Mary Dawson, Juan M. Madera and Jack A. Neal C.N. Hilton College, University of Houston, Houston, Texas, USA Abstract Purpose – One out of four foodservice employees speaks a foreign language at home. Furthermore, 37 percent of those employees speak limited English. Given this, hospitality managers must find ways to effectively communicate with their employees. This paper seeks to address these issues. Design/methodology/approach – The methodology employed a perspective-taking manipulation. Participants were placed in the role of an individual that does not speak the native language that is used in the workplace. Groups were measured on performance, quality, and accuracy. Groups were video-taped to measure frequency of non-verbal behaviors. Participants were surveyed to measure their levels of positivity. Findings – The results of this study identified effective non-verbal communication strategies for managers (combination of gestures, demonstrating, and pointing). When the leader used these strategies, the groups were able to complete the recipes faster. Managers who spoke another language expressed a more positive behavior towards the group. The group also expressed more positive behaviors towards each other when they had a second language leader. Research limitations/implications – A...
Words: 8135 - Pages: 33
...ATTITUDES, VALUES AND ETHICS ATTITUDE Attitude is a person’s overall evaluation of a person, or issue. It could be favorable or unfavorable towards something. It is considered along with other elements- beliefs and behaviors.Beliefs represent what we have learned or come to know through experience. As such, they are either true or represent what we think is true. Example, that working on a challenging project would bring recognition in the organization or that working after office hours would affect health and personal life while behaviors represent the actions we take with regard to a particular object or entity. Example, whether one complete the project successfully or leave the office at 6:00 PM in the evening. In the simplest case, attitudes, beliefs, and behaviors should be related but there are instances that the relation between attitudes, beliefs and behaviors is not very strong (Wiegel et al., 1974). For example, we might dislike studying, (a negative attitude) and rarely study at all (negative behavior) yet truly believe it will lead to success, yet rarely study. We could even dislike studying, be unsure whether it leads to better grades, and yet spend a great deal in studying. Hence, we can say that attitude is a complex cognitive process (Neovistas.com, 2004). Attitudes can be examined in terms of its three components: Affect, Behavioral, and Cognition. Affect consists of the emotional feelings stimulated by the object of the attitude for example:...
Words: 6269 - Pages: 26
