...Selecting a Pharmacy Home Delivery Service The dynamics of filling out and picking up a basic prescription have changed. No longer do you have to stand in long pharmacy lines and wait your turn before picking up your prescription. Even with time saving measures such as having your doctor call in your prescription, you will still have to wait in line under traditional methods. With pharmacy home delivery, you do not even have to wait in line at all. Many people with prescriptions that are of a personal or sensitive nature appreciate this service. Even though the popularity of this type of service is increasing, you should ask yourself a few basic questions before you sign up for this type of service. What is the Start-Up Procedure? Ask your pharmacist for the best way to start using the pharmacy home delivery service. You may have to fill out forms so that you will create a home delivery account. This home delivery account will keep track of your prescriptions as they are sent by your doctor and filled by the pharmacist. Some pharmacy home delivery services may require that your doctor follow a special format when writing prescriptions. Contact your doctor at this point to find out if she will need to do this. What Do the Ordering and Refilling Processes Entail? You may be able to order and refill your prescriptions online, by phone or even by mail. Choose the best method for your needs. Do not confuse this with the various types of non-accredited Internet pharmacies that are...
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...中美网上药店对比分析 【摘要】网上药店又称为电子药店,主要通过互联网向消费者提供药品和其他医药产品。网上药店以B2C的电子商务形势，通过其价格便宜、选择自由、私密方便、信息丰富等优势受到了消费者认可,并随着信息技术进步得到迅猛发展。我国的网上药店随着电子商务的发展而逐渐发展壮大,但由于起步较晚,在发展过程中存在着诸多问题。本文通过分析美国Drugstore.com网上药店和中国Jxdyf.com金象大药房，就目前两个网站的电子商务模式、主要产品和服务、经营方式、支付方法、盈利方式，营销等方面进行分析与对比，找到我国电子药业发展的不足。并结合国外网站的优势，提出有针对性的建议。 【Abstract】Online pharmacy store is also called electronic pharmacy store that provides customers drugs and related medical products through the Internet. The online pharmacy store has been developed dramatically because of it’s convenience, low price, freedom, and privacy by using the B2C e-commerce model. Although the online medical stores industry in China is growing significantly with the development of e-commerce, there are many problems are presented during the process. This paper is aims to find the method to develop Chinese e-medical industry by analyzing two different online medical stores Drugstore.com (USA) and Jxdyf.com (China). 【关键词】medical, e-commerce, business modal, B2C * 背景 数据表明，仅从2005到2010年，网购的消费量就增加了22倍。随着互联网的使用人群逐渐扩大，越来越多的企业涉足电子商务市场，而许多传统医药企业也纷纷探入这片领域，开设网上药店。因为药品从开发、生产到上市都是高度标准化的，所以它的质量、功能、适用范围等等都可以具体量化，所以它是非常适合网上交易。因此，医药电子商务成为了近年来的一个热点。2010年，中国电子商务市场交易额达＊＊＊元，同比增长＊＊。面对如此形势，中国的医药行业流通转型已是必然，传统落后的商业模式已经落后。而事实上，我国的B2C医药电子商务早在9年前开始起步发展，并在当时得到了政府的大力支持。然而此领域并未如预期的迅猛发展，加之频发的食品安全问题，使得政府对相关产业高度关注。并且药品的安全问题要更加关键，因此，药物流通监管部门明显加强了监管力度，甚至一度暂停了对B2C网上售药资质的审批。相反，美国B2C电子商务已经发展的非常成熟，占据医药流通市场过半份额。网上药店超过＊＊家，形成＊＊美元的市场规模。调查表明，美国超过50%的网民表示曾在网上查询、购买过医药保健品。因此，通过研究分析...
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...Competitive Companies and industry analysis The following competitor analysis will focus on the main rivalries of Walgreens in the United States as well as in Germany. The purpose is to evaluate the ‘market environment’ in order to decide on the appropriate entry strategy and to determine which current competitors constitute a threat for Walgreens. The competitor analysis is an essential measurement to improve decisions regarding the entry of Walgreens into the German market. The framework for the competitor analysis is based on the concept of ‚Porter’s Five Forces’. Porter identified five competitive forces that shape every single industry and market. These forces help us to analyze everything from the intensity of competition to the profitability and attractiveness of an industry. Figure 1 shows the relationship between the different competitive forces. | Figure 1: Porter\'s five competitive forces | Threats of new entrants and barriers to new entry Germany has made some restrictions regarding U.S trade and investment and the government has established formal barriers. It is therefore the case that foreign companies have a harder time to enter the German market because of the government restrictions. Government institutions need to verify the safety and quality of the products and companies need invest more for that reason (Strong, 2013). The bargaining power of suppliers According to M. Porter (2008) the threat of bargaining power of...
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...investors will see what the current state of company is and what the foreseeable future holds. SWOT Analysis A SWOT Analysis is a planning tool used to analyze an organization’s strengths, weaknesses, opportunities, and threats (Nickels, McHugh, & McHugh, 2010). CVS Caremark is the potential client that this SWOT Analysis will be conducted on in order to determine if they are the proper suitor for investors. Company Overview CVS was founded in 1963 as a company that specialized in health and beauty products. Over time pharmacies were added, and CVS quickly grew in store locations over the next 4 decades by buying smaller pharmacy chains (“Our Company,” 2012). The big change in CVS occurred in 1997 with the purchase of the Revco pharmaceutical chain. Revco and its 2,500 store chain was now a part of the CVS brand and this quickly established CVS as a powerhouse in the pharmaceutical industry. Up until 2006 CVS focused on purchasing smaller pharmacy chains, by this time CVS began to focus on a different market segment, retail health clinics. With the purchase of the 500 location Minute Clinic Company, CVS now branched out into a new market segment that focused on patients getting quick and affordable healthcare which combined with getting their...
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...Analysis Consumer Insight STP 4P Analysis Recomen dations Business Model • All the players operating in this space are pursuing a marketplace model to sell pharmaceutical drugs. This is due to there being no legal provision for direct online retailing of drugs • These companies carefully curate their local pharmacy partners due to concerns of counterfeit drugs, misuse of customer data, misuse of drugs or poor customer service • For companies that accept orders for non OTC drugs, uploading of prescription slip before ordering is mandatory due to legal reasons General trends • Many companies including HealthKart Plus started out as an online database for comparing medicines or finding their generic substitutes before eventually expanding into an online pharmacy • The rate of expansion is very slow and these companies just operate in a handful of locations • Lot of new companies entering this space in the past 3 years • Organized pharmacy chains just one % of the mammoth Rs 60,000 crores drug retail market • Online pharmacy started 2-3 years back, still in early stages with a few players in the market Lack of well defined regulations • There are no defined regulations related to functioning of online pharmacies in the IT Act 2000 • In addition, companies can face a penalty of upto Rs. 5 Crore if found indulging in irregular activities under the IT Act 2000 • Due to these reasons, this industry has a very cautious approach by the companies entering it as they...
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...Pharmacy Service Improvement at CVS Business Seminar Case Study Bethany Odom, Katie Tewell, Kelly Snider, Brad Lowe Table of Contents Introduction…………………………………………………….3 Day-to-Day Operations Diagram……………………………….4 Drop Off………………………………………………………..5 Data Entry………………………………………………………7 Production………………………………………………………10 Quality Assurance………………………………………………12 Pick-Up…………………………………………………………12 Pharmacy Additions……………………………………………14 Our Future………………………………………………………15 Works Cited…………………………………………………….16 2 Introduction The current system in a CVS pharmacy allows customers to quickly drop off their prescriptions whenever convenient for them, the pharmacists and technicians to fill the scripts near the time the customer would like to pick them up, and customers to return to the store to pick up their medications at the specified time. However, this system creates long lines and angry customers during busy pick-up times, such as around the evening meal, when the typical work day concludes. We would like to implement a system that focuses on the day’s procedures and alters the drop-off, data entry, and production steps, therefore ideally reducing the number of problems that occur and must be resolved during the pick-up stage. With some additional changes made to the pick-up procedure, we feel CVS will be able to better their customer service and increase customer satisfaction while keeping the safety of its shoppers the company’s number one priority. The following page presents a data...
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...favorable because the governement want to promote electronic health records, Therefore the electronic prescriptions will increasingly be asked. 3) At first my reaction wil be bad because the prescprtion hand does not cost me anything. Fortunately, the application makes life easier for customers and it is safer than hand prescpition and the government pushes to modernized the management of health I'll end to adopt it. Over the cost of the iphone and subscription this aplication offers several advantages including security (greatly reduces errors) ease (easy to use) and effectiveness (prescription sent directly to the pharmacy) for me and customer. 4) The pharmacy will be more reticent in front of this project because the application takes a commission on the sale, which reduces her margin especially as the competition is fierce with the online pharmacy is growing in the market. 5) The application allow to be clearer and avoids the mistakes of understanding and writing, but if the error comes from a wrong manipulation of the doctor the Script Pad is not 100 % safe. The solution is to create a security step in the aplication where the physician must read again his manipulation then aprove it and sign it 6) First we have to try to sign partnership with the government in order...
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...management offices are located in Oak Brook. Dominick’s pharmacy provides professional pharmacy services, immunization services, online prescription refill and saving zone services. Pharmacy Services Segment Dominick’s pharmacy’s pharmacists provide professional prescriptions and health advices to customers. •Explain medications for costumer and provide written information. •Inform costumer on how to use them safely and effectively. Answer any questions costumer may have about compatibility with costumer’s current medications. Discuss possible side effects. •Assist in selecting over-the-counter products on any products in Dominick’s pharmacy store's entire health and beauty section. •Offer immunization services for flu, tetanus and other conditions for adults on a walk-in or appointment basis. •Provide computerized records of purchases for insurance or income tax purposes. •Save costumer money on quality, FDA approved generic drugs which often save costumer up to 60% compared to brand names. •And all Dominick’s services are done with total confidentiality. Dominick’s pharmacy provides medicine Information to customers Such as the name of the medicine and what it is supposed to do, how and when to take it and for how long, what foods, beverages, other medicines and activities to avoid while taking the medicine, potential side effects and what to do if they occur and proper storage instructions . Dominick’s pharmacy provides flexible schedule to customers Such as customers...
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...the organizational structure in 2011, CVS has nominated its new CEO and changed six Vice Presidents. (The changes are highlighted in red in Figure 1.) The former CEO Thomas M. Ryan was also Chairman of Board. However, in 2013, CVS separated the CEO from Chairman of Board. Also, Helena Foulkes, who has been with CVS for over 15 years, has started a new position in Chief Health Care Strategy since 2011. This shows CVS’s attempt to intensify its ability of dealing with the ever-changing health care market demand and policies as well as its ambitious to keep leading the market. Customers and Services CVS’s business is comprised of Pharmacy Services segment, Retail pharmacy segment, and corporate segment. The Pharmacy Service provides a full range of pharmacy benefit management (“PBM”) services including mail order pharmacy services, specialty pharmacy services, plan design and administration, formulary management and claims processing. In order to stay competitive in the retail drug industry, CVS has been investing considerable money in improving its technology and services to make purchasing convenient and accurate for its customers. For example, CVS has an automatic prescription refill system that enables its customers to order prescription refills 24 hours a day using a touch-tone telephone. CVS’s...
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...A confused high school kid walked into a pharmacy. Looked around and saw the scrubs and lab coats placed ever so gracefully on the pharmacists and pharmacy technician’s shoulders. "That's what I wanna do when I grow up" I thought to myself. Mesmerized by the importance of a pharmacy I scurried home and applied online. Months went by and I didn't get a single phone call. All of a sudden in the middle of summer I got a phone call for a job interview. I went in and filled out the necessary paperwork and the job was mine. On my first day of work I decided I would leave thirty minutes early just to get a feel of the place. I hopped in my car and took off. What happened next is a sign from god I should've taken seriously. A mile away from my destination I broke a stop sign and totaled my brand new car, but that didn't stop me. I got a ride from the police officer and went to work leaving my car completely abandoned and in the hands of the tow truck driver. Pharmacies are always busy. You always have to contact insurances, doctors, fill medication and that's when you're not taking care of customers. I was so accustomed to a lifestyle where I would lie in bed all day and watch reruns of friends or parks and recreation. Holding a job is hard, especially when you're selling hours of your life for eight dollars and twenty five cents an hour. I was only one month into that job when I realized that working in a pharmacy wasn’t all that luxurious, Most of the customers you deal with...
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...I. Case Introduction In 2002, CVS was the one of America’s largest retail drugstores with over 4,000 stores and $24.2 billion in revenue. Over two-thirds of the company’s revenue was generated by their pharmacies. Despite the company’s size and success, the company was facing a serious issue regarding the service at their pharmacies as they had many customers who were unhappy with the service they received. To combat these problems, CVS developed a Pharmacy Service Improvement (PSI) team to evaluate and redesign pharmacy operations at CVS retail locations. II. PSI Opportunity In 2000, 7.2 million regular pharmacy customers left CVS taking with them 55 million annual prescriptions that could have increased revenue by $2.5 billion. It is estimated that if the PSI team can develop a better fulfillment operations system they could prevent 60-90% of customer defections. Additionally, through the PSI’s preliminary research they have found that 44% of heavy users switch due to the poor service they receive. The loss of heavy users is significant because they bring in continuous revenue streams In addition to simple customer happiness, through the PSI program the CVS team has the opportunity to make the people working at the CVS pharmacies happier, especially those working at the pickup window. These groups of employees must handle the continuously angry customers who are dissatisfied with their service. It is known that this job is so difficult that many of these techs...
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...September 21st 2014 I have always enjoyed reading Jim Collins’ book “Good to Great”. In looking at his work there are a number of ideas and tips that can be utilized in health care. Collins does a very good job of describing how many successful companies are able to grow from good to great by having a changing environment, developing leaders, embracing technology, and establishing a culture of discipline. Collins stresses the importance of strategy and how all companies should be use the "hedgehog concept". Collins suggests using the following three criteria: 1) Determine what you can be best in the world at and what you cannot be best in the world at; 2) Determine what drives your economic engine; and 3) Determine what you are deeply passionate about. In health care I have seen examples of health care institutions using this philosophy in their strategic development. Below I have outlined five examples of strategic excellence. (Collins, 2001) First, the Cleveland Clinic has had a long reputation for medical excellence and minimizing costs of care. However, in 2009 Delos Cosgrove, CEO evaluated the performance of Cleveland Clinics nine hospitals and discovered low patient satisfaction was impacting their overall volumes. He decided they should focus on patient satisfaction and over the next three years Cleveland Clinic transformed themselves into one of the top hospitals in the nation in patient satisfaction. Cosgrove outlined a strategy to include everyone in the...
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...Business Research Ethics RES/351 Business Research Business Research Ethics Lawsuits were filed against CVS Caremark pharmacies for disclosing patient information in the interest of financial gain. The first lawsuit was filed on March 7, 2011, for “unauthorized disclosure of protected health information constituted an unfair trade practice (Hunton & Williams LLP, 2011, p. 1 p. 1).” The second lawsuit charged CVS Caremark pharmacy with “racketeering under the federal RICO law, trade secret misappropriation and violations of the HIPAA privacy Act (Goedert, 2010, p. 14 p. 3).” The following information will explain what unethical research behavior was involved, who the injured parties were, how the unethical behavior affected CVS Caremark pharmacy, and how the unethical behavior could have been avoided or resolved. The results of the information will demonstrate that moral judgment is skewed when combining ethical decisions with financial gain. CVS Caremark extracts personal patient and pharmacy data to isolate patient demographic information, drug history, medical providers, health behavior, health plan benefits and the patient preference of communication without obtaining patient permission (Goedert, 2010). This data provides CVS Caremark marketing department the ability to contact patients and physicians in effort to change their prescription habits to financially benefit CVS Caremark’s bottom-line. CVS Caremark sent letters to the patient’s physicians to encourage...
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...of locations : 8229Area served : Unites statesPeople: James a Skinner( Executive Chairman)Products: Drug store, PharmacyParent company: Walgreens Boots AllianceSlogan : At the Corner of Happy and HealthyWebsite: Walgreens.com | Mission To be America's most loved pharmacy-led health, wellbeing and beauty retailer. Purpose To champion everyone’s right to be happy and healthy. Values Based on the principles upon which Walgreens was founded more than a century ago: Honesty, trust, and integrity with our customers, our shareholders, suppliers, the communities we serve, and among ourselves. Quality through consistent and reliable service, advice, and products across every touch point and channel. Caring, compassionate and driven to delivering a great customer and patient experience through outstanding service and a desire for healthy outcomes. A strong community commitment and presence built through service, expertise, and the personal engagement of every Walgreen team member. Slogan : At the Corner of Happy and Healthy Walgreens three core strategies to better serve customers: Offer ultimate convenience With stores located within five miles of 75 percent of Americans, and with popular online...
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...Pharmacy Service Improvement at CVS Business Seminar Case Study Bethany Odom, Katie Tewell, Kelly Snider, Brad Lowe Table of Contents Introduction…………………………………………………….3 Day-to-Day Operations Diagram……………………………….4 Drop Off………………………………………………………..5 Data Entry………………………………………………………7 Production………………………………………………………10 Quality Assurance………………………………………………12 Pick-Up…………………………………………………………12 Pharmacy Additions……………………………………………14 Our Future………………………………………………………15 Works Cited…………………………………………………….16 2 Introduction The current system in a CVS pharmacy allows customers to quickly drop off their prescriptions whenever convenient for them, the pharmacists and technicians to fill the scripts near the time the customer would like to pick them up, and customers to return to the store to pick up their medications at the specified time. However, this system creates long lines and angry customers during busy pick-up times, such as around the evening meal, when the typical work day concludes. We would like to implement a system that focuses on the day’s procedures and alters the drop-off, data entry, and production steps, therefore ideally reducing the number of problems that occur and must be resolved during the pick-up stage. With some additional changes made to the pick-up procedure, we feel CVS will be able to better their customer service and increase customer satisfaction while keeping the safety of its shoppers the company’s number one priority. The following page presents a data...
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