...------------------------------------------------- ------------------------------------------------- P2: Describe own knowledge, skills, practice, values, beliefs and career aspirations at start of programme. ------------------------------------------------- Personal Profile of: | | Class: | | Qualification currently undertaking: | BTEC Extended Level 3 Diploma in Health and Social Care (2 year course) | College: | Southern Regional College – Armagh Campus | Start Date of Course: | | End Date of Course: | | What is your target grade for this qualification: | | Complete the following information in relation to how it was for you at the start of this course. Knowledge (gained from a variety of learning opportunities) | * Formal learning - education route, types of schools, exams and subjects you have studied in school and on previous placements, responsibilities as an employee * Informal learning – media, newspapers, debates, views of other people such as family and friends * Understanding of potential career pathways (do you know what steps to take that will get you from this course to a job of your career preference – outline what you know) at the start of this course | * Formal learning - * Informal learning * Understanding of potential career pathways | Skills | Use feedback (formal/informal) to make judgements about how well you 1. Communicate: * When using text (handwriting, expressing yourself in writing, reading...
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...Unit 3: Health and safety Task 1: legislation P2 For this task I have been asked to outline how legislation, policies and procedures relate to health, safety and security and how they are influenced within the health and social care settings. The care setting, I have chosen is a day nursery, because I have completed my work placement there so I know a little but more about this setting. The nursery that I completed my work placement at looks after children aged 0-10 and the nursery is open from Mondays to Fridays and they also have an after-care option for parents that work later. Within a day nursery there are many different types of guidelines and legislations that have to be followed and I will be outlining six of the ones that I believe relate to my chosen care setting the most. I will also be outlining how they influence the care setting. The ones that I will be outlining are, the data protection act, the food safety (general food hygiene regulation), the reporting of injuries, diseases and dangerous...
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...task 1 – INTRODUCTION INSTRUCTIONS: Please provide a flow diagram with commentary (including specific examples) on the organisation of the human body. You must include cells, tissues, body organs and systems. Any images used must be sourced. The human body is extremely complex and contains different systems which work alongside each other but complete diverse tasks to keep our body’s functioning. Chemical level– is the simplest level within the structural hierarchy. The chemical level includes the tiniest building blocks of matter, atoms, which combine to form molecules, like water. In turn, molecules combine to form organelles, the internal organs of a cell. Cellular level – the cellular level is made up of the smallest unit of living matter, the cell. The individual cells may have some common functions but vary widely in size and shape. Each type of cell carries out a set of unique tasks within the human body. Tissue level – tissues are groups of similar cells that have a common function. A tissue must contain two different types of cells. The four basic tissue types in humans include epithelium, connective, muscle and nervous tissue. Each tissue has a characteristic role that is vital in the complete function of the human body. Organ level – an organ is a structure composed of at least two different tissue types that perform a specific function within the body. Examples of this include the brain, stomach and liver. Complex functions begin to emerge at...
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...P2 –Discuss Theories of Communication Gerard Egan Gerard Egan explored areas of interpersonal interactions based on the assumption that people act in certain way due to their perception of a given situation. While behaviour is obvious, a person's thoughts and feelings are not as obvious. Gerard Egan wrote his own book named 'The Skilled Helper'. The book recommends that people and it also helps to improve your communication skills when put in a situation with others. This acronym is SOLER. use an acronym to help assess other people’s communication The S stands for sitting squarely – It is important to do this when you are interacting with an individual because you can look directly at them and it shows them that you are listening and are interested in what they have to say. The O stands for open posture – It is important to have open body posture when you are interacting with an individual. This means not sitting or standing up with your arms folded across your chest as this can give off signals that you are defensive or are anxious. Having an open posture makes the individual feel more welcome and comfortable to share their problems/concerns. The L stands for leaning forward when necessary - It is important that you lean forwards when necessary when communicating to an individual because it shows them that you are interested in what they are talking about and that you are listening. It may be possible that the person may be sharing personal issues so they may speak in a...
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...Taking part in a group discussion involves the same issues as one to one communication as well as some additional issues. Group communication: Communication in groups can also be influenced by the degree to which people feel they belong together. One of the best-known theorists to explain group information stages is Tuckman. (1965) Tuckman suggested that most groups go through a process involving four stages. These are: * Forming * Storing * Norming * Performing Tuckman’s theory focuses on the way a group of people work to become a team. The first stage is about how people meet for the first time and when they share information. The second stage involves tension, struggle and sometimes arguments about how the group may function. The third stage is about the group coming together and agreeing on their group values. Group values are when group members share a common system of beliefs or values in order for the group to communicate and perform effectively. Once they have established their common expectations and values, the group will reach the fourth stage of being an effective performing group. Furthermore, the theory SOLER was created by a man ‘Egan’. His theory shows that basic non-verbal communication can help make a person feel involved and cared for when working with another person. SOLER is a non-verbal listening method that is used commonly in communication. SOLER means: S: Face squarely; by doing this it shows that a service provider is involved...
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...Information booklet: Unit 3 P2 Outline how legislation, policies and procedures relating to health and social Care influence health and Social Care settings Introduction: In this assignment, it is important to outline how legislation, policies and procedures relating to health and social Care influence health and Social Care settings. Definition of legislation: Legislation is a law or set of laws agreed by the government which must be followed and done. Definition of regulation: A principle, rule or law designed to control behavior. Food Safety Act (1990) The Food Safety Act was introduced in 1990 in response to public concern over the safety of food. This Act aims to control safety at all stages of food production. This legislation was also introduced in order to sell and keep food for sale which is unfit for people to eat. For example in a kitchen when staffs are placing foods in fridges and cupboards, they must ensure that the dates of the foods are up to date and checked properly. All food premises must be clean and free from rubbish, all equipment must be clean and good hygiene practices should be observed at all times. Under the Food Safety Act it is illegal to sell food unfit for human consumption. This means people may pass poor quality food off as good food to make money. The food safety Act 1990 influences health and social care settings so that Staffs check dates continuously on stocks to ensure that the foods are in good condition by checking that...
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...Unit 12/P2 - Explain the impact of organisational policies and procedures on the provision of technical support. The purpose of this task is to explain the impact of organisation policies and procedures on the provision of technical support. Also among it I will need to understand how organisations policies and procedures influences technical support. We all know as a support technician you will at one point of the job within the organisation you will have to work with the organisation procedures and policies in order to adapt. Organisation will have drawn up policy documents which set out the rules on the reporting of faults, Internet use and security, etc. for example, it may be organisations policy that all requests for help desk support are emailed to the support team. When you have a technical problem bring to your table and it beyond your power, then at this point you can pass on the call to a senior...
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...P2 Business and Professional Policies and Procedures that contribute to consistent and reliable service provision in the hospitality industry How does it contribute to a consistent and reliable service provision in the hospitality industry Customer services policy Customer services policy is very important because of the fact that it makes it so that staff are required to give the same care, respect and service every time that they are served and every time that they go to the catering business. If customers are treated differently, it would make them feel upset, angry or more. Or it could cause the customers to be unsatisfied with the care or respect or even the service by staff. The best way to be able to monitor how happy the customers are with the service that they have received is by asking them to do a survey. This can make it so that you can spot the issues within the service or other areas within the hospitality industry....
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...P2 There are many nutrients that are required for a balanced, healthy diet, five of which are: carbohydrates, proteins, lipids, vitamins and minerals. Carbohydrates: Carbohydrates is a micronutrient, alongside fat and protein which all provide us with energy quickly. A carbohydrate is a sugar and is composed of hydrogen, carbon and oxygen. It helps digestion and provides energy. Carbohydrates are divided into 3 groups: starch, fibre and sugar, which all help digestion. Protein: Protein is found in foods such as eggs, meat, fish and cheese. A source of protein is formed when a group of amino acids are joined together in chains. Each chain is called a polypeptide, eight of them come from the different foods mentioned previously. In terms of its...
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...Birth of a child Starting work Retirement Divorce Serious illness or injury Redundancy and unemployment Bereavement Abuse HOUSING Having good housing will have a positive affect on growth and development. Your home is a place where you should feel safe a secure so by having good housing conditions and if you live in a nice peaceful area this will make you feel safe and allow you to decorate and stamp your own personality on your home. You will want people to come around to your house because you will have a sense of pride about home which will enable you to keep in contact with your friends and family. Where you live is also important, for younger people living in a urban area will give them access to more social activities and facilities which is important for their own self-esteem and growth and will allow them to make more friends and feel wanted by society. Rural life is often quieter which will suit families with younger children and if you live in a nice rural area then you would be able to do more physical activities, such as walking, playing football, picnics and nice afternoons out and about. Good housing gives you peace of mind, less chance of becoming ill due to poor conditions and a feel good factor which will enable you and your family to live a more enjoyable, stress free life. A cold and damp...
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...P2. Outline the structure of the main tissues in the human body. A tissue is a group of similar cells. An organ contains different tissues, that work together to carry out different functions. The four main types of tissues are: 1) Epithelial tissue 2) Nervous tissue 3) Muscle tissue 4) Connective tissue Epithelial Tissues. This is located on the internal and external body cavities and surfaces, including tubes and channels (ducts), carrying discharge from glands. They may be made by several layers of cells, which is called compound Epithelia or a single layer is called simple Epithelia. The lower/bottom part of the cell layer is attached to the basement membrane for support/connections. There are nerve supplies to the epithelia but they are provided by diffusion. As they are on the surface, their volume to growth is a lot quicker than other tissues. Simple Epithelia. Simple Epithelia is one thick layer of tissue made from cells, it can be one of these three different shapes: 1. Squamous 2. Cuboidal 3. Columnar Squamous are found in: * Lung alveoli. * Blood capillaries. * Bowman’s capsule of nephrons. Cuboidal can be found in: * Kidney tubules. * Sweat ducts. * Glands that are like the thyroid gland. * Breast tissue. Columnar cells are found lining: * The trachea and bronchi. * Villi in the small intestine. Compound epithelia. The compound epithelia contain two or more layers of cells. This...
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...P2 Case Study 1 – Jane has recently been diagnosed with agoraphobia after she was mugged whilst on her way to town. She has been referred to the community mental health team and following an assessment has been referred to the behavioural therapist within the team. She is undergoing systematic desensitisation as a form of treatment for her phobia. The behaviourism approach is applied to this case study. According to the behaviourism approach, Jane would receive systematic desensitization by using a hierarchy of fear that is created according to her phobia. This is a method that is used to help reduce an individual’s phobia, making them feel relieved and calm. It involves ranking their fear in the hierarchy from least fearful to most fearful. According to Jane’s phobia, her least fearful behaviour would be thinking about a dark room and her most fearful behaviour would be walking inside a dark room. Throughout this hierarchy, it may take Jane a long time for her fear to go away, depending on how strong her phobia is. It would also take...
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...relation to health and social care Equality, diversity and rights are the core elements in health and social care. It affects every single person using the health and social care sector as well as those working within them. It is important for health and social care workers to understand the importance of treating all individuals equally no matter their ethnicity, gender, race, beliefs, sexuality, education, language, background or skin colour. Individuals must all be treated equally; Equality in terms of rights, status or opportunities. This has become an important focus as there are laws and policies in all organisations regarding it to ensure that everyone in the organisation has same opportunities and choices, and no one is discriminated. The new equality act came into force in 2010; it consists of over 116 separate pieces of legislation into one act to protect the rights of individuals and to advance a fair and more equal opportunity for all. In health and social care sector this means everyone using or working within it should have equal opportunities, this can range from job opportunities to getting medical treatment options and that all individuals must receive same high-quality service. Diversity is the term used to describe the differences between individuals. It is important that individual and group diversities are recognised to ensure that everybody’s needs and requirements are understood and responded within employment practice. In health social care, diversity...
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...UNIT 1 – Developing Effective Communication in Health and Social Care * ------------------------------------------------- Understand Effective Communication and Interpersonal Interaction In Health and Social Care (P1,P2,M1) INFORMATION PACK ADEN COURT NURSING HOME ADEN COURT NURSING HOME What is communication? Communication simply means when information is transferred from one person/place to another person/place. Communication plays a crucial role in all workplaces therefore having good communication skills benefits and helps service users and colleagues. This information pack will include a directory which explains the different forms of verbal and nonverbal communication and discusses the theories of communication. It will also include a series of case studies which will explain the different forms of communication which would enable residents, staff and volunteers to communicate with each other. Finally, it will also assess the role of effective communication and interpersonal interaction in health and social care with references to theories of communication. Directory of Key Words and Terms: Key word/term | Explanation | Example | Verbal Communication | It is the sharing of information between individuals using speech.Verbal communication includes talking, whispering, shouting etc. It uses words to give an idea, thought or a feeling. | In a dental practice, the dentist is talking to a patient about using floss to keep their teeth clean from unwanted...
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...title | Health and CareBTEC National Diploma and Extended Diploma in Health and Social Care | Unit 1 : Developing effective communication in Health and Social Care | Learner name | Assessor name Ruth Higgins | | | Date issued | Hand in deadline | Submitted on | W/B 8.9.14 | W/B 13.10.14 | | | | Assignment title | Understanding effective communication and interpersonal interaction in health and social care | In this assessment you will have opportunities to provide evidence against the following criteria. Indicate the page numbers where the evidence can be found. | Criteria reference | To achieve the criteria the evidence must show that the learner is able to: | | Task no. | | Evidence | P1 | Explain the role of effectivecommunication and interpersonal interaction in ahealth and social care context | | | | | P2 | Discuss theories of communication | | | | | M1 | Assess the role of effective communication and interpersonal interaction in health and social care with reference to theories of communication | | | | | Learner declaration | I certify that the work submitted for this assignment is my own. I have clearly referenced any sources used in the work. I understand that false declaration is a form of malpractice.Learner signature: Date: | ASSESSMENT RECORD SHEET | Programme | BTEC National Diploma and Extended Diploma in Health and Social Care | Learner...
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