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Process Design and Summary Paper

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Process Design Matrix and Summary University of Phoenix
OPS/571
14 April, 2014
Executive Summary
Businesses continually bring new products to market as customer needs and wants change. Product design has been crucial to the success of many companies. This executive summary pretends to present different process design aspects for the following areas: air conditioning services and bicycle products. For companies dedicated to services, the approaches to be mentioned will be production line, self-service, and the personal attention approach. By the side of product design the approaches include job shop, batch, and continuous. The process map and process design will be discussed for both of companies.
Air Conditioning Services The production line is a process derived of from the manufacturing process which is applied to the service sector. This process is the sequence of operations for which each product is continually applied to the same operation sequence. The main purpose of it is the efficient production of results or services. The organization controls the execution of each outlet to ensure high quality of service provides. This approach applies during equipment maintenance where the focus is perform the tasks to the established standards. The second approach is self-service and involves the customer in the production of services. Examples of this approach are E-tickets, Automatic teller machine, company websites which would shift the burden to the consumer (Jacobs & Chase, 2010). This approach would apply to air conditioning services when the company has the platform to resolve issues were providing to the customers simple troubleshoot procedures by phone. The last approach is the personal attention. This approach is based in the relationship raised by the individual sales person to

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