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Working with Employee

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Submitted By lbuster2715
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Working With Employees: An I/O Commentary on Real World Problems
Leonard G. Buster
PSY 435
November 3, 2014
Dr. Stephanie Johnson

Working With Employees: An I/O Commentary on Real World Problems
The interview with DTLR (Downtown Locker Room) Manager Crystall Page proved to be very eye-opening to some of the problems that can arise when one is in a management position. During the interview it became quite apparent that managing a shoe store is both equal parts business skills and interpersonal skills. The interview mainly focused on Crystall's style of recruiting, selecting, training, and motivating employees, however, myself and Crystall also discussed how she dealt with employee attitudes, managed conflict, gave constructive feedback, and how she creates incentives for employees.
Out of all the topics discussed within this interview, Crystall pinpointed her two biggest problems as being a manager of employees to be: theft from employees/customers, and unprofessionalism and tardiness among primarily the younger employees at DTLR. During the interview Crystall explored ways in which she tried to resolve these two big issues and the success rate of each. This paper includes various knowledge sources of the I/O psychological perspective to discuss Crystall's managerial styles, as well as the issues she faces with her employees.
Interview summary
The interview with Crystall Page, the manager of a DTLR touched base on her managerial skills, her process of hiring employees, and her ability/style to pinpoint problems with employees and resolve them in a professional manner. Crystall’s personality is laid back but she knows her job and the business, as well as the people she has hired, however, just as other managers have difficulties with their employees. Crystall has her fair share of challenges to deal with as well. Crystall was found to be very easy to talk

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