Free Essay

Benefits of Management

In: Business and Management

Submitted By shalaikel
Words 3058
Pages 13
More HyperOffice It is therefore important to keep our wits about & develop a systematic
White Paper approach to the buying decision. Our view should be broad & farsighted, rather than buying based only on what immediately meets the eye. Hasty decisions leave us with flashy features never used, or hefty repair bills of products that came cheap.
- HyperOffice’s Security
- The New vs. The Old -
HyperOffice compared with MS Exchange
A good example of a systematic approach is when you buy a car. A myriad of factors are considered & weighed, which impact the owner for the next decade. This includes brand, performance vs. style, price, safety, terms of finance, mileage, maintenance, resale value & so many other factors.

electing Software
Software purchase is a grey zone; an under developed arena.
Unlike products & services, it is not so intuitively evident that most software has “life cycles” & needs to be
“updated”, &
In our new “wired” modern reality, software is no less important than products & services in our everyday lives. Whether it’s a personal email program, chat software for instant connection, collaborative software to organize scattered employees, or an
ERP implementation to manage company processes – there’s no surviving without them!
But we’re somewhat more used to buying products & services than software, which is a relatively recent phenomenon. In many ways, selecting software is no different from selecting a product or service. Although intangible, software, also address a very real need, on which personal & professional success often depends.
Naturally, some of the same purchase factors apply – brand, service, & maintenance costs.
In spite of the patronizing obviousness of the above, software purchase is a grey zone; an underdeveloped arena. This accounts for the high incidence of “shelfware” – software that are bought with grand intentions, but end up on dusty shelves. This is because unlike products & services, it is not so intuitively evident that software have “life cycles” & need to be “maintained”,
“updated”, & “repaired”.
Therefore, purchases are made based on what immediately meets the eye – technical features. This mistake is understandable, because technical features are well documented
& advertised, & easy for the buyer to use as decision criteria. But with this approach, factors that are just as pertinent, but not so immediately obvious, get left out. Some research & serious thinking is needed to gauge these “hidden” factors. - 1.800.434.5136 / 1.240.428.1700
WHITE PAPER | Shopping for Software
Key Factors for Buying Software
Ease of Use
To reiterate, technical features are important, but not the sole criteria.
A comprehensive list of factors to be considered for buying software is listed below. This simple checklist goes a long way to separate the pros from the rookies.
Software Buyer’s Checklist

How long has the company been around? Has it delivered its promises?
What is the price?
How steep is the learning curve? How easily can the software be integrated with existing systems?
Is its navigation & interface familiar with other software used? Is my data safe? - 1.800.434.5136 / 1.240.428.1700
WHITE PAPER | Shopping for Software
Key Factors in Detail
Background Checklist
? How long have they been in business?
? In this particular segment?
? What is their niche?
? What do their customers say?
1) Company History & Experience
The vendor needs to be sized up before we even go on to consider the software itself. Background is essential because, unlike traditional companies, software companies are often small, & often beyond national boundaries. Since these companies would likely be handling our sensitive data, we need to do a background check. Some related questions are:
How Long Have They Been Around?
As in most cases, we can reasonably assume that past record is a good indicator of future performance. Important questions are - How long have they been around? How long have they been in the field? If they’re offering business communication software, have they been in this industry long enough? Even if the software is new, do they have experience developing related software?
What is Their Niche?
Does the company know your niche well enough to know your needs? If you are a small/mid sized business, a company mainly serving the
Fortune 500 is not for you. If you work from home, it is unlikely a solution serving large offices will meet your needs.
The Ultimate Testament – The Customer
The ultimate judge of software is its users. To get a true picture, it is important to look at how customers are using the software & what their comments are. Does their site include a client’s list or page? Check out what customers say under testimonials, or you could even get in touch with the customers yourself for comments. - 1.800.434.5136 / 1.240.428.1700
WHITE PAPER | Shopping for Software
The Cost Factor
Features vs. Price
Needs vs. Price
A cost-benefit analysis makes sense, and costs need to be compared with the software’s range of functionalities.
Costs should be seen in a broad perspective, because low entry costs may well result in higher total costs along the product’s life.
There are certain things about the software industry that a buyer should be wary of. Software startups have shorter life spans than traditional companies & ride high on a success wave, but go
“pop” when the industry bubble bursts. This was exemplified by the “dot com burst” of 2000. Whether the current spate of “Web
2.0” companies constitutes another expanding bubble which will inevitably burst is debatable, but it makes sense to be wary & bet your money on dependable companies with proven track records.
2) Cost
There’s no denying the importance of cost in buying decisions across the board. Yet costs should be seen in a broad perspective, because low entry costs may well result in higher total costs along the product’s life.
Features vs. Price
A cost-benefit analysis makes sense, & costs need to be compared with the software’s range of features & functionalities.
A document management system may not be the cheapest, but it may allow you to also set up a virtual office. Going for loads of features also constitutes a trap, because users never get around to using half of them.
Needs vs. Price
Another question is whether there is an overlap between features
& needs at all. Many features may not relate to needs sought to be addressed. You should clearly define your needs, & classify features as “needed features” & “features not needed”. Another possible scheme of classifying features could be “must have”,
“nice to have”, & “future requirements”. - 1.800.434.5136 / 1.240.428.1700
WHITE PAPER | Shopping for Software
3) Ease of Use/Adoption
Integration Factors

Ease of Use
A learning & adoption curve is involved with every new software purchase. It needs to be integrated with current systems & software,
& the end users have to be brought up to speed using it. If the software is chunky & too complex, adoption resistance can occur.
Ease of Use
The software should have an intuitive interface, & use of features should be pretty much self evident. The shorter the learning curve training a new user, the better. The software should also have the ability to easily fit into the existing systems with which it will have to communicate. For example, a collaboration software might allow you to use some features from your Outlook itself.
To get a measure of “shelfware”, i.e., software that is purchased but never used, some studies peg the number of shelved content management solutions at 20-25%. At a million dollars per implementation, that’s pretty expensive shelfware! According to another study in the US, 22% of purchased ERP licenses are never used. No doubt, “Shelfware” is a result of ill thought out purchase decisions.
These studies clearly underline the importance of making an educated purchase. One possible way to protect against shelfware is the new concept of “pay as you go” hosted solutions. The software is hosted by its developer, & buyers have to pay a monthly subscription, which they can opt out of anytime.
According to a study, 22% of purchased ERP licenses are never used.
- 1.800.434.5136 / 1.301.255.0018.
WHITE PAPER | Shopping for Software
Good Support Practices
- Availability of human help - Quality of execs’ support
- Well documented help engine - Free training sessions
Low Maintenance, High
? Needs special support staff? ? How reliable is it?
? Is it updated regularly?
? Are bugs fixed?
No matter how good a software is, there are bound to be times when one can’t find out how to work a particular feature or a glitch crops up. Some software solutions may require you to hire dedicated support staff of your own, while with others company support suffices. The cost of hiring support staff needs to be factored into the buying decision.
Provider support may be in the form of human help, or automated help engines. In case of human help, the quality of solutions, availability & conduct of support executives matter. Support can also be in the form of an extensively documented help engine, or extensive help information on the company site. This form of support is often more prompt & efficient than human help.
Training is another form of support which deserves special mention. Free training seminars greatly help in getting up to speed with the software at no extra cost. In some cases the company might offer paid training, which may be essential, & hence this cost needs to be factored into the purchase decision.
Maintenance costs & efforts have a major impact on the performance & adoptability of software, & hence form important criteria of the buying decision. In case the software is hosted at the company’s end, it is of utmost importance that the software be available online at all times, or the “uptime”. Uptimes are covered under the “service level agreement” & range from 98% to 99.99%.
A minimum uptime of 99% is what one must look for.
The company’s upkeep is also important. Efforts to constantly improve upon the software underline a commitment to providing quality service. Are bugs fixed promptly & on an ongoing basis?
Are they just releasing software & not updating it? One should develop a habit of keeping up with the company newsletter, release notes or the “what’s new” section on their site. Periodic newsletters & a “what’s new” section are indicative of a dynamic company. - 1.800.434.5136 / 1.240.428.1700
WHITE PAPER | Shopping for Software
“Security is a top consideration because in many cases the software company will be handling information critical to us – business, financial or personal data.” Better Safe than
? What encryption standard is used?
? Is the data regularly backed up?
? What is their past record like? ? Is their server system modern? 4) Familiarity
The “feel” of the software is another important criterion. The software should keep with the basic layout & navigation schemes we are used to. This makes for quicker transition.
One good way is to compare with the OS in which we would use the software. Does it have the same basic schema as the OS environment? A software with Mac schema on Windows wouldn’t sit that well. Or we could compare it with other software which we are used to. If you are switching from expensive software to a cheaper one, choosing software with a similar “feel” would make sense. Does it retain most of the main features you are used to?
5) Security
Security is a top consideration because he software company will likely be handling information critical to us – business, financial or personal. We need to be well assured that our data is safe & there are no risks of it being compromised. This needs research, & the extensiveness of which depends on the sensitivity of our data.
What safety features does the provider have?
Encryption, or coding of information, is used by most companies to protect the integrity of their clients’ information. There are different types of encryption, each of which is associated with a different level of security. DAS is one, once popular but now known to have loopholes. SSL 128-bit encryption is associated with top notch security. Password protection is another important facet. Is the software equipped to withstand manual & automated attempts to hack your password? The ability of the system to detect a hacking attempt & lock up in time is important. - 1.800.434.5136 / 1.240.428.1700
WHITE PAPER | Shopping for Software
Data Backup
Stay focused during the trial period. Follow systematic planning – set objectives, develop a plan, lay out timelines, designate people and set responsibilities and goals.
In extreme cases of system breakdown caused by a facility fire, natural disaster or technical glitch etc, it is important that your data is frequently & adequately backed up.
Certain factors are to be considered in backup practices. The first is the frequency of backups. If there is a long gap, there is a possibility of data being lost in intermittent periods. Secondly, what are the security arrangements at the facilities where your data resides? Is it manned & guarded by security personnel? What other safeguards are in place? Is there a good firewall? What is the protection against virus attacks? What procedures are in place for disaster management? Track Record
As with company background, a little research on the security track record makes sense. Has the company ever been vulnerable to attacks before? What were the losses? How did the company react?
How many years has the company had a good record? New companies will have a clean record, but that isn’t necessarily indicative of good security.
The Server System
The server system where the sensitive data actually lies is very important. Is it state-of-the-art? The server infrastructure could be owned by the software provider themselves or outsourced to a dedicated company providing hosting solutions. Outsourced hosting is a good thing because hosting companies have extensive expertise
& infrastructure for security, & this frees up the software provider to concentrate on the software itself. The company might not have an elaborate setup at all, running the software & processing data through computers set up in the garage somewhere acting as servers. This should get your alarm bells ringing! - 1.800.434.5136 / 1.240.428.1700
WHITE PAPER | Shopping for Software
Conclusion - A Systematic Selection Approach
We hope this article gave you deeper insights into the software selection process. Even if you don’t follow the entire process step by step, a broad understanding of relevant factors will keep you wary, & help you make a more informed & educated choice. Happy computing! Now that we have discussed all the relevant factors in detail & have a better perspective of the subject, it is important to develop a systematic approach to analyzing these factors.
What factors are important to me?
Although all of the above factors are relevant, their relative importance may differ from customer to customer. For a company with deep pockets, price comes lower in the list. For a company using collaboration software to process business information, security is high priority. Again if a solution forms an important part of a company’s business, it is important that it integrates well with existing systems. For dynamic industries like real estate, short training times are important.
Know Thy Software
The HyperOffice Team
Please read more from
The HyperOffice
- HyperOffice’s
- The New vs. The Old
- HyperOffice compared with MS
- SharePoint or
HyperOffice? A Small
By this step you would have selected software. But that is still not the end. For all our theorizing & researching, the software still has to pass its toughest test. Most software allows you a free trial period. It would be a good idea to seriously use this period to analyze the software.
It is important to stay focused during this testing period because the impact is going to be long lasting. Follow systematic planning. Identify objectives & needs, develop a testing plan, lay out the timelines and designate people from different departments to try out different features.
Set responsibilities & goals so that testers take their job seriously.
Don’t hesitate to put the burden onto the company to prove itself. Let the company prove to you the features that seem important to you. For example, if security is of prime importance, ask the company to display how their solution scores high on security. Don’t hesitate to call them if you have questions.
Test their service levels to see if it lives up to their promises. If you submit a ticket, is it promptly responded to? Is a good solution provided?
If the problem requires live help, do you get it fast enough? When you call in with a problem, is it a live person or an automated message you converse with?
This is as extensively as you can analyze software. You’re educated enough to make a choice which will most likely not fail you. You shall surely not be disappointed in your decision. - 1.800.434.5136 / 1.240.428.1700
WHITE PAPER | Shopping for Software
As a practical tool for the reader, a model for comparing different software is provided below. Do the following: Step 1 Rate the key factors on a scale of 10 according to their importance for you.
Step 2 For each software under consideration, put a check against factors it rates highly on
Step 3 Aggregate the corresponding factor weightsto find software score.
Step 4 Compare scores and choose!
E of Use ase S ecurity Background
Tech Features
Weight A
4 
1 



E of Use ase S ecurity Background
Tech Features
Selection - 1.800.434.5136 / 1.240.428.1700

Similar Documents

Premium Essay

The Benefits of Risk Managements

...The Benefits of Risk Management Benefit #1 One potential benefit of implementing risk management is that it enables better informed and more believable plans, schedules and budgets. The FMECA (Failure Modes and Effects Criticality Analysis) risk management technique is a qualitative method that is carried out by a single analyst. This technique is used to analyze the potential failure of equipment or systems. The analyst must have a thorough understanding of the system under investigation. The technique identifies areas of the project that have a high risk for failure so that resources can be used effectively on the problem regions. For a company like Yahoo!, which has a high focus on technology and an expansive database system, the FMECA technique would be extremely beneficial. Isolating the problem areas before implementing new hardware or a new system will provide the information they need to plan out such a project and make informed decisions regarding schedules and budgets. Benefit #2 Risk management discourages the acceptance of financially unsound projects. The use of the probability-impact table technique is an effective method for identifying the potential impact of risks. The risks are mapped out on a table and rated on a scale according to their probability and their impact on the company. Basically, it would identify what the possible risks are and how bad it could be if they happened. The risks being analyzed would depend on the project. If Yahoo! Is......

Words: 346 - Pages: 2

Premium Essay

Compensation & Benefit Management

...and selection, conducting induction and ensuring that the company’s policies (such as health and safety and equal opportunities) complied with legislation. Typically, she would only visit regional offices to attend disciplinary or grievance meetings. Whilst the company has broad guidelines on how each department is managed, the general attitude among senior management at HQ has been that as long as each office is performing adequately, they are happy not to intervene or get too involved at regional level unless directly asked to do so. However following the recent growth of the firm from a relatively small, tight-knit organisation to a larger, more bureaucratic company, the senior managers are keen to introduce a ‘performance culture’ into the firm and to formalise and standardise its key HR processes. As part of an ongoing process of reviewing HR policies and practices at the regional sales offices, you have been asked to compile details of the way in which reward is handled in each office with a view to standardising practices across the firm. Currently, all basic pay is determined according to what senior management feel is the ‘going rate’ for sales representatives nationally through a rudimentary benchmarking exercise conducted every two years by the...

Words: 1242 - Pages: 5

Premium Essay

Mktg 522-Course Project

...A Self-Servicing Option 1.0 Executive Summary Argus Health Systems, Inc. is a pharmacy benefit management company (PBM) that provides information management services to healthcare organizations, specifically, managed care organizations, and pharmacy benefit management companies, alike. Headquartered in downtown Kansas City, Missouri, Argus was founded in 1983. The key executives are President and CEO Jonathan J. Boehm, Senior Vice President Candy Yakimo, Vice President and Controller Elizabeth Toohill, Senior Vice President of Strategic Alliances Roderick McKinney, and Director of Marketing Stu Goldstein. In addition to their roles, they are excited about the enhancement tool that Argus will offer. In its key role as administer of prescription drug benefits to thousands of health insurance plans, including plan sponsors, health maintenance organizations, and other PBMs, Argus currently employs three hundred and fifty- five people. Argus revenue comes from healthcare systems support, claims processing, electronic prescribing, pharmacy auditing, call center services, clinical services, and health informatics. In the PBM industry, it is customary to log each customer work request that has been received for tracking purposes. A target date is assigned, and subsequently, the request gets forwarded to the appropriate department to complete the work. Very often, high priority requests evolve into multiple tasks that need to be assigned to two or three different departments.......

Words: 4971 - Pages: 20

Premium Essay

Vertical Integration Strategies

...1. What was the rationale for PBMs? Medco Cost Containment Services was a pharmacy benefit manager (PBM). Pharmacy benefit managers (PBMs) are private companies that administer pharmacy benefits and manage the purchasing, dispensing and reimbursing of prescription drugs. PBMs provide their services to health insurers or to large health care purchasers. PBM services to their clients may include negotiating rebates or discounts from pharmaceutical manufacturers, processing claims for prescription drugs and negotiating price discounts from retail pharmacies. PBMs also develop formularies and manage utilization of drugs through prior authorization or utilization reviews. 2. Does Medco fit with Merck’s strategy? Medco did fit Merck’s growth strategy. Having lost their virtually unrestrained ability to raise prices, many prescription drug makers are striking deals to get their products into other segments of the market in the hopes of keeping sales and profits growing. 3. What does Medco bring to Merck? What are the advantages and disadvantages? Medco's customer base of 33 million customers at the time. Advantage: By acquiring Medco and including its drug in Medco’s formulary it would be really easy to supply Merck’s drug to a huge customer base. Disadvantage: Merck failed to consider the second side of the coin, where in Medco can lose customer base, either US customer or other pharmaceutical companies. 4. What does Medco get from the Merck acquisition? 1. Sales force......

Words: 394 - Pages: 2

Premium Essay

How Management Will Benefit Me

...How Management 521 Will Benefit Me Moving Toward My Career Path Even though I have had an unusual, very challenging time with this class, which is my first class in the MBA Program, I can honestly say, it has been an “experience.” For me, Management 521 has been very helpful is so many ways. For example, the title alone, “Management 521,” stands out more than expected with me because of what I’ve gone through these last 6-8 weeks in my personal life. I had to learn how to “manage” my circumstances and “evaluate” the importance of each circumstance and find a “solution” to the issues that I was dealing with. That is management in a nutshell, in my opinion, and throughout the course of this class I have seen the parallels between management in the business world, and management outside of the realm of business. With all of that being said, I have a better understanding on management now. The major element that I’ve learned throughout this course is practicing good ethics. Good ethics will carry a person a very long way. I’ve learned that it is extremely important to be honest, secure, and follow company policies; thus, if a manager exhibits these qualities, then there employees will hopefully follow their example, which is what the manager should aim toward. “Leading by example” should be the motto that every manager should follow. I conclusion, I would like to add that Management 521 will help me move toward my career path because I have taken the......

Words: 340 - Pages: 2

Premium Essay

Cvs Caremark

...providing quality walk-in medical care and pharmacy benefits management. CVS Health opened its first store in 1963 and was known as Consumer Value Stores. They then sold health and beauty products. The company was founded in Lowell, Mass. by brothers Stanley and Sidney Goldstein, and partner Ralph Hoagland. Throughout the 60s they grew to 17 stores and opened their first store with a pharmacy department. During the 1970s, they grew to over 200 stores, acquiring stores from Clinton Drug & Discount and Mack Drugstores; they also hit $100 million in annual sales in 1974. In the 1980s they broke ground on the store support center in Woonsocket, RI, which still in 2015 is where their company headquarters belongs. By the end of the 1980s they had nearly 750 stores and had reached $1.6 billion in sales. In the 90s they had acquired more than 3200 stores from Arbor Drugstores, People’s Drug, and “the largest acquisition in the history of the U.S. retail pharmacy industry” from Pevco. They now claimed stores in the Midwest along with the east coast and were breaking ground in the south. In this time frame they also launched the program known as Pharmacare, a pharmacy benefit management company that provided a wide range of services for employers and insurers. In the early 2000s they opened their first MinuteClinic. They acquired 1260 stores from Eckerd as well as their $1 billion mail order and pharmacy benefits management businesses and distribution centers. They later......

Words: 949 - Pages: 4

Free Essay

Drug Wars

...Key Success factors in the drugstore chain industry • Convenient locations of drugstores in targeted neighborhoods and markets • Cost control/Inventory control • Effectively competing with Pharmacy benefit manager programs • Consumer friendly shopping experiences (drive-thrus, extended hours, specialized staff, targeted product offerings, store design). Walgreens has continued to build stores in well researched areas, making stores conveniently located in high volume areas and areas with a large senior population. This strategy has worked remarkably well for Walgreens over the years to gain a competitive advantage. They have also looked for ways to cut costs to remain competitive in a changing market, by focusing on supply chain management they were able to save billions of dollars. The culture of the organization allowed Walgreens to adapt its strategy to compete with PBMs by creation of their own in store program to comply with company health plans. They were effectively able to identify this issue and strategically align themselves to compete in the market. Throughout the years Walgreens has relied on their recognition of being a consumer friendly store, and has continued to add elements to stores to better serve select target markets. The merger of Express Scripts and Medco brings together two large and successful PBMs under one roof. The merger of the companies will allow for more buying power from drug makers and will help them scale down costs due to......

Words: 347 - Pages: 2

Free Essay


...payment directly to a provider or member for benefits described herein. • The plan member is obligated to pay for all health care services received. The member will receive a discount at time of purchase or service only from those providers who have contracted through the plan. • If, for any reason, within thirty (30) days of inception of membership, you are not completely satisfied with Plan Benefits you may request cancellation and receive a refund of monies paid. (Subject to a $25 processing fee.) • Since the Co-Health Collegiate Plan is not Insurance it does not contain any health restrictions.You can use benefits immediately when you receive your ID Card. • Florida Discount Medical Plan Organization: NewBN, Inc. D/B/A New Benefits LTD. 14240 Proton Road Dallas, TX 75244 Welcome Students, We are pleased to welcome you to the Co-Health Group Collegiate Plan. This Plan has been specifically designed to meet the needs of today’s College and University students (international or domestic) attending school in the United States. The Co-Health Plan provides you with the savings, through discounts, in certain Health Care. In the Collegiate Plan we are offering these savings on the Vision, Dental and Pharmacy Programs. They are the three Health Care areas where you are most likely to incur unexpected expenses during the school year. Now you can get substantial savings to help you offset these expenses. And you can use the Collegiate Plan benefits where you go to school, at home......

Words: 1562 - Pages: 7

Free Essay

Merk Medco Merger

...acquisition of Medco Containment Services Incorporated (Medco). The Chief Operating Officer, Executive Vice President of Sales and Marketing, and the Chief Financial Officer have all stated their thoughts and concerns regarding this matter. It is my job to make the final recommendation to the Board of Trustees. Executive Summary Merck is a leading pharmaceutical manufacturer and Medco is a leading pharmacy benefits manager. Both companies have a strong hold on their piece of the market. In 1992, Merck had revenue of $9.7 billion while Medco recorded $2.2 in revenue.4 Benefits of the merger include: * Increased marketing potential through Medco’s accumulated data * Access into the Managed Care market * Decreased costs in sales and marketing efforts Risks include: * Merging of corporate cultures * Loss of R&D dollars due to subsidizing Medco * Regulatory and compliance threats. The stated price for the merger is $6.6 Billion. At the time of the merger, I would have recommended to the Board to proceed with the merger as benefits seem to out-weigh the risks. However, in looking back, due to the FTC findings stating the merger did create an unfair advantage to Merck, I would have to re-evaluate. Merck was unable to issue the intended Medco IPO which had a planned offer price of $20 to $22 per share. In 2003 announced its plan to spin off Medco to existing Merck shareholders for .1206 shares of Medco stock for every share of Merck......

Words: 1915 - Pages: 8

Premium Essay

Performance Management: Its Definition and Benefits for Organizations and Its Employees

...Performance Management: Its Definition and Benefits for Organizations and Its Employees Jelissa Edwards Management 0100 Sasha Chatar October 24, 2014 Performance management is understood to be an ongoing process that manages employees and staff performance in alignment with the organization’s overall goals and performance. It is also understood that the aim is to help employees and staff members understand how their skills and efforts contribute to the organization. The management of performance within an organization can be of benefit to the organization and its employees in various ways. It can provide clear accountability and improve productivity for organizations as well as removing doubt by providing a clear understanding of expectations and motivating employees. THE DEFINITION OF PERFORMANCE MANAGEMENT Michael Armstrong, former Chief Examiner of the Chartered Institute of Personal Development (CIPD), defines performance management as “a systematic process for improving organizational performance by developing the performance of individuals and teams. It is a means of getting better results from the organization, teams and individuals by understanding and managing performance within an agreed framework of planned goals, standards and competence requirements.”1 PERFORMANCE MANAGEMENT BENFITS FOR ORGANIZATIONS AND EMPLOYEES Organization Benefits Performance management is carried out through the use of performance assessments— also known as......

Words: 1312 - Pages: 6

Premium Essay

Issues and Benefit of Customer Relationship Management System

...Issues and benefit of Customer Relationship Management System CRM deals with aspects of the work with clients, whether these involve sales procedures or service-related issues. It is the most often used to control information, marketing campaigns and market participation. The data that is collected can later on be analyzed to come up with innovative solutions to the most common customer-related problems. The CRM allows a company to identify its target customers, to optimize sales management, streamline information exchange between different departments, improve company relationships with customers through personalization, identify customer needs and analyze distribution patterns. Even though CRM is focused on a specific area, it comes with a few issues and benefit that can help us nor in the same time troubled us as both small and large companies. One of the benefit of CRM is that it decrease the cost of customer acquisition which the data retrieved is able to allow company focus their target audience and therefor steer their entire marketing efforts on that targeted audience. The next is that CRM is able to increase sale by locating areas of improvement so that the company is able to improve and provide a better customer service. Which will lead in a higher sales through satisfaction. CRM will also increase efficiencies which information gather can be access quickly and spontaneously. CRM is also able to provide us a better and more accurate data through analytics and......

Words: 380 - Pages: 2

Free Essay

Benefits and Challenges of Developing a Records Management Plan

...organizations are tasked with the proper management of electronic document and records. In the case, of some organizations, electronic records are gradually being utilized and require compliance with laws and/or policies. For compliance to work, with electronic records, organizations often search for and implement an electronic records management system or ERMS. An electronic records management system is a system that uses modern technology to help an organization with the formation, sharing, use, preservation, and disposal of electronic records while maintaining compliance to laws and policies. Records management is a useful system if properly integrate and utilized by trained organization personnel. In order, for the system to be utilized, then an organization should develop records management plans prior to purchase and integration should be performed. By preparing and using a plan for an electronic records management system. Then the process of researching and locating a vendor with an organization’s sought ERMS requirements will prove to be stress-free. During the planning process, for the electronic records management system, an organization will uncover the benefits and challenges into integrating a system. Benefits The benefits of developing a records management plans allow an organization to discuss and make a needs assessment of what type of ERMS would best suit their record managing requirements. Essentially, record management plans are conducted to......

Words: 894 - Pages: 4

Premium Essay

The Aims and Benefits of Occupational Health and Safety Management

...The aims and benefits of Occupational Health and Safety Management As known to all, there are always such-and-such potential hazards in people's work activities or work environment, which may cause property damage, be harmful to environment, affect human’s health and even cause injury or accident. People call the possibility of one or some danger causing incidents and its possible consequence as risk. The object of contemporary occupational health and safety management is the occupational safety and health risks. These hazards may be chemical, physical, biological, related to human work efficiency and others, the factors of which include personal factor, equipment factor, environmental factor and organizational and management factor. Occupational health and safety is a series of measures and the corresponding activities adloyee’s income, prevent employee from injury and create less stress from employee, thus employee may obtain more physical and psychological satisfaction. Occupational health and safety management includes accident investigation and recording, work system designing, examination of workplace, training, complete incentives, supervision and employee aids plan. What is a hazard? The Occupational Health and Safety Regulation 2001 defines a hazard as ‘anything (including work practices or procedures) that has the potential to harm the health or safety of a person’. Hazards can be grouped into five broad areas: o physical eg. noise, radiation,......

Words: 2260 - Pages: 10

Premium Essay

Compensation and Benefit Management: a Study on Pacific Bangladesh Telecom Limited (Citycell)

...Compensation and Benefit Management: A Study on Pacific Bangladesh Telecom Limited (CITYCELL) Submitted By: Submitted To: Mr. A.K. Nazmul In Partial Satisfaction of Requirements for the Human Resource Management Course Fall, 2008 Dhaka, Bangladesh Letter of Transmittal Date: 27th November, 2008 To Mr. A.K. Nazmul Faculty, School of Business American International University- Bangladesh. H: 83/B, R: 4, Kamal Ataturk Avenue, Banani, Dhaka-1213 Subject: Submission of term paper. Sir, We are glad to submit herewith the report for Human Resource Management .We are grateful to you for assigning this work as this has given us an opportunity to make a practical demonstration to relate our classroom theoretical knowledge to a virtual real life scenario and thus broaden our applied knowledge. We have all along enjoyed our working on this project and we shell feel glad to give any further clarification, you desire from us on this paper. With Regards, Acknowledgement I specially thank our faculty Mr. A.K. Nazmul for giving us this wonderful opportunity and approval to submit a formal......

Words: 5113 - Pages: 21

Premium Essay

What Are the Dangers and the Benefits of Corporate Social Responsibility, for Employees, Management, Organisation, Society and the Environment?

...are the dangers and the benefits of corporate social responsibility, for employees, management, organisation, society and the environment? An organisation have the leading and progressively essential role in our daily life, for example, the growing of most of the large firm and increase globalisation that refer to the organisation operating their businesses competing with the corporation in the world. One of an idea that has been the concern of the people in the recent years is the social responsibility. Social responsibility is one of the main problems in the business world. There has a link in between society, business and the government. In the past decade, the economic result of the decisions made by them is a major concern. “Currently, the organisations must also think about the authorization, honourable, ethical along with developmental outcomes with their selections.” (Anderson 15). This essay will discuss “ what the dangers and the benefits of corporate social responsibility, for employees, management, organisation, society and the environment. It will argue about the importance for an organisation to have corporate social responsibilities, which bring the advantages and the disadvantages to the society, cooperation and the government. Corporate social responsibility (CSR) is not explain that how much profit that the firm may earn and then donate to some charity organisation, but it is the connection with several actions that bring the benefits to the society.......

Words: 2298 - Pages: 10