Case Analysis

In: Business and Management

Submitted By okohrichard
Words 2518
Pages 11
Company Overview

Background


Canyon Ranch (CR) is a health resort and spa that positioned itself such that it pioneered and evolved to bea leader in this luxury segment of spa industry. Founded by Enid and Mel Zuckerman in 1979, it aimed toattain its mission - ³
inspire people to make a commitment to healthy living, turning hopes and intentionsinto the highest enjoyment of life
´
It encompasses a range of services having both breadth and depth to various treatments and offerings, suchthat it¶s appreciated several times for its ³
innovative view towards health, wellness, holistic and integrativecare and for its uniquely relaxing and inspiring experience´
that helped it mature to be the most admireddestination resort in the world. It is headquartered in Tucson, Arizona and has expanded to incorporate twodestination resorts (i.e. backbone of CR) and three spa-clubs
Situation

Spa industry was flourishing in U.S., which was seen a threat to CR, as several other companies had begunattacking it directly, so much so that companies tired to invade on CR¶s uniqueness but as authors havementioned CR being coined as the golden standard of the industry, and it is essentially its Health andHealing department that set it apart from all other competitors. Having said that there was no doubt that the prosperity of this industry did affect CR, such that it made it difficult for them to compare and analyze their competitors.Although known for its high standard services and facilities, competition and alterations to the industrynecessitated/demanded CR to revamp its marketing and their IT strategy. On linking this to Campsey viewwhere he states that CR required shift in their IT strategy and systems that not only supported internalfunctioning but which also
:



Advance association within various business silos;


Enhance collaboration within the…...

Similar Documents

Case

...A few tips from Bain & Company: • • • • • Don't get thrown by the interviewer's questions. The interviewer is your ally and uses questions to get a better understanding of your thought process--not to stump you. Be concise. If asked for the top two issues, confine your response to two items. Provide logical back-up for your answers. Be sure to explain what case facts led you to a conclusion, and how you reasoned from those facts to your conclusion. Don't be afraid to ask clarifying questions. If you don't understand the case facts, it will be tough to ace the interview. Relax and have fun. You should learn a lot about yourself through the case interview process. A few tips from Mercer Management: • • • • There is no "right" answer. We are not looking for a specific answer. We are trying to gain some insight on your thought process. Ask questions. We do not expect you to know anything about the industry presented in your case. We do expect you to ask good questions. Think out loud. The point of the case interview is to understand how you think. Structure your answer. We're looking for an organized pattern of thought to attack the problem, not a disparate set of ideas. Help us see how you order your thoughts and ideas, moving from one to the next in order to address the question. While use of a framework may be helpful in this area, be careful if you use one. We want to understand your thought process, not see that you've memorized someone else's framework. (And never use a......

Words: 382 - Pages: 2

Case Analysi

...  division  needed  to  be  carefully  coordinated  with  those  in  other  divisions  if  the  company  was  to  successfully  leverage  its doll character brands across all divisions.   The Capital Budgeting Process at New Heritage  The annual investment process at New Heritage began with personnel in each division proposing  projects for investment that were aligned with the company’s multi‐year strategy plans.  As the company grew, deliberate steps were taken to decentralize some of the project approval process and increase spending authority at the division level. However, large and/or strategic spending proposals were reviewed at the corporate level by a capital budgeting committee consisting of the CEO, CFO, COO, the controller, and the division presidents.   Each project proposal presented to the committee included the following information:  brief  description of the project and the strategic rationale; overview base case financials (five‐year  operating and cash flow forecasts); spending requirements by asset category, personnel requirements,   key project financial performance measures (NPV, IRR, payback period, profitability index); and  project risks and milestones.  Proposed projects ran the gamut from relatively minor, tactical projects  (the replacement of obsolete assembly equipment) to major strategic projects that would significantly  alter the company’s market position (an acquisition, for example).   Some projects were  HARVARD BUSINESS...

Words: 2246 - Pages: 9

Case

... not initiate the investigation. Second, the court held that Crawford was not protected against retaliation because the investigation was an employer's internal investigation and a charge had not been filed with the Equal Employment Opportunity Commission. Crawford only filed with the EEOC after she had been terminated, as required by Title VII. Crawford appealed to the Supreme Court, who heard the case on October 8, 2008. The court ruled unanimously in her favor on January 26, 2009. ------------------------------------------------- Decision Writing for the majority, Justice Souter defines two activities Title VII protects, saying section 704(a) "makes it unlawful 'for an employer to discriminate against any... employe[e]' who (1) 'has opposed any practice made an unlawful employment practice by this subchapter' (opposition clause), or (2) 'has made a charge, testified, assisted, or participated in any manner in an investigation, proceeding, or hearing under this subchapter' (participation clause)." The Sixth Circuit held, when it heard the case, that the opposition clause demanded "active, consistent" opposing, which it did not find Crawford had done, as she did not initiate her own complaint before to the investigation. It also held that since the internal investigation was not conducted pursuant to a charge pending with the EEOC, Crawford was not protected by the participation clause. The court found that "oppose" is not defined by the statute, so a normal definition......

Words: 4929 - Pages: 20

Norstorm Hr Case Analysi

...| 1. What is the cause of the problems described in the case? How serious are these problems? The cause of Problem in Nordstrom is misaligned Compensation system. The Compensation is not vertically aligned with the Strategy of the company. Nordstrom depended on its sales employee for customer care and selling the products. However, the compensation structure was not adequately aligned to reward those behaviours which forced employees to work off-hours without getting Compensated for it. The problems were very serious as is evident from the case; the company came under a barrage of national class action suits which made a huge dent into the brand of the company. They had to make a $15 million fund which wasn’t enough. More importantly, it broke the numero Uno position and aura that Nordstrom was enjoying vis-à-vis their competitors. 2. Are Nordstrom employees pressured inappropriately by the sales-per-hour system? By management? Yes, Nordstrom employees are pressured quite inappropriately by the SHP ( Sales Hour Performance) system. In this system, employees were assigned a given SHP and if they go above the SHP , then they would be eligible for commission otherwise they will just get the base price. Now, the employees worked “off hours” for doing everything from writing Thank You letters to sales meetings etc. but if they add the “off hours” then the SHP will go below the stipulated figure and they will not eligible for commission and without the...

Words: 917 - Pages: 4

Case

... Criterion |3 | | |6.48 |Game Theory, Expected Value Criterion |4 | | |6.49 |Expected Value Criterion, Bayesian Probability Revisions |7 | | |6.50 |Utility Theory, Expected Utility Criterion |5 | | |Case 6.1 |Payoff Table, Decision Tree |8 | | |Case 6.2 |Decision Tree, Utility |8 | | |Case 6.3 |Decision Tree, Bayesian Probability Revision |8 | | |Case 6.4 |Decision Tree Analysis |6 | | Problem Solutions 6.1 See File ch6.1.xls [pic] a. Maximax Criterion -- 400 b. Maximin Criterion – 320 c. Minimax Regret Criterion -- 360 6.2 See File ch6.2.xls [pic] a. Expected Value Criterion -- 360. This criterion seems appropriate from the Bookstore's point of view if their objective is to maximize profit. If their objective is to......

Words: 2679 - Pages: 11

Case

...CASE A CSX ACQUISITION OF CONSOLIDATED RAIL CORPORATION CSX has put up a bid of $8.3 B in order to horizontally integrate with Conrail in order to increase the combined profitability based on perceived improvement in Synergies. A) Lower Cost Structure: Railroad is capital intensive industry with very high fixed cost. CSX-Conrail merger will lower company’s cost-structure by creating increasing economies of scale. Operating ratio of Conrail is 87.63% and CSX’s operating ratio is 81.99% (Exhibit 1). According to American Investment research report (Exhibit 10), proposed merger will bring operating ratio to 65 % (an 18.75% decrease). Both CSX and Conrail have low ROA (2.33% and 4.11%) compared to Norfolk’s ROA of 5.06 % (Table 6). If CSX and Conrail will achieve its projected revenue growth and cost-savings, CSX-Conrail will become more efficient than Norfolk. B) Gain Market Power : Based on revenue data from 1995 (Exhibit 1), CSK control 38.5%, Conrail controls 29.4% and Norfolk controls 32.1% of Northeast rail freight market. The proposed merger will allow CSX to control major share (~70 %) of the lucrative North Eastern rail market and enable them to take advantage of synergies in the space. In addition, CSX – Conrail can further improve on its market position by limiting Norfolk’s access to long-haul routes either from south or Midwest. MECHANICS OF THE CSX – CONRAIL DEAL CSX has offered a two-tiered offer for the stocks of Conrail. For the first 40% of the...

Words: 1389 - Pages: 6

Case

...ogle is considered to be an industry leader in data center efficiency, in part because it builds its own custom data centers rather than rely on standard industry equipment and practices. However, although “going green” can be both financially and environmentally beneficial, companies that develop unique technology are given an incentive not to share them to gain a competitive advantage. For example, Google has proprietary virtualization technology that it won't share, and is secretive concerning the number of servers it operates. However, as demonstrated in this video, Google takes many other steps to share its energy efficient best practices with other firms and the public. Case Study Questions 1. What is PUE, and why is it an important place to start when considering how to reduce data center power consumption? What value of PUE should data center managers strive for? 2. Describe the five methods recommended by Google for reducing power consumption. 3. How much of the world’s global greenhouse gases are the result of computing? List several factors that will tend to retard or accelerate data center power consumption both globally and in the United States. 4. Where do you suspect that data center power consumption will be greatest: developing and emerging economies or already-developed economies? Why? 5. Imagine that a company has developed an advanced technology that allows it to reduce its data center requirements by an unprecedented amount, and creates......

Words: 318 - Pages: 2

Case

... little betrayed. Also unlike their custom messenger bags they need not worry so much about the delivery time of laptop bags as it is manufactured in advance. 2.)Compare the assembly line in China to that in San Francisco along the following dimensions:(1) volume or rate of production, (2) required skill of the workers, (3) level of automation, and (40 amount of raw materials and finished goods inventory? Volume Or Rate Of Production:- The factory in China  Mostly used for manufacturing the laptop bags  labor is cheap and available in plenty  The availability of specialized machines enables the manufacture of bags easy  The large plant size enables more volume to be produced The factory in San Francisco  manufacture only specific or custom bags  Machinery involved is less as not too much cutting process involved like a laptop bag  Manufactured goods size depend on the order Required Skill Of The Workers:- Since the plant in china specializes in manufacture of laptop bags, have machines set up.. the entire work force might be divided into small groups and be given a set of repetitive takes . thus the job of workers will be monotonous and mechanical . so need of any specific knowledge or skill On the other hand the plant in san Francisco specializes in custom bag making . So the workers need to have certain skills in the manufacture of bags. also since the order from customer to customer varies the work of......

Words: 564 - Pages: 3

Business Analysi

...ETEC 522 The Business of eLearning The Phoenix Effect An Environmental Analysis of Apple Inc. Jeff Miller, Alan Doree, David Vogt, Bruce Stewart Jerry BleeckeR MET Program University of British Columbia October 22, 2004 Introduction – “As Bad as it Gets” The year was 1985. Apple Inc., the industry leader in the personal computer industry was bleeding money and floundering in a market it had once dominated. Shares in Apple were trading at an all time low of $7. The company had just announced its first layoff in history and1200 employees were being let go (Goodell, 1996). To make matters worse, Steve Jobs, Apple’s visionary leader had just lost control of the company to John Scully, the former CEO of Pepsi Cola, in a boardroom show down. Jobs was too erratic, it was claimed, and Apple required more steady leadership. Eleven years and two CEO’s later, Apple had still not recovered and teetered on the brink of extinction. It had lost was more than half its market share, and the company now only commanded only 16.5% of sales (Whelan, 98). In addition, it had just posted a $708 million fourth quarter loss and announced a reduction of one-third of its workforce for the second quarter (Goodell, 1996). A shadow of its former self, Apple needed a miracle. It needed a strategic vision and new direction. Ironically, this...

Words: 3798 - Pages: 16

Job Analysi

... organizations that they may be experiencing. These types of problems in organizations can range from employee turnover, employee theft, and employee attitude in the work environment. Researchers can get access to data by looking in major publications or journals produced by associations, and private entities, or by attending annual conferences. Industrial/Organizational psychologists can use different research methods that would include the basic methods, procedures, techniques, and tools used to conduct important research. These basic techniques of scientific method are inductive and deductive reasoning, development of research questions, hypothesis creation, design and implementation of studies, and the nature and definition of constructs form the basis the general areas of Industrial/Organizational psychology (Spector, 2012). Industrial/Organizational psychologists also use many different statistical techniques to analyze the data that important research produces. When looking at Descriptive statistics which is a term given to the analysis of data which help describe, show or summarize data in a meaningful way such that patterns might emerge from the data gathered. Though Descriptive statistics do not allow us to make any conclusions beyond that data that was analyzed or reach any type of conclusion regarding the hypotheses that might have been made. We use descriptive statistics to explain what is happening with the data. With inferential statistics, they would be...

Words: 2421 - Pages: 10

Case

...BRANNIGAN FOODS STRATEGIC MARKETING PLANNING CASE SOLUTION PDF Copyright © 2014. All Right Reserved BRANNIGAN FOODS STRATEGIC MARKETING PLANNING CASE SOLUTION PDF Download: BRANNIGAN FOODS STRATEGIC MARKETING PLANNING CASE SOLUTION PDF Are you trying to find Ebook Brannigan Foods Strategic Marketing Planning Case Solution PDF?. You will be happy to recognize that today Ebook Brannigan Foods Strategic Marketing Planning Case Solution PDF is offered on our on-line collection. With our on-line resources, you will certainly be able to locate Ebook Brannigan Foods Strategic Marketing Planning Case Solution PDF or practically any sort of sort of manual, for any kind of type of product. Best of all, they are completely complimentary to find, use as well as download and install, so there is no price or anxiety in any way. Ebook Brannigan Foods Strategic Marketing Planning Case Solution PDF may not make exciting reading, however Ebook Brannigan Foods Strategic Marketing Planning Case Solution PDF is stuffed with valuable guidelines, information and warnings. We have made it very easy for you to locate a user manual with no digging. And by having access to our manual online or by storing it on your computer system, you have hassle-free answers with Ebook Brannigan Foods Strategic Marketing Planning Case Solution PDF. To obtain begun locating Ebook Brannigan Foods Strategic Marketing Planning Case Solution PDF, you correct to locate our site which has a comprehensive collection of...

Words: 1371 - Pages: 6

Case

...Case 1 Overview Toyota is the most popular car manufacturer in the world. The reputation of its high-quality surpasses the largest car manufacture, General Motors. However, an accident due to uncontrolled acceleration occurred and it jeopardized drivers. Toyota had to recall about 10 million cars from the United States and Europe. It had to stop the production of its cars, including a new-model car until the car was repaired. The problem was that Toyota didn’t know why the uncontrolled acceleration accident happened. During 2009, its sales declined, while General Motors increased its growth. Even though Toyota’s sales declined at that time, it recovered its customer’s trust: up to 35 percent from 2009. Although the problem seemed to be getting better, Transportation Secretary Ray LaHood decided to collect money from the company as a fine. Payment of the fine was not an important problem for the company because it earned enough to cover it. The serious problem was its reputation. Toyota is considered not being honest about the problem of car function that caused the car accident. Since then, specialists from NASA and the National Academy of Science have taken action to solve the problem that caused the uncontrolled acceleration accident. Akiko Toyota, the Toyota president, said that listening carefully to customers is very important to get their trust back. Q1. What is your recommendation for how Toyota should approach this situation? My suggestion for Toyota is...

Words: 871 - Pages: 4

Case

...Case Study Below is a free excerpt of "Case Study" from Anti Essays, your source for free research papers, essays, and term paper examples. CASE STUDY | Management | Human Behavior in Organization | | | CASE 1. STATE UNIVERSITY BOARD OF REGENTS What I am Living for? The three personalities who are Dr. H.C. Agao, Mr. Francisco Bundoc and his wife, Mrs. Bundoc have made wrong actions. There is an attitude problem in them which stops them from doing the right thing. Mr. Bundoc should have stand for what is right and should not be affected for selfish reasons of others. Being appointed as a member of board of regents of a state university, Mr. Bundoc has a say in decisions made for it. Because of having a name for being a successful businessman and a respectable president in local chapter of a civic organization, he has the capability of convincing other members to support his good intentions for the university’s students. That’s why proposal of the university president, Dr. Agao, was rejected and made him to find away on how he can make Mr. Bundoc agree to his wishes. This shows that he is a type of person who gets what he wants by hook or by crook or who desires for power to have control on the situation just to be not defeated and be disgraced in front of other people. And so, Dr. Agao befriended Mrs. Bundoc and proposed an arrangement that gave her a lucrative income and put her trust to him. Indulged by the money she gets from the......

Words: 369 - Pages: 2

Case

... Case Analysis: “Retail Internationalization: Gaining Insights from the Wal-Mart Experience in South Korea Southern States University Mauricio Antunes Alvarenga Peggy Bilbruck 07/20/2014 The Case Analysis brought one of the most important business failures of the history, when the world’s giant retailer company faced a huge fail attempting to establish their own model business in South Korea. Wal-Mart simply applied their own and very well-known way of management in a foreign country, without paying attention on the local culture and costumes. A list of reason speculate the reason of this withdraw of Wal-Mart in South Korea. One of them was the Distribution, despite the fact that in America, Wal-Mart likes to be located a little away from the cities, probably they want costumers to think that to shop at Wal-Mart as a family program, where you spend the whole day shopping with your kids and relatives, but not South Koreans. They are accustomed to buy in places nearby and come back a couple times every week. The product mix was another; South Koreans like to see local products and local produces on the shelves. Pricing and promotion were the last reason for the failure, Wal-Mart tried to use the same sales strategies and low prices to seduce the South Koreans, but that was not enough. In the 21st century, I believe that any business can succeed globally, the company just have to respect the local culture, like McDonald’s, the giant fast-food chain have a different menu......

Words: 336 - Pages: 2

Case

... discussed in the chapter. a. Leadership commitment b. Customer Focus c. Inclusion of communications in planning and operations d. Media partnership e. Information collection and dissemination f. Accurate and timely information g. Crisis communications h. Preparedness Communications i. Tools 4. Case studies to be examined of which 3-5 will be included: a. 2001 Anthrax Attacks b. Northridge Earthquake c. Hurricane Floyd d. September 11th Terrorist Attacks – National Focus e. Ready.gov Campaign f. Washington, DC Sniper Attacks g. Homeland Security Advisory System (HSAS) Chapter 7: Statutory Authority 5. Introduction of topics and concepts to be discussed in the chapter. a. Why statutory is important b. Budget authority c. Program eligibility d. Focus of authority e. Roles and responsibility 6. Case studies to be examined of which 3-5 will be included: a. Civil Defense Act b. Homeland Security Act c. Flood Insurance Act d. Disaster Mitigation Act e. Civil Defense Act f. NEHRP g. Rhode Island club fire Chapter 8 Business Continuity Planning 7. Introduction of topics and concepts to be discussed in the chapter. a. Business continuity planning elements and definitions b. Business impact analysis c. Establishing a business continuity planning capability d. Working with public sector emergency managers 8. Case studies to be examined of which 3...

Words: 6981 - Pages: 28