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Choosing Your Battles

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Submitted By natasha85
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Introduction In the workplace there will be times when conflicts arises between employees and sometimes it may involve management or management can be completely clueless to the intension stirring within their department. Not only is it within the job description of management to resolve workplace conflicts but also the employees involved. To help resolve conflict it is important for everyone to acknowledge the issues, use active listening, analyzing the issues and dealing with minor disagreements prior to them becoming major problems.
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To ensure sufficient discussion of contentious issues in the workplace you have to make sure you acknowledge the conflict and not ignore it. By working with other employees daily you also work with their feelings and actions. It is necessary to follow certain steps to ensure problems are taken care of. The employees involved must first agree a problem exists and cooperate to solve the issue. By calmly and openly discussing a problem to determine its root cause people have a chance to state their opinions and articulate their views without causing an argument. (Duggan, 2015) As a manager unfortunately you have a hand in resolving team problems that cannot be worked out solely amongst the employees. Managers will be able to use active listening to help bring unspoken conflicts into the open without making them worse during meetings with the team. During meetings involving conflict the manager should make sure minor conflicts do not go unresolved and turn into personal attacks on others. By being open, people prevent small issues from disrupting work flow and impacting product or service (Duggan, 2015), in which would hurt the manager and the company. Ways negotiators can utilize conflict management strategies to their advantage so that differences in interests do not lead to dysfunctional conflicts but rather to positive

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