Premium Essay

Communication Development Skills

In:

Submitted By dallas21j
Words 1198
Pages 5
Communication Between My Niece And I
Federico Fonseca
ORG300- Applying Leadership Principles
Colorado State University – Global Campus
Instructor-Clark, Robert
September 15, 2014

Communication Development Skills
Communication skills are vital to the manager’s success. A manager must be an effective communicator to lead people. Assessing your communication skills is the key to your success; nevertheless, most people fail to recognize the role communication plays. When assessing your communication abilities, it is essential to review your interpersonal communication skills. Interpersonal skills are the most crucial skill that is needed to be an effective manager. Interpersonal communication skills are a ‘type of supportive communication that is the key to empowering people and motivating others to become more effective and efficient employees” (South University Online, 2011, p. 1). Supportive communication is beneficial in communicating both “honestly and accurately, it can preserve or enhance your personal, and professional relationships while providing information and resolving issues with your counterparts” (South University Online, p.1). In this essay, I will us the eight principles of supportive communication (problem oriented, congruence, descriptive, validates, specific, conjunctive, owned, and supportive listening) to reflect how a conversation with my niece was impacted by my communication style.
My 15-year-old niece was attending a friend birthday party. When she came into the den to let me know that she was leaving with her friend and parent, I must have given a strange look or appeared to look angry. She wanted to know why I was looking at her like that. I responded by saying that I felt her outfit was inappropriate to wear because it was too short and revealing for her age. She should choose another outfit to wear. My niece pointed

Similar Documents

Premium Essay

Book Review on Personal Development and Communication Skills

...BOOK REVIEW ASSIGNMENT Book – Personality development and communication skills. Author - Yandamoori veerendranath. ISBN-EBK0331691 Price-120/- In this book the author tries to explain a range of psychological theories,how to develop strong intellectual and emotional personality and public speaking.Besides these,the book also focuses on how to combat one’s weakness like anger and interpersonal conflicts. Veerendranath had worked in state finance corporation of Andhra pradesh.He is a playwright,novelist,movie director,personality development motivator.There are so many books based on personality development in market but the reason for choosing this book is i am ardent fan of his writings.Personally i have attended his motivation sessions and i was really impressed by his way of teaching.He explains human behaviour in various situations in a scientific way like fear of public speaking,lack of emotional stability etc. Book begins with relating one’s personality with his/her psychology.study of personality has developed various theories for assessing one’s personlaity.The theories which author had written in book explains various concepts like ego-strength,rationalisation,self-awareness,intra personal savvy,self-direction etc.His explaination on various ego states of person is worth appreciative.one example which i like in this book is my super ego wants me to be first ranker,and the id wants me to watch tv.My ego strength decides my fate.He also discuss...

Words: 657 - Pages: 3

Premium Essay

Design and Development of a Learning and Development Programme for Line Managers to Build Communication Skills

...Measures related to training and development generally allow companies as well as individual employees to benefit from increases in productivity, safety at the work place and well-being as a result of improved skills and enhanced knowledge. According to Armstrong (2001), training is defined as “planned and systematic modification of behaviour through learning events, programmes and instruction” that allows the individual achievement of skills, competencies and knowledge required for effective working. Within this definition, there are two aspects which might be seen as the most significant elements of training. At first, the fact that training is supposed to be planned and systematic needs to be highlighted. Moreover, the second aspect to be highlighted is related the objective of training, which is described as enhancement of specific work-related abilities. A simple but systematic model which captures the characteristics of training and development described above is the so called training cycle. It is characterised by displaying training not as a single and occasional event with a fixed starting and end point, but as a continuous process and an infinite circle. (Tayler, 1991) Since the 1970s and to the present the training cycle is the conventional model for organisational training and development. Originally and referring to Armstrong (2001), Donelly (1987) as well as Kenney & Reid (1986) the training cycle can be divided into four stages. As a first step in the cycle...

Words: 3624 - Pages: 15

Premium Essay

Developing Communication Skills as an Essential Pre-Requisite for Socioeconomic Development of a Country

...International Journal of Research Studies in Management Available online: 6 September 2012 Exploring the communication barriers in private commercial banks of Bangladesh Sultana, Nahneen Eastern University, Bangladesh (urmee97@yahoo.com) Abdullah, Abu Md. Eastern University, Bangladesh (abdullah.du@gmail.com) ISSN: 2243-7770 Online ISSN: 2243-7789 Tabassum, Ayesha Eastern University, Bangladesh (tabassum105@yahoo.com) Received: 23 June 2012 Available Online: 6 September 2012 Revised: 15 August 2012 DOI: 10.5861/ijrsm.2012.140 Accepted: 1 September 2012 Abstract In Bangladesh, lots of private commercial banks are contributing for economic growth. The performance of the banks depends on a well-structured communication system. So by maintaining an effective communication system, the banks can gain competitive advantage. Thus the study aims to investigate the communication barriers that should be removed for effective communication in the private commercial banks of Bangladesh. A structured questionnaire survey based on 5-point Likert-scale was conducted on 165 full-time employees of private commercial banks. The sample includes 15 private commercial banks. The Principal Component Analysis reveals three types of communication barriers; personal barriers, job barriers, and organizational barriers. Among these barriers, personal barriers are the most significant barriers according to the respondents of the study. Personal barriers include lack of English...

Words: 5461 - Pages: 22

Premium Essay

What Is Ict?

...Information and Communication Technologies for Development (ICT4D) refers to the use of Information and Communication Technologies (ICTs) in the fields of socioeconomic development, international development and human rights. The theory behind this is that more and better information and communication furthers the development of a society. Aside from its reliance on technology, ICT4D also requires an understanding of community development, poverty, agriculture, healthcare, and basic education. Richard Heeks suggests that the the I in ICT4D is related with “library and information sciences”, the C is associated with “communication studies", the T is linked with “information systems", and the D for “development studies”.[1] It is aimed at bridging the digital divide and aid economic development by fostering equitable access to modern communications technologies. It is a powerful tool for economic and social development.[2] Other terms can also be used for "ICT4D" or "ICT4Dev" ("ICT for development") like ICTD ("ICT and development", which is used in a broader sense[3]) and development informatics. ICT4D can mean as dealing with disadvantaged populations anywhere in the world, but it is more seen with applications in developing countries. It concerns with directly applying information technology approaches to poverty reduction. ICTs can be applied directly, wherein its use directly benefits the disadvantaged population, or indirectly, wherein it can assist aid organisations or...

Words: 563 - Pages: 3

Premium Essay

Personal Development

...comprehensive personal and professional development strategies where summarized as below. Chapter 01 Steps of Developing Professional Development Plan and CV Chapter 02 Evaluation on Professional Development Plan Chapter 03 Highlighted on Interpersonal and transferable skills Chapter 04 Focus on Learning in a professional context Table of contents Executive summary 01 Table of contents 02 Chapter 01 03-09 1.1 Introduction on Personal and Professional Development 1.2 Self Assessment 1.3 Personal SWOT Analysis 1.4 Skill Audit 1.5 Personal Development Plan 1.6 Curriculum vitae Chapter 02 10 2.1 Evaluation on Personal Development Plan Chapter 03 11-13 3.1 Interpersonal and transferable skills 3.2 Time Management 3.3 Problem solving 3.4 Communication Chapter 04 14 4.1 Learning Bibliography 15 Chapter 01 1.1 Introduction on Personal and Professional Development Understanding skills, attitudes and knowledge is helpful to develop personal and professional career. According to the Guskey and Huberman (1995)Professional development is those processes and activities designed to enhance the professional knowledge, skills and attitudes of individuals in a working environment so that they might, in turn enhance the performance of the overall organization. This is an ongoing, systematic and intentional process. Knowledge, skills and attitudes enhancement will create...

Words: 2717 - Pages: 11

Premium Essay

Listening and Interpersonal Skills Review

...Overview This paper offers the non-subject specialist an overview of the literature which has influenced the development of listening and interpersonal skills in UK higher education. It refers to articles, seminal texts and writers within the field. In order to provide some context, the first section of the review covers some issues relating to the definition of listening and interpersonal skills and some examples are presented to demonstrate their interdependence. The importance of these skills within occupational and educational domains is also highlighted. The review then goes on to place listening and interpersonal skills in context by exploring historical perspectives, factors influencing current developments and providing an indication of issues which may affect future development. The paper introduces different approaches to listening and interpersonal skills within some key disciplines and considers the extent to which the teaching and learning of listening and interpersonal skills has been integrated within these discipline. In conclusion we consider emerging themes relating to advances in technology and widening participation, including the cross cultural agenda. A glance at the definitions section below will reveal the substantial overlap that exists between this topic and some of the other LearnHigher learning areas, most notably those relating to oral communications and group work. Although we acknowledge this overlap at various points during the review, readers interested...

Words: 8241 - Pages: 33

Premium Essay

Cambridge Tec

...OCR Cambridge TECHNICALS Unit 1 Communication and Employment Skills Copyright Notice All material is Copyright ICT Interactive unless otherw ise stated. Each w orksheet can be photocopied w ithin the purchasing institute as long as they remain at the institute w hich made the initial purchase. No f orm of this resource can be transmitted electronically, digitally, mechanically, paper based, or otherw ise outside the purchasing institute w ithout prior permission of the publisher or author. Microsof t Window s, Window s NT, Vista, XP, Seven/Eight, Off ice 2003, Off ice 2007/2010 and/or other Microsof t's products ref erenced are either trademarks or registered trademarks of Microsof t. Macromedia/Adobe and/or other such Adobe products ref erenced are either trademarks or registered trademarks of Adobe. Dis claimer This resource has been created f or educational purposes only. The publisher or author has tried their very best to ensure that the resource pack is accurate and up -to-date. How ever, the publisher or author takes no responsibility if any of the inf or mation content is inaccurate or incorrect that may contradict or mislead in anyw ay at the time w hen the resource w as published. The publisher and author specif ically disclaim any responsibility f or any liability, loss, or risk, personal or otherw ise, w hich is incurred as a consequence, directly or indirectly, of the use and application of any of the contents of this resource. For purposes...

Words: 4912 - Pages: 20

Premium Essay

Mister

...Personal Development involves holistic advancement of various attributes of an individual. There are several components involved in this that ensure the holistic developments. This helps in the achievement of social, emotional and mental maturity (DeCenzo & Silhanek, 2002, p. 144). In order to enhance the holistic development of a person, there are certain activities that can be undertaken towards the promotion of efficient development. These activities should be done continuously to ensure progressive growth of the individual. On the other hand, a lot of expertise should also be involved in order to develop the desirable characteristics that will result into object and autonomous life decisions. Several organizations have adopted training programs in an attempt to enhance individuals’ performance. These programs are believed to enhance mental development. However, they also involve various components that enhance the holistic development of the people undergoing training (DeCenzo & Silhanek, 2002, p. 149). At the places of work, training programs have been widely used because they are designed to enhance professional development professional advancement in various fields. If certain skills are lacking, the program will be tailored to cover the gap that is experienced. As a result of this, effectiveness and efficiency can be achieved in the organization. The training programs will help in the achievement of various short term goals. Initially, the achievement of certain professional...

Words: 2028 - Pages: 9

Premium Essay

Unit 7: the Developing Manager

...approach, leading authorities Leadership characteristics: styles eg autocratic, democratic, laissez-faire, action-orientated; motivation theories, factors affecting motivation and performance, motivation techniques, effectiveness; conflict resolution; the role of partnerships and stakeholders in the business Communication: communications processes, verbal, written, non-verbal; lines of communication, linear, lateral, formal/informal; barriers to effective communication Organisational culture and change: types of organisational structure and culture; factors influencing changes in culture; types of change eg demographic, economic, legislative; planned change theory; managing and measuring the effectiveness of change; sources and types of power; change drivers LO2 Be able to review own potential as a prospective manager Self-knowledge and appraisal: skills audit eg management skills, leadership skills, practical/technical skills, personal skills (eg interpersonal/motivational/communication skills), organising and planning skills cognitive and creative skills; qualifications (current/planned), strengths and weaknesses analysis; personal learning logs; personal development plans Own potential: aims, objectives, targets, learning programme/activities, action plan, time management, work scheduling, Specific, Measurable, Achievable, Realistic, Time-bound (SMART) objectives, action planning, delegation, decision making, problem solving, management/leadership styles, value awareness...

Words: 926 - Pages: 4

Premium Essay

Personal and Professional Development

...Level 4 HNC Diploma in Business | Unit 4 Personal and Professional Development L/601/0943 | A | | Assignment title | Personal and Professional Development | In this assessment you will have opportunities to provide evidence against the following criteria. a Indicate the page numbers where the evidence can be found. | Criteria reference | To achieve the criteria the evidence must show that the student is able to: | Task no. | Evidence | 1.1 | Evaluate approaches to self-managed learning | 3 | 4 | 1.2 | Propose ways in which lifelong learning in personal and professional contexts could be encouraged | 3 | 8 | 1.3 | Evaluate the benefits of self-managed learning to the individual and organization | 3 | 9 | 2.1 | Evaluate own current skills and competencies against professional standards and organizational objectives | 1 | | 2.2 | Identify own development needs and the activities required to meet them | 2 | | 2.3 | Identify development opportunities to meet current and future defined needs | 2 | | 2.4 | Devise a personal and professional development plan based on identified needs | 2 | | 3.1 | Discuss the processes and activities required to implement the development plan | 2 | 3 - 8 | 3.2 | Undertake and document development activities as planned | 2 | | 3.3 | Reflect critically on own learning against original aims and objectives set in the development plan | 2 | | 3.4 | Update the development plan based on feedback and evaluation | 2 | | 4.1 | Select solutions...

Words: 7529 - Pages: 31

Premium Essay

Social Skills in Children

...Children need a variety of social skills to function and to be successful in today’s society. The three skills I chose are effective communication, consideration, and problem solving. These three skills are imperative to help a child develop socially. Children need these skills to learn throughout childhood and also to function as adults. Communication is sharing a message between two or more people and how they get to know one another. Communication can come in the form of words, actions, looks, and silence. Key to a child’s development and learning ability, communication is the basis of building relationships. It is essential for learning, play, and social interaction. Children need to know how to understand others as well as have others understand them. Communication is important because a child needs to be able to express their ideas and their feelings about their surroundings. Children with communication problems are more likely to have behavior problems, have issues with their self esteem and their self confidence because they are often unable to express themselves. Friendships are often unattainable as well when communication is poor. Communication is at the center of all reading, writing, math, and science skills. Proper communication helps children develop self esteem, confidence, and better relationships by allowing children to express their individual thoughts, feelings, and connections to and with others. Consideration is the ability to understand...

Words: 1116 - Pages: 5

Premium Essay

Business

...vision. (Wilkinson,2013) Regarding the products it sells, the company offers a wide range of products for home: from furniture, garden products, kids toys, stationery products, decorations, health & beauty products and addressing all categories of persons, regardless of age, gender, income or education. Wilkinson has over 23,000 employees dedicated to it and offers the best management services. (http://www.worksmart.org.uk/company/company.php?id=00365335#Salaries,2013) TASK 1 a) Examine the benefit of self-managed learning to individuals and organizations and evaluate the various approaches. As a general definition, lifelong learning, refers to continuous enrichment of general and specific knowledge, improving intellectual abilities and skills...

Words: 3393 - Pages: 14

Premium Essay

Training Proposal

...[pic] Training Proposal Fundamental Communication Skills Training for Managers Prepared For: Institute for Children, Poverty, and Homelessness 44 Cooper Square New York, NY 10003 Provided By: Personnel Fusion Consultants Table of Contents ICPH Background: The Institute for Children, Poverty and Homelessness is an independent nonprofit organization that was founded in New York City in 1990. The organization was formed after the late 1980’s when family homelessness rates was increasing in the United States. (ICPH) is a research and development organization that studies the motives of family homelessness and as well, develops data to inform and help enhance public policy for family homelessness. During their past 25 years of service, the Institute of Children, Poverty and Homelessness has been committed to advance statistics as they believe this data is what interests the public and political provision to help with homeless families. Their mission is to study the impact of poverty on family and child well-being and to generate research that will enhance public policies and programs affecting poor and homeless children and their families. ICPH examines the condition of extreme poverty in the United States and its effect on educational attainment, housing, employment...

Words: 3670 - Pages: 15

Premium Essay

Leadership Skills Inventory

...leadership skills. Learn what areas you can improve to become a more effective transformational leader. Increase your impact with self, others, teams, and organizations. Name of Participant: Sample Tester Date of Assessment: 2011-09-30 by Terry D. Anderson, Ph.D., with Ken Keis, M.B.A. Published by Consulting Resource Group Canada: PO Box 418 Main, Abbotsford, BC V2T 6Z7 * USA: PO Box 8000 PMB 386, Sumas WA, 98295-8000 Website: www.crgleader.com © 1990-2011, CRG Consulting Resource Group International, Inc. All rights reserved. This material is protected by law and may not be reproduced in any form. Printed from http://www.crgleader.com 2 of 16 Online Leadership Skills Inventory - Self (LSI-S) © 1990-2011 Consulting Resource Group Professional Development and Planning Section Why Become a Transforming Leader? Skilled Leaders are critical to the success level of any venture, both profit and non-profit. This was validated in the research Jim Collins and his team conducted for his book, Good to Great. They confirmed that the most successful organizations had skilled Transforming Leaders at the helm. (Jim Collins called them Level 5 Leaders.) Our research, however, has shown that fewer than 1 in 10 professionals (as observed in video-taped assessment sessions) have competency in the whole range of skills to Level 4 competency (scores of 7 to 8). And even fewer individuals have the abilities—Level 5 competency, scores of 9 to 10—to teach others the skills outlined...

Words: 4436 - Pages: 18

Premium Essay

Miss

...INTRODUCTION I will explain what employability, personal and communications skills are. These three skills are very important to require people for any kind of job; I think the most important is the communication skills, because you should be friendly with the customer or the person you will help. I will choose a Business Management in Zara. Zara is a Spanish clothing and accessories retailer based in Arteixo, Galicia, and founded in 1975 by Amancio Ortega and Rosalía Mera. It is the flagship chain store of the Inditex group, the world's largest apparel retailer. The fashion group also owns brands such as Massimo Dutti, Pull and Bear, Uterqüe, Stradivarius, Oysho and Bershka. Zara sell different kind of clothes and accessories, they have a section of men, women and child, also Zara Home. Zara manager will be in charge of your store or section in an authentic fashion centre. You will coordinate daily activities. You will make decisions regarding products in order to reach the sales objectives set for you. You will organise staff in order to guarantee their involvement. You will make full use of the space available in your store; so that fashion is present everywhere. And, above all, you will ensure that every customer comes away from the store having had his or her wishes fulfilled thanks to our fashions. The main areas of responsibilities:1. Stock Management and Sales:  To manage daily replenishment and complete orders within a deadline in line with the sales, the needs...

Words: 951 - Pages: 4