Premium Essay

Company Q Evaluation

In: Business and Management

Submitted By mfigures84
Words 586
Pages 3
Company Q Evaluation:
According to College of Business of Guidelines
Western Governors University

Abstract
This is paper is evaluation of Company Q’s current attitude towards social responsibility. Three detailed recommended actions are given that can improve Company Q’s action toward social responsibility.

Evaluation
According to the International Organization for Standardization, “Business and organizations do not operate in a vacuum. Their relationship to the society and environment in which they operate is a critical factor in their ability to continue to operate effectively.” (Online Browsing Platform (OBP), 2014)
Closing stores in a higher crime rate areas is only counter-productive for the company and the community it serves. In order for these hard hit areas to once again flourished, businesses and organizations need to hold firm and weather the storm. Effectively responding to consumer requests is very minimal at best. When Company Q does choose to respond supply is never matched with demand. Ineffective management practices have led to a disconnect within the communities they serve. Selling high margin requested items eventually leads to poor customer satisfaction. Company Q has no loyalty or trust with its own employees. This self-defeating behavior will only lead to more underperforming stores.
Recommendations
Senior management should develop a sound code of ethics. The code of ethics needs to be unique to your business. Find out what approaches similar companies use that are effective in supporting staff and influence of work practice and culture. Before finalization get feedback from employees and shareholders, this can be done through surveys or focus groups. It’s beneficial to test it out and make adjustments as necessary. Set up an ethics committee. The committee will be charge of implementing of new practices. Follow a review...

Similar Documents

Premium Essay

Contemporary Issues in Reward Management

...in the process of having a job evaluation done in different divisions of the company to make sure that there is a fair pay structure in place to act as a defence against equal value claims being made. The company is using the point factor system as a method of job evaluation where points are assigned to factors of the job in order of importance. There are different issues that arise from using this system however. It is a time consuming and complex process. The correct data is needed and the personnel manager has rushed the process of gathering data. The evaluation will be inaccurate if the data gathered is not correct. Data relevant to two years ago is being used for the job descriptions. The job role may have changed dramatically in that space of time. The personnel manager in the company has evaluated the jobs of people who he “knows quite well”. The evaluation may become personal in this instance with the personnel manager giving pay and job advantages to the people he has preference to. He may also make assumptions and be judgemental instead of using actual facts. http://moodle.ncirl.ie/course/view.php?id=52 http://books.google.ie/books?id=y5FeP6nME8wC&pg=PA70&lpg=PA70&dq=point+factor+rating+method&source=bl&ots=7sr-4Ocywi&sig=zfPONE_IIzBPpt3IDS2FEvLXUFg&hl=en&sa=X&ei=J2t0T4fEDcK3hAfc8qWnBQ&sqi=2&ved=0CBwQ6AEwAA#v=onepage&q=point%20factor%20rating%20method&f=false The job evaluation handbook By Michael Armstrong,......

Words: 2187 - Pages: 9

Premium Essay

Britannia

...q Consumer Behaviour 1 q 1 Consumer Behaviour Customer is profit, all else is overload.... x This chapter provides an introduction to consumer behaviour. “Consumer is the most important person. The business revolves around the consumer.” After finishing this chapter one should be able to understand: q What is meant by consumer behaviour q Consumer decision-making process q Marketing strategy and consumer behaviour q Indian consumer and his characteristics x INTRODUCTION All of us are consumers. We consume things of daily use, we also consume and buy these products according to our needs, preferences and buying power. These can be consumable goods, durable goods, speciality goods or, industrial goods. What we buy, how we buy, where and when we buy, in how much quantity we buy depends on our perception, self concept, social and cultural background and our age and family cycle, our attitudes, beliefs values, motivation, personality, social class and many other factors that are both internal and external to us. While buying, we also consider whether to buy or not to buy and, from which source or seller to buy. In some societies there is a lot of affluence and, these societies can afford to buy in greater quantities and at shorter intervals. In poor societies, the consumer can barely meet his barest needs. The marketers therefore tries to understand the needs of different consumers and having understood his different behaviours which require an in-depth......

Words: 3230 - Pages: 13

Premium Essay

Consumer Behaviour

...q Consumer Behaviour 1 q 1 Consumer Behaviour Customer is profit, all else is overload.... x This chapter provides an introduction to consumer behaviour. “Consumer is the most important person. The business revolves around the consumer.” After finishing this chapter one should be able to understand: q What is meant by consumer behaviour q Consumer decision-making process q Marketing strategy and consumer behaviour q Indian consumer and his characteristics x INTRODUCTION All of us are consumers. We consume things of daily use, we also consume and buy these products according to our needs, preferences and buying power. These can be consumable goods, durable goods, speciality goods or, industrial goods. What we buy, how we buy, where and when we buy, in how much quantity we buy depends on our perception, self concept, social and cultural background and our age and family cycle, our attitudes, beliefs values, motivation, personality, social class and many other factors that are both internal and external to us. While buying, we also consider whether to buy or not to buy and, from which source or seller to buy. In some societies there is a lot of affluence and, these societies can afford to buy in greater quantities and at shorter intervals. In poor societies, the consumer can barely meet his barest needs. The marketers therefore tries to understand the needs of different consumers and having understood his different behaviours which......

Words: 3230 - Pages: 13

Premium Essay

Management

...q Consumer Behaviour 1 q 1 Consumer Behaviour Customer is profit, all else is overload.... x This chapter provides an introduction to consumer behaviour. “Consumer is the most important person. The business revolves around the consumer.” After finishing this chapter one should be able to understand: q What is meant by consumer behaviour q Consumer decision-making process q Marketing strategy and consumer behaviour q Indian consumer and his characteristics x INTRODUCTION All of us are consumers. We consume things of daily use, we also consume and buy these products according to our needs, preferences and buying power. These can be consumable goods, durable goods, speciality goods or, industrial goods. What we buy, how we buy, where and when we buy, in how much quantity we buy depends on our perception, self concept, social and cultural background and our age and family cycle, our attitudes, beliefs values, motivation, personality, social class and many other factors that are both internal and external to us. While buying, we also consider whether to buy or not to buy and, from which source or seller to buy. In some societies there is a lot of affluence and, these societies can afford to buy in greater quantities and at shorter intervals. In poor societies, the consumer can barely meet his barest needs. The marketers therefore tries to understand the needs of different consumers and having understood his different behaviours which require an in-depth......

Words: 3231 - Pages: 13

Free Essay

Est1 Social Responsibility 310.2.1-05

...Company  Q  –  Social  Responsibility          1     Case  Study  on  Social  Responsibility  –  Company  Q   For  over  forty  years,  the  subject  of  business  ethics  has  continued  to  evolve   and  one  aspect  in  particular,  social  responsibility  has  become  more  of  a  focus.  A   company’s  attitude  on  social  responsibility  is  evaluated  in  how  they  maximize   positive  impacts  on  stakeholders  while  minimizing  the  negative  impacts.   Stakeholders  include  employees,  customers,  investors  and  the  communities  in   which  they  operate.  Over  time,  examples  from  the  world  of  business  have  shown   ethical  standards  and  social  responsibility  have  a  positive  impact,  not  only  in  terms   of  reputation  management,  but  long-­‐term  organizational  success.   Based  on  the  information  provided  about  Company  Q’s  actions,  it  appears   that  the  primary  driver  for  their  business  decisions  is  short-­‐term  economic   responsibility  without  evaluating  impacts  to  all  of  their  stakeholders.  Three...

Words: 923 - Pages: 4

Free Essay

Est Task 1

...Task 1 – Evaluation and recommendations of Company Q A. Evaluation Company Q’s current attitude toward social responsibility does not seem to exist. Of course it is a business’s goal is to make a profit, but it should also include good practice between the company and community. The company’s closure of stores due to high crime rate areas, offering products solely on being high margin items, and not donating day old food to local food banks are big factors of not being socially responsible. B. Recommendations 1. Company Q should not have shut down stores just because they were in higher crime rate areas, which also created higher unemployment. It should have created stronger security which in turn would help better the community, which in turn creates profits. It would also be a way of offering better products to the community as opposed to local corner stores. 2. Company Q offering health conscious and organic products as per their consumers request, was not done for the consumer but because they were high margin items. They may be high margin items but it needs to be considered that if these types of items will be offered they have to be of good quality and from reputable markets. Consumers being able to afford these products, as they can be more expensive, also needs to be a major factor. 3. Company Q not donating to the local food bank is just showing that the company has no sympathy for the less fortunate. This type of attitude, can alone,......

Words: 341 - Pages: 2

Premium Essay

Est1 Task 310.2.1-05

...Evaluation In evaluating Company Q for social responsibility, I have found that the company has not made a commitment to being completely socially responsible. The definition of Corporate Social Responsibility according to Lord Holme and Richard Watts (2000), “is the continuing commitment by business to behave ethically and contribute to economic development while improving the quality of life of the workforce and their families as well as of the local community and society at large”. The company has made some attempts at social responsible behavior by listening to a portion of their customers supplying them with health-conscience and organic products; however, this concession came after years of request from their customers and the stores only offer a very limited quantity of those types of foods. Company Q has ignored other opportunities to better the general community where the company conducts its business. Company Q has closed two stores in higher-crime-rate areas because of loss of profits. Company Q failed to recognize that this poorly impacts the community and the employees in that area and reflects poorly on its overall corporate image. Also, Company Q opted to throw away day old food instead of giving it to the community food bank believing it may promote fraud or stealing within their own employees. Both of these decisions were not based on a proper socially responsible attitude. This type of behavior was well hidden several years ago before the world was......

Words: 1004 - Pages: 5

Free Essay

Case Questions

...Industrie Pininfarina Q.1.How has the competitive environment for niche auto manufactures been changing over the past few years? What factors are affecting the competitiveness of niche manufactures such as Pininfarina with volume manufactures in Europe? Q.2. As Renato Bertrandi, what do you see as the most significant challenges facing Pininfarina over the next five years? What are Pininfarina’s options? Q.3.Should Bertrandi accept the Mitsubishi business? How should Pininfarina position itself to compete in the future? Fell – Fab Products Q.1.What are the factors for and against the possible expansion into services by Fell-Fab products? Q.2.If Fell-Fab Products were to proceed, what would implementation likely require? Q.3.As Glen Fell, what would you do? Why? How? Electrosteel Castings Q.1.What are the key success factors for Electrosteel? Is international expansion a good idea? Q.2.What is your evaluation of the opportunities to expand into either Vietnam or France? How do the alternatives compare (at a minimum, include operational, marketing and financial considerations)? Q.3.As Das, what is your recommendation going forward? How would you implement your plan? Unicon Concrete Q.1. As Mr.Li, would you pursue the blanket approval for slabs and facades? Why? Q.2.What changes do you foresee to Unicon’s operations if the blanket approval is accepted by the HKHA? Q.3.What steps would you take to increase production of slabs and facades? How would you implement......

Words: 291 - Pages: 2

Premium Essay

Case Study : 7-3 Quality Metal Servce Center

...Quality Metal Service Center? Yes, the purpose of a company is to maximum the profit, and as Elizabeth Barret suggested,it can help company to make more profit. So the capital investment proposal described in Exhibit 3 is an attractive on for QMSC. Investment in machine $540,000 10 years cash inflow $286,000 PV of cash inflow $39,182 Payback period = 4.5 years  NPV= 286000 IRR= 2.8% Reasons for selection: * Positive cash flow * IRR> COC * Payback period is less than the standard Q 2: Should Ken Richards send that proposal to home office for approval? Ken need send this proposal to home office for approval, because this proposal is good for the company and can make a lot of profit for the company. And another reason is, capitalexpenditures in excess of $10,000 and all capital leasing decisions require corporate approval. Q 3: Comment on the general usefulness of ROA as the basis of evaluating district managers performance. Could this performance measure be made more effective? The Return on Assets (ROA) percentage shows how profitable a company's assets are ingenerating revenue.An indicator of how profitable a company is relative to its total assets.ROA gives an idea as to how efficient management is at using its assets to generate earnings. ROA can be computed as Net Income/ Total Assets.To make it more effective QMSC can use: Multiple performance measure, managementservice histories, or strategy paining. Q 4: In deciding the investment base for......

Words: 1160 - Pages: 5

Premium Essay

Business Policy and Strategy

...Assignment The mission statement addresses the following: What are our economic goals? What is our operating philosophy in terms of quality, company image, and self-concept? What are our core competencies and competitive advantages? What customers do and can we serve? How do we view our responsibilities to stockholders, employees, communities, environment, social issues and competitors? The Role of Top Management and the Importance of Company Policy Introduction to Business Policy Chief Executive – serves as the head and has the knowledge about the nature of the company. Responsibilities of the Chief Executive 1. Elaborate the major policies of the firm. 2. Define the objectives of the firm. 3. Develop strategies and the long-range plan for achieving these objectives. 4. Must develop an organization which most efficiently carries out the company’s strategic plan. 5. Must develop the operating policies which ease the burden of decision-making to carry out the plan. 6. Be involved in controlling the operations of the firm and in problem solving. Definitions 1. Major Policies Major policies (or “company” policies) deal with the firm’s fundamental nature, its identity, and the direction in which it is expected to move. They provide a framework within which the objectives can be established. 2. Objectives The firm’s objectives or goals (these are two terms used interchangeably) specify, usually in quantitative terms (e.g., dollars,...

Words: 2502 - Pages: 11

Premium Essay

Corporation Fedex

...The fundamental responsibility of members of the Company's Board of Directors is to promote the best interests of the Company and its stockholders by overseeing the management of the Company's business and affairs. In doing so, Board members have two basic legal obligations to the Company and its stockholders: (a) the duty of care, which generally requires that Board members exercise appropriate diligence in making decisions and in overseeing management of the Company, and (b) the duty of loyalty, which generally requires that Board members make decisions based on the best interests of the Company and its stockholders and without regard to any personal interest. 2. Conflicts of Interest and Related Person Transactions; Corporate Opportunities. Procedures for the review and preapproval of related person transactions are set forth in the policy attached hereto as Appendix A. If a Board member develops an actual or potential conflict of interest with the Company that is not covered by the attached policy, he or she should immediately notify the Executive Vice President, General Counsel and Secretary or his or her designee of all material facts and circumstances regarding the conflict. Any significant conflict must be resolved, or the Board member should resign. In addition, if a Board member becomes aware of a corporate opportunity that could benefit the Company, he or she must first present the...

Words: 7248 - Pages: 29

Free Essay

Mystic Monk

...MW SCHEDULE M Jan 10 Overview of course, course mechanics, name cards, information sheets, group formation, writing standards, e-mails, find instructor web site, etc. Readings: A Guide to Case Analysis, link on webpage, especially know your ratios. I won’t ask you the formulas; I’ll ask you what they mean or tell a manager.. Ch 1 What is Strategic and Why is It Important Ch 2 The Managerial Process of Crafting and Executing Strategy W Jan 12 Business Policy Preliminary Predictor Quiz Overview of Strategic Planning Group formation, Company officer photographs Hand out Morton Case M Jan 17 Martin Luther King Jr. Holiday – no class W Jan 19 Company officer photographs LEGOMAN Each group will send me an e-mail message addressing the following: What did you learn in the Legoman exercise about strategy and good management? What did you learn about each of your team members? How could you better manage in future exercises and assignments? M Jan 24 Mystic Monk Coffee 1. Has Father Daniel Mary established a future direction for the Carmelite Monks of Wyoming?  What is his vision for the monastery? What is his vision for Mystic Monk Coffee? What is the mission of the Carmelite Monks of Wyoming? 2. Does it appear that Father Daniel Mary has set definite objectives and performance targets for achieving his vision? 3. What is Father Prior’s strategy for achieving his......

Words: 2109 - Pages: 9

Premium Essay

Social Responsibility

...evaluating the current social responsibility attitude of the small local grocery store chain, Company Q, it is apparent that they have taken the stance of a shareholder model of corporate governance, as opposed to the stakeholder model. This evaluation is based on their focus of maximizing capital for its investors/owners. This type of orientation drives their decisions toward the best interests of the investors, not of the community or focus of social responsibility. Being socially responsible means that people and organizations behave ethically and with sensitivity toward social, cultural, economic, and environmental issues. Striving for social responsibility helps people, organizations, and governments have a positive impact on development, business, and society with a positive contribution to bottom-line results.("What Is Social Responsibility," n.d., para. 1) Company Q's actions of closing two stores in higher-crime-rate areas because they consistently lost money, as well as denying the request from the local food bank to donate their day-old products to help feed needy families, citing the concern of lost revenue from possible fraud and potential stealing from employees, support the evaluation of Company Q as being socially irresponsible. Closing two stores in the higher-crime areas could possibly have a more dramatic and negative effect on the community by appearing that Company Q has abandoned that section of the community for a safer, more profitable location,......

Words: 875 - Pages: 4

Free Essay

Company Q - a Company Without a Clue

...Company Q - A Company without a clue Part 1: An evaluation Company Q, a small local grocer, appears to be a company operating with a total lack of understanding of social responsibility. By closing stores in certain neighborhoods, ignoring customer demands for items and only offering a limited selection of in demand items, and by throwing away food that could otherwise be donated, Company Q shows a lack of dedication and compassion to their community, indifference to the wants of their customers, and a lack of responsibility to their employees and stakeholders. Part 2: Recommendations There are a number of things that Company Q can do to increase their social responsibility to the community that they serve, their employees, and stakeholders. First, Company Q can operate different types of stores in the different neighborhoods they serve. In lower-income areas stores can be operated as smaller neighborhood markets that offer fewer services and sell essential grocery items. Stores in middle-income, working class areas can be larger supermarkets that offer more services, and sell a mix of essential grocery items and specialty health and organic items. Higher-income areas can have stores that offer the same services as the general supermarkets, but offer a wider variety of specialty health and organic items along with imported and other high-end products. By diversifying the types of stores it operates, Company Q can respond to customer demands and expand its......

Words: 473 - Pages: 2

Premium Essay

Est1

...EST1 Task 1 Western Governors University A: Evaluation of Company Q Social responsibility is a vital part any business or organization. Company Q does not display social responsibility as an important part of their company. Social responsibility shows the attitude actions and activities of a business which contributes a major impact on the image of that business. Company Q is a small local grocery store located in a major metropolitan area. This local area has a food bank that has requested assistance from company Q. The Food Bank asked that company Q donate day old products that they no longer need so that they may contribute them to their community. Company Q’s management team has declined the request and instead have decided to throw the food away. Company Q declining the donation request to the food bank shows a lack of interest in the community, which will reflect poorly on the business. Social responsibility is all about having a positive effect on our society. Company Q lacks social responsibility simply because they have denied to assist their community by donating day old foods to the food bank due to concerns of fraud by their employees. The choice that company Q has made will reflect negatively on the company. Shoppers may even choose to shop at other locations and the reputation of the company may decline.  Businesses should be socially responsible and demonstrate ethical practices in their organization. Social responsibility within an organization......

Words: 576 - Pages: 3