...Letter of complaint. A letter of complaint is usually written as a follow-up to a verbal conversation to someone who has not responded to the complaint. It is used to keep a written record of your complaint. In addition, more than one person might be the recipient of the letter. For example if you are dealing with a situation where you had unsatisfactory car repairs done on your car by a franchise dealership, you might write to the franchisee AND to the Head Office. Letters of request or invitation are generally considered to be a positive letter. The recipient will receive the information in a positive fashion. A letter of complaint is usually considered to be a negative letter. The recipient might receive the information in a negative fashion. Therefore, it is important that you choose positive language to help buffer the impact. Here are some suggestions for writing a complaint. 1.- explain the problem in the first sentences. 2.- remember that you are unhappy with the company, not the reader. 3.- keep the tone professional, not informal. Do not use a lot of emotional words (e.g. terrible, the worst). 4.- you may want to include a positive sentence about the company or your previous experience with the product. 5. Be specific about what action you are requesting. 6.- if this is a very serious complaint, explain what additional action you will take if the company does not take care of the problem. The language of complaints. It is not possible to...
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...Santa Blumberga Ieriķu Street 24 Rīga LV-1292 02.10.2015 Customer Service McDonald’s Restaurants Ltd Merķeļa Street 1 Rīga LV-1050 Dear Sir or Madam, I am writing to complain about the customer service in McDonald’s restaurant in Rīga, Merķeļa Street 1. To begin the description of my unpleasant experience I would like to express my disappointment in the customer service and quality of food. On 1st of October 2015, around 21:30 I came to this particular restaurant in Merķeļa Street 1. It was surprisingly empty and the last thing I would say about the particular situation that it was crowded. I and my friends waited for more than 40 minutes to get our food due to some technical problems as we were told. However in the same time several people who got in to the restaurant after us collected their food before us. Second unpleasant experience was the attitude from people who worked there. While we were waiting for the food one of the girls completely ignored our request to check if everything was fine with our order. And the young man was even ruder by telling us to, and I quote: ‘’**** off with our questions. When the food will be ready, you will get it!’’. And once we got the food he just dropped it on the counter and ignored us. And the most unpleasant part was the food. It looked funny; it was overcooked and tasted stale. I have never eaten something that bad! I look forward to your replay and solution to this very unpleasant situation. I am not asking that someone...
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...“In order to entertain and impress an important out-of-town business associate, you made dinner reservations at Club Cammarata, a prestigious restaurant known to cater to a business clientele. Your reservations were for 7:00 pm on Jan 8, and you and your guest arrive promptly. Your table, however, was not ready, and you were kept waiting for one hour and fifteen minutes. Intermittent inquiries were received by the maitre’d with rude indifference. Consequently, your guest became extremely annoyed with the restaurant as well as with you. Write an appropriate complaint letter to the restaurant’s owner (Enrico Cammarata, 2 Merrimack Road, Merrimack, NH 03113).” Enrico Cammarata 2 Merrimack Road Merrimack NH 03113 Sunday, January 18th, 2015 Dear Sir/Madam, I have just returned from your prestigious restaurant which is known to cater to a business clientele: Club Cammarata. The purpose of this visitation was to impress an important out-of-town business associate. Our reservations at the popular club were for seven o’clock pm on January eighth. I am writing to express my strong dissatisfaction with the service of your restaurant. To begin with, the service of the restaurant was not at all what I had been led to expect from previous visits. My associate and I arrived at the scheduled time however, our table was not ready. This is unusual for an establishment with such high standards. Therefore it must be very clear that waiting for an hour and fifteen minutes for...
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...To whom this may concern, I would like to bring to your attention an issue I have been experiencing with my services with T-Mobile USA, Inc. Starting in June or July of this year, I began to experience a lost of signal on my mobile device, the My Touch Slide 3G. I was on a phone call and the call dropped. When that call dropped, I never received another signal and the phone would display “emergency calls only” followed by “searching” signal. I tried various troubleshooting options and even waited a few days to see if the coverage would recover before I ended up calling T-Mobile customer care. When I called customer care, the representative proceeded to have me perform all the routine troubleshooting options before they decided to send me another My Touch Slide 3G because they could not figure out why the device would not recover a signal. Needless to say, I received the replacement My Touch Slide 3G and the phone worked for a few weeks and then I began to experience the same exact issue. Overall, I was sent a total of 3 different My Touch Slide 3G’s and they all would eventually lose signal permanently. After the 3rd replacement lost signal, I called customer care and they then decided that it is not the phone but that it is the SIM card I was using. I had the same SIM card since joining T-Mobile in 2006. After receiving the new “4G” SIM card, the phone started working. Then a few weeks later, it lost signal again. On 9-9-11I called into customer care again and after much...
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...November 30, 2002. For the urgent attention of: Mr. Darren Crone Sales Manager Soft Drink Unlimited 1834 Orange Street Downtown, Kingston. Dear Mr. Crone: NON-DELIVERY OF ORDER TS6813: FIFTY CAES OF SCHWEPPES SOFT DRINK On November 10, 2002 my company placed an emailed order with you for fifty (50) Shweppes Soft Drink, specifying forty (40) 2L cases and ten (10) 5L cases. The email included details of required delivery dates arising from the approaching Christmas season in order to cater to our loyal, repeating-purchasing customers. Your email reply confirmed our order and indicated that there would be no problems in meeting the specified delivery dates. Additionally the email also stated that the sizes of the ordered soft drinks were available to the request of our customers. I also phoned the company at the beginning of the week and I was assured that the supplies would be delivered, consequently this did not happen. I am therefore extremely concerned that the commitments which B.F. Ltd has given to valued customers can not be met because of your company’s failure to deliver the fifty (50) Schweppes Soft Drinks as guaranteed. Currently the sales staffs of my company are under intense pressure from customers who are involved, who are now threatening to withdraw their order worth a total of $100,500. As a result my company simply cannot afford to risk not doing business with such valuable customers, therefore am asking you to intervene personally in...
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...This letter concerns information on my complaint submitted on 10/5/17 against Olshan Foundation Repair. My complaint is ID 12427584. I am writing in response to the last letter I received on 10/26/17. I still say that Olshan owes me ½ of my money for not fixing the repairs. I’m an elderly woman that lives alone and having problem seeing things, especially small things because I had a stroke and surgery on my eyes. With that said, Olshan did not explain to me verbal, but had me to sign a form. I thought I was signing so that I can make sure the representative was here at my home. So, he asked me to sign and I did. On the workrite form dated September 14, 2007 I saw that I sign the form, but no one else (the person that was here, a supervisor,...
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...2207 Bridgepointe Pkwy. San Mateo, CA 94404 Subject: PSN Network Downage 2016 To the customer service department: On the morning of January 5th, 2016 I turned on my Playstation 4 to find that none of the online services were working. The message displayed on my screen noted the Playstation Network was undergoing maintenance. I then logged onto Playstation Network’s status page to see if I could find out if this was simply a problem with my internet connection. To my alarm, the web page displayed a red list of all the services that were unavailable. After searching the web for answers I found a thirdparty blog with the most amount of information on the downage. Because Playstation Network was not releasing any information on the issue, anonymous sources of the web were stating worsecase scenarios as fact. Rumors circulated the web of a possible distributed denialofservice attack. With the network working fine only a few days later, I know this was most likely not the case. I would have been much more comfortable as a consumer; however, if Playstation Network relayed clear communication about the problem from the start. I understand that regular maintenance is required to keep the Playstation Network running for all users. Scheduled maintenance with warning is completely warranted, and I appreciate how smoothly the network usually runs because of this. I do not, however, appreciate being kept in the dark while this service fails to function without warning...
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...Premier Promos Chris Zajac South University Online Instructor: Dean Frear Premier Promos April 6, 2013 Ms. Arletta Sandusky Customer Services Premier Promos 2445 Bermiss Road Valdosta, GA 31602 Dear Ms. Sandusky, I am sending this letter in regards to a promotion by your company. In the ad, it stated we would receive free sample products. However, when I called your company I was asked to give my credit card number. It was only after I received the items that I was made aware what the arrangement truly was. It has since come to my attention that a mistake has been made concerning a payment taken from my account. When I first read your ad, I wanted to believe I had nothing to lose. Unfortunately, I was mistaken. I ordered several sample items on January 11. These included an insulated lunch sack, a portable power strip, and two garment-dyed sweatshirts. When I received your products, it was then I was notified I had to pay for the sample items if I decided to keep them. After further observation and consideration, I decided to return the products. On February 5, I received my credit card statement and noticed a charge of $258.20 from your company. I called immediately and spoke to Virginia. She assured me multiple times that the money would be credited back to my account, and that I should expect to see the credit on my next statement. I received my next statement March 3 and did not see the credit. Again I called, this time speaking to Melissa, who...
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...Hello Jayson, Thank you for allowing me the opportunity to address your BBB complaint today. I understand you are concerned about your seller rating. I recognize you have spent a lot of time going back and forth in trying to rectify this has matter and have explored the BBB as your last resort. I do appreciate your patience regarding this matter and I will be happy to review this and assure your issue. First, I want to thank you for being a member with us 2002. After reviewing your account, I can see you have sold countless dirt bike accessories throughout the years and I want to extend my appreciation for the great experiences you have created while doing this. I can see a lot of your items are in high demand by consumers and as a seller...
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...PS15/19: Improving complaints handling, feedback on CP14/30 and final rules The new requirements for firms are: • Extending the ‘next business day rule’, firms will be permitted to handle complaints less formally, there will be no requirement to send a final response letter, and they will be able to close a complaint three business days after the date of receipt • All complaints become reportable, including those handled by the close of three business days after the firm receives them • Firms will be required to raise consumer awareness of the ombudsman service, by sending a ‘summary resolution communication’ following the resolution of complaints handled by the close of the third business day after receipt • New rules limiting the cost of calls consumers make to firms to a maximum ‘basic rate’, including all post-contractual calls and all complaints calls • The FCA will have an improved ‘complaints return’ which requires firms to send them data twice a year on the number of complaints they receive, this will then be made public so consumers can compare firms Who is affected? The new rules affect all financial services firms. All FCA-regulated firms must have complaints-handling processes in place and comply with the FCA rules and guidance on how to respond with complaints promptly and fairly. The objective of the new rules is to ultimately benefit the consumers who wish to complain to financial services firms by ensuring that complaints are handled more quickly, easily...
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...“No Objection Letter” by unethical means by publishing notice in the least popular newspaper. Since the public could not be notified, they later complained about the pollution created by the company. The company tried to settle the objection of the public by good words and by giving gifts, but this doesn’t seem to last long. The company is now reluctant to use “incinerators”. Issues One major issue raised in the case is what the company should do to minimize the public complaints on pollution. Should the company also install incinerator? There are numerous factors related to the case such as ethical, environmental, legal, social, political, technological and economic. The company went against ethics by misleading the public by publishing notice on a least popular newspaper. The environmental issue is related to the pollution created by the company. The company was using out-dated technology by not using incinerator. Also it is an economic issue when it comes to installing the incinerator. Facts to support the existence of complaints by the public 1. The notice was published in the least popular newspaper so the villagers didn’t notice it. 2. The objection of the villagers against the pollution was attempted to be silenced by good words and gifts to authority. 3. The company sent a staff member to the plant location to make personal contact with the members of the VDC and this staff played an important role in obtaining the no objection letters. Alternatives...
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...I. Title of the Case Benjamin P. Martinez versus Court of Appeals, and People of the Philippines General Record No. 168827 II. Parties Involved Benjamin Martinez—the respondent Court of Appeals and People of the Philippines—plaintiff III. Facts of the Case The petitioner, Benjamin Martinez was making rumors that the Dean and Elisa Basallo, spouse of Benjamin, had illicit relations. Benjamin even told this to the wife of the Dean that the latter has mistress. Dean and his wife filed a complaint for damages. Elvisa also filed a complaint against the spouse Martinez in the Municipal Circuit Trial Court due to the reason that Benjamin Martinez accused her of having an illicit relationship with the Dean. One time the petitioner, armed with bolo, stabbed the Dean while outside a building. The petitioner left right away. The police came and what they’ve seen was just the Barangay Captain Rodolfo Oller and his son Nicky Oller. Nicky handed the bolo which the petitioner had used to stab the Dean. As they passed the loading area of tricycles, petitioner shouted that he killed the Dean so the police placed him in jail. In the meantime, the Dean was brought to the Dona Gregoria Memorial Hospital in Agoo, La Union. The Dean was in a critical condition due to two stab wounds in the anterior chest, and a lacerated wound in the right elbow, forearm so he was transferred to Ilocos Regonal Hospital (IRH) in San Fernando, La Union where Dean was examined and operated on by Dr...
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...Maria Eithel S. Salas Case analysis: THE COMPLAINT LETTER Point of view: I am solving this case from my own point of view as a student of MBA. Statement of the problem Restaurant Policies and Procedures Objectives 1.To be able to find out solutions on the existing problems of Sazzy Bar and Grill and to deal effectively with the guest’s complaints. 2. To ensure that guests complaints will be addressed and acknowledge by the management. Analysis: S.W.O.T STRENGTH- convenient location because it is in an upscale mall. WEAKNESSES-long waiting time, no adequate staff training, poor customer service, not getting consistent and enough supplies from the supplier and Reservation policies were unorganized. OPPORTUNITIES- Increase Potential Market THREAT- bar and grill restaurants nearby, new restaurants opening in the mall. III. Alternative Courses of action: Establish and implement SOP (standard operating procedures) a Regular training for staffs/employees. Advantages: To ensure that duties/task assigned to each employee performed consistently. It creates more structure to every business. It helps reduce errors/mistakes that may occur in the operations. Regular training can improve the service and performance of every business as well as profit and staff morale. Better customer service given by restaurant. Disadvantages: Other staffs might find regular training a boring activity. Staffs might not read and understand everything that has been written...
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...Republic of the Philippines Supreme Court Manila SECOND DIVISION UNION BANK OF THE PHILIPPINES, Petitioner, G.R. No. 190071 Present: CARPIO, J, Chairperson, BRION, VILLARAMA, JR.,* PEREZ, and REYES, JJ. - versus - MAUNLAD HOMES, INC. and all other persons or entities claiming rights under it, Respondents. Promulgated: AUG 1 5 2012~~1~ x-----------------------------------------------------------~------------------------x DECISION BRION, J.: Before the Court is the petition for review on certiorari 1 under Rule 45 of the Rules of Court filed by petitioner Union Bank of the Philippines 2 (Union Bank), assailing the decision dated October 28, 2009 of the Court of Appeals (CA) in CA-G.R. SP No. 107772. Acting member in lieu of Associate Justice Maria Lourdes P. A. Sereno per Special Order No. 1274 dated July 30, 2012. 1 Rollo, pp. 12-9.3. Penned by Associate Justice Estela M. Pcrlas-13ernabe (now a member of this Court). and concurred in by Associate Justices Jose c~. Reyes. Jr. and Stephen C. Cruz; id. at .339-343. Decision 2 G.R. No. 190071 THE FACTS Union Bank is the owner of a commercial complex located in Malolos, Bulacan, known as the Maunlad Shopping Mall. Sometime in August 2002, Union Bank, as seller, and respondent Maunlad Homes, Inc. (Maunlad Homes), as buyer, entered into a contract to sell3 involving the Maunlad Shopping Mall. The contract set the purchase price at P151 million, P2.4 million of which was to be paid by Maunlad Homes as down payment payable...
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...(hereinafter referred to as the Merchant Banker) has acted as Lead Manager in the rights issue of M/s. Gammon (I) Ltd. (hereinafter called as the issuer company) for 63,20,572 equity shares of Rs.10/- each at a premium of Rs.20/- per share aggregating to Rs.18,96,17,160/-. The issue was opened for subscription on 15.10.01 and closed on 15.11.01. It was alleged that certain material disclosures were not made in the Letter of Offer of the rights issue concerning a criminal case against Shri Abhijeet Rajan, Chairman and Managing Director of the issuer company. SEBI received a complaint dated October 17, 2001 from Prashant Glass Works Pvt. Ltd. stating that a criminal complaint was filed before the IVth Additional Chief Judicial Magistrate, Varanasi on 15.10.1996 against Shri Abhijeet Rajan for the offence of forgery etc. and that he was on bail since 1998. Further that the matter concerning the criminal case was not disclosed in the Letter of Offer and thereby the Merchant Banker had not exercised due diligence and skill for ensuring true and fair disclosures in the Letter of Offer and was issued negligently without verification of the statements concerning the issue. 2.0 An Enquiry was instituted vide SEBI's order dated 4.5.02 under Regulation 39(1) of SEBI (Merchant Bankers )Regulations, 1992 (hereinafter referred to as the said regulations) to enquire into the alleged contravention of Regulation 13 of the said regulations read with Clauses 2, 5(b), 7(a) & 9 of the Code of Conduct...
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