...him or her to continue to do so. Another problem with reinforcement is the danger of taking certain behaviors for granted. American managers, for example, may not realize how difficult it is for a non-native speaker to sustain the speaking of English in the workplace and, therefore, fail to compliment them on that effort. Try to be aware of behaviors that are easy for you, but difficult for others. People are different, but they all respond -- each and every one of them -- to a kind word and thoughtful praise. The differences between the deal-focused (DF) people who are fundamentally task-oriented and relationship-focused (RF) folks, who are more people-oriented is considered to be the "Great Divide" between business cultures and interacts with motivation by causing conflicts and misinterpretations. For example, conflicts are common when DF export marketers make an...
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...Motivation and Organizational Culture Paper May 19, 2012 The role of management in the workplace is a significant part of ensuring the quality of service. The management team should try to help the employees to stay clear from negative issues within the workplace. When issues arise that involve negative issues they should be handled in a professional manner at once so that it does not turn in to something much bigger. The manager’s top responsibility is to ensure that the environment within the workplace is safe and neutral. Other responsibilities for the management team would be to resolve problems as they arise, he or she should not show favoritism, promote effective communication, and help to provide a workplace that is mentally safe for all employees. An effective leader will uphold authority and will have a great affect on others. An effective manager would encourage self-confidence within employees, the will to achieve in the task being done, honesty, and integrity. When the management teams focuses on promoting these positive ethics within the workplace the employees seem to come together as a team with the final result being an effective workplace. Ayame Nakamura, a Japanese immigrant works as a project manager for a pharmaceutical company in California. The management style for this pharmaceutical is confrontational, which interferes with Ayame’s cultural background. People from different cultures are subject to a variety of emotions and actions...
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...How Does Country Culture Affect Motivation Efforts Abstract: This thesis focuses on the influence of different country cultures on motivation by giving the definition of motivation, explaining two types of motivation, and comparing the cultural differences between China and the USA and at the same time tries to apply all the findings into human resource management in modern companies around the world. The key point of this thesis is the way country cultures affect intrinsic motivation and extrinsic motivation. Introduction: With the rapid development of globalization process, the economic exchanges between different countries are increasing. Social cultures vary greatly from country to country. So the motivations can be affected distinctly in different culture. In the 21st century, the competition among enterprises has turned into human resources. Therefore the motivations of human are significant. Human Resource Management is getting more important in business nowadays, because people and their knowledge are the most important aspects affecting the productivity of the company. 1. Country culture can affect motivation: According to web, motivation is the explanation about human behavior, such as actions, desires, and needs and which can also be defined as one's direction to behavior or the reason people repeat a behavior, which can be generally divided into two types: intrinsic and extrinsic motivation. Just as its name implies, intrinsic motivation means the inner...
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...however, be so restricted that employees are intimidated or even afraid to speak with their managers. An open line of communication between management and staff is very important. How else will an employee be able to get the help needed to ensure that they are performing their job accurately? “The importance of effective communication for managers cannot be overemphasized for one specific reason: Everything a manager does involves communicating. Ineffective communication skills can lead to a continuous stream of problems for a manager” (Robbins, DeCenzo, & Coulter, 2011, p. 320). Depending on cultural differences within the company this may be even more critical. For instance, in Japanese culture a lot of importance is placed on the “group” rather than the “individual”. The collectivist culture in Japan incites people to hold the interest of the group above their own and maintain strong ties and obligations to group members. “The Japanese manager...
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...Chickenpox Chickenpox is a common childhood skin disease that caused by a viral infection. The virus that is involved is called the varicella zoster virus (www.medicinenet.com). The disease has a worldwide distribution and is reported throughout the year in regions of temperature climate. The peak incidence is generally during the month of March through May lifelong immunity for chickenpox generally fellow the disease. Chickenpox is highly contagious it is easily passed between families and school classmates through airborne particle droplets in exhaled air fluid from the blisters or sores. It can be transmitted indirectly by coming into contact with article of clothing and other item exposed to fresh drainage from open sores. Patients are contagious up to five days (more commonly, one to two days), before and five days after the date that their rash appears. When all of the sores have crusted over they are no longer contagious. Before the rash appears children will get a fever, headache, swollen glands and flu like symptoms. Because chickenpox is so contagious there are treatments that you can do at home to relieve the itchy and discomfort. * For the blisters you can apply cool compress, calamine lotion, lotion containing diphenhydramine (Benadryl) should not be used. * A cool water bath every three hours to four hours, you can also add baking soda to the water to calm itching or you can soak in aveeno oatmeal bath to soothe itching blister. (www.emedicinehealth...
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...MOTIVATION The Student’s Name The Name of the Class Professor The Name of the University The city and State where it is Located The Date MOTIVATION Motivation is the force that directs people to behave in a certain way. Motivation explains people’s desires, actions, and needs. A motive develops an inclination for a particular behavior. In an organization context motivation is defined as the use of rewards and compensation to boost employee’s morale and satisfaction (Long, 2005). This action in the end increases performance and productivity of workers. Motivation can either be intrinsic or extrinsic. Extrinsic motivation or external motivation involves the use of tangible rewards to boost employee’s performance. Tangible rewards include pay and other salary benefits. Intrinsic motivation or internal motivation involves the use of intangible rewards to increase employee’s performance. Intangible rewards include safe working conditions, promotion, job titles, incentives and good working policies (Hiam, 2003). In this paper, therefore, my objective is to discuss how culture affects Herzberg’s theory of motivation the two-factor theory. In his 1959 motivation book, Fredrick Herzberg discusses the factors that lead to satisfaction and dissatisfaction in the workplaces. Herzberg was interested in knowing what pleases employees and what displeases them in their work environment. To conclude his study, Herzberg found that opposite of satisfaction is not dissatisfaction...
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...CHAPTER 15 Leadership and Employee Behavior in International Business Chapter Objectives After studying this chapter, students should be able to: Identify and discuss the basic perspectives on individual differences in different cultures. Evaluate basic views of employee motivation in international business. Identify basic views of managerial leadership in international business. Discuss the nature of managerial decision making in international business. Describe group dynamics and discuss how teams are managed across cultures. CHAPTER SUMMARY Chapter 15 examines the behavior of managers and employees in different cultures, and the impact of managerial behavior on international business. The chapter begins with a discussion of Hofstede’s work concerning individual behavioral differences, and then relates his ideas to motivation, leadership, and decision making. Finally, issues related to creating and managing cross-cultural teams are discussed. INDIVIDUAL BEHAVIOR IN INTERNATIONAL BUSINESS Individual differences are reflected in personality traits. Attitudes, perception, creativity, and stress also are factors in influencing individual behavior. Personality Differences across Cultures • Personality is the relatively stable set of psychological attributes that distinguish one person from another. Both biological factors and environmental factors are believed to be important influences on personality. It is important for international...
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...MOTIVATION AND JOB SATISFACTION Motivation and Job Satisfaction Introduction This paper is going to look at motivation in corporations, and its necessity to company managers within organizations. To begin with, it is essential to note that employee motivation is one of the most essential aspects that every manager within an organization should address and look at. Staff motivation, as it will be seen in this paper from a detailed perspective, is of great necessity to company managers because it is one of the strongest agents that the corporation banks on to achieve its goals and objectives. At the same time, motivation is necessary in order to develop the employees’ capabilities, skill, expertise, experience and intellectual capital at large (Deci, 1971). This is only achievable if the employees are highly motivated by the corporation managers and the concerned parties such as the human resource department. This is one of the areas that this paper will critically address. Employees’ satisfaction is one of the most essential elements and propellers of motivation at work. This paper will look at job satisfaction and its relation to employee motivation from a critical perspective (Rugman, 2002). In order to achieve this, several models will be analyzed and looked at, considering that they are some of the factors that will assist in understanding employees’ motivation and job satisfaction. The aim of this paper, therefore...
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...Is Intrinsic or Extrinsic Motivation Better? Motivation is a conceptual theory which used to explain and understand the reasons of individuals’ behaviors, actions and desires. Another explanation to motivation is that the psychological process that arouse and direct goal-directed behavior. From past to nowadays, motivation is a significant initiator in many incident. For instance, World War 1, World War 2, exploring new continent such as America, foundation of new companies, people’s life and etc. There need to be an initiator for incident to occur. Motivation is the first thing that comes to mind for the initiator role. There have been a lot of academic journals and researches about the effects and forms of motivation. Researches show that every human being has a different form and satisfaction level of motivation. In theory of Edward L. Deci and Richard M. Ryan which called the Self-determination theory focus to the choices that people make without any external influence and interference and the individual’s behavior whether is self-determined and self-motivated or happens with an external influence. This theory brings us to studies that happened in 1970’s which are the intrinsic and extrinsic motives. Intrinsic and Extrinsic motivations are the exactly the opposite of each other. “Intrinsic motivation occurs when we act without any obvious external rewards. We simply enjoy an activity or see it as an opportunity to explore, learn actualize our potentials.” (Coon, 2010)...
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...technology the world is getting smaller. More and more organizations are taking a global approach to their businesses, expanding not only their reach but their footprint as well. This forces organizations to tailor their method of doing business to a certain degree to the area in which they are doing business. Culture plays a large role in the motivational scheme, weather you look at America as a salad bowl or a melting pot the country has applied its own influences upon different ethnic groups as to what works for motivation and what will not. Knowing this now tells us that we must examine what works for the cultures in the purest sense on their original soil. This will not only help us in the sense of a global expansion, it will allow us a basis of comparison back at home as well. In recent years when someone mentions manufacturing, invariably China comes to mind. This manufacturing powerhouse boasts a labor base of almost 1.3 billion people. With a limited infrastructure they have been able to undercut most developed countries bids when it comes to manufactured goods. When it comes to motivation the strict structure of the government and more importantly Chinese culture come into play. It has been noted that while China focuses on moral motivators for the average worker, “that extreme reliance upon nonmaterial incentives causes morale and production to suffer” (Riskin, 1973). As the Chinese continue to advance their methods and infrastructure something else has happened...
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...Islamic Management Assignment On Controlling &Motivation Islamic Management Assignment On Controlling &Motivation 1 Prepared for 2 Mr. Md. Saifullah 1 MBA 2 International Islamic University, Chittagong 1 Prepared by Kazi Akiqul Islam - M083515 A. K. M. Amdadul Islam Bhuiyan - M083513 Md. Emdadul Islam - M083512 Md. Ariful Rahman - M083529 MBA International Islamic University, Chittagong 2 3 Date: July 06, 2009 Letter of Transmittal 1 2 Date of July 06, 2009 To, Mr. Md. Saifullah Faculty, IIUC; Dhaka Canpus. 4 Sub.: Submitting the Assignment on Controlling & Motivation. Dear Sir, With immune pleasure we present herewith the assignment on Controlling & Motivation. It gives us opportunity to learn about the Islamic way of Controlling, Motivation the people of the business and manage it accordingly. We hope that you will appreciate our endeavor & will find the assignment useful. We shall be glad to clarify any point mentioned in this assignment. Thanks & regards. Sincerely yours Kazi Akiqul Islam -M083515 A. K. M. Amdadul Islam Bhuiyan -M083513 Md. Emdadul Islam -M083512 Md. Ariful Rahman -M083529 MBA International Islamic University, Chittagong Acknowledgement Assalamualaikum First of all we thank to Almighty Allah for our present situation as we are students of MBA program & continue through this course. We articulate our earnest gratefulness to Allah for giving...
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...Zappos! Corporate Culture Molly Cech Management and Organization 9/20/2012 Zappos’ Corporate Culture 2. Company Profile: Started in 1999 by Nick Swinmurn and Tony Hsieh, Zappos.com is an online retailer that specializes in shoe sales [ (Zappos Family) ]. The company prides itself on its quick shipping time as well as its unique customer service experience. One of the key points in the Company’s Core Values List is to always try to “Wow” the customer through service. And, after hitting $1 Billion in annual sales back in 2008, it shows that the company is reaching that goal [ (Zappos Family) ]. a. “To Live and Deliver WOW” [ (Zappos Family) ] b. Customers complete their orders online which are then sent to the nearest warehouse where the selection is made and shipped with a goal of 8 minutes per order [ (Our Unique Culture) ]. The idea behind this speedy processing is that the company’s service should be so efficient that it “wows” the consumer every time. c. In order to complete this important task, the company needs an IT staff capable of maintaining their website as well as warehouse workers who are capable of filling the order in the time allotted. The company also requires a 24 hour customer service phone number to assist customers in their experience. 3. Company Background and Stats a. The company’s major product is shoes but expanded into clothing as well as handbags and other accessories b. As of 2012 the company employs over 1500 employees ...
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...theories exclusive to the United States or more widespread: Motivation is the process of creating zeal among the individual in an organization or in group of task to bring an effective outcome motivation deals with three key elements which includes intensity, direction, and persistence. Intensity describes how hard a person tries. High intensity is unlikely to lead to favorable job performance outcome unless the effort is changeable in a direction that benefit the organization. Motivation has a persistence direction. This measures how long a person can maintain effort. Motivated individuals stay with a task long enough to achieve their goal. (pearson) The motivational theories fall into two main categories such as content theories of m otivation and process theories of motivation where content theories explains the dynamics of human needs such as why people have different needs at different time whereas Process theories do directly explains how needs emerge through deriving the process through which needs are translated into behavior. It explains why people behave the way they do .Content theories of motivation are universalistic theories and they are those theories discussed in this chapter which are not only exclusive to the united states but also more widespread everywhere. And those theories are described below: Maslow’s Need Hierarchy Theory: This theory is probably safe to say the best-known theory of motivation. According to (Maslow, 1970) hypothesis that within every...
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...Essay Question Compare and Contrast Two theories of motivation. Suggest how a team leader might use these theories to motivate their team. Motivation according to Vroom (1964) is based within the individual , which influences one to complete a task. It is important for team leaders to motivate their team in order to 'improve productivity' (Hyun and Oh ,2011, P103) and ensure that employees enjoy their jobs. Many theories of motivation have been developed, which allows team leaders use in work to motivate their teams The theory's which will be compared and contrasted in this essay are:- Herzbergs two-factor theory and Adams equity theory. Herzbergs theory, has become widely used as well as an respectable theory for explaining motivation and job satisfaction( Oscar,2005). Whilst Adam theory of equity explains the concept of perception of equitability and inequitability experience by the individual which determines how motivation they are. (Al-Zawahreh and Al-Madi 2012) Herzbergs (Herzbergs 1968) two factor theory of motivation was developed from responses of workers through the use of an 'critical incident' interviewing technique , in comparison to the equity theory which was developed through the use of the laboratory. (French et al, 2011). Hence the methodology issues raised in both questions the reliability of the theory's. This being, for the former (two-factor theory) although gathered data from real life industries of work,socially desirable answer may...
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...behavior concepts in order to foster a positive work environment. Starbucks has successfully used three primary organizational behavior concepts in order to promote a positive work environment and strengthen the organization. These concepts include organizational culture, organizational motivation, and organizational structure. Implementing these concepts has not only created positivity and fostered a team environment between employees, but it has also created an environment where goals are reached, and customers are satisfied. One key component of Starbucks is the consistency both in product and service. Employees are friendly and customer oriented, and the standards for products held high. As an employee of Starbucks I was trained according to these standards, and new what would be expected of me as a customer service representative prior to being hired. Starbucks has applied the concept of organizational culture in order to foster consistency across the organization, no matter how many new stores open, or where they are located. Organizational culture is defined as a system of shared meaning held by members that distinguishes the organization from other organizations (Robbins, Judge, 2013). The organizational culture within Starbucks is very strong, and is maintained well by management and employees. Starbucks is a customer-service based company and understands that customer satisfaction and loyalty are what will provide the company with profitability and growth. Starbucks...
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