Free Essay

E-Marketing

In:

Submitted By rahularora12190
Words 5638
Pages 23
Annual India e-Marketing 2011
Benchmark Research on India Digital Marketing

© Copyright Octane Marketing Pvt. Ltd.

Octane Research, January 2011
0

Octane Marketing Pvt. Ltd. Report No: AIE2011 First Impression, 2011 Price USD 999 Address: The Research Group, Level 4, Rectangle 1, Commercial Complex, D-4, Saket, New Delhi - 110 017. INDIA Phone: +91 11 324 34 436 research@octane.in

Copyright © Octane Marketing 2011 All rights reserved.

This report has been prepared by Octane on the basis of information and opinions delivered by marketers which are believed to be reliable and accurate. Octane has tried its best to ensure the accuracy of the information; however no responsibility, expressed or implied, is being accepted or will be accepted by Octane for any consequences that may arise from errors or omissions in this publication. This publication is intended to provide only a general outline of the subjects covered and not a substitute for detailed research or the exercise of professional judgment. Professional advice should be sought before taking any action on any issue. The information contained herein is current as of January 31, 2011, unless otherwise specified.
© Copyright Octane Marketing Pvt. Ltd.

All rights reserved. Permission should be sought from Octane for the reproduction of the contents of this publication in whole or in parts.

1

Message from the CEO…
Indian marketers are moving at a fast speed to tap the ‘new normal’ opportunity. Consumers are embracing online in large numbers and the companies are using digital marketing techniques to engage with them. The focus of marketers is shifting from ‘sending the message out’ to ‘start engaging with customers’. In this context, the role of a marketer is changing from ‘batch and blast’ processing to creating ‘listening posts’ and ‘dialogue hubs’ in customer communities. Leading marketers are now precisiontargeting their communications with the help of sophisticated analytics based on consumption of messages and usage patterns. A shift from isolated pure play traditional platforms to an integrated multi-channel approach is helping the marketers address the challenge of new consumers’ expectations across many devices and channels. Indian marketers are leveraging the power of various communication channels and technologies- be it Email, SMS or Social Media in their portfolio. This fast paced change has thrown newer opportunities for e-Marketing. We wanted to capture a snapshot of this change. The “Annual India e-Marketing 2011” Report presents a dynamic view of the current thinking and future prospects of this medium. This being the first such report of its kind will provide us with a baseline benchmark for our ongoing research/studies in the field of eMarketing. We are curious to see how this will trend over the coming months and years and it’s our genuine desire to share this back with the marketing community in India. We are counting on your support, inspiration and ideas towards such projects in the future. We would be glad to hear your feedback and comments on this report which you can share with us at research@octane.in

Digvijay Bhandari Co-Founder and CEO Octane Marketing India digvijay@octane.in

© Copyright Octane Marketing Pvt. Ltd.

2

Contents

1. Executive Summary……………………………………………………………………………………………. 4 2. Participating Companies.……………………………………………………………………………...…… 5 3. Research Methodology………………………………………………………………………….…………… 6 4. What India Thinks?................................................................................................... 8 4.1. Current Scenario………………………………………………………………………………………… 9 4.2. ROI on e-Marketing Channel……………………………………………………………………….. 14 4.3. Outlook for 2011…………………………………………………………………………………………. 15 4.4. Investment plan for 2011……………………………………………………………………………. 16 5. Benchmark Study on Email Marketing in India…………………………………………………… 18 5.1. Managing Deliverability…………………………………………………………………………..…. 19 5.2. Top 3 factors impacting Deliverability……………………………………………….……….. 21 5.3. Power of Segmentation……………………………………………………………………………... 23 6. Multi-channel communications………………………………………………………………….……... 24 6.1. Power of synergy and multi-channel integration drives effective customer engagement……………………………………………………………………………………………..... 25 7. Verbatim: Quotes from Indian Marketers…………………………………………………………. 27 8. Glossary……………………………………………………………………………………………………………… 28

© Copyright Octane Marketing Pvt. Ltd.

3

1. Executive Summary
While the growth of the digital medium over the last decade has surpassed that of any other media, the year 2010 was especially important in this regard as 86% of top Indian marketers confirmed their use of this channel as the most vital client engagement platform. The prime use of e-Marketing channels in 2010 was customer acquisition. For majority of Indian marketers this platform proved its effectiveness (97%) and a substantial number of marketers are using this platform for daily communications (34%) with their audiences. Overall the use of e-Marketing platform in 2010 was focused on sending promotional communications (62%) and newsletters (52%). In terms of budget allocation on e-Marketing platform, 36% of Indian marketers’ have invested more than 10% of their marketing budgets in 2010. In terms of generating sales through online medium, it is interesting to know that 46% of marketers are generating more than 10% of their sales online. It is not surprising that marketers plan on considerably increasing their budgets towards email and SMS marketing in 2011. 72% of leading marketers have reported of their plans to increase investments in e-Marketing platform in 2011. With increase in budget allocation, there is a positive outlook for e-Marketing platform in 2011. Customer acquisitions remain to be the prime goal of Indian marketers (59%). According to leading marketers of India, the top three online investment channels for 2011 are Social media, Email marketing and Search marketing. In email marketing, the main challenges faced by marketers in India are ‘Reaching Inbox’ & ‘Building Subscriber Lists’. As reported by Indian marketers, the top 3 factors impacting email deliverability were: Frequency, content of mailer and sender reputation. In order to decrease inbox clutter, marketers are now focusing on ‘Personalization’ and ‘Targeting’ of their mailers. Overall the responsibility of email delivery is fairly distributed between IT team (22%), Marketing group (22%), partnership between IT group and marketing team (26%) and ESPs (19%). There is no single group ownership as yet. According to marketers in India, the integration of email and SMS will result in a significant increase in the return on campaign investments. About 82% of marketers believe that there is indeed a synergy in integrated service offering to customers. For 78% of marketers, across different verticals, it is important to integrate their email marketing and social media tools in marketing campaigns while 52% of the top marketers said that it is extremely important to integrate email marketing and social media.
© Copyright Octane Marketing Pvt. Ltd.

4 4

2. Partial list of participating companies…

9.9 Media Aircel Alootechie BBC News Bharti Airtel Bharti AXA Birla Sun Life Business Standard Citi Financial Dentsu Digital Dow Jones India DSP Black Rock DTZ International Euro RSCG Future Group Genpact Google GroupM HT Media Hungama Digital Ibibo Group IMRB International India Infoline India Today Group

Indiabulls Indiatimes Infoedge India Infomedia18 Interactive Avenues Jones Lang LaSalle JP Morgan Monster MTS NDTV NIIT Reliance Communication Reliance Industries Seventymm Shell Starcom MediaVest Group Tata Docomo TCS The Leela Palace Hotels and Resorts The Royal Bank of Scotland N.V. Times Internet Ltd TripAdvisor India Vodafone Zapak

© Copyright Octane Marketing Pvt. Ltd.

5

3. Research Methodology
The primary objective of this research report is to provide insights to marketers on the trends and technologies impacting e-Marketing/online marketing in India in 2011. The Annual India e-Marketing 2011 is an analysis of feedback received from Chief Marketing Officers, Vice President-Marketing, Marketing Heads and Marketing Managers of select 250 companies in India. The survey was conducted for a period of 2 months from December 2010 to January 2011. The survey solicited views and opinions of leading marketers across various domains and industry verticals from all over India. The opinions of the marketers were captured using a predesigned questionnaire through face to face interviews, telephonic interviews, and an online survey. A relatively high 43% of face to face interviews lend a deeper credibility and accuracy of the report.

Participants - Survey break up

42%

43%

Personal Interview Telephonic Interview Online Survey

15%

More than 50% of the participants are from top level management at the CMO level or equivalent, which may have provided a senior management bias to this report.

Participants - Profile break up
14%

Marketing Manager, Asst. Manager 53% 33% CXO's - CEO, CMO VP-Marketing, Marketing Head

© Copyright Octane Marketing Pvt. Ltd.

6

The research project generated participation from marketers all over India. Respondents from North India form the highest share (59%) of the participants. This could be attributed to the fact that a good majority of face-to-face interviews happened in NCR region.

Respondents - Regional breakup
1% 27% East North 59% South West

13%

The research team had invited marketers from across industries in India. Looking at the industry wise breakup, the survey reflects high level of participation from Media & Advertising industry (27%) as the survey was also conducted at an online media industry event.

Respondent – Break up by Industry Verticals
Media & Advertisement Media & Advertising IT & ITES Internet Services Telecommunications Retail Consumer Services BFSI Education Consultancy Real Estate Tourism & Hospitality FMCG Healthcare Auto Others 0% 27% 14% 12% 8% 7% 7% 6% 5% 3% 2% 1% 1% 1% 1% 5% 5% 10% 15% 20% 25% 30%

© Copyright Octane Marketing Pvt. Ltd.

7

4. WHAT INDIA THINKS?
a. Current Scenario

b. Outlook for 2011

© Copyright Octane Marketing Pvt. Ltd.

8

4.1 Current Scenario

4.1.1

E-marketing forms the baseline for 86% of marketers in India.

The rising importance of online for today’s marketers can attributed to the core facets of eMarketing platform. The e-Marketing platform provides scalability (important to reach a mass audience) with the flexibility of segmentation and precision targeting the audience. Having a global reach at a lower cost, an e-Marketing program provides results that can be easily tracked, measured and hence improved. The customer audiences have moved online and are expecting to be reached through appropriate channels. In this context, the focus of marketers is shifting from ‘sending their message out’ to ‘start engaging with customers’. The control is giving way to collaborate. When compared to traditional media like print or TV, online and e-Marketing offers a tremendous range of choice to innovate and engage.

Importance of e-Marketing
5% 9% 32% Rather important, we consider it valuable Important, we use it as part of our digital marketing 31% Somewhat important, we have an email program Not important 23% Very important, it’s the foundation of all we do

So it’s not a surprise when for 86% of top marketers in India, e-Marketing is a vital platform for audience engagement while, for 32% of that segment, e-Marketing lies at the core of the foundation of their business model.

© Copyright Octane Marketing Pvt. Ltd.

9

4.1.2

Marketers’ dependency on e-Marketing platform proved its effectiveness in FY-10

With the growth of internet in India in 2010, it’s not surprising that e-Marketing assumed a central role in marketing effectiveness and efficacy. In the U.S. it is said that for each dollar of investment in e-Marketing channel (email) delivers US $ 46 of ROI. We may be not there as yet in India but this is an interesting area to be explored perhaps in our subsequent report. There is almost unanimous acceptance that e-Marketing is one of the most effective communication and promotion vehicles with close to 97% marketers in India agreeing on the effectiveness of this platform.

Effectiveness of e-Marketing platforms
7% 16% Very effective Effective Somewhat effective 42% 35% Not at all effective

4.1.3

Marketers are gaining effectiveness by periodic communications in 2010

Marketers rely on sustained periodic communications to deliver marketing efficacy. It is interesting to note that 34% of marketers in India are using this platform for their daily communications with their audience. Our experience shows that the frequency of customer communication should be at least once a quarter and never more than once a day. An optimal frequency can lead to higher response rates and conversions. As a note of caution, increasing the frequency without permission of receiver can potentially run the risks of increased spam complaints, ‘unsubscribes’ and list fatigue. Short-term response boosts can
© Copyright Octane Marketing Pvt. Ltd.

10

at times be at the cost of brand erosion and a long-term loss of engagement. As we will find later in this report (top 3 factors impacting deliverability), the daily frequency is being seen as one of the major contributors towards the core issue of message deliverability.

Frequency of sending communication
40.0% 35.0% 30.0% 25.0% 20.0% 15.0% 11.2% 10.0% 5.0% 0.0% 7.4% 24.2% 34.4%

22.8%

4.1.4 4.1.4

Promotional communication and newsletters are the primary users of use of e-Marketing channels in 2010

The two prime objectives of using e-Marketing channels in 2010 are “promotional communications” and “Newsletters”. With newer developments in e-Marketing technology, marketers today have a plethora of options in which to use e-Marketing as a method of customer engagement and tracking the same. Some of them are purely information based like transaction-based communication (order confirmation, delivery confirmation) and periodic communications (newsletters) while others are revenue generation methods (event promotion, alerts, behavioral triggers, etc.)

© Copyright Octane Marketing Pvt. Ltd.

11

Transactional

32%

Newsletters

52%

Event Promotion

58%

Behavioral Triggers

24%

Promotions Product Promotions Alerts 0% 10% 20% 30% 40% 48% 50% 60%

62%

70%

4.1.5

Customer acquisition is the largest driver of eMarketing for 2010

Indian companies are targeting to acquire newer customers and relationships. In this context it is not surprising that customer acquisition is the key driver for e-Marketing in 2010. E-Marketing delivers

Target segment in e-Markerting
17.6% 32.0% Loyal customers Discount seeking customers Need based Not specific 33.5% 16.9%

© Copyright Octane Marketing Pvt. Ltd.

12

the ability to precision target an audience and effectively engage with them leading to increase in conversion rates. In 2010, it seems Indian marketers were targeting customer acquisition as more and more marketers are tapping need based customers (E-zines, Newsletters) and discount seeking customers (Deal Sites) to increase their customer base. Customer retention seems to be the second key driver for e-Marketing with close to 32% of marketers focusing at loyal customers (customers who have bought). There seems to be a correlation between large numbers of loyal customers being targeted 32% and high usage of newsletters at 52%.

© Copyright Octane Marketing Pvt. Ltd.

13

4.2 ROI on e-Marketing Channel

Sales vs Budget Allocation in 2010
60.0% 50.0% 40.0% 30.0% 20.0% 10.0% 0.0% Less than 10% 11% to 30% 31% to 50% 51% to 75% Over 75% Don’t know 24.6% 23.8% 14.3% 5.6% 5.8% 2.3% 1.8% 0.9% 13.4% Sales Budget 10.7% 56.5%

40.2%

4.2.1

36% of Indian marketers’ invested more than 10% of their budgets in e-Marketing

36% of marketers in India have reported more than 10% of their investments in marketing budgets on e-Marketing channels in 2010. It is interesting to know that e-Marketing forms the baseline for 86% of marketers. The reason for marketers’ confidence in online platform can be attributed to the effectiveness of this platform, for which 93% of marketers have positive sentiments.

4.2.2

22% of e-Marketers are generating more than 30% of their sales online

In terms of generating sales through e-Marketing, 46% of marketers are generating more than 10% of their total sales through online channels. An interesting thing to note is that close to 22% of marketers are generating more than 30% of their total sales through e-Marketing efforts.

© Copyright Octane Marketing Pvt. Ltd.

14

4.3 Outlook for 2011

4.3.1

Acquisition rules to be marketers’ prime goal for 2011
Primary marketing goal in 2011
4% Customer Acquisition 23% Customer retention Brand Awareness Other 59% 14%

As the Indian economy shifts gears, customer acquisition and brand awareness emerge as the top two goals for the India Marketers. The prime focus for almost 60% of country’s marketers for 2011 is to acquire new customers. The next important goal for marketers is to build brand awareness among customers. It seems that organizations are using online platforms for establishing strong brand awareness.

From our research and industry experience, customer retention is one area where marketers could do a lot more in 2011. Marketers who focus on reducing the ‘switch’ rates while acquiring newer customers and relationships, will be able to sustain growth rates in the longer term. Customer loyalty can lead directly to creating enormous ‘Earned media’ which is proven to be a very cost effective strategy to win market share without bloating up the marketing budgets.

© Copyright Octane Marketing Pvt. Ltd.

15

4.4 Investment plan for 2011
72% of Marketers have plans to increase investments in e-Marketing platform.
Increase in e-Marketing spend
40.0% 35.0% 30.0% 25.0% 20.0% 15.0% 10.0% 5.0% 0.0% Less than 5% 6% to 10% 11% to 20% 21% to 50% Over 51% 9.5% 1.9% 28.6% 23.3% 36.7%

4.4.1

Percentage Increase in budget for 2011

This research has shown that most marketers in India have planned a budgetary increase towards the e-Marketing in 2011. A good 35% of the marketers indicated that they have plans to increase their e-Marketing investments in 2011 by 11% or more. Majority of marketers (72%) in India have plans to increase their investments in e-Marketing platforms in India this year.

4.4.2 4.1.4

After Social media, Email marketing and Search marketing are the preferred digital channel for 2011

The simple fact that social networks offer companies the opportunity to connect with millions of potential customers, and that too with precision, can count as the main reason for its rising popularity among marketers. After social media, almost neck to neck is Email marketing and search marketing. No surprise that 40% of marketers feel that spending on email marketing will definitely
© Copyright Octane Marketing Pvt. Ltd.

16

increase this year, when compared to 2010. Next in line is search marketing. About 40% of marketers plan to increase their investment in search platform, compared to last year. An interesting finding from this report is that video marketing is not catching up with only 16% of marketers indicating a plan to increase their investment in this area.

Marketing Investment Plan for 2011
61.4% 42.3%

40.2% 34.0%

16.2%

11.6%

© Copyright Octane Marketing Pvt. Ltd.

17

5. BENCHMARK STUDY ON EMAIL MARKETING IN INDIA

© Copyright Octane Marketing Pvt. Ltd.

18

5.1 Managing Deliverability
5.1.1

ESP plays a vital role in delivering campaigns.

Email marketing technology has become much more advanced. With the complexity and advancement in tools and techniques, it has almost become a 24x7 process. Hence marketers are trying to outsource this business function to ESP (Email Service Providers). By outsourcing to ESPs and leveraging the scale offered by cloud computing marketers are able to get the best performance without the need for additional investments. Thus by outsourcing to ESPs, the campaigns are delivering optimum results and driving up the impact of email marketing.

In our study the responsibility of email delivery is fairly distributed between IT team (22%), Marketing group (22%), partnership between IT group and marketing team (26%) and ESPs (19%) inside an organization with no clearly defined ownership. It will be good to see how this trends given that outsourcing to ESPs is now becoming popular in India.

Responsibility of email delivery
11% 22% My IT team A partnership between IT (or my email vendor) and my marketing group My email service provider (ESP) or a broadcast vendor 26% 19% My marketing group No one – it’s out of our control

22%

We anticipate the ESPs share to go up simply because email marketing is becoming more and more advanced with newer technologies and tools emerging every quarter and it may be difficult to upgrade the captive in house marketing infrastructure at such a fast pace. Most CFOs are warming up to the idea of cloud computing and sooner than later they would like to see more and more cloud based marketing technologies which deliver a lower cost and a higher ROI. ESPs provide an easier

© Copyright Octane Marketing Pvt. Ltd.

19

and effective way to scale up the impact of email marketing while reducing budget outlay (with flexible ‘pay as you go’ options with ESPs).

5.1.2

‘Reaching Inbox’ & ‘Building Subscriber Lists’ are the key challenges 2011

For making an email marketing campaign a success, it is necessary that emails are delivered to the recipient’s inbox. This, however, comes with a lot of challenges. This is an issue faced by 55% of the top marketers in 2010. The next big challenge is to create a list for acquiring new subscribers— with 44% of top marketers reporting it for the last year. The third biggest problem for marketers is generating ROI in their email marketing investments.

The ROI of email campaigns is low because marketers are not able to reach inbox hence deliverability rates are low and click through rates are low. Moreover since the lists are not opt-in 100% (let’s face it, spamming is still mainstream in India), it is impacting the inbox deliverability.

Challenges in email marketing
Personalization Finding a new/better email service provider Analysis/Better reporting ROI on email campaigns Integrating Social media Deep Expertise and Knowledge on email campaigns Data integration with my enterprise applications… Insufficient budget Building my list (acquiring new subscribers) Reaching the Inbox and not the Junk folder 0% 10% 20% 30% 40% 50% 9% 44% 55% 60% 13% 19% 19% 7% 25% 42% 20%

While writing the report, we found out that the top 2 leading Japanese car manufacturers in India don’t even have an option for interested prospects to subscribe on their website while they are running large spend on TV and print campaigns. There are many such examples in India where the essential fundamentals to build up subscriber lists are missing and hence companies are not able to leverage the full potential of their campaigns and marketing spends.
© Copyright Octane Marketing Pvt. Ltd.

20

5.2 Top 3 factors impacting Deliverability
Frequency Content of mailer Sender Reputation

Marketers do a lot of things to make sure their campaign is a success. In email marketing, delivery of the message is a major concern. Therefore, we need to dive deep to understand the factors impacting the delivery of the marketing email. The frequency of volume was the major factor with 44% of India marketers. The possible reasons that frequency is impacting the deliverability could be attributed to using non opt-in lists, not adhering to basic fundamentals of email marketing and not adopting the right ESP for deliverability of campaigns (sandbox, safe listing, warming up of the IPs etc.).

Factors impacting email deliverability
HTML mix of images vs text Subject lines Spam traps Sender Reputation Which email service provider I use Infrastructure Poor/Weak permission Content (e.g. copy, images, links) Complaints (use of the REPORT SPAM button) Blacklists Frequency/Volume of sending 0% 23% 21% 44% 5% 10% 15% 20% 25% 30% 35% 40% 45% 50% 9% 13% 42% 14% 21% 25% 26% 27%

44% of the Indian marketers felt that the mailer content was another reason towards low deliverability rates. In our experience, we have seen that marketers are using image-heavy mailers
© Copyright Octane Marketing Pvt. Ltd.

21

which do not render into the mailbox. The email rules as defined by email servers globally change very frequently so the content/keywords of the message need to be monitored closely to ensure compliance and deliverability.

The third crucial factor impacting deliverability is sender reputation. Marketers focused on evaluating ESPs on low prices may be missing out on a crucial parameter towards ensuring higher deliverability rates. ESPs which are offering best practices and are having expertise in managing IP reputation and deliverability have been rewarded with higher return on email campaigns.

5.2.1

‘Personalization’ and ‘Targeting’ are marketers’ new tools to increase delivery of mailers

Behavioral targeting is crucial to marketers in various aspects of email marketing. While 62% of marketers use it with increasing personalization and targeting, 49.7% use it by improving message titles and subject lines and a meager 17% are using split testing to send best content. In our experience, it is important to test the subject line, message, personalization, targeting and time of sending mailers. Unless the marketers split test, which is the best way proven, they would not be able to improve the deliverability rates significantly. The survey clearly highlight that there is a gap in what marketers want (high deliverability) and what they do (minimalistic use of split test) and there lies an opportunity with a huge upside on deliverability.

Marketers strategy to reduce inbox clutter
Increase personalization and targeting. Improve message titles, subject lines. Identify best time to send emails. Increase customer loyalty with special offers, gifts, etc. Use split testing to send best content. None Other 0% 2% 10% 20% 30% 40% 50% 60% 70% 6% 18% 17% 32% 50% 62%

© Copyright Octane Marketing Pvt. Ltd.

22

5.3 Power of Segmentation
Marketers are using different segmentation techniques to categorize customers and target customized messages through emails. There are many segmentation techniques at disposal of marketers, but 58% of marketers use Interest-based preferences as their preferred segmentation technique.

Segmentation techniques in email marketing
8.2% 9.8% 2.6% Interest-based preferences 58.2% 25.3% Recent open or click-rate activity Demographics Purchasing history Subscription date None Other 43.8% 31.4%

Select marketers (31%) are leading the pack in using ‘recent open and click rate activity’ to segment and target specific customer clusters. This in our view presents a huge opportunity for other marketers to drive a higher ROI on their conversions by analyzing past performance and open rates of mailers. Additionally, marketers should do split A/B testing which adds on very well.

© Copyright Octane Marketing Pvt. Ltd.

23

6. MULTI-CHANNEL COMMUNICATIONS

© Copyright Octane Marketing Pvt. Ltd.

24

6.1 Power of synergy and multi-channel integration drives effective customer engagement

Impact of integrated email and SMS campaigns on conversions
60.0% 50.0% 40.0% 30.0% 20.0% 10.0% 0.0% It can result in significant increases. It can result in I don’t think it has any moderate increases. influence. Not sure. 5.7% 12.5% 31.3% 50.5%

According to marketers in India, the integration of email and SMS will result in a significant increase in return-on-campaign investments. About 82% of marketers believe that there is indeed a synergy in integrating customer communication channels.

With the high increase of online and mobile users in India, marketers are now focusing on the usage of integrated email and SMS campaigns. Integrated email and SMS can help marketers to increase the influence and effectiveness of their campaigns as each of these customer communication channels offers very unique advantages (e.g. 100% deliverability for SMS, online integration for Email). Among the respondents, 32% of the marketers across industry verticals believe that it can have a significant increase on conversion rates, while 50% respondents believe that it may provide a moderate increase. With social media being the most preferred digital channel for 2011, marketers feel that multichannel approach of two major platforms, social media and direct email campaigns, can lead to highly successful campaigns. For example, we have seen how Facebook successfully uses email alerts/updates to bring back the users to its site.

© Copyright Octane Marketing Pvt. Ltd.

25

For 78% of marketers, across different verticals, it is important to integrate their email marketing and social media tools in marketing campaigns while 53% of the Indian marketers realized that it is extremely important to integrate email marketing and social media. Therefore we anticipate a definite shift in 2011 among marketers in India towards an integrated holistic cross platform approach.

60.0% 50.0% 40.0% 30.0% 20.0% 10.0% 0.0%

Impact of integrated email and social media campaigns on conversions
52.8%

17.3%

13.7%

4.6%

11.7%

Extremely important

Absolutely not important

Not sure

Not that important

Rather important

© Copyright Octane Marketing Pvt. Ltd.

26

7. Verbatim: Quotes from Indian Marketers
“Improve inbox delivery and increase frequency of interaction” “Add value in everything you do!”

Brand Manager, Retail Head Marketing, Insurance

“To make sure my campaigns will not go to spam or junk mail and more than 50% will open and respond me back with their interest.”

“Connect with customers improving brand awareness and generating business meetings”

Manager, ITES

Manager, ITES “None. New Year is a reason to party. :-)”

“Engage digital platform to much larger extent for effective and economical marketing.”

Director, Education

VP, Digital Agency

“To create more listening posts with my clients”

“Exploring fresh options of marketing, which are more cost effective and have a higher hit rate”

Manager, Real Estate Marketing Head, Digital “To upgrade my skills in new media and platforms of marketing and thus explore innovative options for product/services promotions.”

“Increase the market share”

Head Marketing, Telecom
© Copyright Octane Marketing Pvt. Ltd.

Manager, Service Marketing 27 27

8. Glossary

Terminology Behavioral targeting

Meaning A method of creating relevant email or Web content based on a user's behavior, including opens and clicks, pages visited or conversions. An event based on a change or update in status, demographic information or

Behavioral triggers

user behavior that causes a lead to proceed along a specific workflow branch or new path. A list of names of machines or emails suspected of sending spam. Anti-spam services gather reports about spam coming from certain machines and publish

Blacklisting

the names of those machines on a "blacklist." Many companies use blacklists to reject inbound email, either at the server level or before it reaches the recipient's in-box.

Email marketing

The use of email (or email lists) to plan and deliver permission-based marketing campaigns. Electronic Marketing is the act of trying to achieve marketing objectives through

E-Marketing

electronic or digital means. Most emarketing campaigns are performed through the use of Internet-based content, such as e-Newsletters and emails. A company that specializes in outsourced, bulk email services for permission-

ESP

based email marketing. ESP's provide tracking information about open and bounce rates, as well as list segmentation to allow the user to send targeted messages to their opt-in readers.

Follow us link Junk Folder

Following a particular website to get regular update from that website. The location for storing unwanted e-mail as determined by a spam filter. A condition producing diminishing returns from a mailing list whose members

List fatigue

are sent too many offers, or too many of the same offers, in too short a period of time.

Multi-channel marketing Netizens Newsletter

Multichannel marketing is marketing using many different marketing channels (email, SMS, social media, etc.) to reach a customer. A person who is a frequent or habitual user of the Internet. A printed report giving news or information of interest to a special group.

© Copyright Octane Marketing Pvt. Ltd.

28

Glossary

Terminology Permission

Meaning The implicit approval given when a person actively requests to have their own email address added to a list. Method of printing an individual’s name from a mailing list on a mail piece or letter. Strategies and tactics undertaken to increase the amount and quality of leads

Personalization

Search Marketing

generated by the search engines, involving both organic and paid search strategies. Sending emails to valid addresses representing those who want to receive your

Sender Reputation

messages, therefore preventing complaints, red flags from email service providers and being labeled a spammer.

Sign Up form

A method on a web page of entering information such as order details. The popular name for unsolicited commercial email. However, some email

Spam

recipients define spam as any email they no longer want to receive, even if it comes from a mailing list they joined voluntarily.

Spam complaints

The receipt of a complaint from an email recipient who has marked the message as spam. E-mail addresses that are created not for communication, but rather to lure spam. A common testing method in which a list is Split into few parts and every group

Spam Traps

Split Testing

receives different creative content. This technique enables the performance of every message to be tracked in terms of conversions and determines which is more effective.

Unsubscribes

To remove oneself from an email list, either via an email command to the list server or by filling in a web form.

© Copyright Octane Marketing Pvt. Ltd.

29

About Octane

Octane is a marketing technology company that provides a state-of-the-art E-mail, SMS & webmarketing platform. Octane is designed for today’s marketer to reach ROI faster on integrated marketing messaging campaigns. It is India’s first integrated marketing solution to offer SMS, Email, and Social media messaging in an online (on-demand) or onsite (office premise) edition with an easy to use interface and a pay-as-you-go model. To know more about Octane, reach us at: Email: info@octane.in Call us: +91-11-324 34 436 Address: Level 4, Rectangle 1, Commercial complex, D-4, Saket, New Delhi, India -110017

bout the Marketing Pvt. © Copyright Octane AuthorLtd.
30

© 2011 Octane Marketing Pvt. Ltd. All Rights Reserved
Information in this publication is intended to provide only a general outline of the subject covered.© Copyright Octane Marketing Pvt. Ltd. accepts no responsibility for any loss from any action Octane Marketing Pvt. Ltd. taken or not taken by anyone using this material.

31

Similar Documents

Premium Essay

E-Marketing

...American Intercontinental University Unit 2 Individual Project MGMT 230- Electronic Business September 2, 2012 Abstract Ethical and unethical laws of the internet can be complex. With email scams and blog spam just to name a few are the unethical ways people are falling into the trap of fraud. In truth email and blogs are not bad when the ethical laws are applied; in most cases they can be very helpful to an e-commerce business. .   Unit 2 Individual Project Introduction Having your own website can be complicated, with so many scams and frauds in the internet world; it makes it difficult to form a trust with possible customers. A website that follows the ethical laws of the web will have a chance to earn trust and possibly have a productive e- business. Research on Ethics of Online Marketing Spam Email, Page Cloaking, Spam Blogs, Keyword Stuffing and Irrelevant Keywords are just a few unethical marketing techniques used in e-business. Spam Email is a way of advertising to people without having their permission to do so. According to Google page cloaking “refers to the practice of presenting different content or URLs to users and search engines” (Goggle) Goggle has a service called goggle bot a search engine that directs people to places they need to go . Well page cloaking takes advantage of this service. Instead of giving a legit URL to Google BOT it gives it a dummy one, so if you search a child friendly site you might end up with an adult site or a site...

Words: 1099 - Pages: 5

Premium Essay

E-Marketing

...Zealand’s E-marketing Subject Name: Essential E-marketing strategy Subject Code : BK004 Tutor: Alanah Malkini Assessment Name: Individual Assignment ------------------------------------------------- Student Name: Yiming Sun ------------------------------------------------- Student ID: i144996 Introduction Marketing via the internet is a very dynamic phenomenon, since websites suddenly emerge and widely spread, it alter the way of people operating business and acquiring information. It is unquestioned that the centrality of internet in modern society. Nearly all aspects of modern life are operated and stayed online, such as communication, commerce, education, entertainment and so on. This trend was noticed by marketers and advertisers as well. Numerous companies advertise, sell and promote products and services via the internet. The successful marketing on the internet fulfill the development of a company. This essay wil throw light upon the e-marketing strategy of the New Zealand flag carrier -- the Air New Zealand Airline group. The principles, nature and scope of Air New Zealand’s e-marketing strategy will be analysed. In addition, this essay will explain the opportunities and challenges faced by the company when carry out e-marketing strategy. And lastly, micro and macro environment factors that impact the e-marketing strategy will be discussed in this essay as well. Discussion Air New Zealand adopted series of e-marketing strategies...

Words: 2989 - Pages: 12

Premium Essay

E-Marketing

...E-Marketing Consumers are increasingly using the web in their daily lives to search for products and services that will meet their needs, the entire marketing landscape is changing and there is a need for marketers and companies to implement this new usage in order to meet those needs and to better understand the changes in consumers’ behaviour (Heinonen, 2011). Tuten and Solomon (2013) explain the concept of marketing as being an activity for “creating, delivering, and exchanging offerings that have value for customers, clients, partners, and society” (p.14). E-marketing is simply described as being ‘marketing online’ (Chaffey and Smith, 2008: 13), which aims to engage and connect with customers whether it is through mobile phones or web sites. Its purpose is to establish a relationship with them. Social media now available to anyone with an internet connection (Lim, 2010) has been implemented by many companies to increase brand awareness and ease the communication between the customer and the business. The hospitality industry should embrace and make the most out of social media to gain those benefits and facilitate direct feedback from their customers (Lim, 2010). A research conducted by the Statistic Brain Institute shows just how indispensable it is for hoteliers to adopt social media, as they affirmed that 57% of all travel reservations are made on the internet (Statisticbrain.com, 2015). Social media Severals years before the internet revolutionized the way businesses...

Words: 545 - Pages: 3

Premium Essay

E-Marketing

...technology devices with marketing strategies. As a result, terms such as online marketing, digital marketing, Internet marketing, electronic marketing, and even hypermedia marketing had been used for elaborating the new concept of marketing. However, online marketing, Internet marketing and E-marketing will be used frequently interchangeable and can often be considered synonymous (Gilmore et al., 2007). Although there is still no fixed nomenclature for this modern marketing strategy (Dholakia,2005), the term “E-marketing” would be used hereafter in this article. This article attempts to focus on how E-marketing is defined in research and discuss its adoptions and advantages for enterprises. It is imperative to distinguish between two commonly used and easily confused terms (E-business and E-commerce) before discussing E-marketing. According to Krishnamurthy (2006), E-business is an overarching term that describes how businesses run on the Internet or Web, and utilize Internet technologies to improve the productivity or organizational performance. On the other hand, E-commerce focuses entirely on the Internet or web to facilitate commercial transactions and even includes almost any transactional event in nature in real world, such as banking, stocks and bonds trading, auctions, retail shopping and so on. In addition, there are three popular types of E-commerce: business to business, business to customer, and customer to customer. Similarly, in terms of E-marketing, one cannot deny...

Words: 875 - Pages: 4

Premium Essay

E-Marketing

...of Business Management 4(4): 359-366, 2012 ISSN: 2041-8752 © Maxwell Scientific Organization, 2012 Submitted: May 24, 2012 Accepted: June 21, 2012 Published: September 25, 2012 E-Marketing Development in Virtual Market-Space: A Strategic Perspective Hu Ya-Ping Department of Information Management, National Chung Cheng University, No.168, University Rd., Min-Hsiung Chia-Yi, Taiwan Abstract: The Internet gives a much wider choice of products, services and prices from different suppliers and the means to select and purchase items more readily. This article involves a literature reviewed and considers the evolution of the electronic marketing fields to identify a number of fundamental problems. In this article, we identify the relationship between electronic marketing (E-marketing) and virtual market-space and provide a three-stage model for E-marketing development. After discussion, we make a conclusion and suggestion for the future study. Keywords: Electronic marketing, online retail, virtual communication, virtual distribution, virtual transaction INTRODUCTION The Internet represents a tremendous opportunity. That is, it gives a much wider choice of products, services and prices from different suppliers and means to select and purchase items more readily and easily. For traditional marketing, these products and services give the opportunities to expand into new markets, offer new services and compete with large businesses. At the same time, the Internet gives rise to many...

Words: 5308 - Pages: 22

Premium Essay

E-Marketing

...Chapter 1: Convergence Multiple Choice 1. E-marketing affects traditional marketing in which of the following ways? a. increases efficiency of traditional marketing functions b. technologically transforms marketing strategies c. decreases the reach of marketing campaigns d. both A and B (d; Medium; p. 3) 2. _____ is the subset of e-business focused on transactions. a. E-commerce b. E-marketing c. Digital technology d. ESP (a; Hard; p. 3) 3. Convenient access to digital information has the ability to transform all of the following except _____. a. ecosystems b. governments c. societies d. businesses (a; Easy; p. 5) 4. The Internet consists of all of the following except _____. a. computers with data b. users who send & receive data files c. a technology infrastructure to move, create and view or listen to the content d. a central mainframe (d; Medium; pp. 3-4) 5. A network that runs internally in an organization but uses Internet standards and browsers is known as _____. a. an Intranet b. an Extranet c. an Internet d. the Web (a; Medium; p. 4) 6. Internet technology has changed traditional marketing in all of the following ways except _____. a. made place less important b. increased the importance of interdisciplinary understanding ...

Words: 1924 - Pages: 8

Free Essay

E-Marketing

...Deploying an effective targeted e-marketing campaigns an important strategic decision for businesses to stay competitive and to increase profitability. The three e-business marketing strategies are: e-commerce website, e-marketing and web services using underlying web technologies including Extensible Markup Language, Simple object Access protocol, Web Services Description Language and Universal Descript on, Discovery and International specification using NuSOAP Web Services Toolkit for PHP, HTML, My SQL, HTTP etc. We evaluate the effectiveness of the web technologies used and recommend further functionalities that can improve speed, performance and security. INTRODUCTION E-marketing can be considered to be equivalent to Internet marketing. Most in the industry would look at it this way. However, E-marketing is sometimes considered to have a broader scope since it refers to digital media such as web, e-mail and wireless media, but also includes management of digital customer data and electronic customer relationship management systems (E-CRM systems). Extending these channels to include electronic marketing or e-marketing activities requires proper planning and effective implementation. Small business face more challenges than large business when deploying offline marketing activities due to limited resources, such as huge cost of advertising on magazine, TV, Radio, newspaper etc. We analyze challenges facing small business when implementing e-marketing activities; choices of...

Words: 1556 - Pages: 7

Premium Essay

E-Marketing

...Bachelor Thesis Degree programme International Business 2013 Benjamin Ach THE CURRENT DEVELOPMENT AND TRENDS OF SOCIAL MEDIA MARKETING STRATEGIES FOR BUSINESSES – CASE STUDY ON AN INTERNET MARKETING COMPANY: LEAD CREATION BACHELOR´S THESIS | ABSTRACT TURKU UNIVERSITY OF APPLIED SCIENCES Degree programme | International Business Completion of the thesis| 59 + 18 Instructor: Emmanuel Querrec Benjamin Ach THE CURRENT DEVELOPMENT AND TRENDS OF SOCIAL MEDIA MARKETING STRATEGIES FOR BUSINESSES The purpose of this thesis is to highlight the evolution of the marketing strategies of businesses and more specifically of their communication strategies, with the important rise of social media influence, which is changing the way people get informed as well as their purchasing decision process. Indeed, this research is about underlining the fact that businesses, small or big sized, have to get online and to use social media and to adapt their business models if they want to stay on top of the competition on their markets. The research is supported by a case study of an Australian internet marketing company, in order to get valuable insights from internet marketing experts, which will strengthen the points explained by the different authors in the literature review. KEYWORDS: Marketing strategies, communication strategies, social media, community, online presence, brand image 2 TURKU UNIVERSITY OF APPLIED SCIENCES THESIS | Benjamin Ach TABLE OF CONTENT List of abbreviations...

Words: 21193 - Pages: 85

Premium Essay

E Marketing

...The effect of E-marketing on the marketing performance of Small Business Enterprise: A comparative study between Egypt and the UK. HATEM EL-GOHARY Bradford University School of Management School address : EMM Lane, Bradford, West Yorkshire BD9 4JL, UK. Mailing address : 24 Laisteridge Lane, Bradford, BD7 1QT, West Yorkshire, UK. Telephone : +44 (0)7878470306 Fax : +44 (0)1274 546866 Email : h.o.a.elgohary@bradford.ac.uk elgohary70@yahoo.com Supervisor name : Dr. Myfanwy Trueman Supervisor e-mail : M.Trueman@Bradford.ac.uk 16th EDAMBA Summer Academy Soreze, France July 2007 Abstract:- Small Business Enterprises (SBE's) play a major role in the world economy, and their contribution to economic and employment growth is widely recognized. Based on the SBE role as an economic engine to drive global development, this research seeks to understand the practices and activities of these enterprises in terms of electronic marketing (Achieving marketing objectives and functions through the use of electronic communication technology), marketing performance and the effectiveness of industrial and trade SBE’s. In order to do this a comparative study is made between SBE’s in Egypt (developing) and the UK (developed). The main aim of this work is to identify links between the conceptual framework and empirical analysis...

Words: 4784 - Pages: 20

Premium Essay

E Marketing

...e-Marketing Project : Option 2 Marketing is the life blood of any organisation. Outline and describe the process of marketing with particular reference to services marketing and outline a marketing plan for a services organisation. Introduction There are many complex definitions and ideas of what marketing actually is, but a simple and concise one is: Marketing is “the commercial processes involved in promoting and selling and distributing a product or service” (Dictionary.com). In the context of services marketing, there is no “out of the box” product, which can be just purchased by a potential customer, so the marketing process is slightly different; however, the same rules apply. In this project I am going to address a general description of the marketing process, a brief look at how some services companies do their marketing, with particular focus on the software solutions division of the global multi-national Accenture, for whom I previously worked, so I will be talking largely from personal experience when referring to them and the online auction site eBay, of which I am an extremely regular user, buying on average 2 items per week from their site. Finally, I will outline a short marketing plan for a fictional software development services company. I will conclude just how important marketing is to any services organisation. Main Body The Process of Marketing Step 1 – Market Research In first step in any process is nearly always information gathering...

Words: 2790 - Pages: 12

Premium Essay

E-Marketing

...staff at the store starts to work on delivering the goods. There are sections in each category that allow the customer to find a good at a certain price and quality, and choose the time of delivery. The English version URL: http://www.andalusiaexpress.com/index.php?language=en Market strategy identification: Every effective marketing plan starts with a strategy. Creating a Market Strategy means understanding our clients and our competition. Obviously any marketing strategy begins with the identification and selection of target markets because marketers need to identify who their market is so they can better target their market with the right message. Marketing mix: The term marketing mix is referring to the primary elements that should be attended to properly market a product. Also, it is known as The 4 Ps of Marketing. However, the marketing mix is a very useful, if a bit general, guideline for understanding the fundamentals of what makes a good marketing campaign (Jones, 2007). 1- Product: A product is a benefit of service which a business provides to its customers (Kumar, 2010). Product is the first important element of marketing mix. According to the observation in Andalusia Express grocery Store’s website, the researcher stated that Andalusia Express offers a lot of grocery goods where they are all categorized in the website according to the nature of the product. For example, the milky products have its own section and the vegetables & fresh fruits are...

Words: 4866 - Pages: 20

Premium Essay

E-Marketing

...COURSEWORK BOOKLET TRIMESTER 2, ACADEMIC YEAR 2012/2013 MARKETING AND INFORMATION TECHNOLOGY BMK 2854 INSTRUCTIONS TO THE STUDENTS 1. Please read this Coursework Booklet thoroughly. 2. The Instructions are stated in detail in this booklet and must be observed. Late assignments will be penalized. The ‘water-marked’ date on the envelope of the assignment sent in by students will be taken as the date of posting. 3. The course-schedule is included in this booklet. You are to follow the course outline stated in this Coursework Booklet. BMK 2854 INDUSTRIAL MARKETING 1. About the instructor Mr. Mohd Fauzi Shaffie is currently a lecturer in the Management Unit of Multimedia University. He has more than 30 years of work experience particularly in business consulting, training and education franchising. He was, until recently the Managing Director of his own two companies, one deal with business consultancy and the other in education franchising. His focus and passion has been in marketing strategy, corporate/ organizational strategy and franchising, and has consulted for a number of public and private organizations. He has also served on the boards of a number of companies. |Room Number |FOM 3rd Floor, | | |Room No: BR3016 | |Contact Number...

Words: 2193 - Pages: 9

Premium Essay

E-Marketing

...What the important Internet properties that affect marketing and describe the fundamental changes the Internet has brought to marketing. The important properties that affect marketing is Web 2.0 where it provides an interaction of two ways communication within internet users. Internet users or participants are increasing day by day consequence it impact the web becoming one of the most influential media to spread or share information widely, swift to all the internet connectors worldwide. The existence of social media networks had gained half of the world people are connected online. Social media networking is one of the best tools for expressing and sharing people knowledge and opinions freedom. Thus, indirectly it produced a viral marketing effect throughout the virtual world in internet as well as real world. With social media networks as internet properties, it provides external opportunity to marketers and has changing the internet into e-marketing. Firstly, it had altering the power swift from seller to buyer by attracting them to review the web for deepen content and information instead of traditional way in visiting stores. Therefore, the pull strategy is one of the best strategies for marketer to target the consumer directly. Through advertisement and promotional efforts in clustering communities’ web or social media network, consumers may be reached and attracted them into companies or products website for further information. For instance, Facebook pages are created...

Words: 647 - Pages: 3

Free Essay

E Marketing

...Chapter 4: E-marketing 8/2013 Pham Thi Chau Quyen 1 Chapter 4: E-MARKETING 1 Overview of e-marketing 2 Tools of e-marketing 4.1. Banner ads 4.2. Email marketing 4.3. SEO - Search Engine Optimization 4.4. SM – Social Media 4.5. Mobile marketing 8/2013 Pham Thi Chau Quyen 2 Definition of Marketing “Marketing is the activity, set of institutions, and processes for delivering, have creating, communicating, and exchanging offerings that value for customers, clients, partners, and society at large.” American Marketing Association - AMA, 2007 8/2013 Pham Thi Chau Quyen 3 Process of Marketing R 8/2013 STP MM Pham Thi Chau Quyen I C 4 Segmentation Positioning STP Target market 8/2013 Pham Thi Chau Quyen 5 Definition of E-marketing E-marketing takes the marketing principles and techniques and applies them through electronic and means telecommunications networks. 8/2013 Pham Thi Chau Quyen 6 PROS AND CONS OF E-MARKETING - ……………………………… - ……………………………  PROs - …………………………..  CONs - …………………………… - …………………………….. - ……………………………. 8/2013 Pham Thi Chau Quyen 7 PROS AND CONS OF E-MARKETING - To business: ……...................  PROs ………………………………...  CONs - To customer: ……………… ................................................... ................................................... 8/2013 Pham...

Words: 1132 - Pages: 5

Premium Essay

E-Marketing

...Impact of the E-Marketing on the volume of sales in Tele Communication Industry CASE Study on MTS Uganda 1. Introduction In this case study, Chapter 1 mainly focus on the background of the case study, Purpose of the case study, research questions, Statement of problem, Significance of the case study and scope of the case study. 2.1 Background of the case Study Marketing is pretty much old term and it has been used since the humans’ first start trading the things. But as the humans’ come the long way since then, so did the marketing. Now the techniques that have been used in the marketing have been changed and it has become much more advanced. E marketing is the technique that has now been widely used as it bridges the gap between old age and modern age communication technologies. E marketing is basically a marketing technique which is done mainly through electronic media and to be more precise, through Internet. The terms like Online Marketing, internet marketing, e marketing is considered as synonyms of each other. If the e marketing is implemented carefully and correctly, it can yield better return on investment for the company (www.quirk.biz, 2014) This case study is on MTN which is one of the big telecommunication companies in Uganda. This company offers many different types of services such as SMS, calling and Internet services etc. MTN has its own full fledged website with around more than 1000 friends on FB. One can also follow MTN on twitter .com. MTN...

Words: 1723 - Pages: 7