...Effective Nonverbal Communication at Work Steven D. Gubbins Indiana Wesleyan University BBAO58 ADM201 Principles of Self-Management February 23, 2011 Dean Moore, Professor I have read and understand the plagiarism policy as outlined in the syllabus and the sections in the Student Bulletin relating to the IWU Honesty/Cheating Policy. By affixing this statement to the title page of my paper, I certify that I have not cheated or plagiarized in the process of completing this assignment. If it is found that cheating and/or plagiarism did take place in the writing of this paper, I understand the possible consequences of the act/s, which could include expulsion from Indiana Wesleyan University. Effective Nonverbal Communication at Work Success in leading and functioning within any organization depends upon the effective use of nonverbal communication. On the factory floor or in the corner office, getting things done requires employees and managers alike to become skilled at reading others and emitting appropriate nonverbal cues that support their messages. The effectual exchange of ideas and clear delivery of instructions relies on something more than selecting the “right” words. As we will see, most of the communication process takes place in the realm of the unspoken. Understanding Nonverbal Communication Anthropologist Ray Birdwhistell asserted that 95 percent of communication is unconsciously expressed through subtle body movements and posturing (Talley...
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...Fundamentals of Effective Communication in the Workplace Natasha Francis Strayer University Dan Bailey BUS 100 August 2, 2014 Effective communication is defined as “sending the right message that is also being correctly received and understood by the other person.” Many times communication is happening but not in an effective manner. This is either because the sender is not sending the right message or the message is not being understood by the receiver. Effective communication requires both parties to be interested in hearing what the other has to say. A time when I experience effective communication in a business environment was when I took my two boys to their annual care check-up. The effective communication I experienced was eye contact, listening, and nonverbal communication. First, effective communication I experienced was eye contact. I perceived this to be an effective way to communicate because the doctor made eye contact with me to inform me of what was going on with my sons. I felt as if her making eye contact showed me that she was professional, it indicated a level of respect and confidence in her knowledge. Maintaining eye contact will also demonstrate to the speaker that the listener is paying attention. According to Nikki Parker (2013), “The key elements in effective communication would be saying what you mean in as few words as possible, eye contact, listening with both your eyes and ears, finding...
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...Fundamentals of Effective Communication in the Workplace Communication is the sharing of information between two or more individuals or group to reach a shared understanding. Communication is one of the key essentials needed for a company to operate (“Effective Communication in the Workplace,” n.d., para. 3). Effective communication in the workplace is required to satisfy customers, improve quality and increase efficiency. It is important that employers make sure all employees have excellent communication skills within an organization as departments and teams, but also among external partners. Fundamentals of Effective Communication in the Workplace Communication had been a significant issue in my workplace that Human Resources along with executives decided to introduce to all employees a Communication: Talk to Me the Right Way course. The company required that all employees participate in a three-day workshop focusing on effective speaking, body language, and digital communication. At first the thought was here we go another boring class the powers that be are making us attend. The skills and techniques I learned would end up helping with what could have been a disastrous situation. Training for Communication: Talk to Me the Right Way had just finished up, it was year-end. The goal at year end as a Business Analyst is to manage a particular customer account from the beginning to end during open enrollment and retain current customers for 1/1 which is the...
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...| Fundamentals of Effective Communication in the Workplace | | Business 100 | | Fundamentals of Effective Communication in the Workplace | | Business 100 | 1. I have been working in the retail business for a number of years now in various forms. I have found that communication is a key part of doing business and is quite invaluable. It helps with diversity, team building, employee morale and global business. (Johnson, R. Small Business.Chron.com) Afterall, you couldn’t sell an automobile without communicating to the interested buyer what features the automobile has, how certain features work, what type of engine it has, etc. Sure, one could read the owner’s manual or read the brochures, but without the salesperson providing certain interesting details about the auto, showing you how the features work, etc. then basically, it’s just a shiny, nice looking mechanism. And you still don’t know squat about it! So, what is Effective Communication and how does it affect the listener? Effective Communication is a process using two (2) way communications which involves one person sending a message and the other person receiving that message and understanding what was sent. Then the listener replies back to the sender their understanding of what was sent to them. (Business Directory.com) The effect of this communication is highly significant. If the message that was sent is clear and precise, then the receiver has no problem interpreting...
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...Team-Building and Communications Guiseppina Saieva HA499-01 March 12, 2014 Professor: Teresa Foster Team-Building and Communications Introduction Every organization is made up of people, therefore communication that is effective is the key to success. Effective communication is the link that helps get the work done and helps people work as a team. The constant changes that occur in a workplace, make communication important. I will explain some things about effective business communication require effective practice. There are five factors relate to effective business communication closely. They are communication theory, business writing styles, team building and interpersonal communication, negotiation and persuasion techniques, and intercultural communication. Generally, communication theories can teach people many skills to accomplish a successful business communication. Also, the ability to generate clear, vigorous and concise written materials are critical for people to be successful in business world. So writing process and writing styles play important roles in effective business communication. The best way for business organization to survive and grow in surroundings of intense competition and pressure on resources is building team for sharing information. Because organizations are consisted of interdependent relationships, interpersonal communication has useful functions to manage organizations. Negotiating and persuasion skills...
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...14th November, 2011 Topic: Effective communication is critical to a manager’s success and subsequently the organization’s success. With the use of relevant theory, discuss the validity of this statement. The ability to communicate effectively is an art that can be used in many areas of your life, from employment and education to parenting and relationships. An effective communicator takes into account the audience’s information needs, the cultural background and gender of the audience and considers audience's knowledge of the subject. Effective communication is a process through which the sender conveys a message that the receiver readily receives and understands. It is a two-way process instead of a one-way process. Effective communication means also paying attention to the nonverbal cues of the receiver. People who are listening attentively will often give you eye contact or a gesture such as a smile or a nod of the head to let you know they are listening. Effective communication is essential to a manager’s success. Managers are responsible for making decisions, allocating resources and directing the activities of employees to achieve its goals of the organization. It is very important that they develop their interpersonal skills. Managers face barriers that distort the interpersonal communication process. These barriers to effective communication are filtering, emotions, information overload, selective perception, language, silence, communication apprehension, gender differences...
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...EXECUTIVE SUMMARY Throughout the tourism environment they use many different methods of communication to communicate effectively with the employees. Verbal communication is used widely within an organisation so that they can effectively carry out the task that has been set out to do. There are many different ways a manager can communicate non verbally with his employees. Examples may be his body language and his written communication with his employees. Effective team work ensures that an organisation can carry out tasks far faster that if they were doing it on their own. There are many different ways an organisation can communicate internally and by doing this correct information can be communicated to employees far faster. Table of Contents Introduction 4 1.1 Verbal Communication 5 1.2 Non Verbal Communication 5 1.2.1 Body Language 5 2.1 Effective Team Work 5 2.1.1 Forming 6 2.1.2 Storming 6 2.1.3 Norming 6 2.1.4 Performing 6 2.2 Advantages of Working in a Team 7 3.1 Introduction to Internal Communication 7 3.2 Internal Communication 7 Section 2 8 1.1 Report Writing 8 Conclusion 9 Reference: 10 Introduction In Richard Pettinger’s ‘Mastering Management’ he states that ‘good communication underline effective relations and enhance the general quality of work life.’ (Pettinger 2001 p36) And because of this it is vital an organisation is able to communicate effectively as a team. Due to this being such a big thing organisations spend hundreds...
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...Laksamana College of Business Business Communications Assignment Student Reference No: LCB/1514 COURSE: KCB DIPLOMA / SUBMISSION DATE: 29.04.14 The key factors that are involved in Effective Communication in a Business Introduction Communication is the act of imparting, receiving or exchanging information or ideas by written, verbal/ oral and non-verbal/ visual means, so that the information shared can be understood by the recipient. The communication cycle: Written communication involves anything that has to do with written words. Some examples are letters, memorandums, notes, lists, reports, sticky notes, and/or e-mail. Advantages: It serves as a permanent record, it has a formal style, it is easier to plan out, various and complex information may be included in, and it is much more convenient to send to a large number of recipients. Disadvantages: Feedback/ responses may not be immediate, it is time consuming, it is less flexible and is less personal. Verbal/ oral communication involves speaking or any other audio input that gives an opportunity for the other party to listen. Some examples are face to face speaking, telephone calls, voicemails, radio/ television, interviews, speeches, and presentations. Advantages: It is fast, feedbacks/responses are immediate, flexible and personal, and body language may be used. Disadvantages: There are no permanent records available, it is more difficult to control, no fixed time for planning...
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...Effective Communication Paper HCS/325 December 12, 2011 Effective Communication Paper What is effective communication? Effective communication is a process of transferring information to an individual or group of individuals by means of verbal and non-verbal communication and listening skills. Communication is important because it allows information to be transferred from one person to another by his or her thoughts and opinions. The individual on the receiving end of the communication process must be able to grasp the information clearly from the sender. The reader will be informed of the most effective and ineffective ways for sharing information and ideas; techniques that can be applied or modified in a healthcare work environment; and ways in which technology impacts process as well. Coworkers can communicate effectively by sharing formulated thoughts or opinions; in addition, by sharing each other thoughts it can enhance motivation. Coworkers will be effective by communicating in a respectful and supportive manner when working as a team. A team can cause communication to become effective and ineffective due to the different cultural dissimilarities and the degree in which a person has a different thought process. “A team is a small group of people with complementary skills, who work together to achieve a shared purpose and hold themselves mutually accountable for its accomplishments” (Lombardi, Schermerhorn, & Kramer, 2007, p. 91). Team members initiate...
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...Effective Communication This paper will provide a brief introduction to effective and ineffective ways for sharing information and ideas among other individuals. It can explain how techniques can be applied or modified within the health care work environment and what can be the impact of technology. Communication properly is a way to help individuals build trust and respect with each other. However, communication is important in learning and accomplishing goals, even if a person would to use body language is a way of sharing ideas feelings and how committed a person is. Communication is one of the effective ways for a group to share ideas; however, communication can be ineffective with e-mails, texting, writing, and one of the biggest impacts is technology. Technology is a great deal but can impact how communication is presented. Effective communication and sharing ideas with individuals comes in many ways. However, is known an effective leader are people who should be dynamic, intelligent, who most often dependable, a person who can achieve task in a timely matter with his or her employees. Effective communication is a way to approach another person to provide a strong direction and know how to support his or her subordinates. Effective communication helps in making important decisions with the company, and employees. When using effective communication it can help identify behaviors in a situation and know how to be flexible and open minded to exhibit this type of behavior...
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...Effective Communication Paper Name HCS/325 Date Instructor Effective Communication Paper Communication is very important in every health organization to ensure the best possible care for the patients because ensures that patients receive the proper care and helps to keep costly mishaps from happening. Effective communication starts within the organization and works outward to other functions and is fundamentally based on shared knowledge. Knowledge is an extraordinary blend of judgment, insight, intuition, and inspiration created through on-going learning and reflection on practice (De Cagna, 2001). To understand how an organization shares knowledge, this paper will review what techniques are the most effective and ineffective, how these techniques are applied in a healthcare work environment, and how this process is impacted by technology. Most Effective Techniques for Sharing Knowledge Communication is one of the most important aspects in a healthcare organization and learning the most effective techniques for sharing knowledge will help ensure the success of the organization. One effective technique for sharing information and knowledge is for the healthcare organization to have an organization structure. The organization structure is the system of tasks, workflow, reporting relationships, and communication channels that link the diverse parts of an organization (Lombardi & Schermerhorn, 2007). An organization structure is important because it allows groups to...
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...importance of communication in an organization can be summarized as follows: 1. Communication promotes motivation by informing and clarifying the employees about the task to be done, the manner they are performing the task, and how to improve their performance if it is not up to the mark. 2. Communication is a source of information to the organizational members for decision-making process as it helps identifying and assessing alternative course of actions. 3. Communication also plays a crucial role in altering individual’s attitudes, i.e., a well informed individual will have better attitude than a less-informed individual. Organizational magazines, journals, meetings and various other forms of oral and written communication help in moulding employee’s attitudes. 4. Communication also helps in socializing. In todays life the only presence of another individual fosters communication. It is also said that one cannot survive without communication. 5. As discussed earlier, communication also assists in controlling process. It helps controlling organizational member’s behaviour in various ways. There are various levels of hierarchy and certain principles and guidelines that employees must follow in an organization. They must comply with organizational policies, perform their job role efficiently and communicate any work problem and grievance to their superiors. Thus, communication helps in controlling function of management. An effective and efficient communication system...
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...Effective Communications Paper HCS/325 Ahkeda Holland August 15, 2012 Communication is an imperative social contact source for any thriving organization. Communication should be one of the main foundations on building a strong operational business. Communication is not only imperative to the employees but to the consumers of the organization whom are dependent on the staffs communication while receiving services. Without effective communication between staff, consumers’ lives and health could become at risk when the possibility of errors arise. Organizational structure is one of the most efficient methods for allocation of relevant information. A prim structure is vital to authorize alliances of the organization to communicate awareness with the staff and other operations with the establishment. The separation of an organization for functional structure can builds on excellent rewards, when effective information is used effectively within a department assigning tasks with the skill and gained knowledge of each department of the establishment. Each alliance of the structure shares the information and applies teamwork with every department to provide logical skills when approaching conflict. Social networking within an organization has become effective with providing information and this technique is also developing effective communication from one organization to the next. By providing monthly, weekly, and sometimes daily memo updates for the staff and consumers keeps...
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...The Importance of Effective Communication Introduction People in organizations typically spend over 75% of their time in an interpersonal situation; thus it is no surprise to find that at the root of a large number of organizational problems is poor communications. Effective communication is an essential component of organizational success whether it is at the interpersonal, intergroup, intragroup, organizational, or external levels. In this chapter we will cover the basic process of communication and then we will cover some of the most difficult communication issues managers face-providing constructive and effective feedback and performance appraisal. The Communication Process Although all of us have been communicating with others since our infancy, the process of transmitting information from an individual (or group) to another is a very complex process with many sources of potential error. Consider the simple example: • Terry: "I won't make it to work again tomorrow; this pregnancy keeps me nausious and my doctor says I should probably be reduced to part time. • Boss: Terry, this is the third day you've missed and your appointments keep backing up; we have to cover for you and this is messing all of us up. In any communication at least some of the "meaning" lost in simple transmission of a message from the sender to the receiver. In many situations a lot of the true message is lost and the message that is heard is often far different than the...
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...SUBMISSION: Question two; Part A. Internal communication refers to all communications that take place between members of an organization and which occurs at all levels as well as all organizational units of the organization. Internal communication has a keen focus on the announcement of the management conclusions and packaging of all management thinking into messages for distribution on a wider scale to the “troops”, Quirke (2008). Internal communication can as well be simply defined as the sharing or exchange of information within an organization to enhance the success of the business and effective communications among all participants within the organization. Internal communications have also been called internal relations (Cutlip, Center & Broom, 2006) as well as internal public relations (Kennan & Hazleton, 2006; Kreps, 1989). Internal communication within an organization may occur through speech and other internal communication tools such as Instant Messaging, Forums, Blogs, Twitter, Social Networking, mail, telephone, fax, radio, paging, closed circuit television, computer networks and internet connections as well as via electronic mail. My analysis of the later will center on Oman Oil Company S.A.O.C. (OOC), a high profile company in the energy sector located in Sultan of Oman and which is wholly owned and managed by the Government. Key to my subject is the identification of the various types of internal communication used by the Company with a keen focus on the...
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