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Electronic Surveillance

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Electronic Surveillance of Employees Employee privacy is a controversial topic. There is a need to ensure quality and accuracy in the interactions with customers. This need opens the discussion of what is insuring quality and what is an invasion of privacy. With the advancement in technology there are many surveillance options at the disposal of employers. The employer must review all surveillance options to determine which are legal as well as beneficial to customers, employees, and the business. Employers must consider these factors to make the best legal and ethical decision.
Privacy in the Workplace
Understanding the meaning of the word privacy is key to set standards of where in the workplace employees may expect discretion. Privacy is “the right to be free from secret surveillance, to determine whether, when, how and, to whom, one's personal or organizational information is to be revealed” ("Privacy," n.d.). Employees may reasonably expect to have privacy in several areas of the workplace. Two physically invasive areas which privacy should be a must are the restrooms and if one has an office with a door, a certain amount of privacy should be expected in that space. Other types of privacy a staff member can demand fairly is the confidentiality of their personal record, like background information, medical reports, social security numbers, financial information, corrective action, and any development plan the employee has engaged in. However, as far as monitoring an employee over the phone, internet, or surveillance, if the company is disclosing their process they may listen, watch, and read most of one’s workplace communications.
Open Versus Enclosed Workplace Area For productivity and quality purposes, employers reserve the right to monitor various parts of their staff’s duties. Whether an employee works in an open workspace or in an enclosed office...

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