...Associate Level Material Appendix E Strategies for Gathering and Evaluating Sources |Source |What makes the source credible or what does not make it |Explain in at least two to four | | |credible? Consider the following when addressing the |sentences what information you can | | |source: |gather from this source? | | | | | | |What is the author’s affiliation to any organization | | | |related to the subject of the article? Does he or she have| | | |an ulterior motive? | | | | | | | |What is the author’s experience with the subject, | | | |including academic or professional credentials related to | | | |the subject of the source article...
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...Effective Leadership Chapter 10: Communicating Effectively Chapter 11: Supervising Groups and Work Teams Chapter 12: Appraising Employee Performance Chapter 13: Ensuring a Safe and Healthy Work Environment Chapter 14: Handling Conflict, Politics, Employee Discipline, and Negotiations Chapter 15: Dealing with Change and Innovation Chapter 16: The Supervisor's Role in Labor Relations Chapter 1 Outcomes After reading this chapter, you will be able to: 1. Explain the difference between supervisors, middle managers, and top management. 2. Define supervisor. 3. Identify the four functions in the management process. 4. Explain why the supervisor’s role is considered ambiguous. 5. Describe the four essential supervisory competencies. 6. Identify the elements that are necessary to be successful as a supervisor. Chapter 2 Outcomes After reading this chapter, you will be able to: 1. Explain how globalization affects supervisors. 2. Describe how technology is changing the supervisor’s job. 3. Differentiate between an e-business and e-commerce. 4. Identify the significant changes that have occurred in the composition of the workforce. 5. Explain why corporations downsize. 6. Understand the concept of continuous improvement, and identify its goals. 7. Describe why supervisors must be able to “thrive on chaos.” 8. Define ethics. Chapter...
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...For this week’s discussion, I will focus on iron deficiency and iron deficiency anemia (IDA) which we saw occasionally on the pediatric unit. Özdemir (2015) explains that iron deficiency is the most common nutritional deficiency worldwide and an important public health problem. In addition, Miller (2013) explains that although iron deficiency anemia rarely causes death, it can significantly affect an individual’s health. The teaching strategy for this week will revolve around a case study approach. The students will initially be presented with the following case study: An 18-month-old boy is brought into the clinic by his mother complaining that he has been very pale lately. She explains that he is still an active toddler but she states that...
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...Day Two: Stages of Team Development (Troop Presentation) Time Allowed 50 minutes Learning Objectives As a result of this activity, participants will • Develop the ability to recognize the stage of development associated with a team. • Understand the characteristics of each of the four stages of team development. • Understand the concepts of productivity and morale and how they relate to the four stages of team development. Materials Needed • Overhead projector and transparencies or posters illustrating the team development graphical models • “Stages of Team Development” handout (a copy for each participant) • Key points of the session, presented as PowerPoint slides, overhead projections, or flip-chart pages • A hat and a set of patrol medallions Recommended Facility Layout Troop meeting area Delivery Method Presentation and discussion References • National Youth Leadership Training, Boy Scouts of America, 2005. • K. Blanchard, D. Carew, and E. Parisi-Carew, The One Minute Manager Builds High Performing Teams, Morrow, 2000. • P. Hersey, K. Blanchard, and D. Johnson, Management of Organizational Behaviot?, Prentice Hall, 1996. Note to presenters:Thorough preparation is essential...
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...Lecture 8: Managing people for service advantage Review questions 1 What are the factors that make frontline work stressful and difficult? Explain some ways a business could manage these difficulties for their employees to achieve better customer service and satisfaction. Boundary spanning Sources of conflict (i.e. person–role conflict; Organisation–client conflict; Inter-client conflict Emotional labour 2 What are the key barriers for firms to break the cycle of failure and move into the cycle of success? The employee cycle of failure begins with a narrow design of jobs to accommodate low skill levels, an emphasis on rules rather than service and the use of technology to control quality. The customer cycle of failure begins with repeated emphasis on attracting new customers, who become dissatisfied with employee performance and the lack of engagement that comes with continually changing faces. 3 Explain the concepts of emotional contagion and emotional labour and how they relate to customer service, using specific examples. Emotional labour arises when there is a discrepancy between the way frontline staff feel inside and the emotions that management require them to portray in front of customers. Frontline staff members are expected to have a cheerful disposition, be helpful, compassionate, sincere or even self-effacing—emotions that can be conveyed through facial expressions, gestures, tone of voice and words. Although some service...
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...Discussion Questions by Week Week One Discussion Questions Which of the following employee characteristics have the greatest impact on employee behavior: general attitudes, job satisfaction, emotions and moods, personality, values, or perception? Provide a rationale for your choice. * What type of assessments and evaluations might you use to determine the characteristics of your employees? Does the type of tool used make a difference? Why? * Which of the following employee characteristics have the greatest impact on organizational performance: general attitudes, job satisfaction, emotions and moods, personality, values, or perception? Provide a rationale for your choice. * How might an individual employee’s personality affect the performance of an organization? If the effect is negative, how might you change this? If the affect is positive, how can you capitalize on this? * As a manager, how can you use your knowledge of employee characteristics to improve organizational performance? Provide specific examples to support your response. * Review the section in Ch. 5 of your text titled, “An Ethical Choice: What If I Have the ‘Wrong Personality?’” As a manager, what do you if you have someone who scores low in desirable personality traits, but their behavior does not reflect this? How would this affect your management of that employee? How might this affect the organization? Week Two Discussion Questions There are a variety of theories...
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...pattern of coercive and controlling behaviour. It may involve partners, ex-partners, household members or other relatives.’ Sociologists challenge the view that domestic violence is limited to the behaviour of a few disturbed individuals, they argue that there are sociological explanations for domestic violence, domestic violence is far too widespread to be simply the work of these people. According to the British crime survey domestic violence accounts for almost a sixth of all violent crime also domestic violence doesn’t occur at random but follows particular social patterns and in turn has social causes. There are four types of abuse outlined: partner abuse, family abuse, sexual assault and stalking. A shocking pattern in domestic violence is that it is more commonly women than men that experience ‘intimate violence’ across all four types; this was found by Kathryn Coleman et al in 2007. Catriona Mirrlees-Black found similar outcomes when carrying out a survey of 16,000 people in 1999. She found that 99% of all attacks against women were by men, half involved physical injury and 1/4 women have been assaulted by a partner at some point and 1/8 repeatedly so. Other research by Stephanie Yearnshire (1997) concludes that the average woman suffers 35 assaults before reporting anything. Another statistic made by Mirrlees-Black is that 1/7 men are assaulted in relationships and one in 20 repeatedly so. Official statistics are limited...
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... 1. Define government and politics. Compare these two terms and cite examples of each. Explain how the two terms are distinct but related to each other. · Government is the people who run the country. Politics is the process followed by the leaders of political groups who rule the country. Government implements the policies of the lands, such as with the judicial branch to enforce the laws, the legislative branch to create the laws, and the executive branch to perform national security duties. And politics are the tool utilized by the government. They both utilize political science which is the study of government and politics. While they both perform and aid the same basic function of running the country, politics is just the process while the government is the actual facility performing the tasks. 2. What is anarchy? Can anarchy ever a viable alternative to government, in your opinion? Why or why not? · Anarchy is living in a state of lawlessness. I believe it cannot, because humans do not function correctly without some type of structure. Without structure there will be total chaos. Murders and other unmentionable crimes will occur with no repercussions being put into place. 3. What are the three main levels of government in the U.S.? Which level is the most powerful? Which level is the most important, in your opinion? Defend your answer. · Federal is the level that runs the whole country, they have three branches: Judicial, legislative, and executive. ...
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...Chapter 9 Charismatic and Transformational Leadership Chapter 9 Learning Outcomes • • • • • • • • • • • • • Describe personal meaning and how it influences attributions of charismatic qualities. Briefly explain Max Weber’s conceptualization of charisma. Describe the behavioral qualities that differentiate charismatic from noncharismatic leaders. Explain the locus of charismatic leadership. Discuss the effects of charismatic leadership on followers. Describe the characteristics that distinguish charismatic from noncharismatic leaders. Discuss how one can acquire charismatic qualities. Explain the difference between socialized and personalized charismatic leaders. Distinguish between charismatic and transformational leadership. Explain the difference between transformational and transactional leadership. Explain the four phases of the transformation process. Explain the basis of stewardship and servant leadership. Define the key terms listed at the end of the chapter. 2 Charismatic and Transformational Leaders • Often have a more heightened sense of who they are • Seem to have a clearer picture of their personal meaning or purpose in life sooner • Seek to actualize their personal meaning through leadership 3 Personal Meaning • Is the degree to which people’s lives make emotional sense and to which the demands confronted by them are perceived as being worthy of energy and commitment • Is the “work–life balance” ...
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...BUS520 Week 11 Final Exam 1 and 2 BUS520 Week 11 Final Exam 1 and 2 BUS520Week 11 Final Exam 1 and 2 Download Answer Here http://workbank247.com/q/bus520-final-exam-1-and-2/6911 Question 1 According to the Ohio State leadership studies, a leader high in __________ is sensitive to people’s feelings and tries to make things pleasant for the followers. • Question 2 __________ make(s) a leader’s influence either unnecessary or redundant in that they replace a leader’s influence. • Question 3 According to the path-goal leadership theory, a manager is showing a participative leadership style when he/she __________. • Question 4 According to __________ approaches, individual behavior is constructed in context, as people act and interact in situations. • Question 5 Meindl referred to the phenomenon whereby people attribute almost magical qualities to leadership as _____________. • Question 6 The __________ that are driving organizations of all types and sizes can be found in organization-environment relationships, the organizational life cycle, and the political nature of organizations. • Question 7 The decision to construct a new overseas plant can be considered to be a(n) __________. • Question 8 Which of the following, refers to altruistic love? • Question 9 __________ is intentional and occurs as a result of specific efforts by a change agent. • Question 10 Another name for incremental change is __________. • Question...
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...CHAPTER 1 Understanding the Manager’s Job CHAPTER 1 QUESTIONS FOR REVIEW 1. What are the four basic functions that make up the management process? How are they related to one another? The four basic functions of the management process are planning and decision making, organizing, leading and controlling. Managers utilize all of these processes to achieve the goals of their organization. 2. What are the four basic activities that make up the management process? How are they related to one another? The basic activities that make up the management process include setting goals and determining how to best achieve these goals. Once a manager has set these goals they must determine the necessary resources to carry them out. Leadership and motivation are a vital element as well as controlling the activities to meet the goals. 3. Identify several of the important skills that help managers succeed. Give an example of each. Technical skills are necessary for managers so that he or she can understand the type of work that is done in their organizations. Managers must also possess good interpersonal skills which are the ability to listen to a subordinate as well as convey ideas of the company. This skill might also be helpful in motivating individuals. Time management is also an important skill for managers. Effective managers can prioritize work load, make sure it is done in the most efficient manner as well as delegate specific duties. 4. Briefly...
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...power is that is a function of dependency. The greater the B’s dependence on A, the greater is A’s power in relationship. For example, if you want a college degree and have to pass a certain course to get it, and your current instructor is the only faculty member in the college who teaches that course, he or she has a power over you. Influence: the capacity or power of persons or things to be a compelling force on or produce effects on the actions, behavior, opinions, etc., of others (dictionary.com). 2. What is leadership and how does it differ from management? Ans. Leadership: According to Robbins and Judge,” Leadership is defined as the ability to influence a group toward the achievement of a vision or set of goals.”(2014) the source of this influence may be formal, such as that provided by managerial rank in an organization. But not all leaders are managers, nor are all managers leaders. On the other hand, management is defined as the act or skill of controlling and making decisions about a business, department, sports team, etc.(Robbins &Judge,2014) Difference between leadership and management are: All organizations need strong leadership and strong management for optimal effectiveness. We need leaders to challenge the status quo, create visions of the future, and inspire organizational members to achieve the visions. We also need managers to formulate detailed plans, and to create efficient organizational structures, and oversee day-to-day operations. The manager...
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...NZIM Diploma in Management NZIM Diploma in Practice Management (Health) NZDipBus 530 Organisation & Management Assessments & Marking Guides Student ©SBG 2010 Page 1 of 23 530 Organisation & Management PRESCRIPTION: 530 ORGANISATION AND MANAGEMENT This prescription replaces 130 Organisation and Management. CORE PRESCRIPTION Level CREDIT VERSION INTRODUCED AIM 5 20 1 2006 Students will understand the factors that influence management and the organisation and apply a range of factors. Nil PREREQUISITES ASSESSMENT WEIGHTINGS Learning outcomes 1. Students will identify the purpose of organisations and management. 2. Students will understand the importance of the development of management philosophies and their influence on current management practices. 3. Students will demonstrate their understanding of the influence of environments on organisational behaviour, by applying knowledge to a typical situation. 4. Students will understand the importance of ethics and social responsibility within an organisation. 5. Students will understand the elements of problem solving and apply a range of techniques that aid operational decision making. 6. Students will understand the purpose of planning and control and apply processes to a given situation. 7. Students will discuss two organisational structures, evaluate and recommend a structure for a given situation. 8. Students will understand and apply knowledge of leadership, motivation and delegation. 9. Students...
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...CHAPTER 5 – Employee Motivation ● Motivation The forces within a person that affect the direction, intensity, and persistence of voluntary behavior. o Exerting particular effort level (intensity), for a certain amount of time (persistence), toward a particular goal (direction) ▪ Intensity effort level ▪ Persistence – duration of effort ▪ Direction – effort’s goal target Employee Engagement ● Employee Engagement – individual’s emotional and cognitive motivation, particularly a focused, intense, persistent, and persistent, and purposive effort toward workrelated goals o High absorption in the work o High selfefficacy: believe you have the ability, role clarity and resources to get the job done Employee Drives and Needs ● Drives Primary Needs) hardwired characteristics of the brain that correct ( deficiencies or maintain an internal equilibrium by producing emotions to energize individuals ○ Prime movers of behaviour by activating emotions ○ Represent a universal and innate brain function that produces emotions that energize individuals to act on their environment. ○ Drives are innate and universal; we are born with them and everyone has them. ○ ○ ● Several human drives identified in research: i. Drives for social interaction ii. For knowing what goes on around you iii. For competence or status iv. For defending against physiological & psychological harm or loss Needs goal directed forces that people experience ...
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...employee is happy if the leader took an effort to learn Spanish language. The two way communication can increase the employee’s morality and quality of work. From communication, information can be shared among department. This will create a good team work between the departments. Now day, workers are an asset to the company. Their opinions and innovations help business improvement. Behavior Behavior is also a factor that affects the culture. Employees with a supporting behavior in the work environment will value harmony, giving time and energy to others. It will create a strong relationship among employees even if the work does not get done. Tough personnel decision may not be out of kindness but surface harmony may cover underlying conflict in the office. Organization structure Organization structure is divided into formal and informal. For informal office structure, it will reduce stress. It also less protocol, less procedure and more open in a way of communications. These two...
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