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TELEMACHUS TECHNOLOGY A NEGOTIATION EXERCISE
George P. Maxe and Ellen J. Waxman Sloan School of Management, MIT December 1994

SECRET INSTRUCTIONS FOR JACK YOUNGBLOOD - THE MANAGER You are dead tired. It is March 16th. You have been on an exhausting trip that lasted over a week (since last Thursday, the 8th). Before you left, you were in the office until the wee hours on the 7th clearing your desk and leaving instructions for your staff. You sent a number of E-mails, but did not get one out to Shataya before the system went down for maintenance at midnight. So, you left your secretary, Lucy Fine, a handwritten memo for Shataya along with the following note that you scribbled on a sticky note: 3/7 Lucy: Computer went down for maintenance at midnight. Couldn't get this message to Shataya. Please send her this E- mail first thing in the a.m. Thx. J. The E-mail read as follows: Re: Presentation to Boston First Financial Investment Corp. I would like to include you as part of the team making our presentation to Boston First on Wednesday, March 21st. Your part is to talk about the benefits of a networked, client-server system over a mainframe system, technology issues regarding the banking industry, some of the technology requirements peculiar to banking, and regulations, including international and European regulations, about information exchange. The meeting will be at 10:00 a.m. at the client's Boston headquarters. Start getting ready this week and we'll talk as soon as I get back next Friday, March 16. You've been in meetings from Coast to Coast since you left and you've had little time to communicate with colleagues except through E-mail. And to top it off, you learned only yesterday that Lucy's father died and she has also been gone since last Thursday. Who knows what will be waiting for you on your desk? Even so, you dragged yourself out of bed this morning,

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