...International Management Skills: The Importance of Understanding Cultural Differences 02 May 2012 by Diana Vanbrabant Awards & Events, Career Cultural differences and different languages can be challenging when leading a team remotely. Whether your team is based over different continents or all over the world, your communication skills will help you to keep your people motivated at all times. As a manager of a multi-cultural and international team of people your understanding of their culture, their clients and the way of doing business in their part of the world is your key to success. You may have come across 'lost in translation' situations where you have lost business, and you want to kick yourself because you didn't do your homework prior to closing the deal. Managing an international team and business can be a different ball game and at times may require a different skill set; however the satisfaction you'll get out of it will be even greater and it feels like the world is your oyster when you succeed. The best leader in the world will fail miserably if she is unable communicate to her team. The importance of the skill of communication lies in the fact that it is not a discrete skill. Communication is inextricably linked to all the other leadership competencies. With good communication skills you will raise your profile in all aspects of your leadership role. So, we look at how to hone the art and craft of language. We learn to speak clearly and to present...
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...when one works in the business arena and impressions are created due the persons attire, language, body language, and especially how well they communicate. Based on all these characterisis conclusions are drawn even tough not much is known about the other. Learning how people can form perceptions of one another can prevent a business professional from having their customers from forming negative impressions which may jepordize future relationships or even prevent a business transaction from occurring. Attributions the keys in understanding how an individual perceives the cause of events and behaviors of others. A persons actions are questioned at times and often times explications are necessary. Negative events and behaviors are associated with negative perceptions of an individual. For example when a person answers his cellphone during a meeting with an important client he is automatically perceived as a person who is irresponsible and disrespectful, even though his close friends and coworkers see otherwise. People often try to related behaviors or events to a person’s character. In the case of Jose Salatino’s company he is deteremined for company success and in his opinion customers relations are of most importance to the company and in order to develop loyal customers he stresses importance of customer relationships with the sales persons. To communicate that to these employees he may be strict and enforce dress...
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...Communication and It’s Importance When we think of communication, what do we think the definition would be? If I were asked I would say “speaking”, and probably 90% of the world would too. But that is not the case. We communicate daily in ways that we don’t recognize as communication and that is with our eyes, our hands, our facial expressions, the way we are standing or sitting. These are all forms of non-verbal communication, which is what we will discuss here. When we speak, we include nonverbal communication whether we are aware of it or not. Our “silent” communication may be minimal as we are communicating but that is also “telling” others something different. When we present limited or non-engaging body language, others may interpret that as not having an interest in the interaction. That perception may not be accurate but that is how it may be viewed. This can have a serious impact particularly when during job interviews, client introductions, working with colleagues or networking. The use of body language can be subtle or more demonstrative; that is dependent on the situation, your communication partner as well as your own style. An effective use of body language, as with other components of communication, is to make it a natural part of your verbal message. Our “silent” communication needs to be aligned with our verbal message. If these two behaviors do not match with a similar “tone” misinterpretations can occur. For some individuals, aligned body language is just a natural...
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...pipeline. While describing those products, she accents her words with animated gestures. Having rehearsed carefully in front of a small audience of trusted colleagues, all of whom liked her message and her energy, she now confidently delivers the closer: Walking to the edge of the stage, she scans the room and challenges her listeners to commit to a stretch sales goal that will put many of them in the annual winners’ circle. But Carol senses that something’s amiss. The audience isn’t exhibiting the kind of enthusiasm needed to get the year off to a great start. She begins to panic: What’s happening? Is there anything she can do to salvage the situation? We all know a Carol. (You may be one yourself.) We’ve all heard speeches like hers, presentations in which the speaker is apparently doing all the right things, yet something—something we can’t quite identify—is wrong. If asked about these speeches, we might describe them as “calculated,” “insincere,” “not real,” or “phoned in.” We probably wouldn’t be able to say exactly why the performance wasn’t compelling. The speaker just didn’t seem authentic. In today’s difficult economy, and especially in the aftermath of numerous scandals involving individual executives, employees and shareholders are more skeptical than ever. Authenticity—including the ability to communicate authentically with others—has become an important leadership attribute. When leaders...
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...Demonstrative Communication BCOM / 275 Demonstrative Communication Demonstrative communication is the act of communicating without using verbal or written words. Some people might think that verbal or written communication is the most commonly used form of communicating but studies have shown this not to be true. Albert Mehrabian (Mehrabian & Weiner, 1967) found that 55 percent of the meaning people send is contained in facial expressions, 38 percent of the meaning is contained in voice, and only 7 percent of the meaning is contained in the actual words. Non-verbal actions can tell a whole story. Non-verbal actions include facial expressions, body language including posture, gestures, and eye contact to name a few. In the early 1900’s silent films became very popular. In these films the viewers, or receivers, simply watched the actor’s expressions and actions listed above and were able to understand and enjoy the storyline. We continually send non-verbal communications, many times without even knowing it. This can be something as simple as continually looking at your watch while sitting in a meeting. By looking at your watch you are letting others in the meeting know that you have somewhere else to be, something else to do, or are just ready for the meeting to conclude. This action could be deliberate or you might be sending this message and not even realize it. Facial expressions such as smiling and frowning are very common tells also. If a person...
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...Ke Kaulike He Ha’awina Kīwila Lesson #1: Layers of Culture LESSON PURPOSE Understanding culture and the various layers or groupings that can describe this concept may help students discover how each and every one of them, with their individual and diverse home cultures, impact where we live. Especially important is for students to know the strengths, beauty, and gifts of the indigenous people of Hawai‘i, appreciating all that Hawaiian culture has to offer. The traditional historical concept of the ahupua‘a (traditional native Hawaiian land division stretching from the high mountain watershed downward to the shoreline and out to the deep sea beyond the reef) provided not only a philosophical basis for managing and sustaining Hawai‘i in the days of old, but remains relevant in our present and future with regard to preserving and sustaining resources for survival. Students need to understand their relationship and responsibilities congruent with shifting patterns, policies and practices that will influence how local culture continues to develop into the future. Facilitating civic dialogue is crucial to nurturing students’ realization and understanding that they have a voice that can impact change, and that it does matter whether or not they use it. As students explore the myriad of issues impacting both our local and global communities, they have the opportunity to identify areas of personal interest and importance. This personal connection can empower and influence...
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...Faculty of Hospitality and Tourism Studies Interpersonal Skills Interpersonal Skills Front Office Department, h e M a l d i T January 2012 ves National University 1 TABLE OF CONTENTS Chapter 1 Chapter 2 Chapter 3 Chapter 4 Chapter 5 Chapter 6 Chapter 7 COMMUNICATION SKILLS COMMUNICATION BARRIERS FEEDBACK TELEPHONE TECHNIQUES WORKING WITH OTHERS LEADERSHIP AND NETWORKING PRESENTATION SKILLS Page 03 Page 06 Page 08 Page 09 Page 14 Page 17 Page 19 Interpersonal Skills Front Office Department, January 2012 2 CHAPTER 1 COMMUNICATION SKILLS In this Chapter; Definition of communication and its process Major parties, tools and functions of communication Types of communication Barriers to communication and ways to overcome them Effective, active listening skills and ways to avoid distractions Interpersonal Skills Front Office Department, January 2012 3 Introduction The purpose of communication is to get your message across to others clearly and unambiguously. Doing this involves effort from both the sender of the message and the receiver. And it's a process that can be fraught with error, with messages often misinterpreted by the recipient. When this isn't detected, it can cause tremendous confusion, wasted effort and missed opportunity. In fact, communication is only successful when both the sender and the receiver understand the same information as a result of the communication. By successfully getting your message across, you convey your...
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...Report and Business Report A report is an impersonal presentation of facts. The main purpose of writing a report is to present some important information impersonally. It performs many functions; analyzing facts, informing and recommending suggestions, helping making decisions and so on. Business executives can't give much attention to any particular problem or issue. So, they are to depend on business report. A business report may be defined as an organized statement of facts or events or any situation relating to business or commercial interests prepared after an investigation and presented to the interested persons with or without recommendations. It facilitates the evaluation of progress and decision making process for business purpose. A business report is usually a type of upward communication in which communication process starts from lower level to upper level i.e. An employee makes a report and submits to related upper person to make usage of it. Such communication is basically authoritative and the level of authority depends on the subject and usage of a business report. Different famous authors have defined business report in the following way: Lesikar and Petit: "A business report is an orderly, objective communication of factual information that serves some business purposes." Bettly and Kay: "A business report is a written message presenting information that will help a decision maker to solve a business problem." Louise E. Boone: "A business report is a document...
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...are having a conversation with someone in regards to their performance as an employee, it is good to keep a clear tone, speak clearly and keep our facial expressions to a minimum. When we are dealing with customers, you want to speak with an upbeat and friendly tone, speak clearly and have a happy, smiley expression. By having these positive behaviors when speaking with others you are more likely to get positive results and positive feedback. Our body language can have a huge impact on how the message we are sending is received. If our body language is not engaging, people may see it as we do not have interest and do not want to interact. How we use our body language as communication is always different and depends on the situation. For example, when you are driving and someone cuts you off, you may choose to use some inappropriate hand gestures. This may result in more choice words and then road rage from the other driver even though they were in the wrong. I always tell my husband, just let it go and keep driving. Body...
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...COMMUNICATION EFFECTIVE PRESENTATION SKILLS Overview: This set of guidelines serves as an introductory guide and general reference for use when preparing for a talk or presentation. The principles should be applied whenever you are faced with making a public presentation. These guidelines cover the practical aspects of preparing, delivering and ending a presentation including ways to handle speech anxiety. Introduction Presentations are a way of communicating ideas and information to a group. A good presentation has: 1. Content - contains information that people need. 2. Structure - has a logical beginning, middle and ending, and is well sequenced and paced that the audience can understand it. 3. Packaging - is well prepared. A report can be reread and portions skipped over, but the audience is at the mercy of the presenter. 4. Human Element - A good presentation is remembered much more than a good report because of the person attached to it. To achieve these, one needs to focus on the following three stages: Stage 1: Preparing the presentation First, plan your presentation. - Define the objectives of the presentation and its desired outcomes. - Determine which topics/areas to cover. Consider also who the audience is and what they know about the subject. - Decide on the best format to discuss each area; use a variety of tools for a more effective presentation. Second, outline the presentation. - In the Introduction...
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...Demonstrative communication involves facial expressions, body language, and tone of voice, hand gestures, and eye contact. This form of communication can cause misunderstandings between individuals at times, because of the nature of communication. It can also show a shared understanding between individuals with little or no verbal communication at all. This form of communication can be effective if interpreted properly. This form of communication may also be ineffective because of its nonverbal nature. This may cause misinterpretations of the message being communicated. Although this form of communication is nonverbal it still requires thorough listening and responding. Demonstrative communication can have many positive effects for the sender and receiver of the message. One of the main examples of demonstrative communication method is through facial expressions. Facial expression results from the specific social or emotional meaning conveyed by different types of expressions (D’Argembeau,A., & Van der Linden, M. (2011). Facial expressions with a happy face can enlighten a message. A facial expression can display whether the sender of the message is happy, angry, or shocked. For example, your boss calls you in his office to explain to you (with a smile on his face) that you are moving to a new department. This indicates to you that this was a good move, a promotional move. This brings joy to you because it gives you a sense of importance to your boss. Another example could be a two people...
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...First, he notes that procedures do not usually constitute tests of confidence, but, as in this case, continuous defeats or amendments can indicate lack of support for the government inside the House. It is the political judgment that validates a test of confidence, and which also means that the procedure of completing every stage of the motion would not need to take place after the vote. The author points out that many critics thought the non-confidence statement in the May 2005 vote was void, but the same critics stated the motion put forth in the 1926 King – Byng crisis was a test of confidence even though they had the same form. In regards to the wording, all three opposition party leaders said prior to the presentation of the motion and the vote that it was a matter of confidence. This, in addition to the motion’s key components stating that the Government no longer had the House’s support is evidence enough that the motion was clear in intent. The vote of the House supports this, and the matter should not have by the Government. Heard concludes his argument saying that though the Prime Minister was...
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...EFFECTIVE COMMUNICATION | [Document subtitle] | What is organisational communication? Organisational communication is the consideration, analysis and criticism of the role of communication in organizational contexts. Being able to communicate efficiently and effectively is a major role played within organisations. Communication means imparting information and generally establishes interconnecting links between its components of addresser, mode of communication and addressee (Jakobson and Halle, 1975 as cited by Brown, A.M., Tower, G. & Taplin, R. 2005). Countless amounts of problems may arise from the lack of communication skills, this may not only affect employees but also the organisation itself. This essay will cover examples of effective and ineffective communication skills experienced in my life; it will also pinpoint and analyse where the communication took place and finally, indicate the rights and wrongs of each scenario. This process will demonstration ways in which appropriate communication skills may have helped the situations. For the first scenario, I was working in retail as an assistant manager, I was to present with my manager; at a board to the regional manager as well as a few members of upper management. We were to present on the sales of a certain product, project our own thought on how the selling of the product would go and then suggest different ways of improving the sales of the product. My manager and I had analysed the sales, had firm predictions...
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...Communication is necessary for any business to be successful. There are many levels and types of communication. To be a fully effective manager, all communication levels must be used appropriately. Knowing your audience and what you are you trying to communicate is essential when trying to be an effective communicator. Training and learning communication skills is necessary for management. “If a leader can’t get a message across clearly and motivate others to act on it, then having a message doesn’t even matter” (Bawany, 2014). Communication is important when working together to reach a goal in the workplace. Without effective communication that goal cannot be met. For a business to run and operate smoothly, effective communication is vital. Without proper communication a business could possibly fail. “Management communication includes all efforts to systematically plan, implement, monitor, and upgrade the channels of communication within the organization and with outside organizations that affect a company's internal operations” (Baack, 2012). It is important to make sure all communication runs smoothly, this includes verbal and nonverbal communication. A manager must know their employees and their personalities to know how to effectively communicate with each employee. Some employees prefer emails while others like face to face communication. Just like we all learn in different ways, we also all take communication in different ways as well. It is important to effectively...
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...can make a speech, but creating a difference through your words, through your body language and through your emotions is what makes it great. Martin Luther King Jr made a change in boycotting black society, Abraham Lincoln abolished slavery and Emma Watson opened the UN’s eyes on the oppression that women face every day. But I’m not going to talk about them. Rather than a passive speaker a more aggressive speaker. Malcolm X. A former minister for the nation of Islam and a black rights activist. Malcolm X’s speech the Ballot or the Bullet, educated and motivated the black community in the states, of the harsh lives they live and...
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