...Harvey (2006:160) Listening is the first communication skill we practice as infants, and from listening to other people around us, we learn how to speak. We listen far more than we speak, read or write; possibly up to 75% of the time, yet it is a communication skill we are not formally taught. We can close our eyes and mouth and can leave the keyboard or pen alone, but our ears are constantly open. We are frequently told to ‘listen up’, that we ‘weren’t listening ‘, that we ‘never listen’, but we are seldom taught how to listen effectively. What make an effective manager? To be an effective manager, you have to be a good listener. Manager must possess three listening components: Hearing, Understanding and Retaining. Hearing is the ability to receive sounds. Understanding is the ability to make sense of what we hear. While retaining is the ability to remember what has been heard. Listening to an individual is the most important attribute of an effective manager. Manager who listen, earn employees respect and loyalty. They discover important things about how the business is going. Manager can show effective listening when employees or customers are communicating with them by their body language, facial expression and through eye contact. A manager who doesn’t listen is not a good communicator. As a manager you need to listen, to benefit from your employees thoughts then direct his or her thought to the mission, vision or goal. If the employee feels the manager hears theirs...
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...and “No Fortissimo? Symphony Told to Keep It Down” explain how musicians are given the choice to decide to protect their ears by wearing earplugs or not wearing them. Musicians used to never wear earplugs considering they had to listen to the music as well. This would become difficult because lots of people, over time who play instruments in an orchestra, can’t hear as well as they used to. All this noise from the instruments together create hearing loss within these people. Despite the hearing loss, some people who were interviewed still wanted to not wear earplugs. In like manner, both articles state that musicians should wear earplugs, but are different in the way they show what people think. “Sophia said pep band "can be crazy loud.” She wears the earplugs then. “But the thought of wearing them every day is a...
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...The use of senses in understanding the view of the world is one of the most infant ways to view the world. The way a person speaks can tell a lot about the intention, and the feeling that a person has when speaking. Also the look of the way the environment is can make a person assume a specific way about the area. The way something smells can make a person decide, without any other information, whether or not they like a product or service. The way the senses guide people in their decision making can either make them have conscious decisions or it can make them close-minded to the area around them. The three main functions of sensory information are: The sensory nerves gather information from the environment then sends that info to the spinal cord, which then speed the message to the brain. The brain then makes sense of that message and fires off a response. Motor neurons deliver the instructions from the brain to the rest of your body. The spinal cord, made of a bundle of nerves running up and down the spine, is similar to a superhighway, speeding messages to and from the brain at every second (The Brain, 2005). Information is passed from the sensory memory into short-term memory via the process of attention (the cognitive process of selectively concentrating on one aspect of the environment while ignoring other things), which effectively filters the stimuli to only those which are of interest at any given time (Sensory Memory). Sensory memory is an ultra-short-term memory...
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...ELEMENTS OF COMMUNICATION – EMPATHY & ACTIVE LISTENING WEEK 8 1 EMPATHY - CONFLICT RESOLUTION 2 EMPATHY “Feeling into”, seeing how it is through another's eyes Experiencing the feelings of another without losing ones own identity 3 EMPATHY The emphatic person senses the other person’s bewilderment, anger, fear or love “as if” it were his own feeling, but he does not lose the “as if” nature of his own involvement. ~ Robert Bolton, People Skills, 1987 4 EMPATHY Some of the things that help you to feel empathy towards another person: Trust Attentiveness Appropriate Responses Shared Experiences Respect Support 5 EMPATHY Some of the things that make it difficult to feel empathy towards another person: Inattentiveness Lack of interest Lack of respect 6 EMPATHY Key elements of using empathy: Separate our responses from those of the person we are empathizing; Retain objectivity and distance; Be alert to cues about feelings offered to us by the other person; & Communicate to people our feeling for them and our understanding of their situations 7 EMPATHY Some things a person can do to help in the communication process: Stop talking! Remember if you are talking, you are not listening Ask questions Using “mms” and “ahs” to encourage them Maintain good eye contact Display attentive and welcoming body language 8 EMPATHY Some things...
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...Merriam-Webster Dictionary hearing is the “process, function, or power of perceiving sound”; now imagine if that power were gone. Hearing loss is a continuing problem in the U.S. resulting in 28 million Americans having some degree of hearing loss (Noise-Induced 1). There is not just one simple cause to this complex problem; hearing loss can be caused by multiple things such as a disease, aging, or noise. In this paper, I will be discussing how diseases, medication, genetics, aging and noise levels all have an effect on a person’s ability to hear. When we normally think of people who have lost their hearing we tend to think of the elderly. Aging is most definitely a...
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...ways. Noise pollution has serious effects on human health. This is a matter of great concern to the society. Hearing loss is the most probable outcome to the people who are always under this type of pollution. The sustained and loud noise can cause hearing loss. We may suffer from hearing impairment if we are exposed to this excessive noise for a long time. Therefore, occupational hearing loss is one of the common problems among the industrial diseases. Construction workers are most likely to be influenced by the noise pollution among all other jobs. The noise is hazardous to hearing in the construction industry. They are exposed to the excessive noise pollution in a long period. By retirement, many of them are having a noticeable hearing loss problem. This type of permanent hearing loss can never be repaired. It is sadly that it is impossible to restore hearing. Hearing impairment may lead to some accidents, because the people cannot hear the waning signals from others clearly, they may ignore the dangerous. It is also difficult for them to communicate with other people because it is hardly to hear what the others said. Therefore, we can see that there are a lot of ear protections made for the people who work in a noisy factory, in order to protect the workers’ ears. Advertisements also promote that the workers should wear hearing protectors when they are working. Hearing protection is required to...
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... SUMMARIZE! “Why Don’t We Listen Better?” by James Petersen is about different ways to improve your communication skills and how to become a better listener. Peterson breaks it up in five different parts, the first part talks about different options one can take when communication. The second part helps develop different approaches on the talking and listening process, the fourth part indicates different listening techniques, and the fifth section concludes it all. In Petersen’s first part “Options in Communicating,” develops several different theories and emotions that are known as the Flat-Brain Theory, this is something that alters your hearing, sight, thinking, as well as your sensibility to things. One who suffers from flat-brain syndrome often believe that others are the problem (Peterson, 2007). The flat brain theory contains a formula of one’s self that includes the stomach, heart and head, the stomach consists of our emotions and feelings, the heart gives and receives concerns, and the head incorporates thinking planning, and remembering (Peterson, 2007). Peterson indicates that the way one think may change their feelings. In the Talker-Listener process, it is Peterson’s way to remind people that you do not overpower to get your point across you have to take turns and listen to each other’s point of view. Which is the Talker-Listener Card (TLC) taking this method into perspective and consideration when talking to someone can be useful...
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...FM listening systems have been around for quite some time but have gotten more popular over the past several years. What is a FM listening system? The company, Phonak, states that “a FM system is a wireless system designed to help someone better identify and understand speech in noisy situations and over distances of up to 50 feet. Some FM systems work together with hearing aids, while others are designed for those with normal hearing. It works like this: the person speaking wears or holds a transmitter microphone (or places this in the middle of a group). This transmitter picks up important speech sounds and uses harmless radio waves to send these to one or more FM receivers, which a child wears behind the ear (e.g. connected to their hearing aids). The result? The child hears the speaker’s words directly in their ears, without any distracting background noise, allowing them to enjoy and participate fully in a conversation” (phonak.com) It has often been used for students that are mostly or partially deaf but is becoming more prevalent in classrooms, not only for those students with hearing difficulties, but those with ADHD or autism. The reasoning behind why the FM listening systems work is because they do cut out a lot of the outside or background noise. It helps a student that may be having difficulties with concentration, focus better and not become easily distracted. These systems are also able to be hooked up straight to a computer and the computer program speak...
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...communicate is more important than ever, we all seem to be in so much of a hurry, that we do not really take the time to listen to what people are saying. Listening can help improve accuracy, solve problems, resolve conflict, and build relationships. As simple as good listening seems, through poor listening, we can misinterpret and misunderstand, which can cause confusion, frustration, and even conflict in both our professional and personal relationships. In a study of over 8,000 people employed in businesses, hospitals, universities, the military and government agencies, results showed that most people responding felt that they communicate as effectively or more effectively than their co-workers. However, research shows that the average person listens at only about 25% efficiency. Interestingly, while most people tend to agree that effective listening is an important skill, they do not feel the need to improve the level of their listening skills. (Haney, W. V. 1979). Despite the date of this study, it reflects an important statistic, one that is as relevant today as it was when it first came out. Hearing is not the same as listening. Whereas hearing is a mostly passive process, listening is an active process that is learned. We have to use our brains to process what we are hearing, so that we can understand and respond appropriately. Because of this, understanding could be considered the goal of listening....
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...Formulation of a PICO question and online defence of that question. Is the NHS Otoacoustic emission hearing screening (I) for newborn babies (p), more accurate in diagnosing hearing loss(o), compared with the Health visitor distraction test(c). The assignment aim is to formulate a PICO question, discuss and demonstrate the skills, in formulating evidence based practice (EBP) questions, using the PICO framework and defence of that question. The question above was formulated by the student utilising the PICO framework by (Sackett et al. 1997), which focused my enquiries, PICO is a mnemonic used to describe the four elements of a good clinical foreground question P for population, I for Intervention C for comparison, and O for outcome, as devised by (Sackett et al. 1997). According to Sackett et al. (1997) the process of enquiry occurring within practice, stimulates questioning and these enquiries can be posed as (EBP) questions. The inspiration for the (EBP) question was, based on practice experience, when clients asked how effective the Otoacoustic emissions test (OAE) method recommended by (United Kingdom. National Screening Committee, 2006) (UK NSC 2006), and how it compared with the, Health visitors distraction test (HVDT) (Great Britain. National Health Service patient choices, 2011). I became aware of a gap in my knowledge (Lai, 2009) proposes the ability to recognise issues in practice settings and translate into explicit questions to fill knowledge gaps, is crucial...
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...consultation with the resident Hearing Aid Audiologist. The lady came to us having been recommended by word of mouth by family and friends. She had been tested 6 months ago by another Specsavers Hearing practice, so access to a previous audiogram revealed a mild to moderate sensorineural hearing loss. No other case notes were available at the time of the consultation. Key Issues The key issues I found particularly interesting were: 1 Communication between the patient and the audiologist 2 Impact of case history forms 3 Hearing loss stigma Reflection and Influencing Factors According to Maltby (2009) client –centred problems solving is the most widely used approach to adult aural rehabilitation. I was keen to observe the rehabilitative process and reflect on its benefits. The audiologist was informed of the arrival of the patient and called the patient through to the consultation room. Formal introductions were made. Although the patient had previously had a hearing test, she seemed uneasy and a little tense. The audiologist explained the consultation process so the patient would feel more relaxed about the test. The standard questions from the case history forms were asked and during the case history the patient started to relax and made much more eye contact with the audiologist. When asked if she felt she had a hearing problem she said her son said she did and that it was time to get it “sorted out”. She was aware that her hearing has been changing over...
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...Differences in values or ideologies on certain issues Goal conflict * When a preferred outcome or an end-state of two social entities is inconsistent. Role Ambiguity * When a preferred outcome or an end-state of two social entities is inconsistent 3. Types of conflict Task conflicts * Conflicts over content and goals of the work Relationship conflicts * Conflicts based on interpersonal relationships Process conflicts * Conflicts over how work gets done 4. Thomas-Killman model Avoiding * It is an approach taken when they have little outcome or concern with the party with whom there is a dispute * Low concern or both personal goals and relatioships * This approach is also a strategy to put the problems on hold and is sometimes associated with withdrawal,buck-passing or side stepping actions to reach a no-deal outcome. * Sidestep dealing with employees,coequal managers in other departments over matters that do not require immediate attention or affect day to day operations. * The issues involve matters that can be deffered to a subordicate or another manager who has more direct responsibility...
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...process occurs within a split-second timeframe. When functioning normally, our brains are able to interpret the sound into messages we understand (Kids Health). Unfortunately, it doesn’t always function normally. When a person has Central Auditory Processing Disorder the sound gets to the brain but the brain is unable to interpret the sound into a message they can understand (Pepin). The causes for Auditory Processing Disorder are unclear. Specific causes have yet to be pinpointed by researchers. In many children, it is related to developmental delays in the auditory centers within the brain. In other children, the deficits are related to harmless differences in the way the brain develops. APD can also be closely connected to neurological problems or diseases such as: trauma, tumors, degenerative...
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...Hearing in Infants Ages Birth to 12 Months: Child Growth and Development Tamesha Robinson Collin College Child Growth and Development TECA 1354 Professor Susy A Mathews Associate Faculty Office SCC B-103 or Child Development Lab School Spring Creek Campus Development of Hearing in the Womb Infants sense of hearing under goes most of its development in the womb (Baby center) states that a baby’s inner ear fully develops by the 20th week of pregnancy. The ability to hear is fully developed at birth. While in the womb, babies can hear your heart beat, your stomach grumbling and the blood moving through the umbilical cord. Babies are even startled by loud noises. The results suggest newborns will gravitate toward and pay more attention to what may be “their mothers melodic sounds than those of other women, and will pay more attention to other similar sounds like female voices in general, than they will to even less similar sounds, like male voices. The findings add to evidence suggesting that prenatal hearing can help infants perceive the sounds of speech. It was long know that newborns can discriminate or perceive most of the acoustic properties of speech. The theoretical view is that these capacities are mostly independent of previous auditory experience and that newborns have a bias or skill for perceiving speech. Scientist...
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...OPERATIONS ORDER | primary client NAVISION #: 100725 | |CLIENT: Albert Einstein College of Medicine |CONTACT: Melanie Brown | |1300 Morris Park Ave |Assistant Administrator | |Bronx, NY 10461 |718-430-4152 | | |Email: Melanie.brown@einstein.yu.edu | |SECONDARY CLIENT #: (Location & Contact) | |NAVISION #: 151776 | |1300 Morris Park Ave | |Bronx, NY 10461 | | ...
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